• 1.0 out of 5 stars

    Stay away from these monitors

    • Written by Jon T from RICHFIELD

    I have had clients buy these monitors and have worked with 4 of them, and they all exert the same issues:

    - Constant kernel panics when waking up the machine
    - USB ports on the back are not always recognized, requring you to unplug and plug back in whatever USB devices (not a problem if you are using wireless keyboards and mice)
    - Display turns the brightness of the computer all the way down when plugging it in.
    - I've also seen the flickering issue when close to a wifi router, and even the fixed model LG sent us back had the issue.

    While these displays are gorgeous and for some they may work fine, but I've seen issues on all four I've seen, and can not recommend them at all. Too buggy.

    24 of 26 people found this useful

  • 1.0 out of 5 stars

    Extremely disappointing :-(

    • Written by Alan C from Hong Kong

    I purchased an LG UltraFine 5K display on the recommendation of an Apple support person (via Chat) when it was first released. The only reason why I needed a new external monitor was due to me purchasing the new MacBook Pro 13" touch - the connectors on my Apple Cinema screen were not compatible with the new MacBook Pro.

    The first monitor arrived and I immediately started experiencing issues with the display on both my laptop and the display - enlarged mouse pointer sticking on the screen, display on both devices randomly going black and when came back on lines all over the screens. Sometimes a full crash generating a core dump. Apple have taken he view that since its not their product they are not responsible..... very disappointing and unacceptable. I am on my second display (swapped the old one out), still have the same problems, 3 months speaking to apple support and still no solution. Not impressed to say the least when you spend US$4,000 on new hardware from Apple who I have always trusted and it not only doesn't work but no support and/or resolution leaves a very bitter taste in your mount!!
    SHAME ON YOU APPLE

    25 of 28 people found this useful

  • 1.0 out of 5 stars

    Don't buy it

    • Written by Paulo M from El Cerrito

    Six weeks ago, I bought the top of the line 13in-MacBook Pro, a Blackmagic eGPU, and the LG UltraFine 5K Display. Two days ago, the monitor went blank, so I contacted customer service. The call lasted over one hour, and we tried all possible combinations to fix the problem but eventually we gave up. After that I did a careful internet search and I was surprised by the large number of people having similar problems. I hope that I can fix the problem soon by going to the Apple store but I suggest that you avoid this pain.

    23 of 25 people found this useful

  • 1.0 out of 5 stars

    Failed after 14 months

    • Written by Steve M from Cutchogue

    The fan on this monitor failed after 14 months, 2 months after the manufacturers warranty expired. This is an expensive monitor to fail just 14 months after it was made.

    23 of 25 people found this useful

  • 1.0 out of 5 stars

    Useless! Macbook pro crash after connecting / disconnecting

    • Written by Barry K from Oud Gastel

    Like the screen quality. But it keeps crashing my macbook pro after connecting / disconnecting the monitor. Which makes is useless. Apple support doesn't know any solution, internet is full of users with the same complaints.

    22 of 23 people found this useful

  • 1.0 out of 5 stars

    Panel frequently powers off when connected

    • Written by Justin S from Canadensis

    The actual quality of the panel is great, however it frequently will power down/disconnect from my MBP and then reconnect several seconds later. MacOS will of course respond by moving all connected windows back to the internal display and then move them back when the monitor "reconnects". I've ensured the cable is securely fastened, and since I'm using a two arm VESA mount system, neither the laptop or monitor are moving. Often I can resolve the issue temporarily by rebooting the MBP, disconnecting power to the monitor, waiting a few, reconnecting power to the monitor, doing a factory reset of the monitor, again rebooting the MBP and praying.

    Other times disconnecting the panel will cause macOS itself to become unstable, leaving my laptop in a state in which nothing is being rendered on the internal display, touch bar, etc. and the only option is to hold the power button down and hard reboot it.

    It's a nice panel, but it's completely unusable. I'm now on my FIFTH, yes FIFTH warranty exchange of this panel with LG, and let me tell you, the process isn't seamless. If you do buy this monitor, keep the packaging, because you're going to need to ship it back to LG a few times.

    21 of 21 people found this useful

  • 1.0 out of 5 stars

    Horrible Display With Ghosting

    • Written by Jonathan M from Edmonds

    Horrible display with ghosting. Purchased after Apple/LG fixed all the issues but they don't seem to care. Spent $2,000 after import fees into my country plus $300 in shipping. Yeah... a complete ripoff. I couldn't be more disappointed with my setup. Never have I spent this kind of money on a display and I never will again. A piece of trash for this price. Wait and get something more affordable. The cables have no routing...

    22 of 23 people found this useful

  • 1.0 out of 5 stars

    Not what you would expect for almost $1k

    • Written by Chad C from Kimberly

    Took a chance on this device - the picture quality is good, however persistent issues related to the mouse pointer and "jittering" screen over a month with this product is unfortunate. Not impressed anymore.

    24 of 27 people found this useful

  • 1.0 out of 5 stars

    A shame

    • Written by Manuel Jose C from Doral

    I purchased a 2016 15" MBP and the LG 5K and in addition to the well publicized, but still unresolved shielding issue I have a problem with the laptop rebooting when I disconnect it from the monitor. I use the laptop closed when its connected to the monitor, when disconnect the laptop from the monitor and open it, it asks to be rebooted.

    If Apple recommends this product, why didn't they do basic testing that would have uncovered these issues?

    23 of 25 people found this useful

  • 1.0 out of 5 stars

    Monitor DO

    • Written by Scott H from Atlanta

    The 27" 5K LG monitor arrived DOA (for 2016 15" MacBook Pro). I chose this monitor as I assumed Apple had thoroughly tested it with the new MacBook Pro and it would function better than its competition. However, to my disappointment, I found that the Mac wouldn't recognize it. After speaking with Apple Geniuses (they first said they didn't know anything about the monitor - it's really LG's problem), I was able to get a replacement monitor ordered. When it arrived it was recognized, but it could not be selected to run at native resolution (only lower resolutions using Scale mode in System Preferences). It also has the well-documented awakening from sleep non-responsive bugs that are still present in MacOS 10.12.3. I expect more from Apple and Tim Cook. Don't buy this until Apple and LG can work through the bugs. Also, Apple needs to accurately calculate the "Average Review" score for this monitor as it is overstated.

    23 of 25 people found this useful

  • 1.0 out of 5 stars

    Terrible Experience So Far...

    • Written by Kevin N from Middle River

    This has been one of the worst experiences I've had with a device in a very long while. Have this connected to a fully loaded 15" TouchBar and get nothing but flickering, just like everyone else. I've only been able to get a max of 1 hour of usability until it either keeps flickering, goes completely blank or freezes my MacBook. These things are totally defective from the factory. Hey LG, have you ever heard of QC? And hey Apple, how about making your own display and not outsourcing to another company? I thought you were better than Microsoft?

    24 of 27 people found this useful

  • 1.0 out of 5 stars

    Great Display, but hangs my Macbook

    • Written by Anuj G from Bellevue

    Apple thinks it is supposed to work great with the MacBook Pro 15 as seen in the launch keynote, but I can't say that's true. My MacBook Pro 15 freezes almost everytime I connect the monitor. Mind it, that I am using the OTB cable, I have tried all the video memory refresh tricks, Downgraded to MacOS sierra to see if I can correct it but NO. My only way out is a force restart. It's just annoying. When it works, the display is crisp, clear. But the glare, ARRGH. Dell does a better job at making work monitors.

    20 of 20 people found this useful

  • 1.0 out of 5 stars

    Don't Buy - And Good Luck Getting Support from LG or Apple

    • Written by Jake C from Rowland Heights

    Ordered this in January to go with my 2016 MacBook Pro 15" w/ TouchBar (highest end configuration besides SSD). Figured a bunch of high end products should work together well with no issues (a reasonable assumption after spending over $4,000). I was wrong. As documented many other places, when connected together the monitor causes a sleep/wake error that results in my computer crashing and restarting. At times, I connect the monitor and it doesn't even come on or display anything. At times, I get flickering. Plus, since I ordered early I got one that had the issues with bad shielding so it didn't work because of the proximity of my router. After dealing with LG (since it was outside the 14 day Apple window), they "repaired" it and sent me back the unit (after being without one for nearly two weeks). Now that I've got it back, SAME PROBLEMS! I want a refund, but Apple Store associate and customer service phone contact refer me to LG. LG continues to give me the circular argument of "send it in for repair", which didn't work last time but may be my only option to try that again and again since they won't refund or exchange since it was bought from Apple, not LG. Bad product, that's made even worse by a partnership that makes the customer service situation even more awful for what's a $1,000+ monitor.

    22 of 24 people found this useful

  • 1.0 out of 5 stars

    This is a bad monitor

    • Written by Marc S from BOULDER

    This is the second one I've received and it's no good. I bought the first one in December and it would go black on it's own. I'd have to unplug it then replug. Ok, I was told that they recalled them, so I returned it and ordered a new one which they said would only ship once the problem was fixed. I received the new one yesterday and it has the same problem!!!!

    This is a very poor product. I strongly suggest that you find something else. I'm looking for something new now.

    Apple, if you are listening this is bad news. I'm not sure why Apple has decided not to produce their own monitor, but this isn't good.
    Stay away from this monitor.

    23 of 26 people found this useful

  • 1.0 out of 5 stars

    Frequently crashes, poor quality sound and USB support

    • Written by Steven B from Somerville

    Buying this was a huge mistake.

    It frequently crashes my MacBook Pro (even after patching). It only recognizes my Apple wired keyboard through my Apple USB-C dongle about 50% of the time when I plug it in. I constantly have to unplug and plug back in my Apple keyboard. It reeks of poor quality. The sound is terrible. It doesn't support audio-out to compensate for the horrible sound. The monitor stand is cheap and wobbly compared to a Dell or ASUS. It is insanely expensive for such a low-end and unreliable device. This device also fails if too close to a WiFi antenna. It also has no support for devices that aren't made by Apple.

    I bought this for the native thunderbolt 3 and because I thought it would be well supported and less drama as it was designed for my macbook pro. Never in my life have I had to be nervous about something as simple as plugging in a monitor. I feel screwed over by Apple and LG and they are not supporting this monitor nor offering refunds. This should have never been sold and I hope they take responsibility for their actions and offer refunds for these defective-by-design monitors.

    22 of 24 people found this useful

  • 1.0 out of 5 stars

    Only works some of the time

    • Written by Mike D from Foster City

    My Mac now constantly crashes, reboots and has strange issues connecting to the new LG 5K monitor.

    When it works, it's fantastic...problem is that is rarely the case.

    PLEASE FIX APPLE!

    MacBook Pro Late-2016 13"
    MacOS 10.12.3
    LG 5K Monitor

    23 of 26 people found this useful

  • 1.0 out of 5 stars

    Incredible Display but its Lipstick on a Pig

    • Written by Daniel M from Irvine

    The 5k Display is great! Unfortunately the monitor then descends into a hot mess. Listed below in no particular order are the many pain points I ran into.

    1) Trying to unbox this monitor was a nightmare. The styrofoam broke into a thousand little pieces and made my office look like the north pole. Apple has shown me how product packing should work and this monitor fails miserably.

    2) It took me 5-minutes to level my monitor. The display is built cheap and as a result the screen doesn't sit level. I had to manually adjust more than a dozen times to make my monitor straight.

    3) Apple's Thunderbolt to USB-C dongle doesn't not work on the new LG monitor

    4) The USB cords do not sit flush with the monitor so you can't tell if your device is plugged in or not

    5) Because the monitor is built cheap, every time I typed on my keyboard it would cause the monitor to shake and make me feel as if I was experiencing an earthquake. Full Disclosure, I have an Ikea desk; but even though its not the most stable, I NEVER had the shaking issue with Apple's thunderbolt Display.

    6) The Sound does not work. There are only two volume settings on the LG monitor. LOUD and OFF. No matter how much I adjust the sound bar, it does't effect the output of the speakers.

    7) Its ugly

    I kept the monitor for 24-hours. After that, I couldn't live with all the short comings so I returned it and went back to my Thunderbolt display.

    Apple, If you're reading this. Please get back into the display business. You've spoiled me with excellence and there's no going back.

    25 of 30 people found this useful

  • 1.0 out of 5 stars

    Absolutely HORRIBLE display!

    • Written by Jennifer M

    Can't begin to tell you all the problems I have had with this display.

    Spent COUNTLESS hours on the phone with LG...From random turn on/turn off, to cable shielding issues, this display has been the most problematic display I ever have owned! EVER!!

    Bought a Thunderbolt Display instead and love it! Works great! No issues!

    20 of 21 people found this useful

  • 1.0 out of 5 stars

    Wait for a better option

    • Written by Gary L from Muskogee

    I purchased the 5K display for the single cable connection to the new MacBook Pro, however, I have discovered the Thunderbolt connection on the display throttles my internet connection from 775 Mbps to 225 Mbps. After finally reaching LG support, I was first told the monitor could not be connected with a single cable. After 10 minutes of explanation and a conference with another support person, LG conceded that it could indeed be connected with a single cable. Next I was asked for a serial number and was told the number I gave was invalid. I was requested to send a photo of the serial number plate so it could be verified. By the way, the serial number is very very tiny. I emailed the serial number immediately as requested and was told I would be called within 24 hours after they had had a chance to review my photo. Two days later, I received an email confirmation that they received the photo. Four days later and I'm still waiting on the phone call. On another note, the display is much less stable than the Apple 27" display it replaced. I use a standup desk and the display wobbles as I type. It is set to it's lowest position on the built-in stand. On another note, when starting up the MacBook Pro, the display comes on about 30% of the time. The rest of the time, I must restart the MacBook and hope it comes on the second startup.

    If you are in the market for a single cable 5k display for your new MacBook Pro, my suggestion is to pass on this one and wait for something better.

    22 of 25 people found this useful

  • 1.0 out of 5 stars

    Received two units, both are dead on arrival

    • Written by Sam C D from Chicago

    Ordered the first display in December, arrived in January and was dead upon arrival. We returned it to Apple and they confirmed that it would not power on. Second replacement unit arrived today, and was dead upon arrival. We are returning this second unit to Apple and asking for our money back.

    Sad to say will now be going elsewhere to purchase a monitor. Apple why can I not buy a 5K display from you that works?

    20 of 21 people found this useful