• 1.0 out of 5 stars

    Extremely disappointing :-(

    I purchased an LG UltraFine 5K display on the recommendation of an Apple support person (via Chat) when it was first released. The only reason why I needed a new external monitor was due to me purchasing the new MacBook Pro 13" touch - the connectors on my Apple Cinema screen were not compatible with the new MacBook Pro.

    The first monitor arrived and I immediately started experiencing issues with the display on both my laptop and the display - enlarged mouse pointer sticking on the screen, display on both devices randomly going black and when came back on lines all over the screens. Sometimes a full crash generating a core dump. Apple have taken he view that since its not their product they are not responsible..... very disappointing and unacceptable. I am on my second display (swapped the old one out), still have the same problems, 3 months speaking to apple support and still no solution. Not impressed to say the least when you spend US$4,000 on new hardware from Apple who I have always trusted and it not only doesn't work but no support and/or resolution leaves a very bitter taste in your mount!!
    SHAME ON YOU APPLE

    25 of 28 people found this useful

  • 1.0 out of 5 stars

    This is a bad monitor

    This is the second one I've received and it's no good. I bought the first one in December and it would go black on it's own. I'd have to unplug it then replug. Ok, I was told that they recalled them, so I returned it and ordered a new one which they said would only ship once the problem was fixed. I received the new one yesterday and it has the same problem!!!!

    This is a very poor product. I strongly suggest that you find something else. I'm looking for something new now.

    Apple, if you are listening this is bad news. I'm not sure why Apple has decided not to produce their own monitor, but this isn't good.
    Stay away from this monitor.

    23 of 26 people found this useful

  • 5.0 out of 5 stars

    Brilliant Monitor

    I have read a lot about this monitor and was concerned about the problems that others have experienced. However, with comfort from Apple's return policy, and some good information within these reviews I took the plunge.

    I have connected the monitor to my MBP late 2016 15 inch (USB-C model). In short - perfect. No problems whatsoever. I plugged it in, connected with a Belkin USB-C cable (I read about this on this forum as it is meant to provide good shielding), and then closed the lid on my Mac. No problems. Perfect screen resolution and stability. No problems with he sound or brightness. No problems with connecting to the rear USB-C ports and connecting to the LAN, mouse, keyboard, scanner and ancillary devices. And all with just ONE USB-C connection to my MBP. My wireless is also a-okay.

    As I have said - brilliant!

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    All I can say is WOW!

    Worked right out of the box with a late 2016 15" MacBook pro, no issues, just hooked up power and thunderbolt 3 cable. The 5k is amazing! I will update if I have any issues since I just received today.

    6 of 13 people found this useful

  • 1.0 out of 5 stars

    Absolutely HORRIBLE display!

    Can't begin to tell you all the problems I have had with this display.

    Spent COUNTLESS hours on the phone with LG...From random turn on/turn off, to cable shielding issues, this display has been the most problematic display I ever have owned! EVER!!

    Bought a Thunderbolt Display instead and love it! Works great! No issues!

    19 of 20 people found this useful

  • 1.0 out of 5 stars

    Wait for a better option

    I purchased the 5K display for the single cable connection to the new MacBook Pro, however, I have discovered the Thunderbolt connection on the display throttles my internet connection from 775 Mbps to 225 Mbps. After finally reaching LG support, I was first told the monitor could not be connected with a single cable. After 10 minutes of explanation and a conference with another support person, LG conceded that it could indeed be connected with a single cable. Next I was asked for a serial number and was told the number I gave was invalid. I was requested to send a photo of the serial number plate so it could be verified. By the way, the serial number is very very tiny. I emailed the serial number immediately as requested and was told I would be called within 24 hours after they had had a chance to review my photo. Two days later, I received an email confirmation that they received the photo. Four days later and I'm still waiting on the phone call. On another note, the display is much less stable than the Apple 27" display it replaced. I use a standup desk and the display wobbles as I type. It is set to it's lowest position on the built-in stand. On another note, when starting up the MacBook Pro, the display comes on about 30% of the time. The rest of the time, I must restart the MacBook and hope it comes on the second startup.

    If you are in the market for a single cable 5k display for your new MacBook Pro, my suggestion is to pass on this one and wait for something better.

    22 of 25 people found this useful

  • 5.0 out of 5 stars

    New Monitor Works Great

    Happy to report the new LG Ultrafine 5k works great. Previously had the non-shielded version, which did result in crashes of the monitor and MacBook Pro 2016. MacBook Pro would crash almost any time I plugged in the monitor while it was sleeping.

    With the new monitor, I haven't seen any of that behavior. In fact, the MacBook Pro hasn't crashed once with the new monitor. Am able to plug/unplug the monitor at any time and the MacBook Pro remains stable.

    Glad to see that this superb monitor now finally meets my expectations of quality.

    Also, the microphone, camera, and speakers are fantastic.

    8 of 14 people found this useful

  • 1.0 out of 5 stars

    Do NOT buy! Run for the hills!

    WOW! I cannot believe Apple is even selling this on their website! The LG 27 5K display has been recalled and it has all kinds of problems. I had so many problems with this display i cannot begin to tell you.

    Poor compatibility with Macbook Pro
    Cable shielding issue
    Turns on and off by itself
    Kernal freak out
    Randomly turns itself on

    Display is very tempermental ,somedays it works somedays it does not, depends on what mood it is in. For the price, I would expect so much better.

    Sadly disappointed.

    18 of 20 people found this useful

  • 1.0 out of 5 stars

    absolutely terrible display do not recommend!

    Apple makes fantastic equipment, but this one is made by LG and it shows. It has some serious problems, especially since LG recalled it immediately after it was released. The cable shielding problem, and more...It has random reboots and problems with my 2017 Macbook Pro and I tried my old Thunderbolt Display and all is well. I returned it and decided to keep my old Thunderbolt because it was so much better. Picture quality was actually worse on the LG than my Thunderbolt.

    16 of 20 people found this useful

  • 5.0 out of 5 stars

    A Great Monitor with a Couple Quirks

    I have experienced some minor issues similar to the ones mentioned in other reviews (the monitor is too loud at just 2 sound bars, the computer doesn't always wake reliably in clamshell mode, etc.). But this is still a great monitor. The picture quality is stunning and having only a single USB-C plug to my 15" MacBook Pro is really convenient. I like it and recommend it.

    3 of 8 people found this useful

  • 1.0 out of 5 stars

    This monitor is NOT ready to be sold! DO NOT BUY!

    Simply put, this product should not have been shipped. There are too many bugs and problems that need to be resolved. My display has been in for repair twice for the wifi/shielding problem. Now that I finally have the unit back, the video camera doesn't work. If you like dealing with "fun" things like boxing, unboxing, and taking heavy items to shipping facilities, by all means get this display. If you want something that just works, avoid at all costs!

    20 of 22 people found this useful

  • 1.0 out of 5 stars

    Not a good display!

    This was a horrible display. I had problems with the shielding cable and LG support was not satisfactory. Ended up returning and buy an Apple Thunderbolt Display instead.

    12 of 14 people found this useful

  • 2.0 out of 5 stars

    Looks Great, But Very Frustrating

    I have this paired to a 15" 2016 Macbook Pro w/ Touchbar

    THE GOOD:
    - The display is stunning and incredibly crisp. I was using an LG 34UM88 UltraWide display before, which was nice, but the text was not crystal clear. My eyes don't hurt from viewing text on this.
    - My ultrawide was a bit too wide, causing neck strain to look from edge to edge. This display has the perfect width.
    - I love the range of brightness this display has.

    THE BAD:
    - I have to lift the MacBook Pro lid to turn the computer on, then login, and then unplug the thunderbolt cable and plug it back in before the monitor will turn on. Every. Single. Time. This is infuriating!! I should be able to just leave the computer plugged in!
    - This display is buggy. I have a USB hub plugged into it for my mouse and keyboard and one time it would cut in and out so my mouse would shut on and off. Not sure if one of the three ports on the back was bad because it hasn't done it since.
    - Light bleed is bad! I have these two hot spots on the right side of the display that are incredibly obvious and ruin the experience anytime a video, game, or photoshop goes black. Which is often. The upper left corner also has noticeable light bleed, but tolerable. I'm not sure if I should exchange this or not. I don't know what the acceptable light bleed limits are.
    - There is no quick access brightness slider in the top bar of OSX. I don't use the MacBook Pro keyboard and so I don't have access to the touchbar. I have to go into System Preferences anytime I want to adjust brightness. It's annoying.

    IMPROVEMENT SUGGESTIONS:
    - It would be amazing if there was a physical button on the display that would turn on the MacBook Pro. I had planned to tuck my Macbook away to save desk space and us it like a desktop, but now I can't.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Crashes computer, constantly flickering, takes forever to wake up

    I really wanted to love these monitors - the screens themselves are beautiful. I got four of these things for our company and have tried all of them, used new cables, gotten them all "fixed" through LG to get the new shielding and they all continue to exhibit the same behavior. When one or two are connected, my computer restarts about 5-6 times a day due to a "sleep wake failure," the screens often start of flickering like crazy and it dissipates over time - no way to easily fix it. They are a horrible user experience and I cannot tell you how frustrating and tiresome it is to use these monitors with my 2016 MBP. I am waiting for another company to get a Thunderbolt 3 display on the market and then these things are going. Seriously, I've never seen a product so bad from LG, especially with Apple's help. Huge disappointment.

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Speakers are unusable on this monitor

    There is a known software bug with this monitor that makes the speakers absolutely useless.

    Given the price tag of this monitor (and that it's officially endorsed by Apple) you would hope that this would have been fixed by now.

    18 of 19 people found this useful

  • 4.0 out of 5 stars

    Perfectly fine, but definitely not perfect

    Look, the display is gorgeous. As in the actual pixels. No complaints whatsoever. Just lush. Massive, lush, sharp, and colours are amazing.

    But I'll be jiggered if I can figure out how to change the brightness without firing up the Displays preference pane. Or how to get the camera to work - which is okay, because I never need to use it, but still. And I've learned not to unplug it when the laptop isn't actually awake and showing a picture, because that seems to freeze things up. Why why why?

    Oh, and it's bloody expensive in Australia. But if it lasts me 5 years like my old Dell did, I'll be happy. If it doesn't, I'll be angry.

    0 of 1 people found this useful

  • 3.0 out of 5 stars

    Update, if possible needed.

    I don't care about design I need it functional and easy. Using just one cable is the best best solution for me. The displays resolution is amazing, the size brightness and clearness is stunning. But the functional issues are with a lot of problems. Example: The display has 3 USB-C ports on it's back. My configuration is one is using 4-Port USB 3 Anker Hub and one is using Belkin Ethernet adapter. If I reconnect the Macbook 15" to the display, both adapter don't wake up. as long as you reconnect each dongle on display's back again. That's not comfortable. Even the sound is just average but better than nothing

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Crashes MacBook Pro ALL THE TIME

    Believe the reviews, and stay far, far away from the LG 5k and the new MaacBook Pro.

    The combination crashes almost every time you plug it in or unplug it. Flickering and poor orientation where you can't see if you type in the password or windows are disoriented? Yup.

    The new MacBook Pro and 5k are my first Apple purchases I strongly regret. I feel ripped off. And all the blog posts of my fellow pros switching to windows has me thinking I may betting on the wrong horse. I'm not ready to switch yet, but the fact that I am thinking about is so, so sad.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Great monitor

    Just received the LG 5K monitor and all I can say is WOW! Like everyone, I was concerned about the negative reviews but decided to order one anyways. My thinking was that after the initial problems at launch both Apple and LG would figure it out.
    I have this connected to 13" MBP (non Touchbar) via supplied cable and everything works flawlessly. No issues with wake from sleep, WiFi router, etc. Of course, the images on the display are breathtaking.

    4 of 9 people found this useful

  • 1.0 out of 5 stars

    Camera Not Working

    LG has had this monitor longer than I have. Having an issue with the camera not working. Has been sent in for repair twice, just got it back today, guess what camera still not working. Please Apple go back to making monitors!

    15 of 16 people found this useful