• 1.0 out of 5 stars

    Shattered into dangerous shards of glass

    Sure, Siri is kind of fun - but really? This remote was smashed to smithereens and the replacement cost is ridiculous! Previous gen remote at $19 - I'd understand paying a bit more for this one due to track pad and Siri, but $79? Really? Guess I'll just use my phone. Thanks for nothing, Apple.

    7 of 10 people found this useful

  • 1.0 out of 5 stars

    Handle with care!

    I love Apple products, having an iPad, iPhone and Mac however the remote for the Apple TV would have to be amongst the most pathetic piece of tech I've owned.

    My partner had only dropped it on the coffee table to have the track pad shatter. Looking up the cost of a replacement I was shocked at the price! Around $80 was my limit but I couldn't imagine it costing up to $130... For that amount of money you'd expect more durable materials than glass. An utter disappointment that feels like an extreme cash grab. I do love Apple products but this remote is an utter let down. I cannot recommend highly enough to buy a protective case and save yourself the hassle. It is designed to break.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Siri Remote Shattered

    Love the Apple TV but the Siri Remote shattered after a week of ownership. I looked around and it cost $79 just to replace it. Not ideal for someone with ceramic floor in their home.

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Sketchy product

    First off the remote having a touch surface makes it too sensitive and we are constantly pausing or rewinding shows from inadvertent contact with the device. Secondly, the construction and materials used are very poorly thought out. Why would you make half the device out of aluminum if half the surface of the remote is GLASS? I almost cut my hand open this morning on a REMOTE. So now I'm shopping for an _EIGHTY_DOLLAR_TV_REMOTE_ ---AND--- a PROTECTIVE CASE for it!!!!!

    This is the most ridiculous product I have ever seen in my life, supposedly designed by "Apple Geniuses". I would say 'unscrupulous profiteers', shame on you >:[

    6 of 10 people found this useful

  • 1.0 out of 5 stars

    Apple Needs to Do Better

    I don't know if the team in charge of AppleTV got shortchanged on resources or the design team put the voice function and compactness above basic customer needs, but this remote to me sums up a lot of what has gone wrong with Apple the last several years. Now, the TV remotes for Apple's TV product was tiny before the AppleTV. But that's no excuse to not improve on the remote. Yes, it has the Siri piece, which is great WHEN developers have been able to index their content with it.

    But the problem is it is so small it literally can cramp the hands. It falls in between cracks in the sofa way too easy. And if you have a kid and hard floors like I do, it will break on you. Ours first broke on the smooth bottom part (which design wise is counter intuitive because it does nothing). We taped over it to keep the glass pieces from falling all over the place. Then today it fell again and crackola! with the matte functional part.

    In addition, the Menu button often gets stuck inside of some apps. I figure this is an issue with caching or tvOS. Really annoying.

    Finally, it is a major pain to get out of the top nav drop down in apps sometimes. You have to flick your thumb up (which again, is not terribly intuitive) but it often gets stuck due to being finicky.

    Overall, I find this remote, and the missed opportunity by Apple to get this basic piece of the AppleTV product, kind of shocking. I paid a lot for the Apple TV. And now I have to spend $80 for a fragile, unpleasant experience so I can navigate my content. Yes, I know there are other workarounds. But I shouldn't have to resort to those.

    Along with the confused design of iTunes the last several years (I cannot stand the iPad centric design that has been foisted upon Laptop customers and the loss of Coverflow - anyone else remember when Steve Jobs made a big deal about having that big beautiful cover art? - making my music feel that much more disposable), I do hope Apple adjusts and addresses some of these very basic, fixable flaws.

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Awesome remote

    It's hilarious reading the reviews of everyone saying (whining) that the remote is a fragile POS and easy to get backwards. Is it more fragile than the previous? Yes. Has mine broken when dropped? No. Through the last year of abuse from my son (4) and daughter (1) and wife, has it weathered the storm? Yes. So what does a semi-intelligent individual do when he/she realizes a fragile item may be more prone to damage and also costs a significant amount of money to replace? I know, how about do a VERY MINIMAL amount of google searching and locate a case at [fill with any major retailer] for a small fee, wala! Mine even came with a cool little tether thingy so you can wrap it around your wrist if you're really clumsy.

    Also, yes, in the dark or when not merely glancing down at the device to tell which side is right side up, it's hard to get it wrong. So is my cable remote, or iPhone or book that I'm reading, I guess anything for that matter. Not much you can do there besides put a bright shiny identifier that beeps and makes a noise when you're holding it wrong. Great point unsatisfied customer, go buy a firestick.

    Apple, carry on.

    14 of 32 people found this useful

  • 1.0 out of 5 stars

    Really, Apple?

    I was so disappointed in this new remote/controller. It performs poorly both as a remote (difficult to navigate menus or to use in the dark or by feel) and as a game controller (horrible). Also, it seems very fragile (though ours hasn't broken yet). I had been expecting Apple to do a great job reinventing the remote while also reinventing the game controller, but they just flat-out blew it.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Lacklustre at best!

    As the heading says - the remote is pretty lacklustre. the touchscreen saves you depressing buttons which in turn saves the device wearing out but beware its SUPER SENSITIVE! Its also just blank so you have to guess where the up down left & right is. Sounds simple but in the dark watching a movie its blooming tedious!
    Being able to charge it with the lightening port was way better then the previous remote with replaceable batteries, the Siri part of it is just a gimmick. Ive forgotten how many times i requested a film/tv series and it didn't understand or prompted something else which meant i had to erase the wrong suggestion.

    Overall i'd give it a 2 out of 10, it would have been a 3 or possibly a 4 if a replacement wasn't £65!!! Which is half the cost of the whole item in the first place!
    How the blazes is that justified?????

    10 of 14 people found this useful

  • 1.0 out of 5 stars

    Shattered

    Like all the other one stars, mine shattered too...

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    weak glass cover and no spare parts

    Just can't add more to the title. The remote works good but breaks easily..and of course there aren't any spare part available.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Glass remotes are pretty...pretty dumb

    Apple has always found a way to make durable products that still look fantastic. I remember the first time I used a MacBook Pro. I was blown away by its sleek design and tough hard shell.

    Well, now they're making television remotes out of fine china. Our's bounced off the couch and hit the (hard) floor. Completely shattered. Just think of the irony...Apple goes on about how this remote is perfect for gaming, and then they make it out of a freaking wine glass.

    Apple TV offers a lot to young families through the app store collection. But those are the very same customers who are going to hate Apple for their design choices after the fragile little thing breaks into ten thousand pieces.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    POS Remote

    We had the remote for a week........and then my toddler grabbed it and chucked it across the room. We were given AppleTV as a gift so we hadn't researched it. I'm highly annoyed apple did not place any warning on the remote packaging that there were glass parts because we had no clue until my daughter shattered it. I was floored when I went to replace it and it was 1/2 the cost a whole new apple TV.

    5 of 8 people found this useful

  • 2.0 out of 5 stars

    Touch function spotty

    Remote keeps scrolling on its own. I think it is possessed! Not easy to use. Give me actual buttons any day!

    Apple has released a new Apple TV Remote app for iPhone and iPad that is much easier to use! I recommend downloading that instead and putting the physical remote in a drawer somewhere.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Disappointed

    I LOVE my Apple TV. I use it everyday. I am happy with the new version of Apple TV except for the remote. I HATE IT!!!! It is so hard to manipulate. Every single time I use it I get angry. I appreciate the volume control and SIRI upgrades but I would much rather click than swipe. A compromise between the two remotes would be great. Also in the dark you cannot tell which end of th remote you are holding and I have to put the remote far away from me when watching a movie because if you even barely touch it will perform some function you never meant to.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Inexcusably stupid and greedy

    I have a house full of Apple products, but I must say that all the major criticisms of this remote in these reviews are valid.
    It is:

    * hard to see and easy to lose (small and black)
    * hard to hold, hard to pick up, hard to use (small and flat)
    * cue-less (hard to tell front from back, so the user inevitably presses the wrong buttons)
    * fragile
    * absurdly expensive to replace

    These faults completely overwhelm the nifty touch surface. And of course the Apple TV itself does not work without the remote (The iPhone remote app is not full function.)

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Shattered remote

    I knew I was in trouble when I saw the remote. First drop and it was done for. I can't believe Apple would build a device like this with all the innovative things they create. The cost?! Unexceptionable for a remote!!!

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    When you can find it.... It works well... just don't drop it

    Let me start off and say I love the remote. There are a few changes. I'm now having to purchase my 4th remote. This will be my last. The device needs a remote finder tone. We have lost two devices. I have looked everywhere. It must be cahoots with the missing socks. This last device was dropped. I just cannot keep ordering these like candy. They need to build these with a little more protection (and don't forget the remote finder!)

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    AppleTV remote.

    Love the new Apple TV. I am, however, completely disgusted with the SAD attempt at what Apple calls a remote. It has NEVER worked properly since I got this last year as a Christmas present. Even on its lowest(slowest) setting, this thing does what it wants, by that I mean it OVER-NAVIGATES when you TRY to use it, NOT what you want it to. Watching MLB last night, and missed the last two innings of a game I WAS really into, thanks to this junk. The remote was lying on the lamp stand, and suddenly, it started "talking" and saying "main menu, row 1", and it switched itself to the main menu. Wasn't even close to touching it, it was just lying next to the TV remote. And every time I got it to go back to the game, it would start the game I was TRYING to watch, completely from the beginning. And when I tried to start the game where it left off, it started completely over, to the point when the game was over, by then. Being a fan of Apple for many years, I must say, without any doubt, that this remote is THEE WORST PRODUCT EVER, from Apple. I AM very disgusted, and may go back to my Roku, at LEAST the Roku works(every time) without issues like this.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Too fragile to be useful

    Like everyone says - it breaks too easily!

    The features of the remote are amazing - particularly the touch pad. But seriously - dropped once on the floor and shattered. The sleek design and clever features aren't much use if it can't survive handling everyday use.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Why make such a breakable remote?

    I like the Siri functionality, and the touch sensitive portion, but the remote breaks way too easily. First one broke when my kid accidentally pushes it off the coffee table. just broke another one when he bent down to pick something up off the floor and tapped it on the tile. Way to $$ to break so easily.

    1 of 1 people found this useful