• 2.0 out of 5 stars

    Love / Hate Relationships

    I started out really liking this keyboard. It was responsive, reasonably sleek as a cover, not to heavy. The keys felt good if not quite what I prefer, a little flat but a good size.

    At some point, maybe the release of iOS 10, it became 50/50 or 30/70 whether it worked or not. "Accessory Not Supported" was the taunt from my iPad, leading to restart, removal, cleaning of contacts, and seeing if it worked. None of these steps improved the performance.

    Apple has a problem that as of when I stopped using the keyboard they hadn't addressed. Caveat emptor, folks.

    37 of 42 people found this useful

  • 1.0 out of 5 stars

    such a shame

    It failed shortly after the warranty expired. Frustrating. Expensive. Disappointing. I can't justify buying another one.

    47 of 55 people found this useful

  • 5.0 out of 5 stars

    awesome and smooth

    I have just ordered the 12.9-inch iPad Pro 2017 model and will be getting this keyboard. I've had the 9.7 iPad Pro and use the Smart Keyboard on that one (that 'kit' will be going to my parents :-D ) One of the things I love about the keyboard is the slim softness of the keys. It requires little pressure and just feels like you are gliding along. The magnetic side connection is a no-brainer and you just hold it near and let it tuck itself into place. I have yet to scratch my iPad. I notice like on most devices with magnetic connectivity, if you get dust or dirt it needs to be wiped clean. Keeping one's tech equipment is a good practice anyways. I am excited to be able to get it for the larger model. I will have to get a third party case for the back but there are many excellent ones out there so I'm not worrying. All in all I adore this keyboard.

    10 of 16 people found this useful

  • 2.0 out of 5 stars

    Quality Control?

    I enjoyed using this keyboard, but I noticed that the plastic part that snaps onto the iPad marred the finish over time. So, I ended up returning it back to the Apple Store for a refund.

    If you’ve had one for a while, have a look and I’ll bet that you see yours has been marred as well from just usage.

    I expect better from Apple!

    Disappointed = (

    10 of 17 people found this useful

  • 2.0 out of 5 stars

    Like it, but needs improvement

    I have owned the Smart Keyboard for 9 months now. My initial impressions were "wow". The feel is definitely different, but it didn't take long to orient myself to the keyboard. The romance wore off once I started experiencing poor typing performance while situated on my lap. It must be supported under the keyboard or else the keystrokes are not registered. I have resorted to using a laptop pad under the keyboard to give better performance. The second major disappointment is the keyboard will randomly stop receiving any keyboard strokes. I have removed the iPad Pro from the connection to the Smart Keyboard, cleaned it, to no avail. The only solution is to turn the iPad Pro completely off and then turn on. Then the keyboard works. The maximum amount of time I have been able to use the keyboard without any problems is no more than a week. Then I must turn it off and on again. I have called Apple about the problem and the pretend they know how to solve the problem to no avail again. The only solution Apple has given is to take it in to an Apple Store to troubleshoot and possibly replace it. My opinion is the keyboard it too delicate. When the keyboard is in the typing position and I want to fold the keyboard in front of the screen to pack it the keyboard has a tendency to flop down and hang. This has happened to me a number of times. I think the wiring inside gets damaged each time the keyboard dangles down. I would have rated the keyboard 1 star, but I do like it minus the problems. Apple, do something more than just extend the warranty to 3 years. Improve the design.

    20 of 22 people found this useful

  • 1.0 out of 5 stars

    Brilliant - IF it works

    I got an iPad Pro and the Apple cover for the back plus the Smart keyboard about 10 months ago. Superb - IPad is a dream, and though it was cumbersome compared with the old iPad2 I was used to carrying around, I soon got used to it.
    I also got used to using the keyboard for typing. It's excellent - I coped with lack of hard £ button etc, just really good to be able to type quickly and horizontally while the screen is facing you.

    BUT BUT BUT - after updating the operating system I started getting the "This device is not supported " message. Initially closing apps and restarting often got rid of it. Now it doesn't, and my £130 keyboard is an expensive and second-rate screen protector.

    I've been on many forums and it is clear that this is a very common problem worldwide; and that Apple appear not to be interested in acknowledging or solving it. I like My iPad and invested over £1100 on it, so will not be changing anytime soon. But when the time comes to upgrade, if this hasn't been sorted out, Apple will lose a customer. Shocking. Apple used to be hyper-dependable. Things just worked and they fixed problems quickly. Now.....

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    Excellent! This keyboard is part of what makes your iPad Pro a 'pro' device

    I have been using my Apple Smart Keyboard with my 12.9" iPad Pro on a daily basis for about a year now. After having tried the Logitech (nice but enormous, bulky and heavy) and the Zagg (even MORE enormous, bulky and heavier) I finally tried the ASK. Wow, what a difference. Sure it isn't backlit and doesn't have the function key row but there are plenty of shortcuts and if you know how to use the screen prompts you dont miss a thing. Other than the charging and dragging around a ridiculously big and heavy cane that completely negates the point of having a slim mobile device.

    I am also a bog fan of the fantastic virtual keyboard but when I need to write an article or longer document in Word I always rely on the ASK. I am a CLE instructor for lawyers here in Florida and also nationally and I have demo'd this item to many of my clients and students and lots have gotten one afte being hands-on for a ew minutes. You simply will not find a sleeker, better designed option to enhance your IPP experience. What else would you expect from the same designers who created to IPP itself anyway? Looking forward to the evolution of the product with more features too but thee is nothing at all wrong with this product in its current form!

    10 of 14 people found this useful

  • 1.0 out of 5 stars

    Works when it wants too

    I purchased this keyboard to compliment a gift of the 12.9 iPad Pro in late January 2016. The keyboard's angle causes constant issues with touching the screen while typing. All of this I could live with until the advent of iOs 10 when the device started telling me that it was no longer supported. I have read articles from various apple trade journals stating that Apple is revising its warranty on this keyboard. First articles started appearing in print in May. When the keyboard was brought to the Apple Store in New Orleans everyone stood around scratching their heads. I was turned away with an explanation that maybe Apple would send out a notice to the stores confirming that warranty. In the meantime I gave up three hours of my day. On the iPad support forum mention is made of hard boot remedies but to no avail. Mention is even made of the warranty revision, but do I want to spend snother three hours waiting to be turned away again? I think not! Do I recommend? Not only no but Heck no

    99 of 113 people found this useful

  • 1.0 out of 5 stars

    Expensive and unreliable...

    I bought this Apple keyboard with my 12.9 inch iPad Pro. It worked fine for the first six months. Then the dreaded message "This accessory is not supported by this device" started to show up. Now at one year, the message pops up almost every five minutes. Apple has yet to provide a solution to this flawed product.

    I've kept it for two reasons. 1) it still protects my iPad screen. 2) it provides much better support in the tilted reading position than the $60 Apple cover (without the keyboard).

    One effect from Apple failing to provide a solution => lost sales for Apple. Many of the students I teach at our local community college have commented after seeing my frequent "dreaded" message that they wouldn't buy this accessory.

    I'll revise my review if Apple corrects this problem.

    47 of 49 people found this useful

  • 1.0 out of 5 stars

    Lacks durability

    This was a great keyboard for about a year. I loved the keyboard's feel and that it doubles as a cover. After about a year, I started getting an error message that the "device was not compatible" and/or the keyboard would simply not work. I would have to do a reboot to get it to work again but would quickly stop working. Not sure if this is hardware issue or an issue with one of the updates but now I basically have a $170 cover. On Apple discussion boards there are many people with the same problem, so it is not unique to me. Very disappointed.

    39 of 41 people found this useful

  • 5.0 out of 5 stars

    Expensive, but I would buy it again without hesitation!

    I bought this keyboard along with the silicone backing at the same time when I bought my IPad Pro 12.9". It was very pricy but the only other keyboard offered was by Logitech and that was far thicker and basically turned my IPad into a laptop. Ive been using this keyboard for about 3 months or so now, and as a college student who was just finishing up his second year of college I can definitely vouch for the usability of this keyboard. I like how there is just enough feedback from the keys to ensure you actually hit a key and also that the face of the keyboard feels like a nylon material with no breaks between the keys. This makes it impossible for things like crumbs or dust to get underneath the keys. This feature makes it look very clean and sanitary. In short, buy this. I have enjoyed it every day since I purchased it and I don't have a single complaint, other than the price and the fact the keyboard isn't backlit. However these are pretty minor "complaints", I'd still purchase this again without hesitation. Hope this helps.
    -W

    7 of 11 people found this useful

  • 1.0 out of 5 stars

    Poor internal design creates havoc over time.

    I agree with many other reviews on this page about the poor internal design creates problems. The keyboard is indeed comfortable, sleek, and light. However, after a few month of use, it has failed me - now twice. And Apple says "sorry your out of warranty." They replaced my first keyboard after it began and eventually failed for good. (Error message: "Device not supported." is how the keyboard begins to fail.) So... I'm not purchasing a third. Bottom line? Don't buy the Apple Keyboard for iPad Pro. You will find more frustration using it that you will get great use from it in the long run. Find another compatible keyboard (z@99), like the one I used faithfully on my original iPad 2 purchase years ago. Never had a problem with it.

    88 of 100 people found this useful

  • 3.0 out of 5 stars

    The Only Keyboard That Matters (But Needs An Upgrade)

    As a working professional writer who only uses my 12.9" iPad Pro while traveling and working on the road, I use the Smart Keyboard all the time and still believe it's the only option that matters when you consider functionality, weight, the connection, etc... but it does need updating, and I'm seriously bummed the new generation of iPad Pros don't appear to be getting v2 keyboard option.

    With a brand new "Smart Keyboard 2.0" I would have already purchased a new 12.9" Pro today... with none announced, I am fine hanging back. It's that vital an accessory, but that criminally neglected in this refresh.

    19 of 21 people found this useful

  • 3.0 out of 5 stars

    Excellent Layout, Poor Build Quality

    The Apple Smart Keyboard for the 12.9-inch iPad Pro is arguabley one of the best keyboard layouts and has one the nicest tactical feels of any portable keyboard out there. Unfortunately I have been through 2 in the last year. They are incredible susceptible to bending and many come off the shelf in a marginally bent state. The bending causes the substrate that links the keys together to malfunction resulting in inoperative keys. Frustration strikes when you are in productive mode and realize yet another set of keys won't work. I am hoping for a much better solution from Apple in the next gen keyboard.

    18 of 20 people found this useful

  • 4.0 out of 5 stars

    Just about as good as you could get

    It's durable, I don't really notice the weight when I'm holding the ipad with the cover folded up.

    I would have preferred a little more of an Apple keyboard asethetic to the shape of the keys, like the MacBook or Magic Keyboard, flat and square keys. But maybe I just like that look and feel.

    The keys are a bit textured, like the texture of fabric but in plastic, not smooth. The action feels very nice, much closer to the feel of pressing normal keyboard keys than you'd expect from something that is this thin. It doesn't feel like pressing a plastic bubble, there seems to be a separate key under the surface that is pressed down, which makes it feel very much like a normal keyboard.

    When I lie down with the iPad and keyboard on my lap (on a lap desk), the screen is angled more away from me than I'd like, but if you were using it on a table and sitting upright then it would probably be angled just right, which is probably what they were going for. It's very much lighter than my MacBook Pro, and there are no issues with heating up your lap.

    Overall it makes the iPad seem enough like a laptop that I find myself instinctively reaching for a mouse. But using your fingers isn't bad of course.

    It is a bit expensive. But I like it, and I'm glad I purchased it, and it does make the iPad usable for more things than it would otherwise be. I think I prefer this to a separate bluetooth keyboard as well, partly because it's self-contained and attached to the iPad.

    9 of 11 people found this useful

  • 5.0 out of 5 stars

    ! Keyboard is genius....

    Recently purchased an iPad Pro 12.9 to act as a light weight laptop replacement for 13 inch MBPr that I gave to my sister. First, I tried the Otterbox Symmetry case with a Bluetooth apple keyboard. The Symmetry is a beautiful case; and really does protect the iPad from bumps and scratches. But I soon realized that I really wanted the keyboard attached in some way to the iPad. Secondly, I tried the Brydge 12.9 Pro keyboard. I loved how the Brydge keyboard looks so similar to an MBP keyboard. The Brydge has some issues. First, the bluetooth connectivity was spotty; secondly, the keyboard did not fit with the Symmetry or the Apple Silicone Case. Leaving the IPad Pro naked. Further, the combination of the IPad Pro and the Brydge made the combination seemingly heavier than the MBP. In addition, the iPad Pro was too heavy for the keyboard's hinges causing the iPad to fall flat while in use. Finally, after watching several YouTube videos I decided to try the Smart Keyboard with the Silicone case (still wanting as much protection for the iPad Pro as possible). Result? This review is being written using the iPad Pro 12.9 and its companion Smart Keyboard. The whole setup is on my lap while laying on the couch watching a movie. Wow. The iPad Pro finally feels like a true productivity tool. I love that the keyboard can double as a presentation stand, Smart Cover, and of course, typing. And all without getting uncomfortably warm/hot like the MBPr. And the keys make sounds while typing. Oh, and did I mention that the whole setup is soooo light weight?!. Looking forward to taking this to meetings and working while on the road; while sitting up in bed; on the sofa, car.....you get the idea! Thanks Apple.

    10 of 13 people found this useful

  • 1.0 out of 5 stars

    The keyboard is garbage---and let me tell you why

    When you first buy the keyboard, you will love it. Look at all these 5-star reviews that are recent. They have not had the keyboard long. This keyboard does not last more than 6 months. I have had had 2. Both failed in the same time frame. First the numbers begin fading, then you start getting "not compatible accessory", and then sporadic connection issues where the keyboard does not respond.

    I am very familiar with this keyboard. Go ahead an buy it. You will replace it in 6 months. Look at this as a $25 monthly payment to Apple once you amortize the cost of the keyboard over the 6 months. Look at it like a "keyboard service" they are offering you. Yay!

    I have not tried other keyboards from other manufacturers. I ended up buying a MS Surface to replace this and using this very expensive iPad Pro to play games. It is not useful for business. Don't do it. I have every Apple product made and as a result of this keyboard I now detest this company for bamboozling me into a product that they know is garbage.

    42 of 54 people found this useful

  • 1.0 out of 5 stars

    Literally about to throw away

    Unlike some others, I liked typing on it and only used for basic typing so missing keys didn't phase me. Would have rated a 4 a few months ago. Now, connection is not great, get told often that device isn't connected or doesn't work, and when connected and iPad screen locked it will start flickering like there is some energy surge happening. Know Apple will just tell me out of warranty so going in garbage and buying the non Apple alternative.

    33 of 38 people found this useful

  • 5.0 out of 5 stars

    The best keyboard if not perfect keyboard I have ever used!

    Not gonna lie, I have actually used this to play games and it can even do that! It works like you'd expect from a computer keyboard, yet it does better than those that I have used in the past. This is not onky the perfect example from things made by companies that of,course go perfectly well together, but an achievement for something made out of soft material especially being used as a case! I recommend.

    3 of 5 people found this useful

  • 2.0 out of 5 stars

    Not a Smart Keyboard

    I hate this keyboard. Hard to use and harder to push the keys. No backlight. Does not set up very well. Very disappointed!

    6 of 11 people found this useful