• 1.0 out of 5 stars

    Like everyone else, Shatters like made of thin cheap glass, ridiculous.

    Really apple? what were you thinking? This remote is literally a joke, drop from any height and it explodes. But I guess the 79 dollar replacement is the real joke on the consumer.

    144 of 158 people found this useful

  • 1.0 out of 5 stars

    Very disappointing usability... definitely poor overall design

    I have gone back to a universal remote because this is so bad. I have never written a bad review before but this needed to be said.
    First off, this is a nice looking device and the basic principle is good.
    The Siri features and capabilities are great.
    The rechargeable battery is great

    The bad:
    Even when adjusting sensitivity the touch surface is inconsistent and frustrating
    The motions required to skip vs scroll is finicky and when combined with the inconsistencies of the touchpad, frustrating
    The inadvertent results when just picking it up that can happen are frustrating.
    The difficulty scrolling or navigating back to original location is frustrating
    The symmetry in the dark is frustrating
    Hearing people say "learning curve" about inconsistent sensitivity or inadvertent behavior that is not related to learning... is frustrating
    Having the touchscreen crack when you drop out of frustration... is frustrating

    In summary if you took the original remote and added a rechargeable battery and Siri, it would be great.
    The poor touchscreen implementation is the root of the problems.... more of a beta device at this time.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Fragile Remote

    Joining the queue. Mine also broke when it fell off couch. I think the penny should have dropped by now for Apple. It costs 129 dollars to replace in Austalia.

  • 1.0 out of 5 stars

    S H A T T E R E D (AFTER 24 HOURS)

    My remote shattered after less than 24 hours from a small drop. So disappointing. And at $80 to replace, I'm not sure I can afford it.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Badly Designed

    This remote looks great resting on a table, and that's about the extent of the positive things I can say about it. That and the textured glass surface used for the touch pad. What I take issue with is design. On the whole I love Apple design - that's why I pay the Apple premium. I think it is the hardware quality and attention to detail that they do better than everyone else, and is what keeps me firmly entrenched in the Apple ecosystem. But this remote... I truly don't understand how such a design flop made it all the way to production. For starters, it is not easy to pick up off a table (you kind of have to pinch it with your fingertips and push your fingers underneath an edge). Then once it is in your hand, it feels like the remote wants to escape. Not a natural in-hand feeling. Every time I set it back down on my wood table it clickety-clacks loudly. And when I do happen to drop this thin aluminum rectangle as I often do, I'm always cringing because it makes a sound like it might have just broken. I'm just glad that it is so light, otherwise I feel like mine would have been broken by the force of impact against my wood floor by now. It's sort of this awkward middle-ground between being light and nimble, casual and somewhat "tossable" like we all know remotes to be, and being a nice glass and metal device that one should handle somewhat cautiously. I came here to see what a replacement costs IF my remote should break in the future on one of its falls, and was astonished to find an $80 price tag. That's the point when I felt like writing this review.

    So obviously you'll be buying this remote anyway because you need one and there is no alternative remote that works with the Apple TV, but I just wanted to voice my discontent. Apple has no business charging $80 for this remote, considering how bad it is. How do they get away with it...

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    So disappointed

    We are a large die hard apple family of seven who own almost every apple product made .This is why it pains me to write that I am highly disappointed with how fragile this remote is. We have ceramic tiles in our home and take very good of our products but one slip, just once, and this remote shattered to tiny glass pieces. It did not even fall from a high range. I was terrified as my four year old daughter tried to pick it up and had glass on her hand. It just continued to chip away. I never knew that a case was made for the remote as I was given this as a gift on its release date. I also did not realize that it was glass. A warning would have been nice. At first I thought its ok, we'll just pick up another one but a replacement is half the price of getting a new apple tv. $79.99 for another remote is insane. So upset.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Glass shattered when dropped from chair. Remote not fit for function.

    Glass shattered on remote when dropped form very low height. Remote not fit for function. Apple should have drop tested this product. Very poor design effort. Would have expected more from apple.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Very poorly designed

    Firstly, the remote is designed in a way that makes it quite difficult to know if the remote is right-side up, especially in the dark. Second, without a battery indicator, you will only know the battery is low or dead once you try to turn on the Apple TV. So if you don't use it too often, it will be headache.

    15 of 17 people found this useful

  • 1.0 out of 5 stars

    Worst Apple Design Ever

    Oh, that remote looks so beautiful... Just wait, once it has its first drop to the floor, no matter the distance, it will break. Why? Because the remote that you let your kids play with is made of glass. No big deal you think, the last version of Apple TV came with a remote and those cost $19 to replace. Now you're here looking at the $89 price tag to replace a remote that you will have to put in a hermetically sealed display case to keep from being broken again. We have had the new Apple TV for six days and the remote is already broken and useless. I don't plan on replacing my remote as I can't afford the cost of replacing a remote every 6 days (that adds up to $5,400/yr).

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    3rd one

    This remote does not work with children, even with silicone cases. Shatters easily. Too expensive to replace.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Worse remote I've ever used, period!

    Ok, Siri works ok. The buttons work ok. The rest of the remote stinks big time. It's all easy touch and slide and too easily switches between channels and other things with the slightest movement. I keep it on my end table and even reaching for my glass of water seems to make it switch channels. The slightest movement and you are on another channel. There are no markings in this area to let you know what you are doing. Why not at least put arrows or some sort of markings on this area? I hate this remote!!!

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Had for 2 days and shattered

    Was adjusting the hdmi cable on the back of the appletv, and accidentally dropped the remote on the floor in front of fireplace and it shattered. This is extremely poorly made, especially considering the trend at the moment is for homes to not have carpeting. On top of it all, I come online to buy another remote only to find its $80! That's completely absurd! Poor design and then you want to charge me an arm and a leg after it breaks from 1 single drop after 2 days of ownership? There should seriously be a recall on these things. Or at the very least, a free case for now, like they had to do with the bumpers on the old iPhone. And full replacements given for all currently broken remotes.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Suspect quality, suspect pricing, shame

    The full Apple TV package (complete with remote) doesn't cost much more than the remote when sold separately. So you feel like a mug when buying a replacement. The device itself is rather insubstantial, the touch surface is a hit and miss affair, and as others have described it's way, way too easily broken. Being dropped causes it to smash and crack. What is it with the inherent flimsiness in everything now? Remotes need to be more robust than this!

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Want to toss it at my TV

    I've owned almost every Apple product made, and this is the first one I literally hate. It truly seems designed for frustration. Swiping on the touchpad almost never works -- which is, after all, the whole point of the remote. I installed Apple Remote (app) on my iPhone, and that seems to work fairly nicely. The Apple TV (4th Gen) interface is a mess, but at least on my phone, I can navigate it. Honestly, I can't believe this product passed the review team for approval.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Poor Quality. Shattered While Unboxing

    Hello Apple, this is a really poor product. Remote popped out as I was unboxing and fell on our rug. The remote shattered into pieces and cut my father-in-laws finger when he tried to pick it up. My advice: Avoid this product.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    TOO FRAGILE!

    Dropped once, shattered. Too fragile for what's it built for.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    great but...

    great but the thing shattered upon dropping it on my wooden coffee table like seriously

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Remote is glass

    Glass cracked within first few weeks of purchase. Still works but now im waiting to slice my finger open.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Apple TV 4 User Interface is horrible and SIRI Remote is even worse

    The new User Interface no longer allows you to look at your recently added iTunes content, which causes endless scrolling through your contents. Combine this with accidentally scrolling left or right, when you meant to scroll down and this combination of products (Apple TV 4 + SIRI Remote) will annoy you faster than any Apple device you have ever put your hands on.
    The SIRI Remote is a test to see how far your patience can be stretched. I would have already switched back to Apple TV 3's remote, if only I could get rid of the "swipe down for info" bar on top of the screen. It's like Apple is just not interested in how their product will be used or how they ought to function, as long as it looks like it might be cool, people will buy it anyway.
    Besides, the SIRI function may be useful, but since I don't live in the USA, it (still) doesn't work for me. This is such a disappointment, which really makes you question Apple's sincerity towards their customers.
    My advice: Apple TV 3. Stay away from the SIRI Remote! I am rating it 1 star, but only because a zero-star rating isn't possible.
    Shame on you, Apple!

    6 of 9 people found this useful

  • 4.0 out of 5 stars

    Amazing

    Even my mother in law figured out how to use Siri for YouTube searches. Super intuitive and fun. Thanks.

    2 of 6 people found this useful