• 3.0 out of 5 stars

    Love it except backlighting failed early/12.9

    Everything is good about this keyboard case for my Ipad Pro 12.9 except the backlighting will not function after about the first few seconds when it is connected. I can disconnect, reconnect and the backlighting will function for a very short time and then it fades quickly and is gone. I complained about this early on but didn't go through photographing it, etc which they requested. I'll just live with it--but am unhappy about the backlighting. Otherwise, the cover functions as expected and I use it every day. If the backlighting worked I would give the cover 5 stars.

  • 1.0 out of 5 stars

    Fantastic concept; poor execution

    A case that is a backlit keyboard *AND* holds an Apple Pencil? How fantastic! Except opening and closing the case scratches the screen. My screen has so many deep scratches now, it's ridiculous! Absolutely furious. DO NOT BUY.

  • 1.0 out of 5 stars

    It stated out well but went downhill fast.

    I purchased this keyboard this past April from this (Apple) site mainly because of it's recommendation for a Smart Keyboard for my IPad Pro 9.7" but last week a piece it just broke off by the right speaker, and now the keyboard will not stay on my IPad. I have been checking out recent reviews of this keyboard from various sites the last few days, and this seems to be a reoccurring problem that has not been addressed by Logitech. I hope Apple takes notice and reconsideres their endorsement of this keyboard going forward until this defect is corrected but I can only hope.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Piece of Junk

    Buyer Beware. I have had mine for 8 months and it disconnects several times a day. Waste of money.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    All Was Good Till..

    Bought this keyboard case May of this year. Recently I keep getting a pop up to update my Smart Accessory. Since this is the only thing connected, I assume it is for my keyboard. I accept the update and nothing happens. Then several seconds to minutes later the pop up appears again and again and again.

    Have checked the Logitech site for a solution. No solution available, but others are having the same issue. I have an active case open with Logitech now. But one message on their site suggests that Logitech says it is Apple's fault and you guess right, Apple says it is Logitech's fault. Sigh

    Have tried everything suggested from support sites and message boards. My iPad has the latest OS and all updates. Everything else works fine. This makes the keyboard all but unusable with the constant update pop ups.

    4 of 4 people found this useful

  • 4.0 out of 5 stars

    Better than the Apple Keyboard Cover

    I bought this after the Apple keyboard cover started to intermittently fail. This has a nicer key feel than the Apple keyboard, as well as offering all round protection for the iPad - a definite bonus. It also holds my Apple pen (even with a thicker wrap on the pen). Also slightly cheaper than the Apple Keyboard itself.

    Only (slight) negative is that the magnetic latch to close is ok but not overly strong.

    Overall very happy.

  • 1.0 out of 5 stars

    Great start horrible finish

    Had about 2 weeks. Solid case, holds 9.7 quite well, good angle of screen, solid key stroke feel, and that's where it ends. Pencil irests on class when closed - terrified of putting in carryon to have it compressed and damage screen or pencil.. Also causes case to close unevenly at the edge. Backlit - your wife will hate. You have to have the light on to use it. Don't stop to think, as it dims so quickly you have to hit the space bar to then delete it to get the light back on. So disappointed !

    5 of 10 people found this useful

  • 1.0 out of 5 stars

    IPad falls out of case, keys break off.

    I purchased this keyboard case for my IPad Pro and within the first week I had major issues. First, when I went to set the IPad case down on the table the IPad fell out of the case. During this same time I had one of the keys break off and I can't put it back on.

    Logitech: please repair my IPad Case.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Maybe It Has Been Re-engineered...

    ...but I am nervous to try.

    This the best looking, feeling and working case/keyboard combo I have ever owned for an iPad (I have had several iPads thru the years); I even bought a backup in case the keyboard ever failed. After several months of using, however, I started noticing a mark along the top of my iPad Pro 12.9" screen. I tried cleaning it, buffing it...everything. I thought I must have damaged it in some way, but I really take care of my electronics and think I would have noticed when I did it. It was so bad that I had to scroll down in places to move lines below marking in certain lights. Finally, I read online about others with same problem...it seems the aluminum wrist rest area was etching the glass when the unit was closed. Apple was kind enough to replace my iPad under AppleCare but I had to wrestle with Logitech before they replaced the keyboard. They did send a new one, and they say it has been re-engineered. However it looks the same (I understand we are talking about. change that may be too small to notice). I don't know if I am going to use it or not as I don't want to ruin my new iPad screen.

    5 of 6 people found this useful

  • 4.0 out of 5 stars

    Good Stuff!

    I've had the CREATE keyboard case for about a week.
    What I like: Blue color is great, holds Apple Pencil, backlighting, travel on the keys is awesome and makes this tactile typer very happy. The iPad fits in nicely - I have not noticed that it is too thin like some of the other reviews. As with any case treat it well and it will last.
    What I'm not crazy about: The right arrow key is not backlit, the case could have a clip or band that slips over the other half to help hold the case closed when in my backpack.
    All in all - a great case! More positive features than negative. I'd be more comfortable paying $75-100 for it.

    4 of 4 people found this useful

  • 3.0 out of 5 stars

    I have three of these cases, so far...

    Unfortunately, this seems to be the best option for the 9.7" iPad Pro. The case is sturdy does a great job of protecting the iPad inside from scratches as well as absorbing the shock if/when the iPad is dropped. I have three of these cases, two have suffered the same failure mentioned in other reviews: the cutout around the speaker on the right side seems to be prone to breakage. The small piece of plastic hugging the front of the iPad next to the home button breaks far too easily. I have been able to avoid this failure on the most recent replacement, knowing to be gentle with it. When removing the iPad from the case, be sure to release the side next to the camera first, to avoid stress on the vulnerable right side. This can be particularly troublesome for right-handed users, who may be prone to lifting the entire assembly (iPad in case with keyboard deployed and attached magnetically) from the right and placing additional stress on this area. Additionally, the right arrow key is located very close to the edge of the case and, being smaller in size, has a less robust scissor mechanism than the corresponding "keyboard" key in the lower left corner. The result is a missing arrow key on all three of my cases, despite many replacement key installations. Regardless, I am very please with the protection offered by the water-resistant and very durable case, despite minor functional complications.

    10 of 12 people found this useful

  • 5.0 out of 5 stars

    Great case adds functionality to iPad

    This case added so much functionality to my iPad that I now do everything except my most serious work on it. It's comfortable; the backlighting is great on planes; I really enjoy the feel of the keys and can type pretty fast; and the pen holder fills a critical gap left by Apple's weird oversight.

    Like some others here, I had problems with it not connecting fully, where only four keys would work. Assuming the problem was Logitech's, I callled and they sent me a brand new keyboard...which immediately did the same thing. The problem apparently is Apple's -- if the pins are set when not on a flat surface, the two devices can lose connection where some keys and the back lighting works, but most of the keys do nothing. The fix, explained by a helpful tech at Apple, is to turn the iPad off, uncouple the two, restart the iPad, then recouple while the case is lying flat on a hard surface. Apparently this happens sometimes with Apple's cases too, so it's not a Logitech thing.

    All in all, really happy with these two products working together.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    Great keyboard; so-so case

    For a portable keyboard, this is great. The backlighting is very welcome and makes it usable in just about any situation. It's hassle-free since it uses power from the iPad itself. The keys have a decent feel, but due to the size limitation, they're a bit closer together than a desktop keyboard. It can be an adjustment in feel if you're used to typing on a regular keyboard.

    The case portion of this product is less than stellar. The large white volume buttons seem out of place. Logitech's other iPad Pro case, the simple folio-style Hinge, has a simple cutout over the volume controls which works and feels a lot better. The case itself only actually holds the iPad on the right edge and the right half of the top and bottom edges, and it doesn't grip the iPad particularly snugly. If you were to drop the iPad with the case open, the entire left half of the iPad is exposed to damage and it could very well pop out and get even more damaged. With some clever redesigning, it would be possible to have protection all the way around the iPad and still have a window on the left edge for the smart connector to connect to the keyboard.

    I have not had this case long enough to see if there are any issues with screen scratching or anything else like that. However, I can see that it doesn't take much pressure on the closed case to make the keys or Apple Pencil (if stored inside) contact the screen.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Worked for about 3 weeks

    Started getting messages that the device wasn't supported after about a week. Then the keyboard started failing at random times. Stopped working entirely tonight. I'm so disappointed I wasted money on this!

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Don't buy this product

    I've had this product for less than two months and it no longer connects to or recognizes my ipad which is also less than two months old. It was great for the brief time that it worked, but is useless now. Its a lot of money to pay for such a poor product. Lots of issues of the same type on the logitech support website with no answers from logitech

    13 of 14 people found this useful

  • 3.0 out of 5 stars

    Iffy

    I don't remember exactly when I bought this but it's been less than five months and the keyboard is already being temperamental (and I'm not a heavy user). It randomly decides it wants the day off and does not work, no matter how many times I disconnect and reconnect. BUT when it works, it's great! I recommend getting a tempered glass screen protector to combat the scratching issue others have mentioned. The iPad will never replace a laptop for me but the keyboard provides an added level of functionality. But since it only works half of the time, I wonder if I can get my money back?? I doubt it.

    7 of 7 people found this useful

  • 3.0 out of 5 stars

    nice keyboard but wobbly fit

    The keyboard of the case is great. It types like a normal keyboard with a light touch (unlike the apple smart keyboard case). The backlight is a nice feature. The biggest gripe and why it's going back is that the ipad wobbles when you touch it.

    11 of 13 people found this useful

  • 1.0 out of 5 stars

    DON'T BUY THIS

    I seriously wish that I didn't buy this. Had so many problems from the beginning and now it won't work at all. Total waste of $130.

    19 of 32 people found this useful

  • 2.0 out of 5 stars

    Works as described . . kind of.

    This case/keyboard was purchased based on its features and my past experience with Apple and Logitech products.
    The ‘Good’: This keyboard/case provides considerable protection and ‘gripability’ for the slippery tablet. The keyboard works reasonably well if the device is used on a flat, solid surface. If not, erratic typing results.
    The ‘Bad’: Keyboard is not fully 'Backlit'. There are some significant design flaws. Apple washes its hands of problems encountered after two weeks.
    The ‘Ugly’: iPad retention is not good. The right side top ‘retainer’ is built into a thin strip of plastic. Mine never allowed the tablet to really ’snap-in’. Every time the unit is picked up stress is put on this area by the weight of the case. Two months after purchase, this thin section of case plastic cracked and dropped off. Three weeks plus now; Logitech has yet to respond to a warranty claim. The tablet is now secured to the case by means of a 6” strip of 2 sided adhesive carpet tape. This is probably going to be the long-term solution.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Right edge of case easily cracks and breaks

    I liked the keyboard at first. It is comfortable and easy to type on your lap with the iPad Pro at the right angle, which is really the point. The backlit keys are quite helpful, but do dim rather quickly if you pause typing only briefly. Now the bad: the right edge of the cover that holds the iPad has a thin plastic piece designed to surround one of the speakers. This plastic piece cracked after about two weeks. After about two months the entire edge which surrounds the speaker broke completely off. Now I have a sharp edge of broken plastic on the side of my case. The case holds the iPad very tightly so it seems this plastic edge was just not sturdy enough. I would say this is a design flaw or poor quality and would expect a better product for the price. I have submitted a warranty claim with Logitech but have had no response as of this review. I bought the case in late September at the time I bought the iPad Pro from Apple.

    31 of 32 people found this useful