• 1.0 out of 5 stars

    Stopped working

    • Written by Darren B from Conway

    I was so excited to finally find some ear buds that were comfortable and wireless. These worked great for about six months then they just stopped working. I pair them with my phone but as soon as I try and move them (like put them on) the bluetooth connection is lost they start flashing white then red. I've tried everything but can't get them to work.It's almost like there is a short in them.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Defective

    • Written by Arsh P

    I ordered beatsx online.i received the product nicely packed all original.i was quite happy and excited. I also checked it’s authenticity by registering it on beats website it was all OK. After taking the earphones out I pressed the power button but nothing happened.I thought it’s battery must be dead So I put it on charge for one hour straight. I got frustrated because after charging it didn’t worked either.i can see the white/bluish light going on while it’s on charging but the power button is just doing nothing. It’s very sad to see this big brand products selling defective earphones.this is really really disappointing. This will my First and the last beats product.im hoping the seller will replace or refund my hard earned money. Do not recommend beatsx.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Huge Disappointment

    • Written by Mich L

    I am quite dissatisfied with this product. I had the wireless beats for about 5 years and the noise was excellent. When they wore out I thought that these would be just as good. Not the case. They are constantly slipping out of my ears and the sound isn't the best quality. If I could return these, I would.

  • 1.0 out of 5 stars

    No Bueno

    • Written by Andres C

    just went through my second pair of beatsx, the first ones lasted about 7 months when i got a battery problem, then when i got the second pair that were brand new they wouldn't even turn on, the light would turn on when i connected them to the power but then they wouldn't turn on when disconnected from power. I've talked to some people that have beatsx that went through the same thing and there is so many articles and videos about this problem so my guess is that there is a manufacturer's defect. i love the design and the sound that's why i went through two of them instead of buying the airpods or something different but what good is that if they dont even work. So if you're getting the beatsx just know that they might not even work or they will last you just a couple of months.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Average sound quality. Continuous hassle

    • Written by Bill J

    Sound quality seems to erode over time. I've had mine less than a year and already had to send them back to Apple twice for repairs because they wouldn't turn on. Here I am, just after the life of the warranty, and now, for the third time, they won't turn on. Junk. Ripoff.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Worst Product I have ever Purchased in my life

    • Written by Kushagra G

    I had purchased my BeatsX earphones on the 31st May 2018. The earphones have stopped working 4 times within the span of 5 Months. This is the worst product I’ve ever used in my entire life. Apple needs to accept their failure regarding this product as many people around the world are having the same issue. The service is another worst thing, I agree you guys replace the product but if this happens with you 4 times then you just do not want to use that product anymore and for that there is no other policy made by apple to keep their customers satisfied. You guys portray in your keynotes that there is a 98% customer satisfaction from you but if you want to close that gap of 2% for complete customer satisfaction then you need to alter your policies so that customers like me are also satisfied.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Bad product

    • Written by Shabir K

    Had to get a replacement/repair 3 times from apple care for the earphones. 4th time worked longer but spoilt again and warranty expired so could not get a repair again. Would not recommend buying it.

  • 1.0 out of 5 stars

    dont work anymore

    • Written by ERICK C

    suddenly stop working , and I did tried to restarted but nothing seems to be right, blinking red light and when i plug it its just white, very disappointed ,,,,,,,,

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    After 3rd pair I give up

    • Written by Timothy M from Newton

    Bought them in April, 2018. They were replaced under warranty in July and September. They have failed again now, at the end of October. They start blinking white and red and might connect for a few seconds but then disconnect. Something is clearly wrong with the design. I can see I'm not alone with this problem. Also, it's nearly impossible to read the serial number - in black on my gray pair - so I'm not going to bother getting a 4th pair. It takes up to a week and it's a hassle. When they work I'm happy with them. But I bought them to use them, not to keep sending them back. Buyer beware! I'm all Apple - iPod, iPhone, iMac, MacBook. But these are awful. Apple should stop selling them.

    24 of 24 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY!!! Awful Product, worse support and warranty

    • Written by Fedor Andres V from Miami

    Bought this a year and a half and they have broken to me twice! They just stop charging. Normal office use and to walk around my house. No sweat, no water, nothing out of the ordinary and they break. Now Apple is charging me 80 dollars to repair them again, with 90 days warranty. Who would invest a dollar on this kind of product?! I regret the day i paid 170 dollars for this! DO NOT BUY THIS!
    I have cheaper headphones for more than 4 years in perfect condition!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Bad

    • Written by Jose G from Hollywood

    I got 2, one for me, the other for my brother. Mines I needed to send those for repair after a couple months of use (warranty took care of it). Now that the year warranty expires mines broke again and my brothers too (80usd just for sending them to be checked, I'd rather throwing them away). This product does not last its price.
    I have read similar reviews for this beats in other platforms.

    20 of 22 people found this useful

  • 1.0 out of 5 stars

    Sudden breakdown, blinking white/red

    • Written by Nader H

    They have been working great for months and all of a sudden they began to randomly not turn on just this week. Now when charging them I get a series of red and white blinking lights and if i unplug them they wont turn on.l I have tried a factory reset and even tried holding down the center and power button while plugged untill the lights turned off and that still did not work. They won't even connect to beats updater since they wont turn on. Any suggestions? Beats X

    51 of 61 people found this useful

  • 1.0 out of 5 stars

    Garbage - over priced trash

    • Written by Matthew B from Great Leighs

    I would class these earphones as complete rubbish. Sound is rubbish. Battery change is rubbish.

    The sound quality is appalling and after a while they wouldn't even charge: Customer service for fix was terrible too.

    17 of 47 people found this useful