• 5.0 out of 5 stars

    Excellent keyboard

    Honestly, this is a great keyboard.

    It uses the same technology as the new MacBook Pro keyboards, so they are light to type on. The keyboard doubles up as a light and thin case for the iPad Pro, so its easy to carry. I’ve typed long documents using this keyboard and its been comfortable.

    Other reviews have said that it doesn’t come with a back cover for the iPad, but that’s not a drawback. This is a keyboard that doubles up as a screen cover so protecting the back was never one of its functions. And you can easily buy a back cover for cheap if you like.

    Alternatives like the Logitech keyboard are good, but add significant weight to the iPad, so it would no longer remain the sleek, slim tablet that you bought.

  • 1.0 out of 5 stars

    The worst Apple product ever

    It’s great when it works and I like the design too, but I can’t accept the annoying messages and the dings every 1-30 sec and the blinking charging sign. Also, it drains the battery when the iPad is in my backpack- I can hear the warning sound on every single step.
    I love all my other apple products, but the “smart” keyboard is huge disappointment. My colleague is using a 49$ 3rd party keyboard without any issues for more than a year. It’s a shame

  • 1.0 out of 5 stars

    Negative ten stars: worst keyboard or product in the history of technology.

    I love this keyboard. When it works. Unfortunately, it doesn't work often. Just before I am ready to throw out my investment, it starts working. Then, when I get happy enough that it is working, it doesn't work any more. There is no pattern to this other than the precise targeting of my emotional state to utterly infuriate me. This is a kind of triumph for the creative team to have come up with something that so perfectly irritates me. Congratulations! Honor is yours.

    1 of 3 people found this useful

  • 2.0 out of 5 stars

    Keyboard

    This keyboard was nice when it worked. It started having issues when update 11 came out. Then it stopped working altogether. I took it to the apple store and confirmed it was bad. Then I was told that apple would not stand behind the product and replace it. If they won't stand behind the products they sell I will no longer be buying them.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    What a great failure.

    I’ve had this keyboard since the day I bought my iPad Pro 12.9 a Little more than a year ago. Well before the warranty expired I started getting messages of “accessory not supported” was told to update and erase iPad. Didn’t help. Now the keyboard does it more than ever and most of the time doesn’t work and the warranty is over. The keyboard is great only when it works. It’s really disappointing Apple won’t replace these keyboards with so many people having the same problems its should be recalled. There is a defect. A keyboard that cost so much to should be warranted for 5 years.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Hard to connect

    Very frustrating when connecting the keyboard to my ipad pro. I have to reposition it 3-4 times before i can get it connected to these little connectors between the ipad and keyboard, and when i move it a little bit it disconnects easily and reconnect it again. I hope apple will solve this problem on their next version

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Great when it worked....

    This was great while it worked. Which was approximately 12 months. After which the dreaded this accessory is not supported by your device message reared its ugly head.

    So sadly I’m now left with a rather expensive dust cover for my iPad. Which lets just say is not what I was hoping for when I decided to buy it last year

    Extremely disappointing

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Not Recommnded

    After a period of very satisfactory performance, I started getting the message “This accessory is not supported by this device" and the keyboard only worked intermittently. A search on the web reveals that this is a very common problem. That Apple has ignored. When purchasing a very expensive accessory from Apple, one expects better.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Great...when it works

    I liked this keyboard a lot. After a while it started to have connectivity issues. For a keyboard in this price range it either has to work for many years or there needs to be a decent replacement service, in my view. Unfortunately Apple support has been really poor to get this fixed.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    After using 14 months it is not recognized by THE IPAD PRO. HaHaHa

    Making love magnetically since they were unboxed how can they unable to recognize each other after 14 months. They should love each other at least 3 years.

    12 of 12 people found this useful

  • 3.0 out of 5 stars

    I loved it while it lasted.

    It was a wonderful wonderful keyboard for about 18 months. Not sure if it's software updates or "decaying" hardware but now the "accessory not supported" notification pops up all the time. :(

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    Best Keyboard I've Used

    The 12.9 is a actual full sized keyboard and is in part what keeps me on the 12.9 iPad Pro. I have the second generation iPad Pro, but the nice thing is I can upgrade and use the same keyboard cover.

    As a masters level student, I've now typed over 100 pages of research paper on the iPad Pro and the Smart Keyboard and I wouldn't go back. There is a learning (feeling) curve when you first move to any of Apple's low travel keys, but I've slowly been moving that direction for 5 years and I wouldn't go back to pushing my old PC keys that traveled half and inch every time. My speed and accuracy is identical to a physical keyboard.

    I would even go out on a limb and say that the fabric keys on the Smart Keyboard is my favorite keyboard to type on. Also its spill proof, which I have yet to test, but I'm glad a worse case scenario is a new Smart Keyboard instead of a new computer.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Good only when it connects

    While I spent a bomb on investing in iPad 12.9, the pencil and the keyboard... The smart board has only added to my frustrations.. Every time i have to struggle to get the Smart Keyboard to work.. from the detaching and re attaching to re boot something or the other has always gone wrong to the extent I end up using the screen keyboard to get my work done...

    I have used the I-Mac magic keyboard connected via bluetooth.. always worked with the comfort of a known keyboard...

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    I should have listened to the reviews

    When you spend over $180 (after taxes) for a keyboard, it needs to work. I am a PhD student who is always taking notes for book reviews and lectures. It is infuriating when you pull open your iPad at the beginning of class, begin to type what the professor is saying..... oh wait, you can’t because the keyboard isn’t being synced up to the iPad. It is embarrassing to repeatedly have to take the iPad off of the keyboard, move it around, try to pop it back on and hope it works etc. This happens each time I go to use the keyboard, and ends up being a 3-5 minute ordeal before it works. When this product works, it is sleek and awesome. It’s just a matter of getting it to hook up to your device! Very frustrating and not worth the enormous price tag. Until apple fixes this problem, I would look elsewhere if I were you.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    From Hero to Zero

    As reported by many others, this keyboard promises a lot- and when it works, it is a fantastic and comfortable keyboard- but there are so many issues with connectivity that it is not worth purchasing. To add insult to injury, Apple has not stood behind this product. There are two major flaws. The first is the oft reported 'this accessory not supported' error message. It pops up routinely whenever I am using the iPad, whether or not I am using the keyboard. The message interrupts any work you are doing as it has to be cleared before you can continue reading, scrolling, working, or anything else you expect to be doing on your iPad. The second problem is that anytime you change wifi networks the keyboard stops responding. So if you are traveling (which I suspect is one reason you might be using the iPad as a "computer") as soon as you change wifi networks, you lose the keyboard. The iPad recognizes that the keyboard is present- if you open an app that requires keyboard input, the onscreen keyboard does not pop up, so the iPad knows the "Smart" keyboard is attached. However, no keys will actually function. The only solution is to reboot your iPad, rejoin the wifi network, and then miraculously the keyboard will function. Again, all of this is not conducive to any productivity.

    The first of these issues seems to be hardware based, and some people have been lucky enough to have their keyboard replaced. Others, like me, get fobbed off as our AppleCare has expired- for an expensive accessory that has never properly functioned and certainly should be reliable for more than a year. The second issue is clearly a software bug. It is well reported online, yet Apple has done nothing to rectify the issue.

    If they are going to continue to advertise the iPad as a replacement for a computer, then they absolutely have to fix this issue, and stop messing around their previous customers. Until this issue is fixed, I would highly advise staying away from the Smart Keyboard.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    NIce while it lasted

    This keyboard was fine, except that it only lasted for a little over a year before it stopped working with my iPad Pro. Figures, there's only a one year warranty so Apple wouldn't/couldn't do anything except tell me to buy a new one. Not covered on AppleCare. I think I'll look for another non-Apple brand keyboard.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Expected so much given so little

    I did my homework in researching what keyboard to buy for my 12.9 iPad, I even went into the Apple store to try a few out such as Logitech and Apple and the keys to go. I bought the Apple keyboard and expected so much, at 1st it worked then an hour later following a quick break it stopped working, i repositioned it several times then good to go, but it keeps happening to the point I’m banging my head off the wall. Now I just don’t use it I can’t bear the frustration, for the price and Apple kudos it should be bang on every on time, I look like an idiot jiggling the thing every 10 mins or so.

    It’s back in the box and for sale on the wall at discount and it’s 2 months old how disappointing.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    5-Star First Year, 1-Star Subsequently

    I got this keyboard when the original 12.9" iPad Pro was released. I really liked it for the first year. Then the dreaded "This accessory is not supported by this device" problems started.

    At first, that message would pop up once every week or so. Now it's a multiple-times-a-day occurrence — and that's when the keyboard is recognized at all. It normally takes multiple "attachments" until it'll be recognized. I've never dropped or damaged the keyboard. It has spent most of its life on my desk.

    Ultimately, a disappointing purchase, aggravated by the fact that it's the most expensive keyboard I've ever purchased, and it started failing as soon as the warranty expired.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Great at first, now it’s unusable

    I had nothing but great things to say about the keyboard to begin with. It worked great, and I never had any problems with it. I loved how light it was and its functionality of covering the screen. But after about a year of use, it started having trouble connecting to my iPad, and would throw up the message “This Accessory is Not Supported With this Device”. It was intermittent at first, but after about a month of that, it’s gotten progressively worse, and will not function properly 80% of the time. I spend as much time typing on it as I spend wiggling my iPad around to try to get it to connect. Terrible reliability.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Tempramental at Best

    Brilliant for the first few months, then just became temperamental and worked sporadically. I've already had it replaced by Apple (at no cost, which was good), but after about 3 months the replacement keyboard started playing up.

    For the $250 I paid for this, I would defiantly avoid this product.