• 1.0 out of 5 stars

    scam

    • Written by Lisette B from Berlin

    I'm on my second pair of BeatsX that stopped working the same way as my original ones. The second pair is a replacement pair that is not the same model as I gave into repair and was bullied to accept as the only option if I want a working pair of headphones.
    The warranty only covers a year from the original purchase which I've been out of for only a few days after the second pair broke with the result that there is no option than paying a hefty fee to get them fixed. And the fix also only comes with the usual 90day warranty by apple. I know a few people having BeatsX and only one person had a pair that hasn't broken so far. There is obviously something massively wrong with the engineering of them which Apple is able to install an action plan for that only benefits Apple selling a non-functioning yet expensive product.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money

    • Written by Emily G from South Shields

    I got these as a Christmas present in 2017, I used them for a year and they broke. I took them back and got a new pair, they then broke again and I got told I’d have to pay £70 for a renewal (even though it wasn’t my fault, it was a manufactures fault). I offered to pay the £70 and more to get a longer warranty on them and was told that was not possible. There are much better earphones out there for cheaper and don’t break on you twice in the space of a year. Don’t waste your money honestly!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY - THEY DO NOT LAST

    • Written by Eric E

    I loved these headphones. Connecting and switching between my Apple devices was a breeze. Sound quality was great as far as I was concerned. I loved how they are sound isolating. They worked perfect blocking out other noise on my bus commute. Unfortunately the batteries died 11 months into owning them. Luckily it was covered under warranty and Apple replaced them at no charge to me. 6 months later my replacement pair no longer function properly. There is an issue in the wiring of the neck band which cause the power to go in and out as it is lightly shifted. I chatted with Apple support and was told they they are only covered under my original pair's warranty (that expired 5 months ago). I want to clarify that I was not a heavy headphone user. I never used them in the rain or working out. I only stored them in the provided silicone case. Very disappointed with BeatsX. Wont be buying another pair of Beats again unless they make some serious improvements on build quality and longevity.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Terrible build quality

    • Written by Ryan M from Edina

    It is not a question of if, but when these earphones will break. in 12 months they broke five times, four different ways. Great sound, battery life and bluetooth connection but they will break on you within 3 months with light usage.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Not worth the money... they don’t last a year

    • Written by Kamryn F from Gardena

    I’ve had three pair of these beats and they all suddenly stopped working 9 months after purchase. I followed the care guide for the beats and they still stopped working... I want my money back!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    absolutely WORST

    • Written by Adrianna P from Romford

    i would even give one star.
    they are the worst headphones ive ever owned.
    i got these as a gift, all worked fine until 9 months later when just suddenly stopped working.
    i had them replaced not ONLY ONCE but like 4 times in the last 6 month.
    i just gave up. its the most irritating thing not having working headphones.
    quality is very similar to other brands. i am currently using the VAVA wireless headphones and im less annoyed.

    i know this is an ongoing issue with the headset as 3 other people i know had the same issue.
    although the customer service team is really good, i just dont think its fun to go through all the steps and still get no good result.

    dont get them cause even if you use them once a week they will still break.
    ive had it. get your game up BEATS.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Not worth the premium price that is asked for Beats X!

    • Written by Mayank M from Delhi

    I have been reading about many people and me myself experienced the same. The headphones just stopped working in one side right about after the warranty expired and the price for replacement is almost the same as purchasing them again. Why would one bother to pay a premium price for a niche product if it would not last more than a year? Aren't we better off with cheap products that offer much and are really cheap. Apple has certainly lost its premium build quality and brand value. I have been a long time Apple product user having everything from an iPod to iMac, but I think it is time to break this association and start looking at other better options.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    On the second one now - Just horrible

    • Written by Simran D from South Plainfield

    I really liked the form factor of these headphone. However the build quality is just very poor. The first one I got did not want to charge or connect to any device after 6-8 months of use. Red and white light just keeps blinking when trying to charge. The second one will not hold charge for even an hour, whats the point of the wireless headphones then. Anyway would suggest look for other alternatives.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Qulity is bad!

    • Written by Yulan A from Belmont

    I bought this new beats earphone in Bestbuy at the end of last April, it starts turning to the highest volume or lowest volume automatically within one month. I went to the apple store and they gave me a new replacement. But the right side of earphone stopped working 10 months later, I still have one more month warranty left, I sent it to the apple store to repair a few days ago, and I got an email from the store today asking me to pay $79 to repair, that's ridiculous, I kept it very well and never drop it or even bent it ( I always hang it on my neck or a hook), and I didn't see any damage before I sent it to store, they said it was damaged, how do I know if they damaged it when they tried to repair?! I had a cheap wireless earphone bought from China before, it worked very well and never had any problem for two and half years until the battery was dead. But for BeatsX Earphones, it cost much more, the first new one only last less than one month, the second new one last 10 months, and the service asked for payment even it's still in warranty and I couldn't find anywhere to talk with them in that webpage! Don't suggest to buy this product!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    No thank you

    • Written by Christian R from Phoenix

    Not even a year later and they just stopped working. Those pesky blinking lights . Don't buy them. They are not worth 100$

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Terrible, broke after 7 months

    • Written by Talisa T from Beltsville

    ordered these headphones using my credit card rewards program and I never looked at the review bc I figured these would be good.

    progress of these headphones going bad:
    - one of smallest wing tips broke after 5 months, the second one broke 2 weeks later
    - Mesh part of one ear fell of. --->at this point I read the reviews
    - connectivity issues: they connect and moments later disconnect, would reset them and the cycle continued
    - wont turn off: indicator light mix of red and white. cant reset it. charging does nothing


    im sending them in for repair.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Battery defect

    • Written by Rachel H from Calgary

    They have been working great for months and all of a sudden they began to randomly not turn on just this week. Now when charging them I get a series of red and white blinking lights and if I unplug them they wont turn on. I have tried a factory reset and even tried holding down the center and power button while plugged untill the lights turned off and that still did not work. They won't even connect to beats updater since they wont turn on. Any suggestions?

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    planned obsolsence.

    • Written by Andrew G from Strathfieldsaye

    Mine just broke out of the warranty period. This should be grounds for a class action law suit. I've had 3 die on me, each time after about a year and a half. so many others say the same here. I regret not buying them in australia, consumer law would have fixed it.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    2 different pairs stopped working after 7-8 months

    • Written by Andres B from Santiago

    I brought a pair back in 2017, after 8 months they suddendly stop working, everytime I tried to turn'em on they just blinked 3 times white, so they basically stopped working. Went to the store where I purchased'em and got a new pair. Now again after 7 months the same happened and now they are outside the warranty period, so im gettin charged to get THE SAME PRODUCT for like 90% the price.
    DONT GET THESE.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    A piece of dodo product.

    • Written by Antonio M from Minot

    Everything is good. The only bad thing about this product after using it for 2-5 months it breaks down. Doesn’t charge and light turns into white pinkish color. If you pay a product this expensive but the materials inside is not a good quality product then this is a piece of Dodo.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    unreliable

    • Written by Chloe D from gold coast

    I bought a grey pair of these and thought they were great until a few months later they suddenly wouldn't turn on. I tried reconnecting and resetting but didn't work. I gave up and bought a second pair this time in white and the same thing happened after just a few months! The red light shows when its charging but wont turn on at all! I haven't yet been to apple but as I didn't buy them direct I am guessing they wont do much to help! Do not purchase!!

  • 1.0 out of 5 stars

    Very disappointed.

    • Written by Antonino D from Roxbury

    Had 2 of these and both stopped working right after the warranty expired.
    The dreaded red & white blinking lights.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Worst product and service!!!

    • Written by f Q from alexandria

    It only keeps 4 hours of battery...8 hours is a myth. Return it back to apple store and give it back to me without fixing anything or changing it.
    DON’T WASTE YOUR MONEY.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Defective

    • Written by Rich A from Los Angeles

    The headphone have broke on me on three separate occasions. They blink red and white and the latest time it blinked pink even when they were plugged in. Every time gotten replacement but they keep on breaking.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    DO NOT WASTE YOUR MONEY

    • Written by Justin F from Bromley

    I would urge anyone considering these headphones to not waste their time or money.

    I purchased a black pair in August 2017 - 10 months later they died - red and white flashing light.

    Apple replaced them but said the warranty is not renewed - it is valid from the date of the original purchase. Despite me protesting that this can't be fair considering the first ones were faulty, they said its apple policy

    Fast forward 7 months to today and surprise surprise the replacement headphones have now died - permanent pink light!

    I never write reviews but feel compelled to so to warn others to not wast £130 as I have because Apple do not give two hoots about you despite charging you a premium for a shoddy product.

    AVOID

    8 of 8 people found this useful