• 1.0 out of 5 stars

    Is it you? USB guy?

    • Written by Victor C from Sharypovo

    I feel like remote have been designed by same guy who made USB socket. Every time it’s upside down!
    Every time I grub it I accidentally pressing buttons. My cat pressing buttons. My sofa pressing buttons. My but is pressing buttons. And it’s never what I want. On top of it touch control sometimes is responding jerky. That’s annoying too.


    Most horrible Apple product so far.

  • 2.0 out of 5 stars

    Again, the shattered glass...

    • Written by Michael B from Iowa City

    Like many others, I experienced the shattered glass problem as a result of dropping the remote. The drop distance was roughly 18 inches onto a hard surface. I assume the edge of the glass contacted the surface. It is still operative, but only works intermittently when trying to swipe, but it feels uncomfortable to run my thumb across the surface. I’m assuming I will eventually be cut.

    This wasn’t the world’s greatest remote to begin with, and $59 is too much money for a device of this quality. I consider it a poor value, and Apple should be aware of the PR ramifications when selling something as easily broken, and finicky, as this. Prior to breaking the glass, I thought the swiping function was not good, as it was so easy to over/undershoot the intended target. The push buttons worked fine. But scrolling was an exercise in anger management.

  • 1.0 out of 5 stars

    Terrible

    • Written by Dave D from Gilbert

    Swiping doesn’t work half the time, buttons stick, can’t tell top from bottom by feel or in the dark, and it shattered when dropped.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Terrible design

    • Written by Robb B from Phoenix

    On my third remote. Just like everyone else says—— seems like is was specifically designed to slip out of your hand and easily break. An elegant piece of crop. (Sorry.... Apple won’t let you spell ‘crop’ with an a... but you get my drift. It is just shut.... fracked up..)

  • 1.0 out of 5 stars

    Terrible Design! Worst Remote Ever!

    • Written by Warren D from Frisco

    How a company the size of Apple with a stellar record of engineering put out such a badly designed remote is beyond belief.

    This remote is an abomination. The swipe mechanism for cursor control is a complete failure. You do not have positive control of the cursor. Entering your Apple Id to set up a new Apple TV is a nightmare, it should be easy, but Apple completely butchered the design.

    If Steve Jobs was still alive whoever was responsible for this remote would be fired and a new design would replace it.

    Apple needs to recognize that the design of this remote is a utter failure and put out a new design that allows precise control ASAP.
    This remote is a disgrace to the company. Apple customers deserve better,

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Shattered

    • Written by Simon M from North Potomac

    Dropped the remote - unusable due to glass splinters now.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    User-unfriendly, easily broken

    • Written by Randall A S from Williamsburg

    The design of this remote is a user's nightmare. The sleek-thin-minimalist design ethic is overdone, resulting in a device that is easily broken, hard to grasp, easily slips out of one's hand, requires finicky fiddling to use the trackpad and lacks buttons or controls for frequently-used functions. It is a world-class champion at slipping between and hiding beneath sofa cushions and is guaranteed to break when the inevitable fall occurs due to the slick surface and hard-to-hold shape. Insult to injury is added by the outrageous replacement cost of $59.00. There is simply nothing to like about this poorly-designed device.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    works

    • Written by David S from Atlanta

    I looked at reviews and not sure how people are breaking their remote. I have had no issues and have had grandchildren using it. Works as advertised and looks great.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Broken Screen

    • Written by Anthony K from Plant City

    Wish I could give this 0 stars. This remote is not kid friendly. Do not drop the remote or the glass will break. I am going to have to buy another now. Highly recommend a protective case. Wish I would have known this, can’t believe Apple designed a remote like this.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Horrible junk

    • Written by Barbara R from mckees rocks

    Most worthless remote on the planet. This non-user friendly thing doesn’t even deserve one star! It’s garbage.

  • 1.0 out of 5 stars

    Shatters

    • Written by Gustav A from Tyresö

    It was good but not anymore. Laster two or three days.

  • 2.0 out of 5 stars

    Same shattering problem!

    • Written by Emre B from Walnut Creek

    My son, 2 years old, dropped this remove from 2 ft high and the glass corner immediately shattered! VERY POOR quality for a $60 remote!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Bad Battery and Hard to Use

    • Written by Janice S from Macomb

    I need to charge the remote so often it’s ridiculous, and charging $59 to replace is insane. And it is much too sensitive to the touch. Just bumping it can cause problems. Please redesign.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    SHATTERED!!!

    • Written by Kathy L from Houston

    The remote itself has a beautiful sleek design. Weight is nice in hand and easy to use. My one and ONLY dislike about this ALMOST AWESOME remote is the fact that it shattered on the first drop within less than 2 hours of opening and setting up my APPLE 4K TV. from a less than 1 ft drop off my sofa. :( For the price, it would be nice to have some sort of warning, or have the sales associate at the VERY LEAST warn buyers that the remote is fragile and requires a case ESPECIALLY if you have PETS or CHILDREN. A $20 case beats having a purchase a $60 remote that is so FRAGILE.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Disappointing

    • Written by Rebecca B from Talent

    It is so pretty and sleek, the swiping feels so smooth, it charges so you never have to change the battery, it's super cool. Unless you drop it. Which is near impossible to not because it's thin, small, and slippery. Some of the reviews say theirs shattered, but mine just dented. At first I didn't even notice it, but the track pad started to act up, and it didn't click as smoothly as before. And from there, it's just gotten worse and worse, to the point now where it will not move in the direction that you swipe, if it moves at all. And it's $60 to replace it, for which I feel I might as well buy a whole new Apple TV. For $60 I would expect better. I love Apple, and I own a bunch of Apple products, and occasionally there's something not perfect in their products, which is fine. But this is just ridiculous. I am beyond disappointed. I expect better from Apple.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Worst remote.

    • Written by Andy D from Pittsburgh

    Worst remote control i’ve ever had the displeasure to use. Completely useless.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Fragile

    • Written by Natasha C from Deerfield

    Does the job, but is very fragile, didn’t even last a week - the top glass shattered when it fell on wooden floor from 1 foot tall table

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Dropped once and shattered

    • Written by Nicholas S from Evans

    Who in their right mind decided to make this thing out of glass??? Loved the idea of the remote being able to be recharged via lightning cable, but I’m on my second remote because it fell and shattered the touchpad.

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Hot Garbage

    • Written by Ben O from Seattle

    Unbelievable bad design, a testament to how far Apple has fallen as they pursue form over function. I hope you don't like skipping ahead or back 10 seconds when watching streaming video, because that feature works about 10% of the time. The other 90% you're going to be triggering actions you didn't intend.

    You'll also pick it up upside down at least half the time before having to balance the tiny thing in your hand just right so you don't drop it.

    What's most embarrassing is that Apple has released this same UX nightmare with multiple iterations of Apple TV. That they haven't fixed it shows a total lack of regard for their customer's complaints. You don't need to look any further than the reviews for this product on this site to know that the remote is a complete design failure.

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    Form over function gone terribly, terribly wrong

    • Written by Chris K from Clearwater Beach

    This remote is incredibly annoying. Swiping to select is unpredictable and hard to control. Plus it's too slippery and you can't pick it up without accidentally changing something. Why would they design a hand-held device with the texture of a wet bar of soap?!

    7 of 7 people found this useful