• 1.0 out of 5 stars

    MAC Pro (Late 2013) down for the count

    If only I could give this ill begotten piece of glass negative stars! Purchased to replace my 15 year old Apple Cinema Display, it has crashed my MAC Pro enough times via Kernal Panic that I had to rebuild the SSD.

    I don't believe Steve would have stood for this kind of customer abuse. If you recommend something, you better have tested it to the Apple standard! Or are trying to tell us something?

    Returning ASAP.

    25 of 26 people found this useful

  • 1.0 out of 5 stars

    Received two units, both are dead on arrival

    Ordered the first display in December, arrived in January and was dead upon arrival. We returned it to Apple and they confirmed that it would not power on. Second replacement unit arrived today, and was dead upon arrival. We are returning this second unit to Apple and asking for our money back.

    Sad to say will now be going elsewhere to purchase a monitor. Apple why can I not buy a 5K display from you that works?

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Horrible

    These monitor are always freezing up. They are very unstable when it comes to functionality with the new MacBook pro. I am so disappointed in apple at this point. I hope that some hardware fixes come out soon because I have a business to run that depends on this technology.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Frequently crashes, poor quality sound and USB support

    Buying this was a huge mistake.

    It frequently crashes my MacBook Pro (even after patching). It only recognizes my Apple wired keyboard through my Apple USB-C dongle about 50% of the time when I plug it in. I constantly have to unplug and plug back in my Apple keyboard. It reeks of poor quality. The sound is terrible. It doesn't support audio-out to compensate for the horrible sound. The monitor stand is cheap and wobbly compared to a Dell or ASUS. It is insanely expensive for such a low-end and unreliable device. This device also fails if too close to a WiFi antenna. It also has no support for devices that aren't made by Apple.

    I bought this for the native thunderbolt 3 and because I thought it would be well supported and less drama as it was designed for my macbook pro. Never in my life have I had to be nervous about something as simple as plugging in a monitor. I feel screwed over by Apple and LG and they are not supporting this monitor nor offering refunds. This should have never been sold and I hope they take responsibility for their actions and offer refunds for these defective-by-design monitors.

    20 of 22 people found this useful

  • 1.0 out of 5 stars

    Don't buy; hope they refund

    I bought a MacBook Pro 13" with touchbar, maxed out on all specs, and the LG UltraFine 5K. I have had continuous problems with this setup:

    - There is constant flicker / stutter of rendering on the screen, easily visible in the movement of the mouse pointer
    - Multiple screen draw errors, including images that stick in place and little squares of white that appear close to the pointer
    - When connected to the MacBook, the USB-C hard-drive that I have connected to the monitor is not reliably recognized and mounted
    - When using the built in camera and microphone for video conferencing with either FaceTime or Skype, there is echo and feedback in the audio signal

    Some other problems (including frequent kernel panics on the MacBook) have become less frequent; I have no explanation for why this has improved.

    Most worryingly, there is no wifi router close by, so these problems cannot be attributed to the already documented flaw of this expensive piece of hardware.

    So incredibly disappointed to have waited years for an update to the MacBook, and then to have purchased this very expensive system, and to have it not work in anything close to an acceptable fashion.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great image quality but overall just about OK and not to Apple's standard

    Amazing colours and resolution issues which transpire lesser standards by LG.

    I personally quite like the design and the ergonomics of the display. One could argue the mount would have been even better if it allowed the screen to rotate to portait mode.

    The high-dpi image on the screen looks fantastic thanks to the wide gamut. The image persistance is also noticeably improved over the built-in retina display on the macbook pro 15" 2016.
    The criticism I would have in terms of image quality would be the lack of uniformity when you look at a completely back image. The backlighting doesn't leak if a uniform manner (lighter patches).

    Now where things get annoying/disappointing:

    - The webcam has a better resolution compared to the built-in iSight camera on the macbook pro 2016. That great, however the webcam's doesn't seem to have any white balance correction. During the the day, the image looks better than the iSight's but in low light or artificial light conditions the colours look horrible and/or noisier compared to using the built-in isight.
    - The microphone isn't performing as well that the macbook pro's built-in one: I never use it.
    - The speakers: you can only set the volume to "1" anything after that and the sound is heavily distorted. I don't use them.
    - The screen sometime blacks out for a fraction of a second (quickly turns black then comes back). This only happened sporadically but still, it's not very reassuring.
    - The power supply of the display doesn't filter mains interferences enough: if I have headphones connected to my macbook and use the display I can hear every time my fridge turns on... This doesn't happen when I only use the macbook pro and its white power adapter. This might by linked to the wifi interference issues some people are reporting? My wifi router is in a different room so no issues to report on that front.
    - Adjusting the brightness from an the keyboard feels broken: If you use the keyboard to adjust the brightness there is an noticeable and annoying delay between the screen adjusting the brightness and the visual feedback mac os gives you. This doesn't feel right and doesn't happen if you use an Apple Thunderbolt Display.
    - Most of the time if I plug my iPhone to charge from one of the USB-C ports at the back of the display via the Apple to USB adapter, nothing happens until I disconnect the USC-C plug and put it back in the monitor.

    Would I purchase this monitor again? No.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Good Picture - Not Working Properly - Bad Sound

    Do NOT buy this monitor.

    Right now it has severe issues with its frequency shielding - which means a close by WiFi router can cripple its functionality/picture.

    Furthermore, the device doesn't work properly with the current MacBook line up:
    - Often the monitor doesn't wake up properly after the MacBook wakes up, which can only be resolved with rebooting the MacBook
    - The MacBook often crashes after waking up when it is attached to the monitor (I experienced that with other monitors as well when using HDMI adapters, so this is clearly an issue with MacOS).
    - The sound is bad, I mean REALLY bad. It sounds like a $10 sound system from a chinese manufacturer - absolute disgrace to such an expensive monitor
    - Settings like brightness etc. are STILL crippled with the current MacOS version.

    I'm super disappointed that Apple is endorsing such a bad product and is actively and prominently promoting it. Apple was clearly not involved in any kind of quality control - if you are promoting this device I would expect that there was at least a bare minimum of testing with the products it will eventually get hooked up. The monitor has been delayed in shipping, now it has severe hardware and software issues. This is not a $200 LCD it is a $1000 ($1400 without the current discounts).

    These kind of moves by Apple are making me super mad as customer and for the first time in a decade I looked at other options like Dell and others. If the competitors wouldn't be even worse than Apple I would be long gone as a customer!!!

    DO NOT BUY THIS!


    P.S.: The picture is great and I really wish this device would work well!

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    Buggy, not market ready

    This display works poorly with my late 2016 13” MBP. When I connect my laptop, the volume is either too soft at 1 bar or too loud at 2 bars. When I disconnect my laptop, it often crashes. LG’s support group is way below the Apple standard. They’ve never heard of the problem and have no further suggestions than reversing the cable and restarting the computer.

    I know I'm just repeating the content of numerous other reviews, but it is frustrating that the only problem with an announced fix (router interference) is the only problem I haven't had.

    I really regret Apple’s exit from the display business. I was willing to pay more for a better built, truly Apple compatible display.

    32 of 34 people found this useful

  • 1.0 out of 5 stars

    Crashes MBP Touch Bar all the time

    I bought this monitor because Apple recommended it with my new MacBook Pro 2016 with touch bar. My MBP works flawlessly, but as soon as I plug it into the monitor, it will crash randomly. When my MBP goes to sleep, it crashes consistently, losing your work. The monitor screen keeps switching on and off every minute, and again crashes every 2nd or 3rd time.

    Terrible quality. I am a fan of Apple products, but this monitor is really poor quality. Very disappointing.

    26 of 28 people found this useful

  • 1.0 out of 5 stars

    New LG screen NOT in line with Apple products

    My company has just purchased a new MAC book pro and along with it a new LG monitor. I just wanted to say that I am very disappointed that this LG monitor just looks like any other junk monitor from asia. We have 8 MAC computers in our company and all are MAC air or MACbook Pros, all have the big MAC plug in screens and all look good in the office. These new LG monitors look horrible, there is no other word for it, they are poorly ascetically designed junk and I feel strongly that Apple has made a big mistake here in not doing Apple designed and branded screens any more. From a branding point of view this is a very very bad idea. We have to now put up with this red headed step child of screen in our office and while it might functional work it is a wart in our otherwise cool office environment.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Tons of bugs with this monitor

    Apple really needs to step up to fix the bugs.

    For example, sometimes it wont wake from sleep.
    Almost always a giant cursor left on the screen and you have to disconnect to get rid of it.

    29 of 31 people found this useful

  • 1.0 out of 5 stars

    Pure Garbage

    I bought one of these to replace a Thunderbolt display. I thought with Apple's endorsement it would be an excellent replacement. The display causes a new MBP 13" to crash every day. The ports disconnect constantly causing attached devices to stop working. It's hard to believe Apple even sold this junk in their stores. I now have to send the display into LG for service hoping that resolves the issue.

    30 of 32 people found this useful

  • 1.0 out of 5 stars

    AVOID!!!!

    After Jobs died Apple is not what it used to be. This is a perfect example. This replaced excellent Apple Display. But since apple display was one of truly great products (not an appliance you have to throw away every season, so Apple can make more money), this LG is absolute rubbish:

    1. Although the screen quality is rather good, you cannot really use it. It fails to wake up
    2. If you use WiFi at home - it will not work either for unexplained reasons...

    Buy only if price drops below 300 pounds. Otherwise choose something different, save yourself loads of cash and avoid stress and frustration.

    27 of 30 people found this useful

  • 2.0 out of 5 stars

    poor integration with MacBook Pro

    The display itself has a great screen. However my experience is that it integrates poorly with my brand new 15 inch late 2016 MacBook Pro with touch bar. Changing the volume on the displays speakers makes the volume move in huge increments, and changing the brightness is very slow. The MacBook Pro gets confused when connecting and disconnecting to the display and it takes ages for the screen view to return to normal on disconnecting. Often I have to restart it. If it remains plugged in, it seems to work ok. However when I unplug it, it is difficult to get the laptop screen itself to work. A restart resolves the problem. So, the integration doesn't feel fast or responsive. However the screen quality is great and the MBP works well by itself.

    15 of 15 people found this useful

  • 4.0 out of 5 stars

    Hesitant but Satisfied

    After reading the reviews of this product was hesitant to purchase, but dove in. Happy I did so as I have experienced none of the issues described here (excluding the volume adjustment). Monitor is connected to 15" MacBook Pro toucher, Thunderbolt.
    The monitor wakes from sleep with no issues, Belkin powered USB hub connected to monitor has not lost connectivity.
    Monitor sits on desk next to wireless router and there seems to be no interference.
    I typically boot up the system by simply plugging the thunderbolt cable into the MacBook. Monitor powers up, MacBook boots, use Magic Mouse and usb keyboard from old iMac. Never need open the MacBook when connected this way, and again, no issues.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    A shame

    I purchased a 2016 15" MBP and the LG 5K and in addition to the well publicized, but still unresolved shielding issue I have a problem with the laptop rebooting when I disconnect it from the monitor. I use the laptop closed when its connected to the monitor, when disconnect the laptop from the monitor and open it, it asks to be rebooted.

    If Apple recommends this product, why didn't they do basic testing that would have uncovered these issues?

    21 of 23 people found this useful

  • 4.0 out of 5 stars

    Works as expected

    Great screen, sharp images, great color! Tried to put a old 802.11g router next to it and didn't see any issue. Love that it can charge the MacBook pro by the single cable. Only complain is lack of other type of ports to be a true docking for the laptop.

    1 of 2 people found this useful

  • 3.0 out of 5 stars

    Great picture, dodgy firmware

    It's very disappointing that the monitor doesn't provide any standard USB sockets or other connections. I've already got 4 USB-C/Thunderbolt 3 sockets on the MBP, one is used to connect to the monitor and now I have 6 spare connections - (and loads of dongles).

    As most people report, the sound settings on the monitor are very dodgy. Anything above 1 "pip" of volume is loud, above 2 pips and it's distorting a little because it's so loud. Inclusion of a webcam and microphone is very handy but the large base protrudes out the front a lot which is a little annoying on a small desk (can't push the keyboard forwards enough).

    Also, not often, but once or twice, the monitor has suddenly gone black - after a minute or two it comes back but has clearly disconnected from the MBP during the period. I was in the middle of a skype call once and the camera, mic, etc, disconnected but the call continued.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    prevents mac from waking

    After connecting the LG to an imac (late 2014 retina), the imac no longer wakes from sleep, and must be restarted. Have spent about 4 hours on the phone over multiple calls with apple and LG tech support to no avail. This will be my first return to the apple store - what a headache!

    18 of 19 people found this useful

  • 2.0 out of 5 stars

    Barely Acceptable

    I've had this monitor for a month now. The first week was good then I've started to have a problem where the monitor suddenly flickers and the display goes black for half a second then flickers back on and then goes black again for slightly longer then comes back on. Have checked to make sure all the cables are inserted fully. It seems to be random, but on some days I can cause it to happen repeatably by selecting the notifications in the menu bar. I've informed Apple Support.

    12 of 13 people found this useful