• 2.0 out of 5 stars

    At first it worked fine but one year later intermittently working

    I’ve had my iPad Pro for 1 year now the iPad is awesome the keyboard and separate case are really terrible for the price you pay. The keyboard is basically cardboard with keys under a vacuum sealed plastic exterior. The magnet holding the keyboard on will fall all the time, it’s lost it’s magnetism. In fact I’m typing this from the virtual keyboard because the keyboard isn’t working

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Disconnects frequently

    I cannot recommend this product to anyone until Apple figures out the disconnecting problem that has been going on for 1 year. My iPad Pro 12.9 is connected to this, but the keyboard frequently stops communicating with the iPad. The only Apple troubleshooting steps are to disconnect it, reboot your iPad, then reconnect it. I've done this numerous times and it is getting to be an hourly problem. I want to like this product but it is too expensive to deal with problems like this.

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Accessory not supported.

    It works great, when it works. Most of the time I get an error saying “Accessory not supported”. I had hoped iOS 11 would resolve this, sadly, this was not the case.

    19 of 21 people found this useful

  • 3.0 out of 5 stars

    I really like it but...

    I really like this keyboard...it's a bit expensive ... but lately I noticed it's been making my iPAD beep like crazy (non-stop) and it's been displaying a message that says this device is not compatible with my iPAD Pro ! What's up with that ? It was working perfectly fine...

    Please note that this is my 2nd keyboard for my iPAD pro...and this keyboard isn't cheap...

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    keyboard dead in under a year

    Just like all the other reviews online, this keyboard becomes unrecognized by the iPad Pro in under a year. Considering this is the most expensive option and a genuine Apple accessory I would avoid this product.

    3 of 3 people found this useful

  • 4.0 out of 5 stars

    Imperfect, Expensive, But Still Comfortable And Sturdy After 18 Months

    I bought this with my original 12.9” (late 2015) iPad Pro and although I’ve bounced back and forth between missing a trackpad and wishing for a slightly more rigid keyboard—especially when on my lap—I don’t regret the purchase. It has held up very, very well for more than a year, and is much more comfortable to type on than my old Retina Macbook was (which I finally simply replaced with my iPad Pro.) It’s also much lighter and easier to attach and detach than the Logitech keyboard cases. Caveats though: it’s too expensive; it’s a dust/crumbs magnet; and the felt on the bottom of the keyboard touches whatever surface you’re using—you’ll literally come to fear dirty cafe tabletops.

    Mine also ended up with the second-year failure issue (numerous “this accessory not supported” error messages, occasional keys not working/sticking.) Apple recognized the issue in Spring 2017 and extended the original 9.7” and 12.9” Smart Keyboard warranties to three years and will replace failing keyboards for free under a Quality Care replacement program. Others here seem to have had difficulty getting a replacement but I had no trouble at all at my local Apple Store (North Michigan Avenue in Chicago), where the Genius Bar folks knew exactly what I was talking about. (I’m waiting on the replacement to ship to store now.)

    In the end, wish the keyboard were cheaper, but definitely recommend it. Especially with iOS 11, it makes your iPad Pro absolutely feel like a laptop replacement.

    12 of 14 people found this useful

  • 2.0 out of 5 stars

    Wait for better if you can

    First the bad. Rather flimsy plastic which I expect to wear out in a couple of years. Also, when the keyboard is folded back the weight of the iPad weighs down causing tension on the spine of the keyboard which will hasten deterioration. Way overpriced. Doesn't protect the rear of the iPad. No dedicated keys for volume and seemingly no short cuts for volume either. No back light. When folded into a keyboard the micro fibre is on the base of the stand and so will pick up any dirt on the surface it is placed, which will then transfer to the screen. The same problem occurs when the keyboard is folded back out the way, the micro-fibre is exposed. Worst of all the keyboard frequently loses connection and you must detach and reattach to regain its capability. This is not simply a fault with mine as I have used these keyboards in several Apple stores which have the same issue. Also not really suited for working on a lap due to the flimsy construction, far better suited to table top use.

    On the plus, it's a keyboard, it works when it's working, and it's pretty much all that's available.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Terrible design

    Keyboard is poor and so is the magnet design. It makes you want to treat your ipad as a laptop, but ipad easily falls when it is sitting on your lap. My ipad cracked

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Great iPad cover

    The keyboard protects my iPad well when I'm not using the iPad and it's also a useful stand to type with. An important feature for me is voice command. To use voice command with the iPad, I have to disconnect the keyboard and use the voice command within the "in screen" keyboard rather than this "smart" keyboard that I spent over $100 on. That alone makes the keyboard very limited. Even my ancient iPhone 5 has voice command. The keyboard needs an upgrade or Apple needs to add a "smart" command to use voice dictation and let customers know about it. A lot of keyboards have voice command, but not the one from Apple for their iPad Pro. It's really disappointing.

    25 of 29 people found this useful

  • 1.0 out of 5 stars

    Not what I expected

    The IPadPro itself is great and the accessory keyboard was also until after one of the operating system updates. The "device does not support this accessory" started popping up, interrupting typing. Some keys would not work. I went to the internet and found I was not alone but nothing from Apple itself. I visited my Apple Store seeking an explanation and remedial action. First, they did not acknowledge being aware of the problem even though I know I am not alone. They replaced my keyboard, no charge. One month later, I discovered two keys not working, the ' and &. Went back to the Apple Store and still no acknowledgement of the defect. I was told I would have to wait at least an hour to speak with someone who might be able to help me. That was unacceptable and I left the store. Extremely disappointed and rethinking my plan to upgrade to the new MacBook Air. Don't buy the keyboard until Apple comes up with a fix, other than swapping at the store after waiting for an hour.

    23 of 27 people found this useful

  • 4.0 out of 5 stars

    Like the apple key board

    I have used the keyboard for about 2 months now. I originally thought i would by the Logitech keyboard which Apple Store also stocked. They were out of stock the day i purchased my iPad Pro, so i went with the apple key board. I was especially glad of that decision when i started reading Logitech reviews from multiple users that stated the key board was scratching their iPad screens. Here are the pros and cons of the apple keyboard from my perspective:
    1. Light weight
    2. Always on, no need to charge
    3. Connects well. No lag period of time
    4. Good feel for the keys. Easy to type on

    1. No back light. This is the one i miss the most
    2. No funciton keys
    3. No back cover for the iPad-i purchased a sleeve that fit my iPad Pro and the keyboard
    4. No pen holder

    All in all, it is the best keyboard for the pro at this time

    12 of 15 people found this useful

  • 1.0 out of 5 stars

    Beware, this is a great keyboard...at first. Then it dies

    When I first got this keyboard, I was in impressed. It worked well and just automatically magnetically attached great but, as is becoming troublingly more often the occurrence with Apple products, glitches started after about 12 months of use. The first thing that happened is the iPad Pro displays the message "Accessory Not Supported" so, as many people do, I disconnect it and reconnect it, which fixes it temporarily. After that, every time you open the iPad that same message constantly pops up. Then, after a few weeks, the iPad stops seeing the keyboard altogether. Now, at 14 months it's absolutely useless and the iPad doesn't even recognize it is attached, so the keyboard is now dead. I use my keyboard regularly for my business, and I need it, I am constantly typing text messages and emails from an airplane seat to sitting in the bed. It's been adult used and protected the entire time I've had it. Never dropped or left near moisture, I take care of my stuff, especially my Apple stuff. Just average adult use. Don't get me wrong, if the keyboard was, say $20, sure, I get it, not that big of a deal, but as expensive as Apple products are, they should last well beyond 12 months.

    I paid a hefty price for this because I thought it would last. $170 for a keyboard that lasts 12 months is a ripoff, sorry Apple, this one is a major fail on your part. #ipadkeyboardfail

    I'm still not sure if it's a hardware issue or a software bug but, either way, it is dead.

    If you want a keyboard that lasts and works for about 12 months, then buy this keyboard, it'll cost you about $15 per month because at 12 months, it's going to die and you're going to have to either buy a new one or go without.

    I am really surprised that Apple has not done something to fix this problem. I really hate to have to type this review because I am an Apple person, not obsessive but everything I've got is Apple, iMac, iPad Pro, iPhone, Airport, etc. In fact I still have my original iPad 1...and the aftermarket keyboard STILL WORKS. My children now use it.

    Sincelry disappointed at the failure of a $170 keyboard.

    Future buyers: Beware

    52 of 55 people found this useful

  • 4.0 out of 5 stars

    Great feel keyboard- great steadiness

    The keys on the keyboard feel great to use. The steady design doesn’t make the screen wobble at all. I would have given 5 stars if this case protected the back of the iPad. I think for the £169 I paid, it could have been implemented.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Faulty product with little or no help from Apple

    Got about a year and a half out of this keyboard but an iOS update seems to have rendered it useless. Device is not recognized by the iPad Pro. Over and over and over. Can't even leave it attached without constant error messages. I am clearly NOT the only person to have this problem. It is all over Apple forums. Finally made it into the "nearest" Apple Store but was turned away because they couldn't give me an appointment with a "technician". I had a simple question: Do I have to buy a new one or is there some kind of replacement plan? They would no tell me. Extremely disappointed. I was using my iPad Pro as a laptop alternative. This problem has made that impossible without spending ANOTHER $229 or spending 3 hours driving back to the Apple Store on the off-chance of a fair resolution. Why can't SOMEONE just tell me if I have to pay full price to replace it or not? I would just buy it online and be done with it.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Feels good, but never sat right from the start

    The case itself is fine. The keyboard feels good. What is horrible is when put in keyboard mode, the horizontal part (the whole keyboard) never set flush against the surface it is sitting on, the front edge sits 1/4 above the surface. Which leads to not really being able to type efficiently or at all because it wiggles the whole time. It makes it nearly unusable for me. I didn't mention it or take it back because I thought it was just a normal thing. Until my mother in law got one and hers sits flush. Huge difference! I guess I just got a bad nut.

    9 of 12 people found this useful

  • 5.0 out of 5 stars

    So Far So Good

    I love the keyboard so far. I read all of the reviews, and bought it. Granted, it's only been a month. I had the IPad Pro smaller version before I upgraded to the new Pro 12.9. Yes, it is missing a spot to secure the pencil, but I didn't let that sway me. I have a nice case to hold it or a strap to attach it if I want to. I do wish there was a back cover and a number pad. What I really miss, in case anyone at Apple reads these, is a backlight function. I do a lot of nighttime reading/typing and would love that. Unless it is here and I am missing it. But so far it connects immediately, I've not had any issues there, it's light, keys are easy to use. Maybe the next one will have a little scroll pad on it haha, then I would probably never use my laptop again.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Stopped working after warranty

    First Apple product I have been disappointed with. Love the IPad but the keyboard didn't last...

    22 of 25 people found this useful

  • 1.0 out of 5 stars

    "Device not supported"

    7 months old and no longer works. Keyboard gets hi-jacked. Concept was awesome, but execution epic fail... I expect more for what I paid for this. Looking for a more reliable replacement.

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    I defraud myself

    It's the worst investment I've ever made, I've had to change it for two months and pretty much the same thing. Life time 9 months. Nor is it worth this keyboard. It did not meet my expectations disappointed me.

    16 of 20 people found this useful

  • 1.0 out of 5 stars

    Stopped working :(

    Really loved this at first, yes it was great. But I've now had it for over a year and its now only a very expensive flip case. Doesn't even work with Apple services anymore. Totally dead. For the money i would have thought it would last longer. Extremely disappointed, will not be buying a replacement.

    3 of 3 people found this useful