• 2.0 out of 5 stars

    Finicky

    • Written by Harley P from Conroe

    This case was really good it worked like a Beauty. Then after 2 months the silicone started to chip up in places and after that the case started to connect and disconnect every so often. I’ve had this case not even 6 months and when I’m walking around with it in my pocket it connects and disconnects with every step. Like common apple I paid $150 for this case and it doesn’t even work like it should. Please fix it with the next model case.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Worked great, but quickly turned sour

    • Written by Matthew H from Port Washington

    Connection is very finicky. In my pocket or plugged into a cable to charge both battery and phone, the connection is unreliable, continuously vibrating on connection, connecting/disconnecting to a computer or car which disrupts audio playback.

    The was working flawlessly for weeks and had a great long charge but now it seems it's consistent with the many negative reviews on the black case page - worked, but not reliable long-term. Connector pin may be too weak because charge seems to find its way back if squeezing and manipulating the case quite a bit.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great battery, bad case

    • Written by Kaigan V from Euless

    I was in search of a battery case because my iPhone X struggled to last a day on a charge. I really like how the Smart Battery case integrates with iOS whereas other battery cases act like a battery pack strapped to a case. With that said, I think the electronics of this case are great and my iPhone X lasts about a day and a half with it. Unfortunately, Apple decided to make the case out of what must be the softest silicone ever made. If you even look at it, a piece will chip off. If you are like me and like cases to be free of scuffs and scrapes, you had better get a wrist strap for this because even the smallest of falls will result in your case looking like the pothole riddled roads of New York City.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Great for battery. Case itself is terrible

    • Written by Samantha W from Lucan

    I’ve had the case for under a year and it has been great for charging my phone as it lasts longer during the day but the structure of the case is terrible. The top of the case has ripped down to the side of the buttons and parts have become chipped and I have never dropped my phone. It is not worth the money and the white is very discoloured. There is weird indents that have formed that aren’t chips also. If I was to get the case again I would get it in black. I only give 2 stars since it is good for the battery but wouldn’t give anything for the structure

  • 2.0 out of 5 stars

    Worth the money? no

    • Written by Jorja D from Oakdowns

    200 dollars is a lot of money for a smart battery case that is not trust worthy, and has multiple inconsistencies. I love apple and most of their products except this. I only bought this in march and have had already had a replacement due to connectivity issues and now it is happening again. For a case made by apple for a specific iPhone I had high hopes. I recommend you look else where as for the money and consistencies it is not worth it at all. Mine will connect and disconnect on its own as well as not connecting at all to the lightning connector even when the case has full charge. I tried 10+ times talking to apple about this, and not once did I get a single helpful response. The product is faulty, and it can't even be repaired. Look at brands like mophie.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Battery Case Stopped Working

    • Written by Fahad R from Vaughan

    Well, the case was working perfectly until this morning. I fully charged the case last night, and in the morning it indicated a green light (fully charged) I put it on my phone, and it was working as per normal...that is until an hour later I look at my phone and I see its not being charged by the case..I try to charge the phone and the case, but nothing is recognized...the phone charges normally without the case...but when I try to charge the case nothing, no orange light, no green nothing...I will take it into the apple store today, and see if they can fix it...strange though...no water damage no nothing...just randomly stopped working completely!

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Battery works great! White case permanently turns color fast.

    • Written by Lyndsay A from Texas City

    Myself and my daughter both bought this case. The battery functioning of the case is outstanding. I can use this all day without needing a charge. That’s with watching tv, listening to music, and using the map. The downside is the white one turns to a dirty looking case very quickly. After about 2 months of owning it I now have a dirty looking case that can not be cleaned. I tried what the Apple store employees told me to do which was dish soap and water. Absolutely no improvement. I’ve trued several things with no improvement. The only solution is to spend another $130 and buy the black case next. It would be nice is they had other colors. The white and light pink are a waste of money if you have to buy the black one 2 months later anyway. I don’t even like black but there are no other good options.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Depleted my battery capacity slightly

    • Written by James S from Poughkeepsie

    I bought my iPhone XS the day it came out, thus it is only a few months old. Prior to putting this case on, my battery capacity was 100%. After using this case for a month, my battery capacity has decreased to 97%. I now only use the case when I know that I'll need the extra charge. Sad, I would think that Apple would sell a battery case that doesn't hurt your battery in your phone.
    I will say that the case is comfortable to hold and provides extra grip.

    For the price, I would not recommend this case.

    5 of 7 people found this useful

  • 2.0 out of 5 stars

    Good battery, but becomes discolored

    • Written by Edward K from Carlisle

    I've had this since release and it has been a very solid battery. Lasts a whole day of regular use. However, the white has become discolored on the back of the battery hump and on the edges. I was unable to clean it off using either just water or dish soap. Apple Support said this was normal wear. "As it turns out, normal wear and use that leads to a patina is not something that would be covered under the warranty."

    Disappointing.

    10 of 14 people found this useful

  • 2.0 out of 5 stars

    Not that great

    • Written by Lauren B from APO

    I’ve owned the smart battery case for the iPhone 7 and it worked great. So I thought buying one for my iPhone X would be a great idea. I’ve owned the smart battery case ffor 2 days and I’ve had to charge the battery case everyday. Let’s just say the battery case itself doesn’t last all day.

    4 of 10 people found this useful