• 1.0 out of 5 stars

    It's not fully compatible

    • Written by Giuliano R from LONDON

    The quality of the screen it's good but I'm having big issues with compatibility with my brand new MacBook Pro 15" 2019. The display it's connected with a thunderbolt 3 usb-c cable.

    When I turn on the computer the screen doesn't turn on automatically and I have to enter the password to be able to close the screen and have it mirrored to the LG.

    Much more annoying is that when the laptop goes in sleeping mode sometimes I have to disconnect and reconnect the display to make it work. This is particularly annoying when you have all the hard drive connected to the display.

    I don't recommend anyone to buy this display and the compatibility issue makes it extremely use unfriendly.

    26 of 31 people found this useful

  • 1.0 out of 5 stars

    Buyer beware, if you run into issues LG support is useless...

    • Written by Jaroslav K from Ottawa

    Bought the earlier version in late May 2019 (i.e. less than 3 months ago) and checked it thoroughly so that if there was an issue I could return it right away. When it works it works great (5 stars). The 1 star review is for the support on these things.

    Unfortunately didn't discover until a couple of months in that the display flickers (white flashes) when I connect it to my wife's 2017 15" MacBook Pro. The cable has no signs of damage and works fine on my own laptop. On my wife's laptop the issue goes away if I use Apple's own 0.8m Thunderbolt 3 cable, so I suspect that the cable is the issue. But...

    When I called LG they told me that the Thunderbolt 3 cable was not included with the display (really? it's in the box LG!) and that I should contact Apple. Apple is pointing me at LG. Rock vs hard place.

    Unfortunately the Apple 0.8m cable is too short for my setup so I'm looking for a reliable third-party Thunderbolt 3 cable to replace the one provided. The 45 minutes I wasted talking to LG "support" is time that I'll never get back :(

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Terrible Quality Control

    • Written by David P from Hamilton

    I have gone through 12 of these monitors & returned them all. I have finally given up. The issues were as follows, in order of frequency:

    - Dust/debris under the screen (most visible on white screen). ~8/12
    - Dead pixels (stayed black on a white screen). ~5/12
    - Pink/blue vertical artifacts on white screen (described as "shimmering" in the other reviews). 4/12
    - Stuck pixels (stayed green on a black screen). 1/12
    - Damaged backlight. 1/12.

    The most frustrating part of all this is there were only 1 or 2 issues per unit, so chances are there are good displays out there. I played the lottery 12 times and lost every time.

    These defects are absolutely inexcusable in a monitor of this price. If you decide to purchase one, I strongly suggest that you take the time to look it over completely before the return window closes.

    The whole thing's been incredibly frustrating, since the monitor is great otherwise. LG needs to up their quality control, particularly by investing in some dust filters for their factory & in their panel yields.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Disappointed; Not worth the price

    • Written by Kathleen O from Aloha

    Problem from the onset. Received in Jan 2017. Black screen was prevalent and caused unexpected shutdown/reboots with MacBook Pro. After months of troubleshooting with Apple, it was determined that the problem is with lack of proper shielding on the LG monitor. Sent to LG who fixed it. Problem seemed resolved for months. Now for unknown reason, monitor appears lifeless (though power going through cord to MacAir). Connect to my MacAir, and MacAir screen becomes as black as the LG display. Determined no issue with the Mac. Once again, I need to send my LG off to repair, and this time, out of warranty. When its working, the display is nice, but not worth the price compared to other brands.

    1 of 7 people found this useful

  • 1.0 out of 5 stars

    Pretty and dead.

    • Written by eugene K from cary

    I just got the LG UltraFine 5K Display for my MacBook Pro. There is no manual. Four cables. The monitor has four ports for USB-C, one of which is marked with a lighting icon: is this a power cable? Do I not need the 110V power cable at all? If I need both (which I suspect I do) then why mark it as if it is power-only? I hooked the Thunderbolt cable to my MBP and to another USB-C port on the monitor. The monitor is dead as a doornail. The app from LG is as useless as the dead monitor. No buttons, no explanations, for the monitor that was supposed automatically with a Mac and costs 3 times more than competition. Another "lowly" 4K monitor at my home for $280 has no problems whatsoever. "Well done" LG and Apple!

    8 of 25 people found this useful