• 1.0 out of 5 stars

    Reliability Problems Persist - Blank Screen, Screen Brightness (Continued)

    So many problems with the monitor. It just doesn't work reliably. It is better than it was back when I purchased; but patches fixing their numerous defects aren't being released fast enough.

    I am also annoyed that it isn't compatible with my AppleTV (the product review never said it was). Limits my ability to do presentations in my office.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    Faulty and neither Genius Bar nor LG can correct!

    Display is fine, but the hub will not start up with a disk which works fine directly in my MacBook Pro. The Genius Bar could not get it to work – neither would another LG 5K Display tested – and LG technical support simply want to blame the disk, ignoring that it works with the MacBook and also on unplugging and replugging.
    I had to exercise my Sale of Goods rights to return it, as it does not do what is stated.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    This monitor STILL has problems (after "fix" from LG)

    Just picked up the revised LG Ultrafine 5K display , and this one still has a LOT of issues. I made sure it was the "fixed" version, which it is, but certainly not fixed.

    As many of you know, this monitor was recalled due to cabling problems. Anyway, I can certainly attest to this monitor still having problems and bugs. Randomly, the monitor will auto-shut off on its own, black screens, and kernel panics are all very common with this monitor. I upgraded from an Apple Thunderbolt Display, and ended up just going back to it, because it was Apple and tried and true.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    "Fixed" version still riddled with problems

    Despite having a "fixed" model (SN beginning with 703) each time I use the display with my 15" TB MBP I have to unplug the display and plug it back in to get it to work, but then the USB-C ports on the back don't work, so I have to unplug it again. It often takes 5-10 minutes of fidgeting with it just to get it to start working. After that I can use it for an extended period but it'll sometimes flicker off for a few seconds and come back on, or just flicker off and not come back, leading me to repeat the 5-10 minute "plugging in" procedure. I bought this for the promise of a single cable solution. This is far from it.

    10 of 13 people found this useful

  • 2.0 out of 5 stars

    Brightness constantly drops to zero on wake

    Although the monitor looks great and has good color, it's brightness drops to zero whenever I wake my MacBook Pro (2013). The backlight is completely off, although the faint image of the desktop is still there. This means that now my wake up sequence involves opening the Displays system prefs panel, squinting as I move the mouse around the darkened screen trying to locate the brightness slider, then sliding it all the way back up again. It's tedious. It shouldn't happen, and it negatively impacts my productivity. Hopefully this is something Apple can fix from it's end fairly quickly.

    8 of 10 people found this useful

  • 5.0 out of 5 stars

    Beautiful display. Works perfectly. No issues whatsoever!

    Bought this monitor despite the bad reviews since the RF issues have been fixed and the bulk of the bad reviews spawned from that. I've been using it for about a week now with zero issues. I have it connected to my 2016 MacBook Pro 13" with a touchbar via the thunderbolt cable that came with the monitor. No wake up issues, works great as a hub ( I don't care about the slower speeds ), fantastic image quality and the brightness is simply amazing. 500 nits just like my retina MBP display so the transition is seamless. I am glad that I pulled the trigger and didn't let the bad reviews dissuade me. I will say that the people that applaud the speakers have not heard decent speakers. Sure, they are better than my MacBook Pro speakers, but I wouldn't call these speakers good (loud doesn't equal good...) I am using Audio Engine A2+ hooked up to the back of the monitor and they sound amazing.

    7 of 15 people found this useful

  • 1.0 out of 5 stars

    Defective Display, buyer beware

    I bought this display just a month ago and goodness, it has problems. The problems start by everything I plug in USB, does not recognize, to random screen blankness. Sometimes, at random, the screen will just go black. I called LG and they have no solution. This is not an Apple branded display, yet sold by Apple, so I trusted that it would be good. It clearly, clearly, has issues.

    13 of 16 people found this useful

  • 1.0 out of 5 stars

    Beautiful but defective monitor.

    The display is very beautiful and easy on my eyes. The idea of having a USB-3C bus where I leave my backup drives and other devices plugged in and just have to plug in my laptop is a great idea. The problem with this picture is that my unit is defective. It hangs my Mac sometimes when I plug it in or when Night Shift kicks in. It sometimes comes up with a super dim display with no way to increase the brightness in a well lit room. The USB bus fails and requires me to disconnect my devices and reconnect them to get the ports functional again.

    So the question is "Is this a defective unit or a defective product?" The jury is still out, but LG says that my unit functions as expected after I confirmed the problem in the Apple Store with a floor model and after I shipped it back to LG three times for repairs. I hope your mileage is better than mine. Oh and by the way, my monitor got the extra shielding the first time they repaired it, so the original WiFi bug that was affecting everyone was not my problem.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    AWFUL DISPLAY POOR QUALITY :(

    I bought this despite the bad reviews and am sorry I bought it. My biggest problem is the USB-C ports in the rear of the display. They only work 50% of the time, sometimes I plug my USB-C gear in and it doesn't recognize. I called LG Support, which was a waste of time. They told me that they are working on a firmware to fix it, and should be ready sometime in 6 months. I didn't pay $1299 to have something ready in six months. This display definitely wasn't ready to be debuted and if Steve Jobs was still around he would be very disappointed.

    1 Star.

    11 of 13 people found this useful

  • 4.0 out of 5 stars

    OK

    Despite little issues, satisfied overall. Easy to use with no serious issues for me on the single cable USB hub/monitor/charging connection to MBP15 2016.

    Little disappointments:
    -a block of four pixels were stuck on out of the box.
    -Intermittently the monitor does not come on if the cable is plugged into the Macbook with the thunderbolt symbol facing down.
    ( I just take it out and plug in the other way up.)
    -backlighting not as uniform as I would like
    -as an older person, I would really like a physically larger 5K screen (30 inch) so that I could work more comfortably will small font sizes
    -it's disappointing that the screen won't charge USB devices when the macBook is not connected
    -there are still some issues with volume control of the screen speakers

    little pleasures:
    -I haven't seen a better screen
    -one cable for everything is even handier than the previous thunderbolt plus magsafe.
    -The height adjustment allows the macbook to be open directly under the screen, so I can use both screens
    and the macbook keyboard, trackpad, touchbar directly in front of me without swivelling.

    5 of 7 people found this useful

  • 2.0 out of 5 stars

    Screen is great, everything else is bad

    Screen is gorgeous, but integration with macOS is terrible.

    - Volume controls are extremely sensitive
    - USB-C hub just does not work: 80% of the time accessories will not re-appear after you connect your MBP

    Stand is unreasonably large.

    12 of 15 people found this useful

  • 1.0 out of 5 stars

    Poor performance, poor customer service

    First I will say that the LG display is bright and sharp and makes pictures look beautiful.

    However it is very disappointing as a display for a MacBook Pro. To begin, it takes a long time, often a minute to "wake up" when connected to the USB-C port on the laptop--maybe that's the laptop's fault.

    Periodically during operation the LG display will go black. (My office space, like many, contains multiple wireless routers, but none within 8 feet which would exacerbate a known defect with shielding in the LG display.) After 5-15 seconds the display will usually resume, or not. Occasionally the it will remain nonresponsive and it is necessary to disconnect the USB-C cable, wake the laptop and then reconnect the USB-C cable. On at least three occasions after the LG display went black, my laptop crashed and rebooted.

    Beyond this, the customer service from LG is very disappointing and not at all what might be expected from Apple. Trying to get the problem corrected has involved many visits to the LG website, web chats, emails that don't get replies, and talks with LG representatives, who freely admit that LG has not fixed the problem. Apple should find a better partner. The current remedy is to ship the display to an LG service center where a technician will add shielding and return it 7-10 days later.

    I cannot recommend this display and would advising waiting until problems are corrected.

    17 of 19 people found this useful

  • 5.0 out of 5 stars

    TOP OF THE LINE! THERE IS NO COMPETITION!

    I HAVE THIS PAIRED TO MY 15" MBPTB. I PURCHASED IT ON THE LAST DAY OF THE SALE!!!! I HAVE NO ISSUES WITH THIS MONITOR. FLAWLESS CONNECTION. FACETIME IS AWESOME!!!! MOVIES LOOK MARVELOUS!!! MUSIC SOUNDS INCREDIBLE!!!! VESA ARM MOUNT IS CRUCIAL! I HAVE NOT ONE COMPLAINT. WHOEVER HAS ANYTHING BAD TO SAY ABOUT THIS MONITOR EITHER CAN NOT AFFORD IT OR JUST A HATER HATER HATER.

    P.S. I EVEN CALLED LG THE DAY I RECEIVED THE MONITOR TO FILE A CLAIM STATING THAT THE THUNDERBOLT CABLE WAS NOT IN THE BOX AND THE NEXT DAY I HAD MY "EXTRA" CABLE DELIVERED BY UPS AT MY DOORSTEP. HHAHAHHAHAHAHHAHH . THANK YOU AGAIN LG!!!!!

    3 of 24 people found this useful

  • 2.0 out of 5 stars

    Works well....Sometimes

    Occasional it locks up, mouse pointer gets stuck on screen and have to unplug and restart my computer. Overall not great. Hopefully with software upgrades it will get better.

    10 of 13 people found this useful

  • 5.0 out of 5 stars

    Swapped LG 4K for LG 5K for my new touch bar 15" MBP

    Having just upgraded from a 2010 15" MBP with a Apple Cinema Display to the latest touch bar 15" MBP I chose the LG 4K display.
    I let the reviews sway me towards the LG 4K from the LG 5K.
    My wife (we both use the same computer) was not happy with the 4K as it was slightly smaller than our old Apple cinema display.
    So I was happy with Apple's 14 day return/replace option. They happily changed over the LG 4K for the larger LG 5K Display. Straight out of the box the new LG 5K Display plugged straight into the new MBP and worked perfectly. The new display is absolutely fantastic and a joy to use with the extra real estate, clarity, default colour and when used with a new Apple Magic Mouse 2... Wow!!
    This is my 10th Apple Mac, started with a SE Mac and a 19" Radius Monitor in the 80s and this new technology is fantastic.
    I think LG must have solved all the original faults with these displays so don't let negative reviews put you off.
    As for complaining about the Energy stickers on the front of the new display leaving smudge marks... Hello, the stickers only have 'sticky' on one half, just lift with finger nail, pull and no smudge. I have been retired for years and have no allegiance to any company.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    Great but (sometimes) Glitchy

    Moving from a 2560×1600 display to the 5120×2880 UltraFine 5K is amazing! Although I prefer the 16:10 aspect ratio, it is wonderful to have the retina resolution on a primary display!

    The colors are pretty good (not quite Eizo-level, but better than most). The glossy-finish is a bit annoying, but it's not the most reflective. It's not quite a true 10-bit display (Frame Rate Control is used to create the illusion of 10bit colors with the display's native 8-bit hardware).

    I love how dim you can set the brightness! When working in a dark environment, it's great to be able to drop the brightness all the way down to ~10cd/m^2 (or less)!

    macOS 10.12.4 thankfully fixes the lag when adjusting the display brightness from the keyboard (and, sensibly, removes the need to hold the Control key when hitting the brightness keys on an external keyboard). 10.12.4 also seems to have resolved some performance issues such as the system crashing when Display Mirroring was enabled with the 5K and external displays of other resolutions.

    The webcam is sub-par and angled in the wrong direction – I would rather they have left it off as I use a better-quality external one. (I keep the display at the minimum height and at 90º. However, in that configuration, the top half of my head is above the camera's field of view.) (720p is an acceptable resolution for a webcam, but the aperture is pretty narrow and those 720p images are subpar compared to 720p images from most external webcams which have larger aperture lenses and larger sensors.)

    At the end of the day, working on a 5K retina-class display is a amazing! This is an early adopter's display to be sure, but my list of gripes has been steadily decreasing with each update to macOS 10.12.

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Working beautifully with MacBook Pro Retina 15" mid-2014 - at full 5K

    Received this monitor today. I have a mid-2014 MacBook Pro Retina 15" with the NVIDIA GT 750M with 2 GB of graphics memory. I have connected the monitor to my MacBook using an Apple Thunderbolt 2 cable and an Apple Thunderbolt 2 to Thunderbolt 3 (USB-C) adapter. Everything is working great; monitor, USB-C ports on monitor, speakers, microphone and camera. What is more, although Apple state that my machine should only run the monitor at 4K it in fact runs it at full 5K resolution at 60 Hz! The monitor is 1m from my AirPort Extreme router and so far no glitches or other problems so it seems they have addressed those issues too. My one gripe is that the granularity of volume adjustment is not so great. Once you get to just 2 bars of volume it is plenty loud and going any higher starts to bring a little distortion. It would be better if there was more granularity to the volume control.

    Overall at the moment I am very happy with this monitor.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Greate picture quality BUT... does not WORK AT ALL!

    Here's just a short list of my issues with this monitor I am going to return asap:

    - (probability: 60%) When connecting the USB-C cable to MBP, the screen turns on but there is no power, MBP battery does not start to charge. Workaround: disconnecting and reconnecting the cable several times.
    - (probability: 50%) Additionally on the monitor connected peripherals (keyboard and mouse) will not get detected once the USB-C cable is plugged into MBP. The monitor will correctly turn on but peripherals won't work. Workaround: reconnect peripheral cables
    - (probability: every now and then) Screen flickering. The screen shortly flickers 1-2 times, then runs fine again. This happens ~ every 10 minutes.
    - (probability: 10%) When connecting the USB-C cable, the monitor turns on but just with a brightness of ~ 30%, way too dark. It did not recover after reconnecting the cable multiple times. Workaround: Adjust brightness in System Settings -> Monitors

    All-in-all: A completely unstable product! Did LG ever test this thing? Their QA-team must have been on vacation while this product got launched.

    11 of 16 people found this useful

  • 5.0 out of 5 stars

    Best Display I've Ever Had!

    I bought the LG Ultrafine 5K display at the end of March and have had no problems with it. The screen image is outstanding. My S/N starts with 0701 (Jan 2017) with a circle on the box (indicates shielding has been retrofitted by LG). I have a 2016 MBP 15” TB, Mac OS 10.12.4, with a single HooToo HT-UH010 powered USB3 Hub plugged into the display using an Apple USB-C to USB Adapter. I had the hub before getting the display as I have 7 devices attached – I couldn’t hook them all up to the display without the hub anyway. The only cable to my laptop is the single TB3 cord that came with the display. Nice to have one cord plugin and not have to fuss with adjustments of any sort. Never had a problem with wake from sleep or not recognize USB3 devices – everything working on my system. If you’ve used other USB3 hubs you may have encountered a few that need to be unplugged and re-plugged to be recognized after sleep – I think this may be a USB3 issue not a display issue. I’ve never had a crash in the 2 weeks I’ve had the display. The speakers are fine for monitor speakers, but don’t match free standing computer speakers for sound (as I expected). They are good enough that I haven’t found the need to add a set and give up the desk space they require. I you want to listen to music, I’d Airplay them through another system (as I do). The volume does jump a bit from lowest to next level, but that hasn’t bothered me as there are usually volume controls on whatever app I’m using. The camera gives good images and it is nice to not have to open my laptop from clamshell when I use FaceTime. You must designate to use the display for both sound AND video in FaceTime – the default is to use the built-in camera and speakers in FT and it doesn’t change automatically when you plug in the display. Dimming works just fine from the keyboard in OS 10.12.4 on my system. The build quality of the display is fine by me. No quarrels at all. I’m not looking to make a statement about my taste with my display. To tell you the truth, I don’t even see the thing – it blends into the background and is super easy to adjust position. If you want to use this as a 5K display, then you need to have a mac device with TB3 ports (MBP 2016 only at present). If you use a TB2 -> TB3 adapter, it will run in 4K instead of 5K which will not be native resolution and therefore not as sharp. You could wait until Apple makes a new stand-alone monitor in 2018 or 2019, but I needed this for work now. I have no image retention/ghosting/burn-in effect on my monitor – I’ve set my monitor to sleep at 15 min of inactivity. I’ve had no laptop temperature/fan speeds issues or noticed any unusual amount of heat from a display of this size. I have had no occasion to force restart any of my devices, laptop or the monitor. If you have a system configured like mine, I suspect you’ll be very happy with the LG Ultrafine 5k. Never had or seen a better display. Not giving mine back.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Love this monitor!

    I love this monitor, and it works as advertised right out of the box! Color balanced it for wide gamut, and it's even better. It's amazing having a "Retina" display at this size. I'm a developer and my wife is a photographer, and while we've only had this monitor a short time, it's worked perfectly. Read a lot of negative reviews and was concerned, but my experience has been very positive, and would definitely recommend. Purchased before the price increase, so even better. I've not had issues using with my 13" MBP with TouchBar except a few lags with large images or rapid scrolling. Haven't had much time using with our 15" MBP/TouchBar, but expect to be more than adequate. The aesthetics don't bother me, understanding it's a third party monitor, and doesn't detract from the experience of using the monitor. Yes, the sound could be better, but is fine for iTunes or Spotify, and certainly for FaceTime; a little mushy overall, the highs are not clear, and a little bass heavy, but not nearly as bad as many reviews indicated. The larger 27" screen, 5K resolution, and built-in camera and speakers were the deal makers in choosing this monitor over the smaller 21.5" 4K monitor for me.

    4 of 6 people found this useful