• 4.0 out of 5 stars

    Great display, needs a firmware patch

    We have four of these displays on desks now at our design firm, and they're nothing short of phenomenal in color, resolution and ergonomics. That said, we've had small nagging issues with the USB "hub" not syncing with external devices (namely Wacom tablets) on reconnection to the laptop via Thunderbolt 3, as well as the strange volume curve that has been reported by others. That said, we're anticipating most of these issues can be resolved via firmware shortly.

    I think most of the negative reviews on this display are overblown—If you're using the new MBPs and want an external display, you can't do better than this, save a few likely soon-to-be fixed nags.

    7 of 10 people found this useful

  • 2.0 out of 5 stars

    Good visuals, unacceptably poor firmware support.

    I've been a loyal Apple customer for many years and decided to replace my Mac Pro + Thunderbolt display with a maxed out 2016 15" MBP + this display. Before I get to the real problems, I want to say that the visuals of this display are good, making it an upgrade to the Thunderbolt display but still not quite as good as that on the MBP. That out of the way, there are serious issues with the firmware for this device. Any product endorsed by Apple should "Just work", as they did in the times of Jobs. I very much want to love this product and remain a positive outlook, but corrective action is necessary on Apple/LG's part soon.

    Here are the issues that I have experienced in the past week since the display arrived. I am running macOS 10.12.3.
    - When I first plugged in the display, excited to use it, half of the display went green the other violet, and my MBP became unresponsive with the display having gone black. A forced reboot was required.
    - Depending on the order of connecting the display vs waking the laptop from sleep, it will either be not detected, detected but black, or work properly. If it doesn't work from wake up then it will not work on that port at all until reboot.
    - The MBP does not detect that the display has been disconnected sometimes and there is no way to resolve this apart from a reboot if the display isn't in reach (can't connect again and disconnect).
    - The volume range on the LG display is not set properly.
    - There is no way to control the brightness of the external display from the touch bar and it *does not* automatically adjust to ambient light. This is unacceptable given that it has all the hardware necessary!

    As both a software engineer and consumer, I'm very disappointed by Apple and LG. These are issues that could not have been missed in properly conducted QC. I look forward to a patch soon.
    I was hoping to buy a second display but fear of what additional issues would be in store for me then.

  • 2.0 out of 5 stars

    The Price You Pay For A Non-Apple Branded Product

    Credit where credit is due, the wide-gamut 5K panel looks great. I assume it’s the same panel used in the 5K iMac. And the single-cable power & data solution is truly convenient.

    Then, there’re the problems:
    • It comes with an ambient light sensor, which doesn’t work (at least with the current driver). The display will not adjust brightness automatically.
    • The volume levels are too coarse and too loud. One bar and you can barely hear anything, two bars and it’s deafening loud. And there’re 16 bars in total. I have to go into sound preferences and manually drag the slider to somewhere in between 1 and 2.
    • After a system restart, the display will not automatically start if the computer’s display is closed. It only works after I disconnect my MacBook Pro, open its display, reconnect the LG display, then close the built-in display again. Otherwise the computer will stay in a sort of “limbo” mode and will not continue to restart.
    • Conversely, if I disconnect the LG display while the computer’s built-in display is closed, when I open it again it will not resume from sleep. The keyboard backlight is on, showing that the computer is running, but the built-in display stays black. I have to force shutdown the computer and start again to return it to normal.
    • Also, there’s occasional flickering, blackout, and ghost cursor present. I assume it has something to do with my graphics card as well, so you may not experience these symptoms if you have a more advanced graphics card, such as the one in the 15" MacBook Pro.

    I understand it is not an Apple product, but since you discontinued the Thunderbolt Display, promoted the LG displays at your MacBook Pro event, and sell them exclusively (at least for now) through your website, I do expect the quality and experience to be somewhat closer to an Apple product. I don’t know if you have plans to release a 5K Thunderbolt Display in the future, but if this is it, it is far from what you can call the successor to the fantastic Thunderbolt Display. Despite all my eagerness to get the long-overdue updated display, this product is not ready. Go back and fix the problems before you release it.

    17 of 18 people found this useful

  • 3.0 out of 5 stars

    Bring back Apple Cinema Displays!

    Apple brand, high quality (and high margin) displays. Just make two needed changes - a smaller border bezel and the SAME HEIGHT as an iMac for a consistent side-by-side experience.

    8 of 10 people found this useful

  • 3.0 out of 5 stars

    Same "flicker" problem...possible solution?

    I've been dealing with the same screen "flicker" issue that many others have reported. Right out of the box my UltraFine display was consistently shutting off and turning back on every 10 seconds or so...beyond usable. Thanks to the power of internet think, I narrowed it down to the WAP proximity issue. To clarify, I connect my UltraFine 5K to my iMAC 5K via Apple's Thunderbolt 3 (USB-C) to Thunderbolt 2 dongle...no issues there. Everything sits on a shelf with my Airport Extreme, cable modem and Sonos BOOST all directly below.

    **POSSIBLE SOLUTION**
    After days of non-stop screen flicker, I tried messing with the Wi-Fi channels on my Airport. Jogging through various Wi-Fi channels did actually seem to affect the amount of flicker. In my case, the issue ceased completely after I separated my 2.4 GHz and 5 GHz networks and set them both to Automatic. (The Wi-Fi channels were manually selected before.) I'm now one week in with regular use and have experienced ZERO screen flicker/connectivity issues.

    Hope this helps - The 5K display is great otherwise.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Very, very disappointing

    I have this attached to a new MBP 15" and over the first couple of weeks of use it has been a very poor experience. The display panel itself is excellent - fabulous image quality. But that's it. Connecting the MBP to the display causes the MBP to freeze frequently, or not respond at all. Connected keyboards (with required USB adaptors, naturally) constantly need to be unplugged and plugged in again to work, and connecting the MBP with the lid closed while trying to wake it with an attached keyboard works maybe 1 time in 10. All in all, this is far from great and another example of Apple not giving the Mac enough time or talent.

    96 of 103 people found this useful

  • 4.0 out of 5 stars

    great monitor overall, still room for improvements

    The first unit I got has 2 dead pixels right out of the box (or 2 dead pixel clusters to be precise), so I returned it and got another one. The second one works almost perfectly.

    As many other reviewers said, the panel is gorgeous, the single cable solution is really neat, and the lack of legacy ports might pose some issues for some users. For my own setup (mbp 2016 15 inch), I don't have that much of an issue. As I ordered my mbp I've also ordered a bunch of USB-C adapters and a hub to help me through the transition, and all works pretty well with the monitor.

    I also can confirm that the apple TB3 to TB2 adapter works flawlessly on the monitor. But in order to use it on 2015 or earlier models, you have to make sure the following requirements are met:

    - you have to have a real Thunderbolt cable. As it looks almost identical to a mini-DP cable, many ppl might get confused.
    - you have to upgrade to macOS 10.12 Sierra. Easier versions won't work and might cause kernel panic.
    - and of course your computer needs to have Thunderbolt 2. Thunderbolt 1 won't have enough bandwidth to drive it.

    I've tested a 13 inch mbp 2015 with integrated GPU, and it works without a hiccup.

    I've also hooked it up with a Asus 15 game laptop with Nvidia 1060 and TB3. It works ok-ish, as it only lets me drive it at 4k instead of the native 5k resolution. But even at 4k, it looks way better than my old 2k 27 inch monitor. The catch is, on windows, you won't be able to change brightness easily, and it won't charge the laptop as it requires a much larger power brick. (135w or so)

    The exterior looks ok-ish if you can ignore the larger forehead. It's not as sexy as the Apple monitors, sure. But to be honest, even though I thought I would have been bothered by it, I find myself not noticing it that much, as my eyes are mostly focusing on the image. Could it be improved? Of course. But for the price, I'm happy with what I've got.

    Now here comes the negative parts. The biggest gripe for me, though probably not LG's fault, is that my 2016 mbp would have random freeze from waking up, when connected to it. I've checked the log and it has a log of GPU restart and kernel panics. I'm pretty sure it's Apple's fault (either driver or hardware related), because I've had the same experience when connected to my old Asus 2k monitor, via the Apple USB-C multimedia (HDMI) adapter. This is so far the worst part of the experience.

    The other annoyance are also mentioned by earlier commenters, like the volume adjustment being too course, and the laggy brightness adjustment.

    To an earlier comment, you can actually adjust the brightness of the monitor with Touchbar. But you can ONLY do it with the separated touch button, not the slider version. To do that, you just need to press Ctrl+Brightness Up/Down, and it should only adjust the 5k monitor. The slider version of the control won't work now. I think it might be a design overlook.

    4 of 6 people found this useful

  • 5.0 out of 5 stars

    Not perfect, but I love the image quality.

    It's not perfect and there are indeed some odd issues with the way it will or won't wake from sleep, but I assume those are software quirks that'll be addressed eventually. On the merits of the display alone, it's an awesome display. Some people can't get over the top bezel. I thought it would annoy me too, but once I started using it, I haven't noticed it one bit.

    The picture quality is tops. That's what I bought this thing for and it didn't disappoint. My only complaint is that there isn't an on/off switch nor are there brightness controls. I really don't like having everything controlled through the keyboard, but I don't miss my 30" ACD as much as I had feared I would. I love this display.

    4 of 7 people found this useful

  • 2.0 out of 5 stars

    Nice Quality Screen, Cheap Bezel, Constant Crashing

    It's a beautiful screen, but the bezel feels much cheaper than I'd like. Definitely not as cool as the previous Thunderbolt displays were.

    The real thing though is the constant crashing. Upon waking up the macbook: crash + restart. Sometimes even randomly while using it. Extremely disappointing, hoping for a software update sometime before the time limit to return expires.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Incredible Display but its Lipstick on a Pig

    The 5k Display is great! Unfortunately the monitor then descends into a hot mess. Listed below in no particular order are the many pain points I ran into.

    1) Trying to unbox this monitor was a nightmare. The styrofoam broke into a thousand little pieces and made my office look like the north pole. Apple has shown me how product packing should work and this monitor fails miserably.

    2) It took me 5-minutes to level my monitor. The display is built cheap and as a result the screen doesn't sit level. I had to manually adjust more than a dozen times to make my monitor straight.

    3) Apple's Thunderbolt to USB-C dongle doesn't not work on the new LG monitor

    4) The USB cords do not sit flush with the monitor so you can't tell if your device is plugged in or not

    5) Because the monitor is built cheap, every time I typed on my keyboard it would cause the monitor to shake and make me feel as if I was experiencing an earthquake. Full Disclosure, I have an Ikea desk; but even though its not the most stable, I NEVER had the shaking issue with Apple's thunderbolt Display.

    6) The Sound does not work. There are only two volume settings on the LG monitor. LOUD and OFF. No matter how much I adjust the sound bar, it does't effect the output of the speakers.

    7) Its ugly

    I kept the monitor for 24-hours. After that, I couldn't live with all the short comings so I returned it and went back to my Thunderbolt display.

    Apple, If you're reading this. Please get back into the display business. You've spoiled me with excellence and there's no going back.

    24 of 29 people found this useful

  • 1.0 out of 5 stars

    Random Flickering

    Every few hours I get a random black flicker. My monitor is not close to any other electronic devices such as WAPs, appliances, time capsules, etc. The closest device is a coworkers laptop at 14 feet away. Apple has offered no support. This monitor is connected directly to a brand new 15 inch touchbar MBP.

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    Monitor "flicker" next to network devices

    The monitor doesn't work next to any network device (router, access point, etc). The display start a random "flicker" and the only solution is to move the monitor or the network device away from each other. Very bad engeniring project!

    12 of 12 people found this useful

  • 4.0 out of 5 stars

    Awesome display, but a couple of small issues

    I bought this display to pair with my 2016 MacBook Pro with Touch Bar. The picture quality is excellent and is about equal to the MacBook itself. The text is so crisp you cannot even see the anti-aliasing. I also love the fact I can control the volume of the in-display speakers and the brightness of the display from my keyboard.

    Unfortunately, there are a couple of pitfalls. Since I do a lot with photography, for me the major issue was the display had a color shift between the left side, which was more yellow, and the right side, which was more blue. Apple replaced the monitor for me next day, but it's a detail that shouldn't have slipped through the cracks.

    The stand is also a bit unstable (especially at full height). Since my desk is on the carpet, the wobbly stand added significantly to display shaking already caused by my less stable desk. I ended up buying monitor arm to help with this (and like this configuration better).

    The final thing I noticed was when wiping down the screen there was a popping/cracking noise towards the top while applying light pressure. I noticed this sound on both the original and replacement monitor. It's like nothing major, but not knowing what the inside of the display looks it does leave a lingering question of the longevity I'll see with this product. Ultimately, I like this monitor a lot and would have given it five stars if the body/frame build quality was closer to that of my previous 34UM95-P.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Ultrafine 5K is UltraCoarse -- Crashes MacBook Pro w/Touchbar in Sleep Wake

    I have been using two of these 5k displays with the latest highest end MacBook Pro with touchbar. 10.12.3 update is installed but did not help.

    It causes my computer to crashes multiple times each day, even when I leaving my computer on with no programs running.

    Further, unlike my previous Apple Thunderbolt Display, the three thunderbolt 3 (USB-C) ports (on the thwack of each display) cannot recognize hard drives attached to those ports (with Apple's adaptor). Both displays are connected directly to the MacBookPro. The screen is advertised as being able to easily chain thunderbolt devices from those ports, and I can't even get it to recognize a single Thunderbolt drive let alone a chain of 3 thunderbolt Drops that the old Apple Display handled with no problems.

    The displays of course are gorgeous when it is working, especially with two of them. But they are useless due to the crashes caused.

    I guess Apple should reconsider its decision to exit the business of displays because "there are great third party alternatives available". This is the one Apple strongly promoted in their big show in October, and it is an embarrassment for LG and Apple!

    11 of 11 people found this useful

  • 2.0 out of 5 stars

    Beautiful Monitor - Using 2 at once doesn't work

    The Monitor is beautiful but if you try and connect two to your 15in RMBP you have to restart the laptop to make both screens light up. Very disappointing.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Nice display but lots of issues

    The 5k resolution looks awesome when paired with my new 2016 MacBook Pro but ... The MBP takes a long time to boot when connected to this display. The display intermittently goes off then on again. It also seems to forget about the attached USB3 hub (connected to the display via Apple's own USB-c to USB3 dongle) and none of the USB devices work until I disconnect and reconnect the hub. Not sure if the problems are with the display or the MBP, or both. Not a good experience.

    75 of 78 people found this useful

  • 4.0 out of 5 stars

    Solid display

    I've been using this display for a few weeks and I’m very pleased. I like the black case and the metal base is very solid. The display itself is brilliant. The only complaint I have (and why I can't give a 5-star rating) is that it would have been very easy for LG to include a few additional USB-A ports but Apple likely steered them away from that notion. If you own or are considering a new MB-Pro, this is an excellent display.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Crisp and lovely

    This is my first large retina display, and it’s gorgeous, hooked up to my 15 inch MacBook Pro (and providing it power).

    The black bezel gets out of the way.

    I’m typically using external speakers with a subwoofer, but the sound seemed fine.

    I do wish the foot didn’t stick out so I could have the monitor on the same plane as my MacBook display, and there were Thunderbolt ports on the back.

    1 of 2 people found this useful

  • 3.0 out of 5 stars

    Great wen works... there are issues...

    I bought 2 of these to go with a new 2016 15" MBP. When I first plugged in 1 worked and 1 didn't. Did some research and found that if it is near a WAP it will go black. I have moved my WAP and it started working, but it shouldn't do this. Since then I have had a number of times where all 3 displays start flickering and I have to restart my computer. I love having 2 5k displays, but there are several kinks that need to be worked out with these. I'm still deciding if I'm going to keep these monitors.

    3 of 5 people found this useful

  • 4.0 out of 5 stars

    Love This Display!

    I am at the 2 week mark since receiving the 5K UltraFine. The actual display is amazing in all aspects compared to my previous external monitors. The frame color is a wonderful compliment to my space grey MacBook. The non-Apple design that others complain about does not bother me one little bit. Previously, I had used my MacBooks with garden variety ViewSonic and BenQ, so maybe this prior experience "numbed" me to the LG design and made it an insignificant factor.

    The screen is as glossy as any iMac, such as my 2014 27" iMac. I do find the lack of buttons/switches is a little strange, but the MacBook controls things fine. Brightness steps up on-screen as soon as I tap the key on my Apple BlueTooth keyboard. Sound seems decent enough for my purposes. I love having the built-in camera for when I have the MacBook lid closed.

    Two issues have occurred, but so far nothing since the 10.12.3 update, and I am hopeful that I can continue relatively unscathed.

    I will edit this if any issues occur.