• 1.0 out of 5 stars

    Wish it worked

    It was amazing the few time it worked. I have had it replaced and the new one doest work either. Would give zero stars if possible.

    16 of 17 people found this useful

  • 4.0 out of 5 stars

    Almost perfect keyboard for my use

    Keyboard very responsive, lightweight, quick connection, & I like it that it doesn’t have its own battery to keep charged.

    Like to keep my 12.9” iPad Pro minimal in bulk & weight so this works great, but need something to compliment it for better protection when on the go, have Targus case that works perfect transforming it into a laptop but with the bulk & weight. Might try one of those light back covers that works with the Smart Keyboard & something to carry the Apple Pen.

    I think some of the keyboard functional issues people complain about could be improved thru the iOS. I don’t handle my iPad like a laptop & I’m very careful moving around with the keyboard attached, I don’t expect the Smart Connect magnets to keep everything held together at any angle.

    A nice to have improvement if possible would also be for the keyboard to act as a solid cover when folded up so it doesn’t flop around when opening up from the iPad screen, plus a nice very lightweight back cover with a pen holder available that all work together as a very minimal lightweight but protective & secure cover when on the move.

    Hope one of these days Apple adds mouse function to iPad Pro iOS & integrates mouse controls with the keyboard, would like to stop grunging the screen with my fingers & only use the pen, keyboard, or hover, ink, or control with a mouse cursor.

    The only critical complaint I have is it needs backlit keys, that is a very important issue to me.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Excellent keyboard

    water resistant, great for typing, super portable, easy to clean.

  • 1.0 out of 5 stars

    This product is the worst apple product I've purchased.

    I bought this in July 2016, and have used it frequently for a year and a half. I'm sad to say that I deeply regret this purchase.

    First, I'll give props to where the keyboard does well. It feels fantastic to use and is very light and very portable. I love the way the key board feels and how useful the shortcuts are. It feels premium and very apple-like.

    Where this product fails and actually the hardware itself. The magnets just aren't strong enough and it doesn't always react to realize your typing. The smart-connector, while very useful, seems to fail far too frequently on this keyboard. It's an absurd amount. The device often appear "this device is not supported," and fails. It's just plainly a disappointing experience.

    I can't recommend this product to anyone and would highly recommend looking elsewhere if you're trying to purchase a keyboard for an iPad. Save your money and do not buy this product!

    16 of 16 people found this useful

  • 1.0 out of 5 stars


    I cannot fault the functionality when it works - its great and looks great. However, this is the second IPad pro smart keyboard I have had to replace in 2 years (current one lasted just 8 months). They cost $250 to buy, and interestingly $267 to repair. I'm now on number 3. This is such a scam

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Nice to Use, but Significant Problems

    First, I will say that the keyboard is light weight, convenient as a screen cover, and overall nice to type on. That being said, there are some features, as others have mentioned, that are seariously lacking. I can understand why the caps lock button does not have an indicator light— it likely would have added bulk to a keyboard thats greatest strength is its featherweight nature. That being said, I wish there was a setting that would put an icon at the top left of the screen when the caps lock is on. Because many things automatically capitalize, I waste more time than I care to admit trying to figure out if the caps lock is on or off.

    Second, the letters on the keyboard fade extremely quickly. To be fair, I use my iPad Pro as a laptop for law school, so I type on it A LOT— in class, when I outline, etc. That being said, I have had it just over 6 months, and I can no longer see the “S” or the “D,” and the “C” and “A” are close behind. This has been very disappointing and probably easily avoidable on Apple’s end.

    Finally, while I have not had as big of a problem as others on this end, it does seem like I am disconnecting and reconnecting the keyboard more than should be necesssary. I am not sure if this is a problem with the apps I use (mostly Word and Chrome), or a problem with the keyboard. Either way, it is inconvenient that I have to disconnect and reconnect the keyboard anytime I have not used it for more than a few hours.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    When it Breaks good luck getting help

    First off, I can not read the serial number on the felt to save my life. I gave the apple rep 5 different scenarios from what I could read on the keyboard. There is no way to get the Serial Number off of your actual IPad when it is connected. My keyboard is currently not connecting and drops connect, a well known issue from what I am reading. Beyond the connectivity issues, the keyboard itself shows major wear very quickly. This is not what you would expect for a $169 accessory. Apple support via-chat is worthless, they wouldn’t even setup an appointment. Apple really has lost its hardware quality and service it once had... #misssteve

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Used to work

    This used to work before the iOS 10 update. Now it works 1/10 times I try it. It can take over 20 minutes to get the iPad to recognize it, and the. I have to go through it all again next time. Huge pain.

    11 of 11 people found this useful

  • 2.0 out of 5 stars

    Doesn’t Work Consistently

    Firstly, let me say that the keyboard is lightweight and creatively constructed. However, it does not have backlighting, has very limited angles and what is most fustrating is that it does not work consistently. I have tried two of these keyboards on more than one iPad Pro. The results were consistent. I had to adjust the keyboard often just to get a connection. Each time I took the tablet/keyboard out of “Type Mode" and put it back into “Type Mode”, I would have go through this routine of trying to adjust the tablet to get it to connect. Needless to say this is not very fun...nor very productive. Not sure what the issue is but it would be great if Apple looked into it and fixed the problem.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    It's a keyboard people, and smart cover.

    Don't overthink it. No, it doesn't have a holder for the pencil, or a back cover. GOOD. I don't want bulk and unnecessary bits in my way. It works as a smart cover, the keyboard is easy and precise to use AND it fits inside my leather sleeve which has a pencil holder. All the protection I need plus it's not too bulky so if I travel, I can easily slide it inside my carryon.

    No charging the keyboard, no needing an extra cable, no extra bulk. Does what I need it to do. Functional and simple.

    I'm satisfied.

    3 of 3 people found this useful

  • 1.0 out of 5 stars


    I would have given this keyboard a zero rating if possible. It is hopelessly useless. The message “device not supported” is the only thing I get when I try to use this keyboard. Apple should be ashamed that they would vend such a flimsy product. I have tried cleaning the contacts dozens of times. I have followed other on-line instructions to correct the problem, including using a magnet to activate the so-called “Reed switch’ in the guttering above the keyboard. Useless like the keyboard. Apple should be ashamed.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Starts to constantly disconnect after a year of usage

    Keyboard doesn't stay connected anymore after about a year of use.

    10 of 13 people found this useful

  • 1.0 out of 5 stars

    Unreliable at best

    I am writing this review from my Smart Keyboard. The typing experience is amazing, and the idea of a Smart Cover woven with a convenient keyboard is great. It would be an even better idea if the keyboard actually worked. To be exact, in order to write this review from my keyboard, I had to attach/detach my keyboard 8 times and restart my iPad twice. The three prong connector is convenient but it DOES NOT WORK. I’d rather be able to rely on my keyboard. Save yourself the money and buy a more reliable brand.

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Stops working after a few months

    Great design and functionality when it works. Expect it to stop working after about 6-7 months and to get a message stating “this device is not supported “. They replaced my first one and now i need to replace it again. I guess the high price covers all the times you will need to replace it. Apple is slowly becoming unreliable with lack of innovation. I hope they can get it together.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Piece of Junk

    Stopped working after one year, searched Apple support and nothing works. Sure you can restart iPad and it may work for about 5 minutes, then you get the “This device not supported” message. Typing from screen right now. Very disappointing that Apple hasn’t come out with a fix, it’s not like a $29 power cord went bad, the thing is kind of pricey to get less than one year! C’mon Apple, your better than this and we deserve and expect better from you!

    10 of 11 people found this useful

  • 5.0 out of 5 stars

    Almost Skipped This Great Product!

    Due to some of the negative reviews, I almost skipped purchasing this great product! I love this keyboard. This is one of the best keyboards I’ve used in a lifetime of tech geek living. It works immediately and smoothly, feels good to use, and levels up my iPad Pro to competitive with my MacBook Pro in a lot of ways. I’m thrilled!

    I’m not sure what happened to the people who were disappointed with this product. But honestly, even if the lifespan of this product isn’t ideal, I’d buy it again as long as it lasted at least a year each time. I guess we’ll see.

    Until that time, thank you Apple. Excellent accessory!

    6 of 7 people found this useful

  • 2.0 out of 5 stars

    Works great... when it actually works

    Worked great for about 1 day with a brand new iPad Pro, then quit working. Got it replaced at an Apple Store, new one worked for a few hours, then stopped out of nowhere. Rebooted iPad, re-seated the keyboard, then it worked again. Apple said that it has to be seated perfectly with the magnetic regions in order for it to work, but this seems like a major flaw as it never really works properly/consistently.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Worked great for 2 yesrs

    I got this keyboard the same day the iPad Pro came out for the first time.

    The keyboard had been great for 2 years. I feel like it should last longer than that for $250.00.

    I’ll have to find another keyboard as it rarely registers there is a keyboard attached to my iPad.

    7 of 9 people found this useful

  • 1.0 out of 5 stars

    Disconnects most times I reopen the ipad

    Very often I have to rebooth the ipad because the keyboard disconnects. I try disconnecting it physically, closing it and opening the ipad, cleaning the sensors, then rebooth the whole thing. I waste 10 min, easily every time not to mention the annoyance!

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Needs improvement

    Design and quality of the product are very good. Lightweight and the keys feel decent and are quiet when you type. Used as a cover, it works as designed. Used as a keyboard, it is hit and miss. The problems started when I wanted to use in keyboard or type mode. I would have to wiggle the smart connector area and the trough it sits in while in type mode to get it to work. If I pulled the cover off/away from the iPad and then placed directly into type mode, it works great - just don’t ever move it out of type position. As soon as I would close the cover and put into read mode and then want to type, I would have to go back to the wiggle thing again. This was very frustrating and I took it into my Apple Store. They saw the same thing. They replaced the keyboard and the iPad and it improved somewhat. After a week, I was back to the hit and miss working again. Back to the Apple Store and they wiped my iPad clean. Still no consistent connection and the Genius told me it was just the way it was for now and I would have to live with it until an iOS software release fixed the issue. I was not happy with that answer and returned the Apple Smart Keyboard to the Store and bought the Logitech Slim Combo and it connects first time and EVERY time when I put it into type position. I really, really wanted to like the Apple branded keyboard but it just wasn’t consistently connecting and working in type mode. I sincerely hope they fix whatever is the problem.

    7 of 7 people found this useful