• 1.0 out of 5 stars

    Doesn't work with iOS 10

    I'm running iOS 10, and was eagerly awaiting the promise firmware update that'll support Apple Home app... But ever since the firmware update, this thing just regularly decide to lose its pairing with my phone. Everything (Sense app, Home app, scenes and all) worked wonderfully for a while, maybe a couple of days max, then POOF! The Home app just says "Not Responding" or "Not Supported", while the Sense app could not find the lock. No amount of restarting (Both phone and lock) was able to solve the issue. Only way was to factory reset the lock and manually configure all my passcodes again. I can't be factory resetting my lock everyday. Someone please solve this issue

    134 of 147 people found this useful

  • 2.0 out of 5 stars

    Bluetooth Connection DOES NOT CONSISTENTLY WORK!

    Just bought this lock and I cannot get the Bluetooth from the Schlage lock to consistently send/receive a bluetooth signal. I have updated the latest firmware. On the Schlage App it is inconsistent on when it decides to pair up with the lock. USELESS! It will not pair up consistently with my ATV4 that is about 8 feet away either.

    19 of 19 people found this useful

  • 5.0 out of 5 stars

    Schlage Sense works as advertised!!!

    I couldn't be happier with the ease of install and set up. Whether connecting through Bluetooth when in range or via the cloud through my Apple TV it works flawlessly and was soooo simple to set up using the app. I've read reviews about connecting remotely via Apple TV. I would caution that before you say it doesn't work, make sure your Apple TV and your iOS device are set to the same iCloud account. At first pass my Apple TV iCloud account was actually my iTunes account(which for me is different than my iCloud account) when I changed the iCloud account on my Apple TV to be the same on my iPhone and iPad everything has worked flawlessly. I would also recommend( which the instructions do) change your Apple TV on off settings to never.

    I have installed this lock at a vacation condo at the recommendation of the maintenance staff that has installed dozens of Schlage Sense locks.

    My last comment would be that anyone who says that the lock does not work remotely, it is because they have not set it up correctly and or don't have a 3rd generation or higher Apple TV.

    The Sclage sense is awesome and Siri commands work flawlessly also..I would highly recommend.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Awesome Upgrade

    This is my first Internet of things (IoT) device. It makes my life easier knowing the door automatically locks itself or I can remotely lock it from anywhere. You need to have AppleTV Generation 3 or 4 for HomeKit to work. Whole family have their own access codes...that way I can check the historical logs and it tells me who and when it was locked/unlocked. You can use all your iOS devices too. It uses your ICloud account and you can add/invite family members to access the house at anytime. There's even alarm settings. I love this product! You don't need your keys or wait for someone to unlock the door. You don't even need to touch the key pad...just tell Siri to "Unlock my front door" and it unlocks. Next, I think I'll get the IoT garage door opener....loving the future of technology.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Schlage App + Lock

    I tried this for my room & its really good, not only for the front door of the house, but for the bedroom for a secure privacy, that way, nobody but myself can enter my bedroom. Definitely recommend for anybody who also wants to secure their bedroom that way nobody can enter it but themselves. You just gotta love the Schlage App.

    3 of 4 people found this useful

  • 4.0 out of 5 stars

    Works Great!

    Easy installation and set-up; great installation videos. Works as advertised. I replaced a Kevo which had terrible reliability, and I am very glad I did! The Schlage has not failed once in about a week of continuous use. On the other hand the Kevo was doing good if it worked once in a week like it was supposed to. The only reason I pulled one star is because the deadbolt knob is really "sloppy" it has about a 1/2" of play either side of the lock or unlocked position when actuating the lock manually. I think they should have tightened the tolerances up a bit. Other than that it is probably one of the best smart locks available.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Not that great

    Schlage makes a great product. I have one at home bridged with Nexia, works awssome. I own a condo and decided to use Apple TV as my bridge to avoid paying a $10.00 monthly payment. Also allowing our tenants to have the ability of watching smart tv. With HomeKit, no notifications are sent when the door is unlocked. I have as yet to be able to control the lock from remote access. I hope Apple can get their Home Kit together before my next visit. If not I'll be paying Nexia $10.00 a month. Home kit setup leaves you In the dark. As a loyal Apple customer, I miss Steve Jobs. Seems Like the current management team will rush a product into the market before it's ready. I'm starting to lose confidenice in Apples technology. Keep continuing with this business pholisphy and you will loose market share. I hope Shlage doesn't get thrown under the bus for partening up with Apple on this one.

    11 of 22 people found this useful

  • 4.0 out of 5 stars

    Nice lock overall, but problem with Apple Watch

    Generally speaking, good functionality with the Schlage app or with Siri. However, I found a bug that's related to the Apple Watch and the Schlage app. If a user has an Apple Watch that is paired to an iphone that is used to control this lock, there MUST be an active bluetooth connection between the iphone and the watch (in other words, the watch has to be within range of the phone), otherwise the lock will NOT function with either the app or Siri. This makes it very unhandy, for example, if the user decides to wear a different watch for the day, and then returns home, because the user will NOT be able to use the app or Siri to lock or unlock the door. I know for sure it's a bug, because I started with the iphone 6 and one watch, and then I bought the iphone SE (wanted a smaller phone) and Apple replaced my watch under warranty, and the problem is still there. I contacted Schlage and they are maybe trying to figure it out. They're supposed to be releasing an app for the Watch within the next couple of months, and they hope this will resolve the issue. I doubt it will resolve because the issue is related to the BT connection between the watch and the phone.
    If there is no Apple Watch involved, the whole thing works very well.

    9 of 10 people found this useful

  • 5.0 out of 5 stars

    Not Sure why the bad reviews. Its Great!

    Just bought and installed this. My Apple TV 3rd gen is about 25 feet away from the door with a wall in between. I am running iOS 9.3.1 and Apple TV is 7.2.1 and down loaded latest Schlage App 1.3. I followed printed instructions with the unit because there is a certain order to follow. Once it was ready to pair with HomeKit code it took it right away and proceeded to update the firmware automatically on the door to 2.19 I think. I made the sure the Phone and Apple TV were signed into the same iCloud account and made sure under setting on phone/ homkit that use iCloud was checked and allow remote access was also on (otherwise Siri won't work away from home). Both of these were flawless and I had the unit running in under 5 minutes once installed. It works in the home and away from the home no issues via siri and the Schlage app.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    Remote Access not reliable

    I bought three of these locks to cover all the exterior doors in my house. I was excited to be able to control my locks with Siri and to even be able to unlock the door for somebody while I was away. I bought the new Apple Tv to allow remote access. I have yet been able to get the remote access to work reliably with these locks. I have an Elgato Eve sensor in my backyard that works great with remote access and that a bluetooth sensor also. Not sure what the deal is with these locks but I have found that with remote access I might be able to get the lock to work 10% of the time. I have yet to call customer service about this yet, i will update if they can fix the issue. With remote access aside, the lock works great. The quality is nice and over bluetooth the lock works as advertised.

    8 of 12 people found this useful

  • 3.0 out of 5 stars

    Works, but hamstrung by HomeKit

    This lock was relatively easy to install and the build quality is great.

    However, the positives end there. HomeKit has not been kind to me. It decided about 3 weeks in to just completely forget I had a home set up. The Schlage app relies completely on HomeKit to interact with the lock, so it stopped working. I followed just about every tutorial online, from disabling iCloud keychain, all the way logging out of my iCloud account on my iPhone and back in again. Nothing worked, and I had to resort to resetting the device to factory settings, recreate the home, and delete the previously shared home from all of my family's devices and share it with them again. This was a huge waste of time to try to troubleshoot and ultimately set up again, and that was with one single HomeKit device. I can't imagine what a time sink this would have been with a home set up with dozens of lights and whatnot.

    Because of these issues, I am holding off on purchasing any additional products that rely on HomeKit.

    Furthermore, compared to the Wink-compatible version of this exact same lock (which is cheaper, btw) this lock lacks significant features. For example, you can't get notifications when someone enters the home. Now, Wink is no walk in the park; it has its own problems. But to its credit, it hasn't forgotten all of my devices and forced me to re-pair them all.

    And even when the whole setup is working, Siri activation, which is supposed to be the star of the show, is slow. You can get to your door and ask it to unlock, but be prepared to wait 5-10 seconds for a response, and even then, it might just shrug and say your lock isn't responding. You can also try to ask it when you're about 5-10 seconds away from your door, but good luck, because then you're out of bluetooth range and it will be even more unreliable. I'll be setting up an Apple TV soon; hopefully this improves the reliability of communicating with it, but it's sad that this even has to be considered for an already expensive product.

    Long story short, this device is overpriced for the features you get, and HomeKit has not shown itself to be reliable at all. The HomeKit ecosystem makes this a two-star product, but I'll give it an extra star for the fact that the hardware itself is great. Buy this lock if you truly, truly find Siri voice activation to be worth all of the potential problems.

    5 of 9 people found this useful

  • 2.0 out of 5 stars

    Not worth the money

    Hardware was easy to install, the software is basic and rough is hard to use and HomeKit setup is difficult with no instructions on how to integrate it remotely with Apple TV.

    My Kevo lock was much easier to use and set up.

    4 of 10 people found this useful

  • 4.0 out of 5 stars

    Works As Promised

    I already had a Schlage deadbolt installed on my door, so installation of this deadbolt was extremely easy. Setup was very easy too as well as configuring it to work with Homekit. The app is useful and allows you to change all settings and access for the lock. My only complaint is that it can take a little long to unlock/lock the lock remotely when not on the same network and not close by. Siri lock/unlock also works about 90% on the first try, I'm hoping this will improve in the future. At the time, this is a very basic smart lock. I hope they do add more features in the future. I would definitely recommend.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Hardware is great, software is garbage

    Hardware works great. Nicely made lock (aside from being ugly)

    The software STINKS.

    - No notifications (unlike August)
    - Add a new user, and the default is they now have YOUR code
    - You have to go to Settings / HomeKit to delete a home
    - Notifications to a new user come through HomeKit notifications and are easy to miss. No trace in email
    - If you LOOK at a user, it thinks you are trying to recreate it and there is an error

    Schlage -- Please improve the software!

    9 of 17 people found this useful

  • 5.0 out of 5 stars

    Error Code Resolved! Here’s How!

    Ok everyone, I’ll keep it brief. Lock is great! Does what it’s supposed too. Now for pairing it with IOS devices: IPADS and IPhones, here’s a fix for that error code, “Cloud Sync In Progress”. Once you’ve paired the lock with first IOS device, this is when things become frustrating for some. Each IOS device must have an email associated with it. Go to the device the lock paired with; then to Settings; then to HomeKit. Now Invite People; the plus symbol to the right opens up your contacts. Select from contacts; name will appear as To: Name; then hit Add to the right of Invite People. Now make sure each device has ICloud and they are signed in. NOTE: YOU CAN TURN OFF ITEMS THAT YOU DON’T WANT TO USE IN ICLOUD. But make sure Keychain is on. You will enter passwords and security codes as required. Now go back to Settings and find the Sense App. In the Sense App, enable Location while using and turn on Home Data. Now go back to settings and open up HomeKit. Click on the home you added and turn off Allow Remote Access. Yes turn off Allow Remote Access. This is what I think is causing the error code “Cloud Sync In Progress”. Now your other IOS devices will work when you open up the Sense App and ADD NEW LOCK. Look people, I personally don’t need to use remote access. I just want my wife to be able to lock/unlock door from the driveway with her phone, with my phone or our IPad. I don’t know what would happen if I enabled Allow Remote Access after all my IOS devices have successfully synced. I guess what I’ll do is load a special code for emergencies, and if someone really had to get in the house they could use that. You can disable codes that you load.

    76 of 83 people found this useful

  • 2.0 out of 5 stars

    Did not set up

    Installed the lock per the instructions. Lock never made it through the 'setup routine'. It was installed correctly and connected. It lite up as it should but the dead bolt never engage like it should. After an hour of trying to figure what 'we' did wrong - we found on the Internet that there is an entire series of locks that have defects that were manufactured. We're going to exchange this one and try it again. If the 2nd one does not work - we'll try a different brand. If they know the lot that had the defects how are they sitting on store shelves?

    5 of 8 people found this useful

  • 5.0 out of 5 stars

    Excellent implementation and quality!

    I have tried another smart lock and while it was nice looking it was awkward and never seemed to be reliable. I took it back and when I heard about this lock I waited for it's release.

    This lock has the best blend of features between traditional locks and smart locks. People that aren't techie still know how to use it and techies can use Siri, their phone to unlock it as well.

    I must say it is quite amazing to be sitting upstairs and just raise my arm and say "Hey Siri, is my front door locked?" and have my Apple watch tell me no and then I simply ask Siri to "Lock the front door" and bam! It's Locked!! Amazing!!

    Installation was easy, I did have to adjust my door quite a bit but that was not this locks fault, it was more faulty install in the first place of the door and perhaps aging and wear of the door frame as well. Once I got it aligned good the lock works perfect.

    I hope to see improvements to the app and maybe even an attempt to auto unlock when approaching the door like the August lock claims they have but never seemed to work properly.

    If you have been waiting for the right smart lock that works without gimmicks and hassle, it's finally here and it's awesome!

    20 of 21 people found this useful

  • 5.0 out of 5 stars

    Well done!

    I think Schlage has done a great job with this lock. Installation was a snap following along with the video built into the app. Fit and finish are perfect and the lock has proved to be very reliable over the past few days of testing. Works great with Siri on two different iPhones and is very fast within Bluetooth range but works well over the internet as well, though it takes a few seconds longer (as it should). I've tried two previous app controlled locks and returned them both because they were not reliable enough. Schlage did the right thing in not trying to use Bluetooth to detect the iPhone and figure out what side of the door it is on. I especially love walking out and closing the door and hitting the Schlage logo on the lock and having it lock. Simple and fast. This is a better experience than using a key and not just a cool tech demo that breaks down in real life.

    55 of 60 people found this useful

  • 4.0 out of 5 stars

    Easy to install and very basic

    It is a good product. Very solid. However, the app itself seems lack of security and anyone can access the password. Need to add security code to access certain features in the app to make it secure. Happy with the products but there are more information can't be found so far, like how many iDevices the lock can pair with.
    Installation and user guide are easy enough but need more information about the product with HomeKit etc.

    4 of 6 people found this useful