• 1.0 out of 5 stars

    Beautiful screen, but causes macbook to crash

    • Written by Jonathan H from Mountain View

    The display is great. Sure, design of enclosure could be better, but the screen is great.

    Unfortunately something is very wrong. Every time I undock from the display, my macbook crashes and reboots. Frequently when I plug into the display it crashes and reboots. When it isn't crashing and rebooting when I plug it in sometimes the display itself flickers, and has other problems. Of course, with a single cable connection, there isn't anything to do but unplug/replug (and then be prepared for a crash/reboot 3 out of 4 times.)

    I have no idea whether I'm supposed to approach LG or Apple about this issue ... but I'm really disappointed in the situation. Beware!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    WORST MAC MONITOR EVER

    • Written by Kaiwen Y from Union City

    I got two LG 5k from apple.com.

    It is very easy to set up and very easy to turn you off.

    1. They cannot connect to each other LIKE thunderbolt 2 displays in the old days because this 5k high end monitor only has one thunderbolt 3 port with 3 low speed usb c ports.
    2. Only one monitor will light up if you connect two monitors' cables into usb c ports on the same side of your MacBook pro 15inch. It is really buggy. I don't know who should be blamed. Apple , LG or Both.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Not ready for prime time...

    • Written by Charles G from Fontainebleau

    Great image but too many problems with the way it interacts with the new macs. See the discussion boards. Will a software update be enough?

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    No Daisy-Chain Support

    • Written by Jamie H from Durham

    Superb image quality. HOWEVER...

    The main problem I have with this display is that there is no ability to daisy-chain two of these displays with my MacBook Pro 15" 2017. LG allegedly supports MST, but MacOS does not.

    Apple - if this is your 'official' display, sort out the compatibility issues.....otherwise, bring out your own display that actually supports daisy-chaining and doesn't have the issues that other users have described.

    10 of 17 people found this useful

  • 1.0 out of 5 stars

    Terrible software

    • Written by John E from New York

    Panel is great, speakers appear to be ok. Power supply to laptop works well, but the software is beyond terrible.

    Speaker appears to be accidentally multiplied by ten, because it's too loud to make any sense at the second tick of the mac volume bezel displayed on screen.

    There are countless problems with waking from sleep: USB keyboard not recognized, sometimes the screen doesn't wake up, sometimes the laptop doesn't wake up, sometimes it causes a kernel panic. Occasionally, it will cause the kernel process to consume about 50% CPU and just sit there. I don't know enough to see what files are open, but it doesn't seem to be file-vault related.

    This product is a joint collaboration between apple and LG and the result is terrible. It's an embarrassment.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Terrible product and a terrible experience

    • Written by Travis T from Warana

    I purchased the device wanting a simple process to turn my new MacBook Pro 2015 13" into a business workstation, I was concerned about its bad press but had thought that the issue had been addressed. Newly purchased monitors were meant to receive shielding that prevent the issue. When I unboxed my new, expensive monitor, I was surprised to find out that my expensive new monitor was unusable.

    I can get maybe 10 seconds of use out of the monitor before the screen goes through a disconnect/reconnect cycle that ends sooner or later with my MacBook overheating and freezing. However, for the few seconds that the monitor is functioning correctly, the image is amazing. This is the antithesis of the "apple experience".

    When I called apple to get assistance, they told me that since the issue was related to the monitor, I had to contact LG. I dod so, and was informed by LG that Apple had sold me a monitor not meant for this region and that LG Australia couldn't support me. The LG support agent then hung up on me. Impolite and rude customer service makes a disappointing experience even worse.

    Apple have said that they're going to try and assist with the issue, so I'm going give them a few days to see what happens. If this isn't resolved quickly, I'll be sending this monitor straight back.

    Very disillusioned with the apple brand. Premium pricing demands a premium experience

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Nice screen ... unstable with new MacBook Pro's 2016

    • Written by Wiktor S from Mississauga

    Beautiful screen, awesome when it works. Love the simplicity of the design -- single cable, no buttons.

    That being said it has VERY SERIOUS compatibility issues with the new MacBook Pro's Touchbar 2016.

    Was causing my MacBook to crash on a daily basis, ESPECIALLY when disconnecting from the monitor when the laptop is in clamshell mode.

    Also, this 5K display seems to not have had it's sound properly calibrated against the new MacBooks. There's only really 2 settings for sound -- Loud, and OFF. Meaning you have to fiddle with Application specific sound settings every time you switch to the monitor for sound.

    Returned by 5K display after a frustrating couple of weeks of trouble shooting, trying out / replacing my new MacBook Pro, and reinstalling OSX.

    Would recommend if the above issues were addressed in subsequent releases (software updates??) , in the interim I would strongly recommend everyone to steer clear unless they don't mind the stability issues.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    New LG screen NOT in line with Apple products

    • Written by Timothy M from Cooranbong

    My company has just purchased a new MAC book pro and along with it a new LG monitor. I just wanted to say that I am very disappointed that this LG monitor just looks like any other junk monitor from asia. We have 8 MAC computers in our company and all are MAC air or MACbook Pros, all have the big MAC plug in screens and all look good in the office. These new LG monitors look horrible, there is no other word for it, they are poorly ascetically designed junk and I feel strongly that Apple has made a big mistake here in not doing Apple designed and branded screens any more. From a branding point of view this is a very very bad idea. We have to now put up with this red headed step child of screen in our office and while it might functional work it is a wart in our otherwise cool office environment.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    DOA on arrival, won't connect to my 2016 MBP

    • Written by Travis R from Denver

    I was anxiously awaiting the arrival of the new LG 5k monitor to tether to my late 2016 MBP with upgraded graphics card. The screen arrived and immediately caused my mbp to have a kernel panic, after various restarts the screen would sometimes flicker to life only to die seconds later. Now I need to either spend a few hours at the Apple Store figuring out if it is my mbp or the monitor or ship the monitor back to apple for an exchange and hope the new one plays nice with my mbp. Good times.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Wake up issue

    • Written by Tomasz B from Katowice

    The problem with this display is that is not waking up. It turn off automatically after some time and not waking up. No even the power button on it. Apple support does not help me. What to do? Should not happened with the £1200 display!

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    it's not what I expected...

    • Written by ARSHIA S from San Diego

    I invested in two LG monitors, one 5k and one 4k. I used them side by side connected to my MBP 2017. The image quality is much better on the 4k than the 5k. Texts and fine lines look blurry on the 5k comparing to crisp quality of the 4k and it is so disappointing because I planned to use the 5k as my main desktop.
    I took my both monitors and laptop to Apple store so they may find a way to fix this but they said it is what it is and can not no anything about it. So unhappy.
    Any one with same experience?

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Worked ok for 16 months, now failing with crashing MacBook Pro

    • Written by Peter N from Woodside

    I am working with a 2016 MacBook Pro 13 inch and all worked ok but now constant crashing when reconnecting after sleep mode. Restarts the computer with all the issues. Flickers for some time on/off after restart and then works until the next reconnect.
    The sharpness is really great, colors are very good, however, it could be brighter. It also had issues before with turning black while working and coming back immediately. No normal USB ports, only USB-C which means I had to buy additional adapters for standard devices that are not even offered as USB-C, yet. It is a shame that Apple is selling this for the high price but not offering any support and does not care for the issues. I would highly recommend staying away from this display.

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    Unstable and poorly tested - avoid like the plague

    • Written by Tony A from Mayfield

    The good:

    - Picture quality (when it works) is amazing!
    - Built-in charging of the 2016 MacBook Pro means less cables
    - …it doesn't look awful

    The bad:

    - Unstable mount means the display wobbles whenever you bump your desk. Or write with a pen. Or walk near it.
    - It makes your Mac unstable. I don't know how this is even a thing, but leaving this display plugged in during macOS updates results in there being no picture, and the software update never completes.
    - It forgets how bright you've set it to be when waking from sleep, or restarting
    - It causes connected USB audio devices lose their volume levels when waking from sleep, or restarting. Mine sets the left output to 100% and the right one to 0%.
    - It's unusable with anything but a MacBook with Thunderbolt 3.
    - The in-build Ambient Light Sensor (used for setting auto brightness) doesn't work, isn't recognised and all mention of it has been removed from Apple and LG's site, despite it being a feature advertised before I bought it.

    Oh! And to boot: the model they shipped out to early adopters like myself is broken (insufficient shielding, and poor connections).

    ***Don't buy this screen. Don't even look at it.***

    I should have returned mine a week into owning it, and now I am stuck with this boat anchor of a display. Nobody is going to buy it from me for anything near what I paid, and while LG say they'll repair the shielding (which leaves me without a display for a week) I have no faith that anything else will get better.

    Apple should never have advertised this display alongside the new MacBook Pro. In my eyes, advertising this display has damaged Apple's reputation, and left me with a piece of hardware that's unreliable and unsellable.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    I think I'm returning it.

    • Written by anthony C from ROUND LAKE beach

    The volume problems are definitely not fixed. Going from 1 to 2 is like going from 1 to 6 on any other device. The display also has some pretty bad backlight bleeding. Also my unit suffers from the same sleep/wake issues we have all read about. I bought this display on the last day it was on sale but it doesn't seem to be worth it to me. I'm using it with a 2016 MacBook Pro 15" with touchbar. I really want to like it and recommend it but I can't. I paid 1000 bucks for this, which is a lot of money for me to spend for something i'm not completely satisfied with.

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    Crashes MacBook Pro ALL THE TIME

    • Written by Chris M from Palo Alto

    Believe the reviews, and stay far, far away from the LG 5k and the new MaacBook Pro.

    The combination crashes almost every time you plug it in or unplug it. Flickering and poor orientation where you can't see if you type in the password or windows are disoriented? Yup.

    The new MacBook Pro and 5k are my first Apple purchases I strongly regret. I feel ripped off. And all the blog posts of my fellow pros switching to windows has me thinking I may betting on the wrong horse. I'm not ready to switch yet, but the fact that I am thinking about is so, so sad.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Don't buy; hope they refund

    • Written by Geoffrey A from Philadelphia

    I bought a MacBook Pro 13" with touchbar, maxed out on all specs, and the LG UltraFine 5K. I have had continuous problems with this setup:

    - There is constant flicker / stutter of rendering on the screen, easily visible in the movement of the mouse pointer
    - Multiple screen draw errors, including images that stick in place and little squares of white that appear close to the pointer
    - When connected to the MacBook, the USB-C hard-drive that I have connected to the monitor is not reliably recognized and mounted
    - When using the built in camera and microphone for video conferencing with either FaceTime or Skype, there is echo and feedback in the audio signal

    Some other problems (including frequent kernel panics on the MacBook) have become less frequent; I have no explanation for why this has improved.

    Most worryingly, there is no wifi router close by, so these problems cannot be attributed to the already documented flaw of this expensive piece of hardware.

    So incredibly disappointed to have waited years for an update to the MacBook, and then to have purchased this very expensive system, and to have it not work in anything close to an acceptable fashion.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Screen goes black intermittently

    • Written by Richard Y from Cupertino

    While the display panel itself is just as good as Apple's own 5K iMac screen, the rest of the monitor feels like Dell on its worst day. It's plasticky, unstable and for some strange reason goes black every now and then. The MacBook would disconnect when the screen goes dark, causing a few seconds freeze as the Mac try to reconfigure itself, followed by the screen switching on again, and therefore another few seconds freeze of the Mac. Occasionally the monitor would freeze my MacBook entirely, and the only way to get it out of its coma is by unplugging the USB-C cable altogether.

    Under normal circumstances I would have just returned the monitor for a refund. But the lack of choices (as Apple has chosen not to release a display of its own) means I'm stuck with this flimsy, cheap looking and poorly engineered product for now.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Expensive and it shakes!

    • Written by NICHOLAS H from Surbiton

    This display is not cheap and my pain pet peeve is that it shakes. Using it in a work environment where I have fellow colleagues on adjacent desks, it rocks back and forth if a desk is given the slightest nudge and I mean the slightest! None of our other, far cheaper, displays, have this problem. Something this expensive should have been tested in real-world environments. There are far better displays out there for cheaper prices.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Incredibly Disappointing

    • Written by Joash L from Rowville

    Hesitantly purchased this monitor after the Apple consultant assured me that the build and firmware issues highlighted (at length), had been addressed in LG's Revision B model. After only 3 months of owning this display, I encountered an entire column of dead pixels, which was incredibly disappointing as my previous Apple Thunderbolt display had lasted 6 years without issue.

    LG support was terrible and a considerable waste of time, fortunately the Apple store I purchased it from issued a full refund within minute and didn't even bother to discuss a replacement.

    Will have to wait until Apple release a proprietary monitor again.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    DEFECTIVE PRODUCT w/no help from LG to fix it for good

    • Written by Susan F from Thousand Oaks

    I have had nearly all the problems everyone has reported from long time to connect to my MacBook Pro and the screen going black, to the monitor working 50% of the time And, during the time it is working, I hold my breath that the amount of time it flickers is less than the time I need to jam on work. The unit never worked without issue since the get go, and finally 2 days after the year 1-year warranty expired, the combination of a bad cable and a damaged C plug forced me to send it in to LG service. It took several weeks to get back. Fortunately, I could afford to buy another 5K monitor while waiting for the other one to come back. LG replaced the port/plug, but then the replacement cable they sent me went from working to working intermittently to dead over a period of 9 months. I am probably worse off now, as the stiffness and weight of the cable has once again damaged the C port on the monitor; and possibly on my MacBook Pro. Tomorrow, I plan to buy yet another monitor replacement and have an appointment with the Genius Bar to determine whether or not there's port damage on my MacBook Pro. I would not recommend this product, but realize that it is better for my eyes given my heavy use and project demands.

    1 of 1 people found this useful