• 1.0 out of 5 stars

    Not suitable if you only want to use with HomeKit

    • Written by Max C from Stockport

    This thermostat drops the connection to HomeKit and appears 'unreachable' all the time. Have a look at the Reddit thread about it. Connecting using their own app is okay but you can't use this as a dedicated HomeKit device.

  • 1.0 out of 5 stars

    Incredibly unreliable setup process and doesn’t work with homekit

    • Written by Richard S from San Jose

    I have repeated the setup process over 10 times yesterday and today. The setup often fails, with the thermostat unable to connect to the WiFi network, where the router is less than 10 feet away. When it does succeed, the device doesn’t appear in the home app.

  • 1.0 out of 5 stars

    Not Surprised!!

    • Written by Harold G from LONDON

    Honeywell does very little testing before releasing products to the market. This results in customers finding all sorts of firmware/hardware bugs.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    "No Response" with HomeKit

    • Written by Steve C from Peoria

    Piece of junk. Most of the time I get a "No Response" message with HomeKit or Siri telling me "Your T5 thermostat is not responding." After months of problems and no help from Honeywell, i dumped it and replaced it with an Ecobee, which has been solid so far.

  • 1.0 out of 5 stars

    Hot Cold Set Points

    • Written by Ravi R from Santa Clara

    I got this because of its compatibility with HomeKit. While the thermostat itself supports setting different hot and cold set points - HomeKit does not (offers only a single set point) which makes the HomeKit support completely useless. For example, changing the single set point to 70 when the temperature was 68 first results in the heater heating the house to a little beyond 70, then the cooling kicking in to bring the temperature back down a little below 70, and so on... Just to be clear, the thermostat itself works fine, it’s the broken HomeKit support that’s a deal breaker here.

  • 1.0 out of 5 stars

    Unreliable

    • Written by MICHAEL W from Rockville

    The connection to HomeKit is unreliable. I usually have to open the Honeywell app to adjust the temperature. Sometimes Siri says that the device is not responding. I also hate that it requires a connection to Honeywell’s unreliable servers. I will be selling this junk and replacing it with iDevices thermostat.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Connecting I phone 8 to Lyric T6 wireless thermostat

    • Written by Moira R from Sutton codfield

    I had this thermostat fitted four weeks ago, at first I found out through Honeywell that their server was down that was after numerous telephone calls. I now have talk talk broadband and I am still unable to connect my phone,the thermostat is configured and set up but I get to the very end of trying to pair my phone enter the four digit code and then it tells me “error” unable to connect” I am finding this so very frustrating it has cost us £300 plus all the time wasted for the engineer and ourselves to have a thermostat that is useless, I have a call booked again with Honeywell for Monday, they say it could be “talk talk” can anyone tell me if they have had any issues with talk talk and the connecting of their phones to the thermostat, I would appreciate if anyone has had the same problem for any comments that may help me with this issue.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    run from this product

    • Written by ABE D from TULSA

    I bought this 150.00 product as a gift and wish i would have went with the Nest. Installation as far as wiring was a piece of cake but programming it through the app is a different story... Every time i have tried to connect the device to the app and to WIFI, i get a "Device not found error".. I have called tech support several times and the issue still has not been resolved, So i am going to box the piece of sh@# up and send it back... THE MORAL OF THIS STORY IS.....DONT BUY THIS PRODUCT!!

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Works wonderfully with native App not with homekit

    • Written by Lou K from Cary

    Nothing but issues with this thermostat and it’s conn to HomeKit.
    Half the time I try to use Siri with this product it becomes non responsive. I’ve tried troubleshooting to no avail even swapped for a new thermostat still does not work properly.

    Trouble shooting steps included multiple factory resets, Assigning the Lyric a static IP, assigning it it’s own 2.4 ghz network on its own LAN, putting it on a mesh network. So far nothing has solved my problem and Honeywell points the finger at Apple. It’s been almost a year of this nonsense and it’s still not fixed.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    So close and yet so far...

    • Written by Rick S from Yellowknife

    Installing the T5 was easy but the instructions that come with it are horrible.
    They attempted to write the instructions so that anyone could install it.
    They succeeded in making the instructions a bunch of gibberish.
    Luckily this is the age of google and a quick search solved that problem.

    Installing the app is also easy. Set it up on 2 iphones and programmed the geofencing.
    Worked like a charm, kept temps as programmed and sent notifications when I crossed the boundary.
    On the 4th day it stopped sending notifications and no longer recognized 2nd phone.
    5th day, it didn't recognize either phone.

    I finally got an email from Lyric with 2 steps to try.
    Did the 2 steps and sent them an email saying it didn't work.
    This is the response I got.
    "I am truly sorry that you are having issues with your Lyric T5.
    Please keep in mind that if you wish to proceed with the troubleshoots we are more than happy to help."

    I bought the T5 because of the geofencing but now I have to use the daily program mode.
    Better than a regular t'stat, but not what was promised.

    If the unit had kept working as it did for the first 3 days I would be writing a completely different review.
    I think the T5 itself is not the problem. The app however, seems fairly glitchy.
    The support is abysmal, emails are not the way to trouble shoot something like this.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Honeywell Lyric App (downloaded from the App Store)

    • Written by Peter A from Bangor

    The Lyric app does not communicate with the thermostat. This renders the system almost useless for the purpose it was bought. The thermostat is expensive at £150.
    It is disgraceful that Apple should hold this app in their store.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Product only as good as its weakest lin

    • Written by John P from Terrebonne

    Lots of weak links throughout the software and hardware. Tech-support of any kind is nonexistent. Luckily the AC installer at my house. He called Honeywell. After 15 minutes of back-and-forth, got the app to work. With software loaded on both my iPhone and my iPad the outside temperatures iPhone verifies correct reading; 72°F; conflicts with the iPad reading 91°F. The sleep option cycle does not integrate with manual operations correctly. Could not fix these design failures . Geo fence seems to operate as though the two devices don't recognize each other… If one is away both are away. The home/away settings on the thermostat appear to override the geo-fence. Fortunately you can override everything by manually changing the temperature on your iPhone. This is not a set it and forget it system. Also the lack of confirmation of existing sittings leaves doubt as to the system status. Honeywell… Burn me once shame on you… Never again… No shame on me for sure. This device came with my air conditioner. I should've done my own research. You have some good ideas… Your execution is abysmal.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    OK thermostat terrible app

    • Written by William W from Winter Springs

    Purchased the Lyric T5, mounted it on the wall, connected the wires as per instructions. Install is straight forward, however setting up the app to finish installation is anything but simple. After an estimated 15 attempts I did finish the set up and for the past month have been using my iPhone 6s to control the thermostat. Twice during the last 30 days the app would lose connection with the thermostat and I had to go through the whole set up process again to reconnect. Yesterday after going through the entire set up process with no luck I called tech support and after a 45 minute call did get the thermostat working again but still no wifi connection with the app. I live in Florida and after 45 minutes of no AC we gave up trying to get the app to work. Yes the process does shut off the AC. Today called tech support again, deleted the app, reloaded the app, went through another 50 minutes of tech support and still could not get the app to finish the set up. The tech said there was a problem on their end and he opened a tech support request to try and resolve the issue. Life is too short to continue to deal with this. FYI if you go to the app and click on the 3 lines on the top left to show the settings screen and push and hold the word "home" it brings up a debug screen you can email to tech support so they can see the issues. I'm returning the Lyric to Home Depot. Don't have the patience to deal with it.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Awful...

    • Written by Tom S from Miami Beach

    The T5 was relatively easy to set up, but there were some network issues with it communicating to the servers @ Honeywell and it would always be offline. Several calls to their technical support and basically they said I needed to contact my internet provider. I've had a Nest and most recently the ecobee3 and never had an issue with either connecting to their respective servers.

    My solution, return both T5's and buy 2 new ecobee3's. Those are both up and running in my house and no server issues at all.

    Honeywell's last of customer support have incredibly surprising and now they've lost a customer.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    App will not work. No suport

    • Written by Svetlozar T from Tukwila

    Apple fan and user. This product is the most frustrating experience I ever had. Not able to connect with the app. Call support. After 50 minutes on hold I gave up.
    Works as a touch screen thermostat but the app is worthless, Stop connecting, constant communication errors, server not available to register and so on. I am an average competence user, I did spend 6 hours trying to set it up with frustration after frustration. Planning to rip it off the wall and take it back to the apple store.
    One more disappointment from an Apple related product. Is it time to give up on Apple? I know it is not made by Apple but is sold at the Apple store

    11 of 22 people found this useful

  • 1.0 out of 5 stars

    Couldn't get the product to work, nor support to troubleshoot

    • Written by George Z from Atlantic Highlands

    I bought two of these. I couldn't get either to work in two different zones in my house. Instructions were simple and to the point, but the devices wouldn't even turn on. I called Tech Support and the IVR told me that there were elongated wait times so for me to "try calling later." Then it hung up on me. So I tweeted about how ridiculous that was and Honeywell quickly responded asking for details, pictures, etc, which means I had to rewire them back up, including turning my furnace off per their instructions. An hour later my family told me it was getting cold in the house as I was sitting there waiting for tech support to get back to me. So I boxed them back up and returned them. Hours of wasted time.

    62 of 75 people found this useful

  • 1.0 out of 5 stars

    Does not connect with HomeKit

    • Written by Charles G from Oro Valley

    Honeywell cannot even get it to connect via their own app never mind HomeKit. Run from this product!

    289 of 375 people found this useful