• 2.0 out of 5 stars

    Terrible support

    I hope the most recent software and OS fix the problem of constantly disconnecting. I emailed for support and it took so long for them to reply that I had (5 days) tried many things on my own. I found, with this product, that resetting it and then connection it to the WiFi network using IOS settings first, fixe the problem. Their answer was exactly what did not work.

  • 3.0 out of 5 stars

    HomeKit App is the problem

    The plug works just fine. The problem I have with this is the HomeKit app capabilities or lack there of. Says no hub required, that's a lie. It requires a hub in order for you to use the automation portion in the app and to access it when you are not home. Most smart plugs can be accessed away from home and can be automated without a hub. This one cannot. The hub has to be either an Apple TV or an iPad. I know most people that have Apple products have one of these but I do not. I just have the iPhone8, which should be more than capable to be the hub. Other plugs have all the capabilities under one app without a hub. Seems like Apple is a little behind on this one.

    4 of 11 people found this useful

  • 5.0 out of 5 stars

    Work Wonderfully

    I bought two of these recently and I couldn't be happier. I like the fact that using HomeKit where my Apple TV acts as a hub I can remotely control the switches. It's almost instantaneous too. I did notice during setup that I had issues when I was configuring the wifi connectivity over 802.11ac. Those issues cleared right up when I switched my iPhone over to use 801.11g then setup the switches wifi connectivity. If you have connectivity issues I recommend doing this as well.

    15 of 16 people found this useful

  • 2.0 out of 5 stars

    Falls short

    This is a great idea in theory. I bought it and when it arrived I needed phone assistance from iHome support to set it up. Once it was up and running it worked alright. Once added to the Home app you're supposed to be able to ask Siri to turn lights or whatever you're plugging into it on or off. Most of the time Siri can't communicate with it so I was left to manually engage the device over the Home app. We had a power outage today and although the iHome plug wasn't damaged it stopped working. Following every step perfectly it refused to connect again after almost 4 hours of coming back again over and over to make it work. Returning it tomorrow.

    1 of 1 people found this useful

  • 5.0 out of 5 stars


    I bought two so I could try these out and wow. Easy to setup and easy to use. I went back and purchased 12 more. Not a single issue with any of them!

    16 of 19 people found this useful

  • 1.0 out of 5 stars

    Lights flash randomly, lose connectivity often

    I purchased seven of these to connect to lamps in my home. And every single one of them will periodically turn off and back on for no reason. This is especially annoying for the lamps next to my bed. When I open the app, it says the device is unreachable so I have to reinstall it. There is no reason for the device to become unreachable, because I have a stable and strong wifi network. I really liked the idea of controlling my lamps through Apple Homekit and Siri, but unfortunately this product isn't reliable.

    33 of 39 people found this useful