• 2.0 out of 5 stars

    Great picture quality, broken sound level

    • Written by Bjørn Olav R from Oslo

    I use the UltraFine 5k connected to a 2016 Macbook Pro 15". When selecting the monitor as sound output and adjusting the sound using an external keyboard or the touch bar, the sound level is way too loud. Already at the second "bar" the volume is very high. I also use a USB headphone DAC/amp and it does not have the same problem. I contacted LG about this and only got boilerplate responses. Let's hope Apple takes notice.

    424 of 501 people found this useful

  • 2.0 out of 5 stars

    Nice display but lots of issues

    • Written by Steve B from Derby

    The 5k resolution looks awesome when paired with my new 2016 MacBook Pro but ... The MBP takes a long time to boot when connected to this display. The display intermittently goes off then on again. It also seems to forget about the attached USB3 hub (connected to the display via Apple's own USB-c to USB3 dongle) and none of the USB devices work until I disconnect and reconnect the hub. Not sure if the problems are with the display or the MBP, or both. Not a good experience.

    119 of 124 people found this useful

  • 2.0 out of 5 stars

    Simply not ready for public release.

    • Written by Richard S from NORTHPORT

    Pros:
    - Looks amazing. Better than what I imagined.
    - Included USB-C hub is very useful.
    - It charges the Mac Book which is very convenient.

    But...

    Cons:
    - Crashes the Mac (13 inch at least) everytime you unplug the display when the Mac is closed.
    - Strange cursor graphical issue occurs frequently, which requires a reboot to fix.
    - Sometimes certain UI elements become unresponsive, which also requires a reboot.
    - Sometimes devices plugged into the hub don't work, and you need to replug them to fix.
    - The device is not properly shielded from wifi radiation, so you can't have a wifi router within 2 meters of this display or it will go black.

    Has the potential to be a great display, just simply wasn't ready for public release. Very surprised.

    30 of 35 people found this useful

  • 2.0 out of 5 stars

    Crashed computer every time computer tried to wake from sleep

    • Written by Tilden S from SANTA ANA

    I would give this monitor 5 starts because it's great in every way except for one horrible issue. This thing crashes my 15" touch bar MacBook Pro every time it goes to sleep and tries to wake up. I lose any unsaved work and it is very frustrating. In my 10 year history of using Mac I probably get one crash per 6 months, but now with this monitor it happens multiple times a day. I am running the latest Mac OS 10.12.2. It is disappointing that Apple puts their name behind a product that basically doesn't work at all. If anyone at Apple tested this product for more than 1 day this issue would be readily apparent to them.

    22 of 25 people found this useful

  • 2.0 out of 5 stars

    Bought two, returned two in 72 hours

    • Written by Tomasz K from Kraków

    I am big enthusiast of Apple. This is my first time I complain badly about their product, well co-engineered with LG.

    My greatest disappointment: SPEED. Newest MBPro 13 inch with the best i7 CPU and 16GB ram is totally uncapable of handling this resolution. I was experiencing big mouse pointer lag, all the MacOS magic was lost, every window gesture was slow and lagging.

    The display resolution was charming - truely I loved the opportunity of upping my resolution to more than 2560x1440.

    However, the speed of the mixture of newest MBPro and Ultrafine got me totally disappointed. It was not worth it. Why have more space if I cannot efficiently use it?

    I was wanting to give 1 star, but OK - I gave 2 - if you are generally slow at computers maybe you will live with the speed. Otherwise, stay with your old 2011 Thunderbolt Display - which by far is still greatest display ever made. Sad but true :-(

    20 of 22 people found this useful

  • 2.0 out of 5 stars

    When it works its great

    • Written by Pavandeep A

    The LG 5K is probably one of the best panels out there. The only one I can think of that is nicer is the Dell 8K, but nothing really supports that unless you're willing to spend £7k on a custom computer

    Anyway, the panel looks great, speakers are decent, won't replace standalone speakers but better than most in built speakers I've heard on computer monitors. The webcam is also nice, 1080p, an upgrade to the 720p webcam Apple still use in the 2016 MacBook. I have also used this with a 2014 15inch MacBook and it looks ok, not great, but decent. The stand is great, smooth adjustment and solid base.

    However with my unit it has stopped working. I sent it to LG and they sent it back to me saying they could not source the part to repair it. I asked for a replacement unit as its only 5 months old, and they, LG who manufacture the display and print their name on it, say they cannot get one. I told them I can wait a couple of weeks for them to get one, and they said they cannot get one regardless of how long I wait. That to me sound crazy. So I am stuck with this monitor that doesn't work while I wait for LG to come to a resolution with me about what they can do.

    I normally love LG, their TVs are currently the best on the market, so I expected better from them. Reading reviews it seems I'm not the only one with issues. Now having said all that mine was manufactured December 2016 and those manufactured after February 2017 have been slightly redesigned to fix many issues.

    So overall would I recommend? Yes. I know it sounds weird from a 2 star review, but if you get one post March 2017 they are ok. If LG do replace my monitor with a working one I will push this to a 4 star review, but until then, it will stay 2 star

    19 of 21 people found this useful

  • 2.0 out of 5 stars

    poor integration with MacBook Pro

    • Written by Jonathan S from Oxford

    The display itself has a great screen. However my experience is that it integrates poorly with my brand new 15 inch late 2016 MacBook Pro with touch bar. Changing the volume on the displays speakers makes the volume move in huge increments, and changing the brightness is very slow. The MacBook Pro gets confused when connecting and disconnecting to the display and it takes ages for the screen view to return to normal on disconnecting. Often I have to restart it. If it remains plugged in, it seems to work ok. However when I unplug it, it is difficult to get the laptop screen itself to work. A restart resolves the problem. So, the integration doesn't feel fast or responsive. However the screen quality is great and the MBP works well by itself.

    17 of 17 people found this useful

  • 2.0 out of 5 stars

    Poor Handoff with 15" MacBook Pro (Late 2016)

    • Written by Robert V from Salinas

    I like the display of the monitor, and the single cable for power and video, but...

    When you unplug the monitor, especially when a 15" MacBook Pro (Late 2016)'s cover is closed, there is a 99.9% chance it will crash the 15" MacBook Pro (Late 2016)!

    It didn't crash once; just after I upgraded to macOS Sierra 10.12.3 (16D32).

    Also the Belkin USB-C to Ethernet adapter that Apple sells, when plugged in to the monitor, will sometimes not initialize when the monitor is plugged into a 15" MacBook Pro (Late 2016).

    Like others, I expected this to work as well as the Thunderbolt Display that it replaces.

    18 of 19 people found this useful

  • 2.0 out of 5 stars

    The Price You Pay For A Non-Apple Branded Product

    • Written by Sam X from Englewood

    Credit where credit is due, the wide-gamut 5K panel looks great. I assume it’s the same panel used in the 5K iMac. And the single-cable power & data solution is truly convenient.

    Then, there’re the problems:
    • It comes with an ambient light sensor, which doesn’t work (at least with the current driver). The display will not adjust brightness automatically.
    • The volume levels are too coarse and too loud. One bar and you can barely hear anything, two bars and it’s deafening loud. And there’re 16 bars in total. I have to go into sound preferences and manually drag the slider to somewhere in between 1 and 2.
    • After a system restart, the display will not automatically start if the computer’s display is closed. It only works after I disconnect my MacBook Pro, open its display, reconnect the LG display, then close the built-in display again. Otherwise the computer will stay in a sort of “limbo” mode and will not continue to restart.
    • Conversely, if I disconnect the LG display while the computer’s built-in display is closed, when I open it again it will not resume from sleep. The keyboard backlight is on, showing that the computer is running, but the built-in display stays black. I have to force shutdown the computer and start again to return it to normal.
    • Also, there’s occasional flickering, blackout, and ghost cursor present. I assume it has something to do with my graphics card as well, so you may not experience these symptoms if you have a more advanced graphics card, such as the one in the 15" MacBook Pro.

    I understand it is not an Apple product, but since you discontinued the Thunderbolt Display, promoted the LG displays at your MacBook Pro event, and sell them exclusively (at least for now) through your website, I do expect the quality and experience to be somewhat closer to an Apple product. I don’t know if you have plans to release a 5K Thunderbolt Display in the future, but if this is it, it is far from what you can call the successor to the fantastic Thunderbolt Display. Despite all my eagerness to get the long-overdue updated display, this product is not ready. Go back and fix the problems before you release it.

    17 of 18 people found this useful

  • 2.0 out of 5 stars

    Don't buy

    • Written by Donald N from Denver

    I've owned this display now for almost 12 months. With each MacOS update I keep hoping the integration will finally come, but so far no. I also own an old Thunderbolt display. What a difference! Yes, the resolution of the LG display is stunning. The sound is pretty good, but here's what is lacking compared to the Thunderbolt display:
    Unreliable camera integration - Unlike my Thunderbolt display which never lets me down on videoconferencing, this thing almost never works. The light is on (often during a videoconference) but no picture. Craptastic!
    Intermittent crashing of the system - This is completely unpredictable, but I've lost count of the number of times when I plug in the USB3 cord and it brings things down.
    Settings app I only discovered a couple of months ago - Found this by digging into the LG website. Without it you don't get periodic firmware updates.
    No ethernet - A major omission. Yes, that's right, no ethernet port on the thing. So, you have to have a separate USB3 to ethernet connection if you want to use your corporate or office ethernet connection.
    I could probably come up with more. Suffice it to say, I would never buy another one of these.
    Apple, get your act together and come out with a Thunderbolt 3 display!

    16 of 17 people found this useful

  • 2.0 out of 5 stars

    Want to love it, but continue to be really disappointing

    • Written by Ryan C from Austin

    As previously having a MBP and Thunderbolt Display, I naturally "upgraded" to the 5k when I bought the new touchbar MBP.

    Things I love:
    - Resolution
    - Adjustable base

    Things I hate:
    - No edge-to-edge screen like the old Thunderbolt
    - The plastic bezel around the screen feels very cheap like if you grab it at the wrong angle it will break.
    - Sound quality is pure garbage (it's a significant downgrade from the old Thunderbolt displays - how do you move backwards here?)
    - Using full keyboard (with numeric pad) requires use of a dongle
    - Moving back-and-forth between laptop use and monitor use (like normal office setting needs on a daily basis) results in the keyboard being unresponsive frequently...this requires pulling out the plug in the back and plugging back in.

    Bottom line: the 5k resolution is lovely but this monitor has proven more painful to me than anything.

    16 of 17 people found this useful

  • 2.0 out of 5 stars

    Sound level :(

    • Written by Khaled D from Huddinge

    Several reviews have already stated this, but lets reiterate that sound level 1 is too low, level 2 is too loud and the rest becomes unusable.
    How did this _ever_ get through QA?

    Its a shame with the weirdly calibrated sound level since the screen quality is really good.

    15 of 15 people found this useful

  • 2.0 out of 5 stars

    Worked great for one year

    • Written by Jonathan T from RADFORD

    I bought my LG Ultrafine monitor at the end of December 2016 to go with my then new 15" late 2016 MBP. I was very pleased at first - a stunning picture, and I suffered none of the problems that I read about concerning connectivity, WiFi interference, etc. Then, at about the 1 year mark, it began to have trouble. The problem is that it doesn't wake up from monitor sleep consistently, especially if it has been asleep for more than 4 hours. I tried everything aside from sending the unit out for repair: replaced the thunderbolt cable, installed the LG Screen Manager software, switched ports, unplugged the USB cable from the monitor that leads to my peripherals hub, reinstalled High Sierra, reset the SMC. It may be a coincidence but the problem coincided with when I upgraded from Sierra to High Sierra. When I wake the Mac up from sleep, the Mac itself wakes up, and it still gets power via the thunderbolt cable from the monitor. I have my ethernet adapter plugged into the monitor and the Mac sees it. But, the monitor itself doesn't wake up without unplugging the cable and plugging it back in. My work around is to do a fresh reboot every morning, and that seems to last for the day. Still, a monitor this expensive should do this.

    15 of 16 people found this useful

  • 2.0 out of 5 stars

    Sometimes doesn't come on at all

    • Written by Nick T from West Hollywood

    This monitor when it works is truly excellent, it's sharp and beautiful and has decent sound. The problem is that often when connected to my brand new 15" Macbook Pro Touch Bar it causes my mac to freeze or doesn't seem to connect at all and never turns the display on. Sometimes I find I have to login to my macbook pro first and then connect the display (which is counterintuitive - it's supposed to connect from the first chime). Also I have found that when you close the macbook display but leave the LG display connected it doesn't always defer to the LG as your main display and keep the computer active but instead puts both displays to sleep. Overall, I want to love this display but until they work out the software glitches it's on my do not recommend list.

    17 of 20 people found this useful

  • 2.0 out of 5 stars

    Display has major flaws. Would not buy.

    • Written by Michael P from San Francisco

    Pros: Very sharp and bright screen. Even though the design is pretty boring and looks like any other PC monitor, it is fairly thin and light.

    Cons: This monitor has shielding problems. The issues around a router are known, but I get interference from other equipment in the office as well (I have a bluetooth headset, iPhone, and landline phone sitting next to the monitor). Also, there are software bugs that Apple still hasn't fixed. If you try to disconnect the Touchbar MacBook Pro from the monitor while it's still in clamshell mode, the computer will crash and requires a forced shutdown.

    This monitor is a major disappointment given the price point. Apple and LG should have spent more time with hardware and software testing before releasing this product.

    15 of 17 people found this useful

  • 2.0 out of 5 stars

    Barely Acceptable

    • Written by Kevin J from Calgary

    I've had this monitor for a month now. The first week was good then I've started to have a problem where the monitor suddenly flickers and the display goes black for half a second then flickers back on and then goes black again for slightly longer then comes back on. Have checked to make sure all the cables are inserted fully. It seems to be random, but on some days I can cause it to happen repeatably by selecting the notifications in the menu bar. I've informed Apple Support.

    14 of 15 people found this useful

  • 2.0 out of 5 stars

    Mostly fantastic, but wifi causes significant issues

    • Written by Justin B from Olympia

    The monitor is overall fantastic but it suffers greatly when placed anywhere near a wifi router. When I first plugged it in, it wouldn't turn on. Moving the monitor to different positions helped but the display would still turn on and off frequently. I moved my router back a little it and pointed my antennas away from it (they were straight up) seems to have mostly solved the problem.

    LG support confirmed the issue but said the only workaround is to move the router further away. They also said they are still investigating. I'm hoping for a recall since I do like the monitor but I'd rather not rework my network setup.

    15 of 17 people found this useful

  • 2.0 out of 5 stars

    Great Monitor when it works - but really unreliable USB-C

    • Written by Lukas Z from Zurich

    The LG Ultrafine is great once it works, but it is plagued by unreliable USB-C operation:

    - about 2 in 3 times I connect my MBP 13" late 2016, the USB-C peripherals connected to the LG does not get recognized. Usually the monitor needs power cycle, sometimes disconnecting/reconnecting the Thunderbolt/USB-C cable helps.

    - about 1 in 5 times I connect, the LG monitor remains black and the MBP does not see a secondary monitor at all. Needs a power cycle

    - once in a while, some or all USB devices connected though the built-in USB-C hub stop working. Sometimes reconnecting individual devices helps, sometimes the monitor needs to be reconnected or even power cycled.

    These issues are annoying, but did not harm my work flow too much - just getting started is not plug-and-play as it should, but more plug-unplug-replug-powercycle-replug-play, but then the monitor worked all day except for occasional USB problems.

    However lately the LG started to turn black and loose all USB-C connectivity all of a sudden in the middle of work, not recoverable except by power cycling it. Now *this* is no fun any more, and I fear I have to return and exchange the thing after only about 5 months.

    All of this with macOS Sierra 10.12.6, and (according to LG Screen Manager) latest monitor firmware.

    12 of 12 people found this useful

  • 2.0 out of 5 stars

    Great Picture but with Issues

    • Written by robert C from Frisco

    I use the LG 5K monitor with my new late 2016 13" MacBook Pro. Upfront the picture is gorgeous but there are issues which is just poor quality on Apple and LGs parts. Here is what you can expect.
    1. Volume issue - at the 1st volume level (minimum level before being muted) the sound coming out of the LG display is at a whisper. One level up and the volume is blaring loud and there is no way to adjust it to somewhere in between. This is a major design bug I'm hoping that Apple or LG fix via software or firmware update and soon - as from the user forums it seems that everyone is experiencing this problem.
    2. Thurnderbolt 3 port on the back of the LG monitor is flimsy. So if I move the wire in any way it affects the connection!
    3. Interworking between MacOS and LG monitor is buggy so things like awaking from sleep or rebooting result in black screens and weird behaviors requiring another reboot.

    13 of 14 people found this useful

  • 2.0 out of 5 stars

    Great panel but lots of problems

    • Written by Eddie A from Woking

    The panel is very very nice it makes the laptop screen seem not so good. Everything else about the display is SUPER terrible.

    Few examples of daily issues:

    - Crashes the laptop a lot - I mean a lot!! I am more suprised if the laptop doesnt crash rather than when it does :(
    - I have 2 of these displays and the vertical height adjustment is not the same so 1 display is slightly higher than the other (go figure!?)
    - All screens, including laptop screen go blank and cant do anything, so have to force power down the laptop

    Few pain points:

    - Both screens have to plug to the laptop directly and can not daisy chain off each other
    - Brightness across both displays and laptop are independent which is very annoying

    13 of 15 people found this useful