• 2.0 out of 5 stars

    Worked great, but quickly turned sour

    • Written by Matthew H from Port Washington

    Connection is very finicky. In my pocket or plugged into a cable to charge both battery and phone, the connection is unreliable, continuously vibrating on connection, connecting/disconnecting to a computer or car which disrupts audio playback.

    The was working flawlessly for weeks and had a great long charge but now it seems it's consistent with the many negative reviews on the black case page - worked, but not reliable long-term. Connector pin may be too weak because charge seems to find its way back if squeezing and manipulating the case quite a bit.

  • 2.0 out of 5 stars

    Great battery, bad case

    • Written by Kaigan V from Euless

    I was in search of a battery case because my iPhone X struggled to last a day on a charge. I really like how the Smart Battery case integrates with iOS whereas other battery cases act like a battery pack strapped to a case. With that said, I think the electronics of this case are great and my iPhone X lasts about a day and a half with it. Unfortunately, Apple decided to make the case out of what must be the softest silicone ever made. If you even look at it, a piece will chip off. If you are like me and like cases to be free of scuffs and scrapes, you had better get a wrist strap for this because even the smallest of falls will result in your case looking like the pothole riddled roads of New York City.

  • 2.0 out of 5 stars

    Great for battery. Case itself is terrible

    • Written by Samantha W from Lucan

    I’ve had the case for under a year and it has been great for charging my phone as it lasts longer during the day but the structure of the case is terrible. The top of the case has ripped down to the side of the buttons and parts have become chipped and I have never dropped my phone. It is not worth the money and the white is very discoloured. There is weird indents that have formed that aren’t chips also. If I was to get the case again I would get it in black. I only give 2 stars since it is good for the battery but wouldn’t give anything for the structure

  • 2.0 out of 5 stars

    Worth the money? no

    • Written by Jorja D from Oakdowns

    200 dollars is a lot of money for a smart battery case that is not trust worthy, and has multiple inconsistencies. I love apple and most of their products except this. I only bought this in march and have had already had a replacement due to connectivity issues and now it is happening again. For a case made by apple for a specific iPhone I had high hopes. I recommend you look else where as for the money and consistencies it is not worth it at all. Mine will connect and disconnect on its own as well as not connecting at all to the lightning connector even when the case has full charge. I tried 10+ times talking to apple about this, and not once did I get a single helpful response. The product is faulty, and it can't even be repaired. Look at brands like mophie.

    0 of 1 people found this useful

  • 4.0 out of 5 stars

    Good but after a few months my iPhone battery is saying 97% efficient.

    • Written by David C from WALSALL

    Since using my battery case my iPhone is now showing 97% efficiency but was 100 prior to starting using case. In view of the news that Apple are introducing intelligent charging based on how we use our phones Im thinking now that charging continuously with case is harmful especially with efficient drop so soon.

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    I'm Impressed!

    • Written by Natalie R from Mill Valley

    I don't normally buy phone cases from apple, but I'm glad I decided on this one. I have used it for just over a month, I'm more than active with my phone, averaging about 6 hours screen time daily. I've dropped it about 3 times from a range of 3 feet to about 5&1/2ft, it didn't damage the case nor the phone whatsoever even on gravel, I just wiped it clean. The extra battery life is about an extra 10 hours for me. I highly recommend if you're active on your phone or don't regularly charge your phone. It's soft to the touch yet grips very well on surfaces. I haven't got anything bad to say! Also works with pop-sockets and fits really well in hand. Impressed, and thinking of buying another color. Worth the dent in your pocket! Also the White has stayed very White and clean since bought.

  • 1.0 out of 5 stars

    Horrible case

    • Written by Sadie R from Omaha

    Have had this for only about a week and it is already starting to fall apart. I haven’t dropped my phone once and the case is chipping apart like you wouldn’t believe. Not to mention it doesn’t charge my phone unless it’s at the exact right angle. DO NOT BUY.

    6 of 7 people found this useful

  • 2.0 out of 5 stars

    Battery Case Stopped Working

    • Written by Fahad R from Vaughan

    Well, the case was working perfectly until this morning. I fully charged the case last night, and in the morning it indicated a green light (fully charged) I put it on my phone, and it was working as per normal...that is until an hour later I look at my phone and I see its not being charged by the case..I try to charge the phone and the case, but nothing is recognized...the phone charges normally without the case...but when I try to charge the case nothing, no orange light, no green nothing...I will take it into the apple store today, and see if they can fix it...strange though...no water damage no nothing...just randomly stopped working completely!

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Battery works great! White case permanently turns color fast.

    • Written by Lyndsay A from Texas City

    Myself and my daughter both bought this case. The battery functioning of the case is outstanding. I can use this all day without needing a charge. That’s with watching tv, listening to music, and using the map. The downside is the white one turns to a dirty looking case very quickly. After about 2 months of owning it I now have a dirty looking case that can not be cleaned. I tried what the Apple store employees told me to do which was dish soap and water. Absolutely no improvement. I’ve trued several things with no improvement. The only solution is to spend another $130 and buy the black case next. It would be nice is they had other colors. The white and light pink are a waste of money if you have to buy the black one 2 months later anyway. I don’t even like black but there are no other good options.

    5 of 6 people found this useful

  • 4.0 out of 5 stars

    So far so good

    • Written by Angel B from Waverly

    I just got this case, I LOVED the one I had for my iPhone 7, but was disappointed they didn’t make one for the more recent models. A couple complaints. 1- $129 is steep! 2- (and more importantly) It is not wirelessly rechargeable. I have wireless charging stand for my phone but now I am back to plugging in my phone or having to take the case off the phone to use the wireless stand. Come on Apple! How can you make everything rechargeable and then do this!
    I know I said two, but one more minor concern. I will see how it plays out in the long run, but when I bought it, the case has 0% battery life. Most every charging device I have ever bought has had some batter power out of the box. It concerns me that the case can’t hold its battery life properly. Time will tell.
    Yes the case is bulky and heavy, but that’s the nature of a battery case. They are all heavy. If you don’t like the weight, carry a power pack.

    2 of 4 people found this useful

  • 2.0 out of 5 stars

    Depleted my battery capacity slightly

    • Written by James S from Poughkeepsie

    I bought my iPhone XS the day it came out, thus it is only a few months old. Prior to putting this case on, my battery capacity was 100%. After using this case for a month, my battery capacity has decreased to 97%. I now only use the case when I know that I'll need the extra charge. Sad, I would think that Apple would sell a battery case that doesn't hurt your battery in your phone.
    I will say that the case is comfortable to hold and provides extra grip.

    For the price, I would not recommend this case.

    5 of 6 people found this useful

  • 5.0 out of 5 stars


    • Written by Sophia S

    This was a great buy and the case works very well. Definitely recommend this!!

    1 of 2 people found this useful

  • 5.0 out of 5 stars


    • Written by Varil T from Sugar Land

    Just received my smart case in white perfect combo for my silver x, Terrific quality perfect fit for iphone x no issues with sound, videos or pictures white, Choose white over black because of looks very happy with my purchase easy to put on and remove.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Good battery, but becomes discolored

    • Written by Edward K from Carlisle

    I've had this since release and it has been a very solid battery. Lasts a whole day of regular use. However, the white has become discolored on the back of the battery hump and on the edges. I was unable to clean it off using either just water or dish soap. Apple Support said this was normal wear. "As it turns out, normal wear and use that leads to a patina is not something that would be covered under the warranty."


    10 of 14 people found this useful

  • 4.0 out of 5 stars

    Great, but one annoyance

    • Written by Courtney B from Casselberry

    I’ve had this battery case for a while now and I love the extended battery life. I’ve also gotten over the bulk of it. But lately there has been an issue with it reconnecting and disconnecting charge from my phone. Is anyone else having this issue? I don’t even have to be touching the case and I’ll hear the plug in charge noise happen. Very annoying.

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Not that great

    • Written by Lauren B from APO

    I’ve owned the smart battery case for the iPhone 7 and it worked great. So I thought buying one for my iPhone X would be a great idea. I’ve owned the smart battery case ffor 2 days and I’ve had to charge the battery case everyday. Let’s just say the battery case itself doesn’t last all day.

    4 of 10 people found this useful

  • 1.0 out of 5 stars

    Only worked 1 day

    • Written by Lindsay F from Troy

    My case won’t charge after 1 day of use. Will be returning it. It adds significant weight to the phone and is very bulky.

    9 of 13 people found this useful

  • 4.0 out of 5 stars

    i like the smart battery cases and have for a while... but

    • Written by aaron C from Camby

    is anyone else having issues when the case is attached to your iphone where it keeps disconnecting and reconnecting. also, it randomly turns my phone on and off through out the day.

    13 of 18 people found this useful

  • 4.0 out of 5 stars

    Worth the money? I believe so!

    • Written by Daniel S from West Des Moines

    My Smart Battery case arrived two days ago, and it hasn't left my XS since.

    As a test, I had a fully charged case and phone at 6 am Wednesday morning. The case was fully drained by 8:44 pm after a day of HEAVY usage, with the phone's battery finally being tapped for power.

    So after fourteen hours of use, the case finally gave up the ghost. I'd call that worth the money and not having to lug around a power brick or two for extended periods of time. The case does feel pretty decent in the hand. It adds some bulk, but I'm not bothered by that. If you like Apple's silicone cases, this will feel very good to you when you hold it. The extra thickness is worth the extra battery.

    The wireless charging works perfectly (though slowly), as does fast charging with my MacBook Pro's 87W charging brick. Apple Pay is not impeded at all. The phone is charged to capacity first, and then the case allows itself to be charged.

    Assuming nothing changes between now and the end of my return period, I do believe I'll be keeping this! Maybe not used every day, but often for sure. It IS pricey to be sure, but convenience often is. That's the only reason I dropped it to four stars instead of five. $129 for a battery case is a bit hard to swallow, and if it weren't for an Apple Store gift card I had I might not have taken the plunge.

    My only regret? There's no red case. What the heck, Apple? No Product(RED) option? Sheesh. :)

    72 of 80 people found this useful

  • 5.0 out of 5 stars

    Overall satisfied

    • Written by Yong Kyo J from Cambridge

    Just picked up the case today, which I have been waiting for Apple to release, given that iPhone XS does not have a great battery life.
    I could not accept using other 3rd party battery cases due to integration and design.
    With its 3000 mah capacity, it is right on point for my use.
    It does add some weight to the phone, but it is a sacrifice that needs to be made for prolonged battery life.

    45 of 48 people found this useful