• 1.0 out of 5 stars

    Issues with the camera

    • Written by VINCENT W from monterey park

    Found out that with ALL the Arlo products, you can't view and record at the same time. You would need to upgrade your subscription. It seems useless that you can't view and record at the same time for example it there is a notification on a camera, you can't view to see if it's an intruder braking in and record the footage to give to the police. There are so many restrictions with the subscriptions. Sometimes all together it would still miss recordings.
    Also have issues with the web base monitoring. Sometimes it would tell me that my camera is offline but I am able to view in the app. Your not able to view in the app and web at the same time either.

  • 1.0 out of 5 stars

    Not fit for purpose

    • Written by Lee D from Marlborough

    Apparently the iPhone notifications cannot be customised and they have to be the same as normal notifications, meaning you cannot differentiate between your baby crying and say a junk email notification:

    Support says: "The notification sound for the Arlo alerts cannot be customized/changed as the same tone you will get for all of your phone alerts."

    If I had known this I would not have purchased it, I would have opted for a MUCH CHEAPER dedicated baby monitor! Very frustrating!

  • 1.0 out of 5 stars

    Worst xmas gift choise ever :(

    • Written by Anfisa K from Moscow

    Bought this to my brother for this Christmas.
    Setup was a pain from the very beginning. First of all it launched only on the second try. We went through the steps, but then the app was saying that the camera is off. We tried to add it into the Home app and it appeared there and even worked, but not in the app. What is the point of the app if you can’t use promoted functionality?
    Returned it for another camera of a different brand and a better price.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Terrible waste of money.

    • Written by Gemma B from Ruislip

    The Arlo baby monitor has been a let down from the start.
    Terrible video quality and a massive delay sometimes as long as 30 - 40 seconds.
    Recently Netgear updated the software, the cameras no longer have sound. We were recommended by Netgear to buy Android devices to solve the problem. Customer service is as big a joke as the products. Apple should be ashamed to be selling these devices.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Great promise, poor software

    • Written by Matthew P from Melbourne

    When buying a $300 baby monitor, you have high expectations. The promise of this camera is great, but the flaky software lets it down and makes it far too risky to use as a baby monitor. The software crashes on my wife's phone (an iPhone 7) once or twice a week, and when this happens overnight we can't hear our baby anymore, and sometimes won't wake up when she's crying. A baby monitor needs to be rock solid, and you're much more likely to get that with a cheaper, non-smart, baby monitor than you are with this product.

    Additionally their QA processes must be terrible, as they recently released an app update for iOS which stopped the audio from working entirely when on Wifi, which is 90% of the point of a baby monitor.

    Do not buy.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    So flawed there is a class action

    • Written by IOH H

    Images freezes, disconnects randomly, fuzzy image, bricked if internet goes down even though on same wifi.
    Easiest camera to connect to your wifi network, but then misery after that.
    There is even a class action this "baby monitor" is so flawed.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Is this a joke Netgear ?

    • Written by Damien C from Somerset

    This camera is not fit for purpose. At best there is a long delay in sound and picture. At worst (which is most of the time) it drops signal constantly or the image is so pixelated i can't even make out there is a baby in the picture. No joke. I am a network technician with commercial grade wifi (Ubiquiti 5Ghz) before anyone thinks i'm just on a slow wifi network. So many people saying the same on the Arlo support forums, so i know im not alone. No option to hardwire the camera, wifi only, and does not work if internet is down. Arlo technical help say that you get a better picture from outside your local network. RIDICULOUS. I have to leave my baby at home and go outside get on 4G to get a viewable live stream of my baby.

    Apple has just given me a full refund although its outside the 14 days. Apple you Rock.

    48 of 55 people found this useful

  • 1.0 out of 5 stars

    Arlo Baby would be the best monitor on the market, but . . .

    • Written by Forrest R from Rancho Santa Fe

    Arlo Baby would be the best monitor/app on the market, but the “Always Listening” feature constantly turns off during the middle of the night. Our daughter got sick and threw up in the middle of the night, but we did not find out until she had been crying for a few hours because the app had turned off. I have also had the app crash and cameras disconnect from our network quite a few times in the three weeks I have owned them. This is easily fixed when I reboot them, but it is a nuisance.

    If you want to use this as a traditional baby monitor, look elsewhere. We bought two, and returned one. We now use the one we kept as a supplement to our $30 monitor, which has not failed us yet.

    This product is ideal to check up on kids napping, or playing in another room, but not good if you what to hear what is going on with your baby during the night.

    The reason I give the app one star is because it fails at its most basic purpose. It is advertised as a baby monitor, but it does not meet the core purpose it is advertised to serve.

    67 of 79 people found this useful