• 2.0 out of 5 stars

    Battery Case Stopped Working

    • Written by Fahad R from Vaughan

    Well, the case was working perfectly until this morning. I fully charged the case last night, and in the morning it indicated a green light (fully charged) I put it on my phone, and it was working as per normal...that is until an hour later I look at my phone and I see its not being charged by the case..I try to charge the phone and the case, but nothing is recognized...the phone charges normally without the case...but when I try to charge the case nothing, no orange light, no green nothing...I will take it into the apple store today, and see if they can fix it...strange though...no water damage no nothing...just randomly stopped working completely!

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Battery works great! White case permanently turns color fast.

    • Written by Lyndsay A from Texas City

    Myself and my daughter both bought this case. The battery functioning of the case is outstanding. I can use this all day without needing a charge. That’s with watching tv, listening to music, and using the map. The downside is the white one turns to a dirty looking case very quickly. After about 2 months of owning it I now have a dirty looking case that can not be cleaned. I tried what the Apple store employees told me to do which was dish soap and water. Absolutely no improvement. I’ve trued several things with no improvement. The only solution is to spend another $130 and buy the black case next. It would be nice is they had other colors. The white and light pink are a waste of money if you have to buy the black one 2 months later anyway. I don’t even like black but there are no other good options.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Depleted my battery capacity slightly

    • Written by James S from Poughkeepsie

    I bought my iPhone XS the day it came out, thus it is only a few months old. Prior to putting this case on, my battery capacity was 100%. After using this case for a month, my battery capacity has decreased to 97%. I now only use the case when I know that I'll need the extra charge. Sad, I would think that Apple would sell a battery case that doesn't hurt your battery in your phone.
    I will say that the case is comfortable to hold and provides extra grip.

    For the price, I would not recommend this case.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Good battery, but becomes discolored

    • Written by Edward K from Carlisle

    I've had this since release and it has been a very solid battery. Lasts a whole day of regular use. However, the white has become discolored on the back of the battery hump and on the edges. I was unable to clean it off using either just water or dish soap. Apple Support said this was normal wear. "As it turns out, normal wear and use that leads to a patina is not something that would be covered under the warranty."


    10 of 14 people found this useful

  • 2.0 out of 5 stars

    Not that great

    • Written by Lauren B from APO

    I’ve owned the smart battery case for the iPhone 7 and it worked great. So I thought buying one for my iPhone X would be a great idea. I’ve owned the smart battery case ffor 2 days and I’ve had to charge the battery case everyday. Let’s just say the battery case itself doesn’t last all day.

    4 of 10 people found this useful