• 1.0 out of 5 stars

    The worst Apple product I've ever seen

    Not only is it hard to use the remote to navigate, but if you ever dare to drop it, it will crack or break. Awful.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Very fragile remote control and expensive to repair or replace

    I bought an Apple TV a couple of months ago, overall I am pleased with it.
    However I dropped this remote control on our tiled floor and the glass front smashed.
    I've contacted Apple who advised me that the cost for a repair will be nearly as much as buying a new remote, so much for a supposedly eco friendly brand.

    I could buy Amazons Fire TV with similar functionality to Apple TV for a similar price to replacing my broken remote control.

    I have always been loyal to the Apple brand but my opinion of the company and its product is changing rapidly!

    32 of 38 people found this useful

  • 1.0 out of 5 stars

    Terrible Design

    Functionally speaking I like the remote and we love the Apple TV itself. However the remote is extremely fragile and shattered the first time I dropped it from about 1 ft. Then of course Apple wants to charge you 80.00 dollars to replace it. Seems pretty sketchy to me. If quality testing was completed this must have been apparent.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Worst remote Design ever

    Fist, hard to tell which way is up. You pick it up, touch it, drop it, something happens on the TV screen. Probably looks great on paper but not so great in the real world. Sacrificing usability for design elegance is so arrogant.

    Please re-design ASAP.

    Funny you cannot pick zero after clicking on one star.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Horrible Design broke on day 1

    If I had known this remote was so fragile I would have bought a Roku.
    It slipped off the arm of my recliner hit the tile floor and bam it was toast.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Meh

    It's difficult to tell the orientation it is when you pick it up. It's touch display is sensitive and without a steady hand is difficult to operate. It's fragile and potentially dangerous if you step on it (I did, thing drew blood with glass shards although very minor). And if you do break it it's 80 dollars to replace? Talk about adding insult to injury...literally.

    Why would I want to repurchase this? Fool me once shame on you, fool me twice shame on me.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Mediocre

    Rewind the tape to 2007, when Apple told us that buttons are redundant with the introduction of the iPhone. That's still true today. However, for whatever inane reason, Apple decided to ship a product with a bunch of buttons in 2015, most of which are not only pointless (all of this has already been solved with touch/screen interactions on iOS) but also detract from the usability and intuitiveness. The obvious solution would have been to ship an all-touch product, presumably with a single button under the touch surface, like the Magic Mouse. Not only would this have made it a far, far better and more versatile controller for apps in general and games in particular, but it would also make it more future-proof. The remote is not only hard to use (which way is up, which is down, which button should I use for what) but really fragile. I own an ungodly amount of Apple products and this is easily the worst.

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Love it!!!

    Thanks for developing another great product. I have had the new Apple T.V. for 6 months and love it! I have 7 kids from age 7 to 18 years old and have not had one problem, The remote is sweet no problems just teach your kids to be gentle and not drop or throw the remote. We own several Apple products and love them all.

    8 of 15 people found this useful

  • 1.0 out of 5 stars

    Just Awful

    Like everyone has mentioned, this is the worst design for a remote. Mine shattered from 8" drop onto wood floor. That is almost a blessing because I can almost distinguish which end is which now. I am exhausted which constantly freezing a movie by simply touching the remote or worse completely exiting it by hitting a wrong button. If zero stars was an option I'd have given it that. Steve would have had the designer drawn and quartered for this train wreck long before it would have reached market.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Disgusted

    This remote is a scam. Its made of glass, so you cant let your kids use it - to play games - which is why we go it in the first place. Apple does not tell you to get a bumper case, even though they are obviously aware of the issue. I have never been more disgusted in a company. (2 foot drop after 6 months of use)

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Fragile. Breaks when dropped.

    Terrible design. Glass breaks when dropped. Dropped ONLY ONCE! Poor quality Apple. Wheres the thought behind this design for a family temote. Whats worst is the COST to replace it! What a disgrace.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Badly designed, super expensive

    It looks pretty. Good size. Very light.

    Bad tactile feedback making it difficult to determine if one is holding it correctly without looking at it.

    Glass surface breaks easily.

    Apple TV with remote = CAD$200. Extra remote = CAD$100. How does that make any sense?

    6 of 6 people found this useful

  • 5.0 out of 5 stars

    Flawless pairing

    I had to buy a replacement Siri Remote (yes at great expense) but when I pried the new one out of its container it woke up my Apple TV, which then asked that I place the remote closer to the unit. I sat it down and a few seconds later it was paired and remembered all of my previous remote's configuration including controlling my TV's learned volume control. It just worked. No effort. Well done!

    In general it is a very nice remote I will just have to be more careful from now on. Though I've dropped mine on a concrete floor and it never broke (water did it it in) I still bought a silicone sleeve for my new remote after reading the other reviews here.

    8 of 12 people found this useful

  • 1.0 out of 5 stars

    Many problems with this remote!

    1. Fragile.
    2. Expensive.
    3. Can't connect more than 1 to a AppleTV.
    4. Can't replace the battery.
    5. Have to charge it at a wall outlet.
    6. Limited by Bluetooth range.
    7. Must turn on TV and AppleTV to check battery level.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Very poor design

    I have been a big Apple fan for years but Apple this one is a big mistake. Expensive remotes can not be this fragile. Get some new engineers who understand BOTH form and function. Get back to the days when your products were great, not something you wish was better.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Too Fragile - it will shatter if dropped

    Very disappointed in the Siri Remote. A remote should not be so fragile that it will shatter if dropped. My kids did not break it, I did when looking at the remote and it slipped out of my hands. I just expected a scratch but shattering is a disappointment. And $79 to replace it ridiculous. We are a household of apple products with iPhones, iPad, Mac mini, and MacBook Pro. Never have I been so disappointed with a product.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Terrible ** it will shatter if dropped **

    Had apple 4 for two days. Kids dropped remote on tile floor and it shattered
    $100 to replace in canada. Terrible design. Unhappy customer

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Fragile and poor design cues

    Count me among the many who are having to replace this very fragile remote. OK, it's really not fair to expect it to survive my 2 year old grandson, but this remote doesn't just get dinged when dropped, it shatters! Further, Apple really prioritized form over function here. In any kind of dim light (sound like the right conditions for watching TV?), it is nearly impossible to tell the top from the bottom. They even went so far as to make the IR output lens identical in shape to the charge port on the opposite end. So, plan on getting it wrong about half the time and having to recover from an unintended push of the wrong button. Finally, there is no visual cue that the device is plugged in and charging, so if the charger doesn't happen to be connected on the other end, or it's not completely seated in the port, there is no way to tell. When it hasn't been dropped, you have it right side up (good luck with that) and you guess it's charged, the thing is truly amazing. I expect better from Apple.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Unintuitive

    This product is so maddening. The arrogance of the designers trying to make something "beautiful" at the expense of functionality is clear. Dark room watching TV? You have a 50/50 chance of pressing the wrong button after picking it up. No way to tell if you're holding it correctly unless you look at it. Can't figure out how to change the speed of FF and RWD. Threw it in the drawer and hooked up my Logitech Harmony. After reading the other reviews, I'm amazed it didn't shatter. Obviously, not using it means that I can't use Siri. Fine. Also means I can't try out a lot of the apps available. Fine. If Apple gets rid of third party remote use, it will be hello to Roku and one more small step out of the Apple universe.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Far too sensitive to the touch

    The design of this remote may please the eyes but design overstepped the function on this product. We have a new kitten and he loves to walk all over everything, which usually exits whatever program we are in. Also this remote likes to slip off the armrest or out of my fingers when I try to pick it up. The touch surface is so sensitive and the design so symmetrical that you can't pick it up without activating the onscreen display. The touch activated surface is also difficult to use and I find even the simplest menu navigation difficult. I feel like I bought the iPhone 4 again with this. Wait for the next version of Apple TV.

    3 of 3 people found this useful