• 2.0 out of 5 stars

    DJI Osmo mobile gimbal long on promise, short on delivery

    When it works as promised, the DJI Osmo mobile gimbal is marvellous. Unfortunately, because the connectivity between it and my iPhone is so dreadfully unreliable, I have all but given up using it after just two weeks of experimentation. Even after having reinstalled the DJI app and lost all my videos in the process, the problem persisted. In short, it’s temperamental and unreliable, chews up battery power, is prone to over-heating if the inserted phone is not balanced perfectly, and has surprisingly limited panning range. The face-tracking facility is good but only for as long as the gimbal and phone stay connected, and only if both the operator and the subject move relatively slowly. It doesn’t deal well with quickish movement and all too often loses the tracked face or object. Is it fit for purpose? Regrettably, even though it looks good, feels good in the hand and seems able to perform as promised under optimum conditions for at least a minute, I don’t think so. If it were possible to achieve easily, I would ask for my money back. In light of what others have said about DJI’s attitude to its customers though, and because it doesn’t appear to have proper after-sales representation in Australia, I’ll probably write off the AUS$400 that I’ve paid for the gimbal and hope that the company quickly improves its app and its public relations.

  • 1.0 out of 5 stars

    Does not work with iPhone 8plus

    The sales person seemed to recommend this product, but admitted they don't use it much..
    i thought the reviews might be incorrect or that folks didn't know how to use the product.
    One, the iPhone 8plus is too heavy and keeps failing in holding the phone upright.
    Two, the incomplete software with terrible directions, fails to export the files to the device.
    please don't make a mistake and listen to the salespeople.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Killer tech - works great with iPhone 7

    Not sure where other reviews came from, but I have my iPhone 7 in the Osmo Mobile, with DJI app, and everything is working perfectly. At a full run, the jiggle is barely noticeable. No image shake at a run even, and when standing/walking it's PERfect. No problems with the phone's onboard image stabilization. Gimbal is surprisingly agile, with a really wide range of motion, and a pretty quick tracking movement, which works awesome with the camera tracking. Hardware is super light, and super effective. Our company pays hundreds of dollars to rent Movi rigs, and I feel like this is nearly as good as they are for what it would cost to rent one once. The app's livestreaming function is pretty easy to set up and use as well.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    What they don't tell you!

    Be advised! This won't work with the new iPhone 8/8 Plus or X cause apple implemented on this models a feature called OIS (optical image stabilisation) that can't be turned off. The feature is pretty useful on it's own for your average videos, but when you put your new iPhone on the OSMO this will create a conflict and it will translate to shaky/jittering/wobbling or laggy video and you won't feel that you are using a gimbal, in fact you will feel you can get better videos with just your phone and your hands.

    Don't get me wrong, i'm not saying this is a bad gimbal. I did a lot of research and picked this as the clear winner, but with the new function on the new iPhones it's just useless and that is why i have returned it without any doubt. I have also researched the problem for many hours, too many hours in fact, including the DJI forums and i also got in contact with the DJI tech support and i can confirm 100% that DJI and also Apple know about this problem. In fact this is the answer i got from tech support: "our technical dep. is aware of this problem and they have contacted Apple engineers in the attempt to find a solution to this problem"

    Why are the iPhones 8 / 8 Plus and X still listed in the "Compatibility" Page is beyond my understanding...

    I can't post links here, but if you type "iphone x with osmo problem" on your search engine or on a website people use to upload videos that i can't name :) you will get more then enough examples and evidence to support what i just told you.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Does not do what it's supposed to do

    I purchased this item at an Apple store six months ago to use with my iPhone 7 Plus. The salesperson assured me it would work. I couldn't get it to produce a stable image no matter what I did with it. At first I thought it was me,, but I've read the manuals and tried everything. To be sure it's better than hand-holding the phone, but the vertical stabilization is terrible. The best I can do with it is shoot b-roll that I can then edit into my primary footage shot off a tripod.

    Don't purchase this. I wish I could get my money back now.

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Overheat

    Awesome footage,but iphone 7plus gets hot easily,extremely hot.a bit sad...

    2 of 5 people found this useful

  • 1.0 out of 5 stars

    R&D cycle

    Have a phantom 4 pro. Love it. No, I adore it. But DJI you lost me with the Osmo mobile. IPhone 8 plus. 7 plus. We now know the Osmo mobile doesn't work as designed with these. And another point you now know about. Most us operate our phones protected. Protected with a cover we would rather not remove in our busy lives. That's the way we roll. At least for myself as a busy Dad and family man. I love strapping on the gimbal and capturing memories.. But now I can't upgrade. My hope is in the near future, DJI will work with Apple and other brands much earlier to anticipate current and future phone sizes coupled with the more typical phone protectors. These sizes really aren't that incredibly different if you look at the specs. Widen the capability. They will come. Thank you.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Unusable with iPhone 7 (whatever they say)

    I heard about the Osmo Mobile...

    A couple of days ago was in an Apple store in Laval. I asked a guy if they had it.
    He was really enthusiast about it. Super excited, I made the 400$ purchase right away! :)

    Didn't take long to realize it was not a perfect match...
    Searched on You Tube, DJI site and i found this tread.

    After watching tons of videos and critics, i have no choice but to bring it back for refund.
    There is a conflict between the iPhone and the Osmo. they are fighting each other's stabilizers (or whatever)...

    The Apple guy should have known about this issue.

    C'est pas fort, i am really disappointed.

    29 of 35 people found this useful

  • 5.0 out of 5 stars

    Great toy and works amazing.

    i dont understand why all these negative reviews. the gimbal does serve the purpose perfectly. yes you can't use it with your case on but i bought it to take videos not worry too much about the case. it connect in a heart beat and works flawlessly.
    it worth the money. it working well for me.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    not bad but workflow is awful

    so, iPhone 7plus not a good idea. great phone great camera but not with osmo. first you must remove any case you have. other issues work flow? did I mention that yet? DJI app holds the original files. so if you want to edit or work with them you MUST download them to your photo roll. ok so now you have 10gigs in the dji app and now another 10gigs in your camera roll. (hope you have lots of storage) then well how do you get them to your PC or MAC. transfer them over. ok well not an easy smooth task and for me my program. (lumafusion) is on my ipad so guess what I need to do now?
    move it from the PC to a micro card them buy the micro card reader to lighting cord to hook it up to my ipad then transfer them over. no joke took me first a day to figure it out. then over 4-5 hours to move it all over and finally get it onto my ipad.
    use Icloud you say? have you tried to move 10gigs of icloud video over? well sitting in my icloud were all 69 vdeos 10gigs total, and in 6 hours only 13 of them were showing up. if you want stability and something cool to work with - especially the M-TIMELAPSE then ok maybe worth it, - wait to use that you need the stand that is about 20-30 more to hold it in place.and then if you only want it on your iPhone again great buy it. otherwise stay away.
    p.s. I am a DJI fan boy - own or owned MAVIC PRO , INSPIRE 1 - F550 - F450 - OSMO ORIGINAL AND OSMO MOBILE
    take my review what it is worth.

    4 of 6 people found this useful

  • 4.0 out of 5 stars

    Flawless but requires a few steps

    When i first purchased this gimbal it worked perfectly with my iPhone 7 until i noticed some jittering happening. Here are a few steps I learned and that you could use to prevent this from happening:

    1. This gimbal is not designed to be used with an i phone case. Cases tend to make your phone heavier and since the gimbal was designed specifically to handle the weight of your iPhone only when you have your case on it causes an imbalance.

    2. Use the app FiLMiC Pro. After installing the Osmo mobile app and updating your gimmbal, use FiLMiC Pro to do your recordings as there is a feature to disable the iPhone's auto stabilization feature. This will stop the jittering effect many of you are complaining about.

    3. Enjoy, with these two minor setbacks you can now use the OSMO Mobile gimbal with easy and beautiful fluid shots.

    17 of 17 people found this useful

  • 4.0 out of 5 stars

    Love this but..

    Love this i nearly use it daily for my vlog,
    I do have to have a bag of coins to ofset the balance to plug in an external microphone to be able to get better audio
    but with out the microphone it balances well and the DJI Go app does disable the image stablisation in IOS but their is mechanical part on the iphone 7plus a spring.. which you can't but I have no problems with this and have achieved some great footage. and photos.

    7 of 14 people found this useful

  • 2.0 out of 5 stars

    Overheats

    Great product but gets extremely hot and made my iphone 7+ overheat. Now phone battery is stuffed. Not happy!

    12 of 24 people found this useful

  • 5.0 out of 5 stars

    Excellent and amazing!

    I am having the best time using my DJI Osmo Gimbal! I use it with my iPhone 7+ and it works flaulessly. The shots are steady and the functionality of the device is wonderful. I am just amateur mind you, but my videos look amazing now!

    23 of 29 people found this useful

  • 4.0 out of 5 stars

    Not sure what all these bad reviews are referring to

    I'm seeing a handful of people talk about returning their Osmo because they claim its not compatible with the iPhone7+, that it's causing some sort of bobbling (assuming you mean rolling shutter?)... I honestly don't know where thats coming from, I have yet to see either of those statements as true. And I am using an iPhone7+.

    For those complaining about how they bought this to "shoot high-quality 4k video" (which btw, using those exact words already makes you sound like a paid, professional reviewer who was sent here to trash a product), the only explanation I can find for things like not being able to turn off the built-in stabilization, which you complain about, is that you are using the stock camera app on the phone- which is a great app for my parents, my wife, but if you are really trying to make cinematic video from your phone, you should be using a specialized video app, something like Filmic Pro or Mavis, both of which will allow you to completely customize your shooting settings/high bitrate/turning off built-in stabilization if you want it (and btw, offers Osmo Mobile support built into it).

    Or maybe you're using the Osmo app which is available? You shouldn't, it doesn't offer much more than the stock app and is not a legit "filmmaking" app. You bought a gimbal to shoot video, at least take the time and get an app worthy to go along with it.

    And for those complaining how smooth the product videos look but how you had "to walk very slow" to get decent results... that's true for every gimbal out there- literally every single one out there, including my $1000+ dslr gimbal. It's not a magic tool, you have to have a steady hand, there's just no way around it.
    But to say theres no noticeable change, or to say that it actually looks way worse with the Osmo attached is crazy and complete fake BS.

    Now I do wish it would work with a case on my phone, I'll take a star off for that. But otherwise an awesome product.

    97 of 108 people found this useful

  • 3.0 out of 5 stars

    DJI OSMO MOBILE BROKE OUT OF THE BLUE

    DJI Osmo Mobile that broke while I'm traveling (now). In a middle of shooting at the airport, it fell out of balance and needed to be reboot. But I’ve been trying to reboot and balance since this morning, but it wont.

    I have been using it with no issue for 3 days prior. I have also traveled with it (December 25-Jan2) with no issue.

    This has warranty I know but it is a hassle that something built by DJI can be so flimsy. And that I have still weeks ahead of travel with me.

    5 of 10 people found this useful

  • 1.0 out of 5 stars

    Does not work with iPhone 7 or 7+

    Very disappointing that apple is still selling this as it does not work with the normal 1x rear facing camera on the 7 or 7+. The image stabilization creates jittering effects. DJI's fix is to walk slow.... Which defeats the purpose of a gimbal.

    It does stabilize the front facing camera mode and the 2x iPhone 7+ lens mode as these lenses don't have image stabilization which causes the problem.

    The final issue is the lightening port is completely covered for the iPhone 7+, and with no headphone jack you can't add an external microphone to this gimbal.

    28 of 39 people found this useful

  • 1.0 out of 5 stars

    Does not work with iPhone 7 plus

    No matter what I try I get bouncing on the videos. At the DJI site there are tons of complaints that they should have warned everyone it does not work with iPhone 7. Even their own people can't get it to stop the bouncing enough to change their minds. If we walked as perfect as they expect us to we would not need the device. Youtube has many examples and you should research both sites before even thinking about buying it.

    29 of 40 people found this useful

  • 3.0 out of 5 stars

    iPhone 7 is not incompatible with DJI OSMO

    There are 3rd party apps for shooting video on your iPhone that allow you to disable the phone's image stabilization.

    40 of 60 people found this useful

  • 3.0 out of 5 stars

    Not a "do-all" device

    I own one...checked out all the reviews, youtube, google, etc...was pretty pumped up to use...now that i have it...
    i have the iPhone SE...with a slim case...
    also use 2 add on lenses for wide angle & a somewhat telephoto (made by "moment") if interested...
    no balance issues with case or not...as well as with or without lenses...
    pretty much as advertised...however...
    ergonomics of hand holding while using is poor...if using joystick (which i find pretty worthless for the most part)...
    once you take your thumb away to use the joystick, your grip is really compromised...
    hold on tight & kinda okay...but do this for any length of time...is tiresome...
    though it does look pretty, but could have been engineered for better performance (in the real world)...
    would prefer a simple button to lock the iPhone position and I'll manually "pan" my shot...and have this located for the index finger...
    there is a "image" lock feature which is really nice (keeps that image always centered no matter where you move your camera)...
    i'd switch the button configurations if it were my doings...maybe that could be set-up with the DJI App...that being said...
    i've added velcro to the grip...the kind of velcro that has both felt side backed with the loop side...
    you'll have to experiment with what works for you...
    mine has a 2 finger loop on the front...index finger free as well as thumb...now using the device, it kinda just floats in my hand...
    huge difference...just doesn't look very professional now...but at least now it almost meets my needs...
    would have been nice for the app to do the "auto-pan" feature with out the time lapse...maybe the app could do that as well...
    overall...
    just wish those issues were incorporated in a final product without my improvising...
    i use it for my hikes, etc...nice to have a one hand operation in any position...that is pretty sweet...that is huge for me...
    and is quite portable...
    would i recommend it...YES...but it is limited...for sure
    hope this helps...!!!

    22 of 28 people found this useful