• 1.0 out of 5 stars

    Faulty and neither Genius Bar nor LG can correct!

    • Written by P J G B from CAMBRIDGE

    Display is fine, but the hub will not start up with a disk which works fine directly in my MacBook Pro. The Genius Bar could not get it to work – neither would another LG 5K Display tested – and LG technical support simply want to blame the disk, ignoring that it works with the MacBook and also on unplugging and replugging.
    I had to exercise my Sale of Goods rights to return it, as it does not do what is stated.

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Crashes computer, constantly flickering, takes forever to wake up

    • Written by James G from RESTON

    I really wanted to love these monitors - the screens themselves are beautiful. I got four of these things for our company and have tried all of them, used new cables, gotten them all "fixed" through LG to get the new shielding and they all continue to exhibit the same behavior. When one or two are connected, my computer restarts about 5-6 times a day due to a "sleep wake failure," the screens often start of flickering like crazy and it dissipates over time - no way to easily fix it. They are a horrible user experience and I cannot tell you how frustrating and tiresome it is to use these monitors with my 2016 MBP. I am waiting for another company to get a Thunderbolt 3 display on the market and then these things are going. Seriously, I've never seen a product so bad from LG, especially with Apple's help. Huge disappointment.

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    NOT color calibrated out of the box... SAD.

    • Written by Jay B from CULPEPER

    This monitor is not up to standards. You might as well included a color calibration tool with this display because you will need it. I instantly noticed my GRAYS has a tint to them, especially very light grays/near white. Tweaking the white balance with apple's built in software calibration helped a little but still not enough.

    My iMac5K is perfect out of the box. I'm not going to spend more money to buy a new color calibration tool. Apple Cinema displays were perfect also right out of the box. So this is disappointing.

    Going back to my iMac for desktop usage and an older Macbook Pro if need be when traveling.

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Really fails as an apple product

    • Written by Rick F from Orlando

    When I decided to upgrade my MacBook Air to the latest MacBook pro I also replaced my Thunderbolt with the Mac recommended LG 27MD5KA. This new monitor fails in almost every respect. While the resolution does "appear" slightly better there are virtually no controls for adjustment even with the LG Screen manager loaded. All connections are usb-C so you have to use adapters for everything creating a really messy environment for network, keyboard, etc. Even worse is most of the time it will not recognize the MAC when plugged in. You have to plug the monitor in before you boot the MAC and even then many times you must do a restart in order for the monitor to access the plugged in keyboard and network. I want my Thunderbolt back!!

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    Does not work with newest (2018) MacBook Pro

    • Written by Maxfielfd B from San Francisco

    As others have said, this does not work well with Apple's newest hardware.

    This monitor interrupts the bluetooth connection from the 2018 MacBook Pro - meaning you can't use a Magic Keyboard and (especially) Magic Mouse reliably with this monitor and the 2018 MBP. Constant lost connections.

    Additionally, this monitor causes the MBP to revert to a completely black screen after unplugging - meaning you have to manually restart your laptop each time you disconnect from the monitor.

    Overall - Looks great, just doesn't work well.

    18 of 20 people found this useful

  • 1.0 out of 5 stars

    BUYER BEWARE!! ONLY WORKS ON OCCASION!!

    • Written by Alex A from Philadelphia

    I have never taken the time to review a product on the Apple site before, but am so disgusted by what's transpired, I felt compelled to share my experience with others.... Beyond disappointed with my purchase. This hunk of overpriced junk does not work as described. First, you have to purchase a different cable.... the one that comes in the box does not work properly, and is incapable of transmitting data at the required speeds (20 vs 40gb/s)... this was something that was recommended to me by an Apple Genius when I complained that the screen wasn't working as promised (she also said that it seems to sometimes work better if you use the ports on the right side of the computer, but that doesn't seem to make a difference for me). Second, it works sporadically... at best. Sometimes, you plug in your computer and it works just fine (maybe 2 out of 5 times). 1 out of 5 times, it doesn't work on the first go, and its a game of plugging and unplugging until the monitor decides in wants to work. Probably 2 out of 5 times, there is nothing at all. No image, no connection, no nothing. Restarting the computer *occasionally* makes a difference, but usually not. So 2 out of 5 days/week (I take my laptop to and from work every day) I am wholly unable to use this monitor.... completely unacceptable for a $1300 screen.

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    Junk

    • Written by Lauren V from Southern Shores

    Bought July 30th, and didn't use it for the first two weeks. Now that I have been using it for the last two weeks, it has blanked out on me 5 times. It's getting more and more frequent. There is no power button on this so you can't power it on and off, the only choice is to pull out the plug and hope that causes it to flicker back on. I thought it was only when the computer went to sleep, but now it just happens while working. Apple top tech suggest shutting down the computer to get it to work every night, LG tech suggests change the power outlet it was plugged into. Forget it. Don't buy this monitor. This or the B version. Junk. LG tech support is a joke. Run away Run away. Mine is going back today.

    20 of 24 people found this useful

  • 1.0 out of 5 stars

    Avoid this display! It's defective

    • Written by Glan T from Bellevue

    This display is defective and has not been fixed by LG or Apple. It's prone to flickering (left and right parts of the screen on and off) making it unusable. It's not the cable as I switched this out with others.

    Just avoid it and settle with a Dell 4K or like It's not worth the hassle.

    19 of 22 people found this useful

  • 1.0 out of 5 stars

    Fails to update a necessary firmware update

    • Written by Harold L from Ermelo

    The screen is ok-ish, don't like the ghosting on the screen.

    But the biggest issue is the firmware of the screen, there is a new version. You have to use the LG Screen manager software and that checks an URL for the latest firmware. That this URL returns a "NotAllowedPage" error, shows basically all the love Apple and LG don't have for this screen.

    Apple, please tell someone at LG to fix this! Been calling LG for the issue and they just don't understand.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Problematic Monitor

    • Written by Mark C

    Having all kinds of display issues with this LG 5K monitor. For some reason, I keep getting dropouts in my video and the monitor shuts down especially when its hot/humid outside. I called LG and they told me to d/l new firmware which I did, which unfortunately did not help, monitor has serious problems.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Poor performance, poor customer service

    • Written by David W from Wexford

    First I will say that the LG display is bright and sharp and makes pictures look beautiful.

    However it is very disappointing as a display for a MacBook Pro. To begin, it takes a long time, often a minute to "wake up" when connected to the USB-C port on the laptop--maybe that's the laptop's fault.

    Periodically during operation the LG display will go black. (My office space, like many, contains multiple wireless routers, but none within 8 feet which would exacerbate a known defect with shielding in the LG display.) After 5-15 seconds the display will usually resume, or not. Occasionally the it will remain nonresponsive and it is necessary to disconnect the USB-C cable, wake the laptop and then reconnect the USB-C cable. On at least three occasions after the LG display went black, my laptop crashed and rebooted.

    Beyond this, the customer service from LG is very disappointing and not at all what might be expected from Apple. Trying to get the problem corrected has involved many visits to the LG website, web chats, emails that don't get replies, and talks with LG representatives, who freely admit that LG has not fixed the problem. Apple should find a better partner. The current remedy is to ship the display to an LG service center where a technician will add shielding and return it 7-10 days later.

    I cannot recommend this display and would advising waiting until problems are corrected.

    18 of 20 people found this useful

  • 1.0 out of 5 stars

    Nothing but problems...

    • Written by Jordan A from Parker

    Just after one month, this display is completely unresponsive... Really!

    Moreover, when it did work, the display would never want to reconnect after being unplugged from my Mac. I had to restart the computer and reset NVRAM just to get to work again. I spoke to Apple Support three times and they confirmed that there was absolutely nothing wrong with my computer.

    Now I have to sit here for 7-10 business days for LG to send me a box to ship it back to them... Ridiculous.

    I can't believe I paid $1,000 for this pile of garbage.

    Get it together LG!

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    Junk

    • Written by Sean B from Long Beach

    The worst product Apple has ever sold me.

    Apple, please make a display the $4000.00 computer I purchased from you. I am willing to pay a premium for a display that matches and works with my system.

    20 of 24 people found this useful

  • 1.0 out of 5 stars

    Does not work with 13" MBP w/ TouchBar

    • Written by Oscar B from Fort Worth

    Does not work well with my brand new, completely maxed out 13" MacBook Pro with Touch Bar. Slows the computer down slower than my 2011 MacBook Air. Seriously. Infuriating because the specs for the 13" say it should work with it.
    In other news, it's not as ugly as or bulky as it looks in the pictures online. It's no Apple product, but it's a descent looking monitor. The picture quality is fantastic - just like the 5K iMac - it's just SUPER choppy and can't keep up on my MacBook Pro. The speakers in it were downright awful. For $1000, I'd expect a LOT better. I'd go for the 4K one but it doesn't have a camera in it.

    19 of 22 people found this useful

  • 1.0 out of 5 stars

    Do NOT buy! Run for the hills!

    • Written by Tony M

    WOW! I cannot believe Apple is even selling this on their website! The LG 27 5K display has been recalled and it has all kinds of problems. I had so many problems with this display i cannot begin to tell you.

    Poor compatibility with Macbook Pro
    Cable shielding issue
    Turns on and off by itself
    Kernal freak out
    Randomly turns itself on

    Display is very tempermental ,somedays it works somedays it does not, depends on what mood it is in. For the price, I would expect so much better.

    Sadly disappointed.

    18 of 20 people found this useful

  • 1.0 out of 5 stars

    Beautiful to look at, terrible to work with

    • Written by Clint L from Sandy

    The display is absolutely beautiful, but the stability of the USB-C hub is horrid. Every few hours all the peripherals plugged into the monitor's USB-C ports would just go dead. The only way to restore them was to disconnect the USB-C cable from my MacBook and plug it back in. At first I thought might be an issue with my specific monitor, so I requested a replacement.

    After I setup the replacement it took less than 15 minutes to see the issue occur on the new monitor. It's obvious there is a fundamental flaw that causes the USB-C hub to lose connectivity. After doing some additional research I found an article on 9to5mac that explained that LG knows about the issue and plans on fixing future versions of the monitor to have better shielding. I've returned mine for a refund and will wait for LG to start putting out the new version.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Nice resolution, poor execution

    • Written by Stephen H from Austin

    When the display works it is visually stunning, but most of the time I am left underwhelmed by its performance. The monitor crashes my 2016 15" Macbook Pro every time I plug it in. I have the upgraded version of every option on the MBP so it should work flawlessly, but unfortunately it doesn't. Whether that is an Apple or LG issue is unknown. All I know is if this is the junk they are peddling our direction instead of an Apple branded display, they ought to take some responsibility for the QC. Here's to hoping for a firmware update of some sort to make this a more reliable setup. I have been delaying getting rid of my iMac until this system is more stable. Who wants to mess with wake/sleep and crashing issues every time you open up at $6000 5k setup? For the premium price I had higher hopes.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Causes MBP to Crash, crash crash

    • Written by Peter S from West Vancouver

    Monitor looks good, and I don't have my router near it so I'm not getting that problem.
    BUT - it causes my MBP to crash when coming out of sleep all the time. I get 3 crashes per day if the computer sleeps while connected to the monitor.
    Called apple about 10 times and they want me to reinstall Sierra. Except we have FOUR computers and two monitors and it happens with all of them.

    Pass on this one - buy something else.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Not properly tested

    • Written by Mike B from Glenbrook

    Keeps disconnecting then reconnecting every 30 seconds, with 2016 MBP 13". Unusable. Have returned.

    22 of 28 people found this useful

  • 1.0 out of 5 stars

    0 stars

    • Written by Sergey K from Woodinville

    Tried to use it with the new high-end MacBook Pro 15.
    Never got it to work: macbook would sometimes freeze while plugging in, display flickered and went black first few times I tried to plug in MacBook, then even flickering stopped, just stayed completely blank on any operation.

    Return defective unit to the Apple Store and was going to order the new one (they were out of stock for replacement), but after reading reviews decided to pass.

    Apple, shame on you, this is not the experience I payed all this money for MacBook for.

    16 of 16 people found this useful