• 1.0 out of 5 stars

    Leather peeled off and Decoded is no fun for warranty support

    • Written by Raj S from Mendon

    I enjoyed this case for three months. Unfortunately, the part that holds the card peeled apart. Decoded says they have a two year warranty. I wrote to them, they sent back a very unprofessional form to fill out and include with my case.

    No shipping label, so I email Decoded who write back and says return shipping is on me. Once they then receive the case then they determine what they will do.

    Really disappointing compared to other companies that provide stellar customer service and would certainly pay for return warranty shipping.

    My last Decoded purchase - that's for sure. Also disappointing that this case was $50 and sold exclusively through Apple and they wash there hands of it as well. I'm not going to bother spending ten bucks and my time to ship it back to their Portland mailing address (they are a European company) in the hopes that they might replace it or do the right thing.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Cheap Quality

    • Written by Dana D from Brooklyn

    This case looks nothing like the photo - first of all, it's a suede texture, not leather as portrayed in the photos. Second of all, it's so thin and flimsy I thought I might snap it in half. Please save your money. Not worth $50.

    1 of 1 people found this useful