• 1.0 out of 5 stars

    Which end is up?!!!

    It's just bad. I tried putting a sticker on the end to tell which one is up. I can't stop accidentally hitting rewind when it slides around.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Shattered. Not paying $79. It should be at most $45

    I sat on my remote accidentally because it was on my futon and the entire glass touchpad shattered. Literally hundreds of little glass pieces everywhere. I love you Apple, but my iPhone doesn't even break this easy. Lower the price so I can have a nice remote again, please, because the Apple TV remote App is slow, laggy and just not the same. :(

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Siri Remote = Delicate garbage

    Never in my life have I felt compelled to write a review. This thing is garbage. It fell from a 2.5 foot C table onto our tile floor and is completely shattered. Given that I've spent $450 dollars replacing shattered apple products in the last 6 months, I cant help but feel taken advantage of. I've learned my lesson with apple screens - always get apple care and a shield/case, but why would anyone assume you needed a case for a touch pad on a TV REMOTE WHICH WILL NEVER LEAVE MY LIVING ROOM!?!?!?

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Very Dissappointed

    WoW! I'm not the review writing person type and actually this may be my very first one, but I have to agree with all the reviews here. Over the past few years I've changed everything that I have to Apple cause most products are very good but I have to say on this one they dropped the ball in terms of the REMOTE and that's the reason I gave this a one star rating. The Apple tv itself it's a very awesome product but the remote was designed way too FRAGILE. Less than a month in from using it my wife was about to grab it from the couch and it fell. She half caught it mid air and dropped it only about a foot high, shattering the whole track pad. It still functions but it's too unsafe to use since the glass can cut you're fingers. I just went online to check how much the replacement remote cost was, to find out it's a jaw dropping $79. THAT IS MORE THAN HALF OF THE COST OF THE ENTIRE PRODUCT!!!!!!!!!!!!! Apple should consider, at least, giving a free silicone case, either included or shipped to your loyal costumers like me. In the meantime, we are going to use the phone as the remote.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    WHO DESIGNS A REMOTE WITH GLASS

    SHATTERED FROM a 2 ft drop. otherwise it worked great and battery lasted quitewhile. APPLE needs to fix this defective design.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    shattered and still not sure how

    completely shattered, even with the case on, and i'm not sure i want to pay $79 for a new one. For the time being, i downloaded the remote app to my iPhone, but this is ridiculous....

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Terrible Remote - Low Batter LIfe, Doesn't Swipe Correctly, Easily Lost

    We had the apple TV and loved it, so we upgraded to the newer version. From the moment my husband showed me the new device and I saw the remote, I knew it was designed to have many potential issues. You can see just from looking at it it's not sturdy like the older version. Not sure if we got a defective remote but we have to constantly charge our remote, almost on a daily basis. Such a hassle. When swiping (a feature I hate, what was wrong with push buttons?), it doesn't move in the right direction, you have to keep swiping to get it to move one space over. And the fact that it's so small is annoying, it's constantly lost! Apple you obviously know what you're doing, so fix these issues and stop trying to gouge your customers to pay $79 for a worthless remote. Fix it!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Look at it wrong and it will shatter!

    When I bought Apple TV, I didn't know that the remote was mad out of glass. My 1 y.o. God daughter came over to visit and I was trying get the remote out of her reach and dropped it on my ceramic floor. The saving grace is that with cracked glass and all, it still works. I also use the Logitech Harmony 650 Remote and Apple TV works well with it.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Siri remote is no good

    We've had our apple tv 4th gen since last December, and the remote is pretty much worthless now because of how fragile it is. Had I known this I probably wouldn't have purchased the Apple TV. The cost of replacement is $80.. makes no sense.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Almost too horrible to put into words.

    The ultimate example of style over function. The remote looks great when you take it out of the box, then it's downhill from there. The remote is too small for average-sized hands and is slippery... think about holding an iPhone 6/ 6s/ 7 without a case and you get the idea. Simple movement through menu items is far too difficult. Text entry is excruciating. The glass touch pad is inaccurate to say the least, even when adjusting the sensitivity setting. You will be reaching for the Apple Remote app on your iPhone in no time, but unfortunately I've had connectivity issues with that as well.

    Not sure what Apple was thinking when they designed this, but the usability of the Siri Remote is appalling.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Handle with Care

    Agree with all of the other reviews out there regarding durability. This remote is made of GLASS. If you drop it on anything but carpeting it will BREAK. That the cost to replace is more than 1/2 the price of the overall package is ridiculous. Very disappointing.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Very, very fragile

    Woefully under-engineered for real world use. Remotes will get dropped, and they need to hold up when it happens. I like the Gen3 Apple TV, but based on personal experience, I'll be replacing the remote often. Took less than 24 hours for mine to break. Cat knocked it off a table and onto a wood floor: shattered. If you're considering purchasing a Gen3 Apple TV, be sure to factor a few hundred dollars extra in for $79 replacement remotes.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Is this designed just to sell you another when the glass breaks?

    And, in my experience and that of all my friends, the glass breaking is inevitable. Only takes a light drop.
    Great, another Apple product I need to buy a case for

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Best remote I've ever used

    Apple have done it again and reinvented the way we interact with our TVs. Using the touchpad to scroll has to be one of the most intuitive experiences with a TV I have ever had - it connects you to what is happening on screen in a way that the traditional arrows on remotes have never quite achieved. Like on the touch screens we use every day, scrolling through thumbnails for films and interacting with games and apps just feels natural, and you start to forget that you're interacting with a piece of technology. Combine that with an exquisitely made glass+aluminium body and an absurdly small, light and thin design with fantastic Siri dictation in place of a keyboard, this is a must have accessory (that thankfully is bundled in with the Apple TV!)

    3 of 8 people found this useful

  • 3.0 out of 5 stars

    It is a good device

    Overall I would say it is pretty good and the microphone works well in louder environments. Unfortunately it is not very intuitive, trying to scrub through a film is a chore, sometimes I manage but have no idea how I did it. Hardware is good, but software is in need of updating.

    2 of 4 people found this useful

  • 2.0 out of 5 stars

    Excellent design visually, but NOT practically!

    I love using the Siri Remote with the Apple TV, and it's part of the experience which makes the Apple TV so good. I love the Siri and Dictation features, and the swipe gestures. However, this is completely ruined by the fact that the remote design is ridiculously fragile. While it's all well and good having a good looking remote that is thin and made of glass, this is NOT practical. I dropped my first remote simply by taking it out of the box, so I had to pay £65 for a new one the same day, and the price has since risen to £79, which only Apple could charge. Whilst I like the design visually, the fact that it's made of glass is ridiculous. On a phone, it's understandable, but on a TV remote what on earth is the point? If Apple was charging £30-£40 (£50 at the most) I wouldn't complain. But coupled with the extortionate pricing, it's not worth the money. If you broke your old one, just use the new Remote app on iOS which is actually very good, and I think I prefer using my iPhone to interact with the TV. To conclude, Apple can fix this in 2 ways, 1) change the glass design, and 2) charge less money for it. If Apple did this I'm sure the reviews would be much more positive and the sales would skyrocket.

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    So frustrating to use - bring back regular arrow button navigation

    Was so excited to start using this remote, but turns out the touch pad is completely impractical. You want to select the app just beneath? Good luck! You'll wizz right past it. Want to select a move from a long list of movies? You'll be yelling at the telly within seconds...

    I'm not convinced this product was actually tested in real world scenarios.
    I'm currently using my old Apple TV Remote instead. Just using this one every now and then to do a voice search.

    Honestly, just wish they would scrap the touch pad and give us a regular arrow navigation. If it ain't broke - don't fix it!

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Form over Function (or everything that's wrong in Tim Cook's Apple)

    This remote exemplifies everything that's wrong in Tim Cook / Jony Ive's Apple.
    A beautifully minimalist design that sacrifices almost every aspect of usability.

    Tiny and black, it's ideally designed to disappear in the cracks of your sofa.
    Black, not backlit, and almost perfectly symmetrical, it gives you perfect 50-50 odds of hitting the wrong button when using it in the dark. (you know, how most people watch TV).
    The touchpad is a clever evil feature, designed to FF your program whenever you try attempt to pause it (or whenever you breathe in the remote's general direction)

    I really like being able to speak passwords into it, but of course, you have to manually enter your password scrolling letter ny letter before you're allowed to do that.

    13 of 16 people found this useful

  • 1.0 out of 5 stars

    Poor quality and design

    The worst device made by apple, broke in a minute!!!

    7 of 11 people found this useful

  • 3.0 out of 5 stars

    Your remote will break if your floor isn't deep pile carpet

    Any kind of drop higher than a mouses head will mean that your remote will shatter and be useless. Speaking of useless... Siri. Ask it something using the unshatterproof AppleTV remote and it will only try and sell you something from the iTunes (et al) store. Need to use it for practical reasons? See beginning of last sentence.

    I have a Gen 2 AppleTV, never broke that remote when it dropped 50cm... just sayin' Apple...

    Oh, and A$129 for a new remote? You. Are. Having. A. Laugh.

    1 of 1 people found this useful