• 1.0 out of 5 stars

    Very Poor Quality, only worked for 15 minutes.

    • Written by Antonio Lam O

    We had 2 of these to our office and both of them have backlit problems:
    1. First one is ok for 15 min and then left side went dark.
    2. 2nd one is similar but backlit would go out one side and then the other and switch left/right from time to time.

    Real shoddy construction is my guess. These sort of things i have seen from el cheapo brands where you have to apply pressure on the monitor, but was dumbfounded when saw it on these premium offerings.

    Only had them for 11 days. Now waiting for replacement. 2/2 failure rate (100%) is really bad.

    Will wait for replacement if any different, and will update this review. But for now, stay away from these monitors, or test the heck out of it before purchasing.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Not great

    • Written by Nick F from Brisbane

    The screens look great, but every now and again they start flickering for no particular reason, and stay that way for some time. I rang the Apple business line that the Apple Store in Brisbane invited me to use. They helpfully told me I had to call LG. I'm running two monitors and the second one resets two minimum brightness when you reboot. Every now and again you forget that is what happened and think that the second monitor has just given up the ghost. I rang Applecare, but they had no idea.

    These monitors are way too expensive to have these kinds of problems. Steer clear.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Picture Alone Is Great But, Expensive Both In The Pocket & Your Diary

    • Written by Justin S from New York

    I've Had 4 Of These

    The First 2 Weren't Sufficiently Shielded, Despite Apple's Guarantee The 2nd One Would Be

    The Third One Was Factory Shielded (Serial 702), However After A Week It Failed To Work. Sadly With No Power Switch Or LED, We Couldn't Confirm Where The Failing Was, However Due To It Not Charging The 13" MBP, It's Likely It Was The Power Into The Monitor

    Apple Haven't Compensated Me For Any Of The 8-12 Hours I've Spent On The Phone, Trekking The Unit Back & Forth - Not To Mention My Loss Of Productivity In Dealing With This & Not Having A Suitable Monitor.

    Apple Have Today Delivered My 4th Unit, Hopefully My Last, If It Isn't I'm Gunning For A Refund & Going Dell.

    LG Australia Don't Recognize The Issue, Don't Recognize Any Of It. LG Should Be Hung Out To Dry, Not Apple. Apple Have Replaced The Units, I Would Have Hoped They May Have, As A Good Will Gesture Given Affected Users Some Compensation, Even If An iTunes Gift Card.

    I Have Spent 100K+ On Apple Gear In My Lifetime, Owned & Whilst Not A Fan Boy, I'm Fed Up With Apple's Ethos Of Profits Before People.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Very Disappointing Experience - Underwhelmed

    • Written by Robert B from Coomera

    Bought 6 of the new LG displays for our office along with new MBPs for the team. We are all having issues with crashing, no recovery from screen going off, and strange random behaviour. Sometimes 2 of my USB C ports do not work to wake the screen, other times they do. Bloody annoying.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Disconnecting like most of the time, will not wake from sleep

    • Written by Keith T from Edmonton

    Have had to exchange this monitor twice now, still having issues hopefully next batch will be good

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Sound issue

    • Written by Benjamin K from Singapore

    Sound on level 1 is so soft you can't hear anything. Sound on level 2 blasts right in your face. Something is definitely wrong.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Enough is enough, crashing 10+ times a day

    • Written by Douglas B from Yarrabilba

    The title of this review says it all.

    I purchased the LG UltraFine 5K Display alongside the 13" MacBook Pro (Late 2016). Sadly, from day one my experience has been nothing disappointment. This is no exaggeration, when my MacBook is woken from sleep mode more often than not it will crash, rebooting the machine. This has happened well over 100 times in the last 3-4 weeks. I have put up with the display in vain hoping that there would be some magical software update that would fix everything but am running out of hope.

    There are other issues. Music controls don't work when using Magic Keyboard i.e. Play/Pause. Sound is also an issue, just way off, too loud.

    To be fair, the display is beautiful and I like the fact that I can charge my MacBook via USB-C. Adjusting the monitor height up and down, angle tilt forward/backward is also nice.

    I wish Apple had kept producing the Apple brand display in-house, same feel as external features as the iMac for a side-by-side experience.

    If you are considering on buying this display, sorry Apple, I wouldn't recommend it.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Great display quality....Absolute rubbish hardware!

    • Written by Pierre V from Carlton

    Had this product for 6 months and I must admit the screen quality is pretty amazing...However, when it comes to the actual hardware I think LG has dropped the ball. I've had constant flickering issues with sections of the display and for the price point they charge should definitely not be happening.

    I'm confused why Apple still stock this product?

  • 1.0 out of 5 stars

    Don't purchase the LG UltraFine 5K Display

    • Written by Ed B from Albuquerque

    Looking for a 5K Display to pair with my 2016 15-inch MacBook Pro, I relied on Apple's endorsement thinking that they knew what they were offering after the discontinuation of their branded products. If you don't want to wade through the sea of other displays out there, maybe the news of new Apple displays in the future is worth waiting for?

    I purchased mine after Apple started shipping out units after the shielding issue was supposedly resolved. I received one that predated the fix. I sent it back to LG for the retrofit and still suffer from the same wi-fi, flickering, connection issues, etc. Of course LG wants it returned again. Really? I'd prefer an exchange, please.

    Everyone seems please with the picture quality. I suppose the 5K resolution is nice, but I'm not enjoying the purple-hued corners.

    Also, the Thunderbolt/USB hub is shoddy. Erratic and underpowered at best. And, it really loves to wobble.

    I feel like this display could go at any minute and I'll be out the $1000 I payed for it, because, to date, LG's service has been terrible.

  • 1.0 out of 5 stars

    It would be amazing, if it would only stop flickering.

    • Written by Brendan S from Booterstown

    I waited until after the shielding issue was resolved. I even moved all wireless tech (save for the 13" MacBook Pro) away from the monitor. My unit still flickered and pegged the MacBook CPU close to 100%. I did everything Apple tech asked me to to debug. They blame the monitor. This was December manufactured, with black dot on label, so shielding retrofitted. Badly it seems. I have placed a second order. Fingers crossed that works out and I can update the review to five stars.

  • 1.0 out of 5 stars

    Display Great, every thing else, not so.

    • Written by Christopher D from Chiswick

    Display is beautiful!
    However the USB C capability is meant to work like a HUB so I only have to connect one cble to my 15inch MBP when I come home. However nothing gets recognised by the MBP when run through the monitor! All works perfectly when you plug it in directly to the MBP.
    Worse, apple can't help as it is a third party product, LG Australia were useless and fobbed me off to the USA LG who could do nothing but tell me to return it to where I purchased it. Now trying to arrange with Apple to have a replacement pre-positioned so I don't have to go without a monitor for 4 to 5 weeks whilst I wait for the new one. Apple support from Travis has been excellent, just hope he, and I, aren't let down by some further policy etc...

    Great display, doesnt really do any thing else it says it will at this stage. Very expensive for broken promises.

  • 1.0 out of 5 stars

    Pixel Issue

    • Written by 敏扬 李 from 镇江

    The display I picked two months ago is experiencing some pixel issue. There is a white line along the side till the centre, which is extremely annoying. Please, make sure you will check the display's quality before you are out of the Apple Store if you decide to purchase one of these 5K displays. If you are not planning to purchase the display, it is a good news for you.

    Overall experience:
    The display's colour is sharp, however, the pixel issue is unacceptable. Since the display is not Apple's product, it is very hard for me to find LG's repair service, and even if I find the location of the repair store, it is very hard for me to carry the display to move around. So, just don't buy it!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Not good if constantly on the go

    • Written by Jay D from New York

    IF you are someone who is always on the GO and is constantly plugging in and unplugging this monitor don't get it. I REPEAT DO NOT BUY IF YOU ARE ALWAYS ON THE GO PLUGGING AND UNPLUGGING THIS MONITOR.

    If your macbook or apple product sits home all day every day then yes its perfect for that use. if you are always taking meetings daily and in and out of the office every day. This will not suffice. the USB-C connection will go bad and the monitor will stop working. Considering there is only 1 USB-C video port the other 3 won't work and you will have a monitor that is only good for charging your macbook.

    5 of 12 people found this useful

  • 1.0 out of 5 stars

    I'm sorry I bought this monitor. I feel lied to and misled.

    • Written by Robert M from Toronto

    I bought two of these monitors. Working with my Mac, they work very well, with some odd limitations. For example, you cannot stretch a window across both monitors. But otherwise they seem to do the job they're meant to. But ONLY with a Mac!

    These monitors only work with Mac, they do not work with any Windows computer! If you have a Windows machine from work, for example, and want to have your Mac hooked up to one monitor, and your work PC hooked up to the other, you can't do it. I don't know why. There are no Windows drivers for this monitor. Windows does not detect the monitors when you're plugged in. Believe it or not, LG, there are still some people who work in both Mac and Windows worlds.

    I feel lied to and misled by LG. It never even occurred to me that anyone would make a monitor that would only work with one computer ecosystem, so I didn't even think to check on this before purchasing. Now it's too late for me to return them. There is nothing on neither the Apple product page nor the LG product page that explicitly states that this monitor will only work with Mac and will not work with Windows, which I think it should, given that it's really very unusual for a monitor to only work with one kind of computer. It's a lie of omission, which is still a lie.

    So if you work in both Mac and Windows, don't even bother with these monitors. Don't buy them. I'm going to sell these monitors and buy monitors that work with both ecosystems. And, I'm even going to buy something non-LG because I'm so annoyed that they lied through omission.

    4 of 12 people found this useful

  • 1.0 out of 5 stars

    Not worth the money

    • Written by JIE Y from Champaign

    No big difference from those 200-bucks-monitor

    10 of 31 people found this useful

  • 1.0 out of 5 stars

    This product is cheaply made

    • Written by Ollie C from Keizer

    I would not recommend

    7 of 26 people found this useful

  • 1.0 out of 5 stars

    Two Steps Backwards

    • Written by Ken B from Bradenton

    1) 2 monitors won't work on the 13in Macbook Pro AT ALL
    2) The monitors CANT be daisy chained.
    3) The monitors have to be hooked up on OPPOSITE sides of the 15' Macbook Pro.

    The point of all this - If you still have the old Thunderbolt Monitors make sure you keep them.

    21 of 57 people found this useful

  • 2.0 out of 5 stars

    Great picture quality, broken sound level

    • Written by Bjørn Olav R from Oslo

    I use the UltraFine 5k connected to a 2016 Macbook Pro 15". When selecting the monitor as sound output and adjusting the sound using an external keyboard or the touch bar, the sound level is way too loud. Already at the second "bar" the volume is very high. I also use a USB headphone DAC/amp and it does not have the same problem. I contacted LG about this and only got boilerplate responses. Let's hope Apple takes notice.

    424 of 501 people found this useful

  • 2.0 out of 5 stars

    Nice display but lots of issues

    • Written by Steve B from Derby

    The 5k resolution looks awesome when paired with my new 2016 MacBook Pro but ... The MBP takes a long time to boot when connected to this display. The display intermittently goes off then on again. It also seems to forget about the attached USB3 hub (connected to the display via Apple's own USB-c to USB3 dongle) and none of the USB devices work until I disconnect and reconnect the hub. Not sure if the problems are with the display or the MBP, or both. Not a good experience.

    119 of 124 people found this useful

  • 2.0 out of 5 stars

    Simply not ready for public release.

    • Written by Richard S from NORTHPORT

    Pros:
    - Looks amazing. Better than what I imagined.
    - Included USB-C hub is very useful.
    - It charges the Mac Book which is very convenient.

    But...

    Cons:
    - Crashes the Mac (13 inch at least) everytime you unplug the display when the Mac is closed.
    - Strange cursor graphical issue occurs frequently, which requires a reboot to fix.
    - Sometimes certain UI elements become unresponsive, which also requires a reboot.
    - Sometimes devices plugged into the hub don't work, and you need to replug them to fix.
    - The device is not properly shielded from wifi radiation, so you can't have a wifi router within 2 meters of this display or it will go black.

    Has the potential to be a great display, just simply wasn't ready for public release. Very surprised.

    30 of 35 people found this useful