• 2.0 out of 5 stars

    This is garbage.

    It’s a good concept. But you’ll spend 50 years of your life by the time you die trying to get it to work when you need it to. I wouldn’t recommend this to anyone that I love. Especially for the price, it was been the most frustrating piece of technology I have had to deal with in a while.

    16 of 20 people found this useful

  • 2.0 out of 5 stars

    Keyboard has connectivity issues

    I used this keyboard ever since I purchased my iPad Pro. When I first purchase it, a couple times it randomly would have connectivity issues. I would have to unattached and reattached an it would be fine. I should have returned it and purchased something else. Now, I get an error message that says “ product is not supported and often it will not work at all. I don’t recommend this keyboard. Save yourself the hassle and just try something else. Today I’m looking for a replacement.

    15 of 18 people found this useful

  • 2.0 out of 5 stars

    Not for anyone who has to write a lot

    I really *really* want to like this keyboard but the honest truth is it's smushy. It's not solid enough for anyone who has to do a serious volume of writing. It's tiring on your hands. The fact that the key layout is different from the Mac is also supremely annoying. I'll be checking out the Logitech and the Razer instead.

    11 of 14 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money.

    Works great for about a year, then completely stops functioning. Now I just get an “accessory not supported” message every time I connect to my iPad Pro. This is way too expensive for something that doesn’t work. I’ll probabaly trash the iPad and look at replacing it with a Microsoft Surface.

    19 of 23 people found this useful

  • 5.0 out of 5 stars

    Best Keyboard I've tried. Sleek Look & Easy

    Best keyboard ever. Okay no place for a pen and no back protection, but you can buy Tech 21 Impact Clear Case for 12.9-inch iPad Pro (2nd Generation) from Apple site which shows off the back and has a pencil holder. Problem solved. Thought about this long and hard because it is not cheap. It is truly great how easy it is to switch from having a keyboard to using it like a slate.

    A true winner.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Connection continually drops out, keyboard falls off, key names wear away

    This is really a very ordinary product from a company from which I expect a lot more. First - the connection with my new 12.9" Ipad Pro continually drops out, it's driving me mad - right in the middle of writing an email or a document. Second - the magnetic connection to the Ipad is not strong enough so the keyboard keeps falling off. Third, after a couple of months, the letters on the keyboard are already wearing off.

    Certainly not a quality product and definitely not recommended.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Cool features, but doesn't last.

    At first I loved the keyboard, but a few updates ago I started having trouble with connectivity. Now my iPad and the keyboard lose connection dozens of times a day, often in the middle of using it when I haven't moved it or anything. I get repeated "This Accessory is Not Supported by This Device" messages in the middle of a presentation, and/or the screen starts strobing and bleeping at me like it's trying to turn on or off. None of these things happen when the keyboard is not connected and my Apple pencil, bluetooth speaker, etc. all work fine so it's clearly a keyboard problem.

    It's clear from online reviews that this is a persistent problem, and Apple doesn't seem to be doing anything about it. I'm going to have to spend another $150 for a new keyboard, and it won't be the Apple one.

    27 of 28 people found this useful

  • 5.0 out of 5 stars

    Fantastic

    I LOVE this product. It turned my iPad Pro 12.9 into a laptop. the keyboard has a wonderful feel, the hinge for the cast is such a great addition, and the ability to detach my keyboard when I need to draw ( I'm an illustrator ) is what sold me on this. My only complaint is that when folded up in clamshell mode ( the iPad is fully covered over) , the keys are still active and if you apply any pressure around the keyboard part, the music turns on which is fairly annoying. I sometimes find my iPad playing music in my bag by itself because of this issue.My only solution is to turn off my iPad to prevent this . I would love it if it were possible for logitech to update the firmware disabling the keys when the iPad is shut in order to prevent this from happening.

    8 of 11 people found this useful

  • 3.0 out of 5 stars

    Letters on keyboard are wearing away! After only a month!

    I had to return the first one of these after only a week, as the space bar wasn’t working well.

    Now, after only a month, the letters “A” and “T” are starting to wear away!

    This is extremely annoying!! Because it’s not like I’m typing all the time.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Does not work. Even after 4 replacements

    I have had 4 of these cases and all have died. It connects and either doesn’t hide the on screen keyboard or if it does hide the keyboard doesn’t do anything when type on it.

    30 of 30 people found this useful

  • 1.0 out of 5 stars

    Great while it worked

    Brand new and the space bar and letter h just quit working. Very finicky sometimes doesn’t work at all.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Great idea poorly executed

    I really love the Smart Keyboard when it works. Unfortunately it is incredibly finicky. I had mine for nearly a year, and I started receiving error messages every time I used it that said “this accessory is not supported by this device.” Of course the absurdity of that error message...using two Apple products, the iPad Pro and the Smart Keyboard, that were designed to work together, but do not...was also frustrating. Happily, the Apple Store exchanged the keyboard for a new one. I hoped maybe they had improved the design or the interface so that it would work reliably. Unfortunately, my replacement had a manufacturing defect, where the rubber bar that attaches to the side of the iPad is warped, so it doesn’t hold on to the iPad very well...I have almost dropped it several times! When that happens, it will be a sad day. But because the connection is weak, periodically the electronic keyboard pops up and it won’t recognize the Smart Keyboard. I have to detach and reattach the Keyboard, or I have to wiggle it to try to get it to connect right. It is really frustrating. The iPad is fantastic...I’m really trying to use it as a laptop replacement, and for the most part, I think it would be successful if I could rely on the keyboard. Which I can’t. And it was $160. Amazing price for something so unreliable.

    34 of 34 people found this useful

  • 1.0 out of 5 stars

    Great while it worked

    This is an excellent keyboard, while it works. After about a years use my iPad pro started giving me an error message that this keyboard is not supported by the device and the keyboard just stopped working. After taking it into Apple to be looked at I was told that this was a known problem with the only solution being to buy a new iPad altogether (which doesn't guarantee you won't experience the same problem and seems a bit steep for a keyboard issue when the iPad itself is working great) or use a third party bluetooth keyboard. I know several people who have experienced this same problem. I would skip this keyboard and spend the money on a third party keyboard until Apple can get this problem fixed.

    22 of 22 people found this useful

  • 2.0 out of 5 stars

    Disappointed

    I brought my Smart Keyboard even before my iPad arrived. Almost immediately I noticed that certain keys stopped working. Thank God I purchased it at Best Buy and they gave me a one time exchange but they indicated going forward they would not do that. I’m not use to Apple products failing and I am quite disappointed based on how expensive this was. I would be cautious when purchasing this product.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Keyboard-Should be great,, but it isn’t!

    First one didn’t work at all. Travelled far to the nearest shop, it was exchanged.
    Second one....
    well it work fine when connected. That is IF you van get to connected.
    The system is so finely balanced that I have trouble every time I try to connect.
    I have it in the correctly position (typing) and on a table top.
    This is the poorest thing I have ever bought from Apple. Ever!
    And it is SOOOOOOOO expensive. It ought to be bullet-proofs and infallible for this price!

    For the first time ever, I’m going to try to get a refund and buy a (much cheaper!) competitor’s product.
    It could have been good. It is not! :-(

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Keyboard great until 1 year - then stopped connecting

    I loved the ease and double use of the keyboard (used as cover). However, it started to not to connect more and more before it stopped working. Took it to Apple store. Thank goodness I had AppleCare so it will be replaced. Funny thing is that no surrounding stores have them in stock...makes you wonder on a few levels.

    10 of 11 people found this useful

  • 5.0 out of 5 stars

    To me, it is worth it

    I realize the price of this product is ridiculous, however, it is exactly what I was looking for in a keyboard folio. 1). The way the keyboard secures the position of the device is excellent. What I mean is, when using the keyboard the iPad is set and stable. There is no flop whatsoever. Because of this, I can place the keyboard in my lap without reservations of the device separating and falling to the floor. To simply say, when using the keyboard the iPad and the keyboard is as solid as one unit. 2). This setup fits comfortably in my lap, and the angle of the screen is nice. Note: I do have longer legs than most, as I am 6’4” tall. 3). I must admit that I didn’t think much of the keys feel or travel... until I got it home! I am not sure what happened to my prior thoughts but now I approve. So much so that I am saying they feel perfect. 4). I thought I would want a trackpad, but discovered it isn’t necessary. With easy to learn keyboard shortcuts I don’t find myself wanting one.
    In closing, I wanted to rate this product 4 stars due to its insulting price, but I can’t rate it less than 5. I am enjoying it that much.

    7 of 9 people found this useful

  • 5.0 out of 5 stars

    Met my standards

    I am a full time student and I am constantly using my iPad and keyboard for school. This keyboard is efficient, minimalistic, and does the job perfectly. It may not be the most beautiful keyboard in the whole world and it’s no where near the worst. I am not super picky about keyboards, but I do understand why some people are, so if you are I recommend trying out this product in the store and making the decision for yourself. This keyboard serves as an awesome screen cover and it is so perfect for the small desks I use at school. I love it and I am very pleased with my purchase. As always.

    P.S. I never write reviews EVER but I believe this keyboard deserved one.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    No backlight is unforgivable.

    It’s a high quality product that has held up well - which seems to be good news compared to other keyboards for the iPad Pro, so that’s good, but without a backlight or some better choice for key/markings materials, all the keys are invisible in low light. Then, because the keys seem non-standardly small, and errors consequently higher, most time using this keyboard involves heavy backspacing & correcting. 80% of my typing is corrections on this thing because I can’t see the keys.

    Apple shouldn’t have tried this hard but still failed to figure out how to make the keys visible at all times. If the keys were white & the lettering black, the screen light would have been enough to light the keys in the dark. Dummies!

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Lovely but frustrating!

    Pros:
    Lovely looking and feeling keyboard.

    Cons:
    Too close to the screen resulting in frequent inadverdent screen touches which throw off typing.

    Unacceptable:
    Keyboard disconnects FREQUENTLY and can be very difficult to reconnect. Getting to the point of being unusable. I bought it for use while traveling and when it works it is perfect. But it takes a lot of effort to get it to connect and then it quickly disconnects the moment I do anything other than type.

    Frustrating!!

    20 of 20 people found this useful