• 1.0 out of 5 stars


    • Written by Prince T from Walnut Creek

    got a pair in Spring 2018, put it away for a few months and tried using again Summer 2019.. will not turn on, just solid white light when 'charging'.. called support to be told it was obviously not in warranty and have to pay 80 dollars to get it fixed.. why the f would i do that when a new one costs 100?!

  • 1.0 out of 5 stars

    Do Not Purchase!

    • Written by Melanie N from London

    Sadly those earphones are bad quality. I had the first set for about 8 months when they stopped pairing with my iPhone/MacBook. The LEDs started switching between white and red and wouldn't connect at all or only for a few seconds before disconnecting again. A reset didn't do anything, neither updating the software. As they were still within warranty back then I got a replacement. However, a year in, the replacement product has the same issue, but now I am not eligible for yet another replacement. Either way, they're better off in the trash anyways. It's definitely a recurring problem (if you google you'll find more people are experiencing this issue) and it is rather disappointing that Apple does not seem to ensure the quality of the products they sell within the Apple Store. Apple, please either get rid of them or make sure they fix their faults - otherwise it just reflects negatively on you.

  • 1.0 out of 5 stars

    Didn’t realize I was buying $100 earbuds that last <18 months

    • Written by Brian A from Charlestown

    Functionally, I love the BeatsX - they integrate with the IPhone well, produce reasonably good sound, and have good battery life. However, they only have an 8-9 month useful life before they stop accepting a charge. Apple will replace them for you the first time but after that they’ll charge you $79 to repair their $100 product. There is clearly a design flaw in this product and Apple doesn’t stand behind their product - even the technicians at the Apple store will tell you they need to be treated like a $100 disposable product and that they wouldn’t buy them. I expected more from Apple.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Worst investment ever!!!

    • Written by Taren J from Patterson

    Extremely short lifespan. Waste of money! One side stopped working and it doesn't hold a charge. My husband and I both have a pair. He is on his second pair because his first set stopped working after 4 months. I have had mine for about 7 months and one side is completely out. The light for the power button does not come on. We bought these because we believed the reputation that Beats were a brand that was reliable and worth the price. They absolutely overrated and not worth it. I can only give it one star because it charges very fast and the convenience of being wireless. Other than that, this was a garbage purchase. I DO NOT recommend this product.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Legit, the worst ever.

    • Written by Lucy M from Sugar Land

    Apple needs a wholesale recall of these. I’m incensed that they continue to sell these. Look at all the one star reviews. I wish I’d read them. What a waste of money. The light notification went first. Then the sound, now the battery lasts an hour if I’m lucky. All in less than 6 months. I’m pestering this doesn’t bleed into their other products.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Awful, unreliable

    • Written by Vladislav V from Moscow

    I had to change mine 2 times, my wife’s once and my friend’s one broke the other day as well. They just stop working for no reason, sometimes it’s a couple of months, may be a year or two, but once you’re out of warranty, you’ll have to pay for this defected product.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    DONT BUY PLEASE READ lost $260

    • Written by Ralph B from Miami

    I suggest not buying these in any color . I purchased two,one for me and one for my wife they both no longer work both of them the batteries don’t function.I started to read about them and find out everyone is having the same issue and apple wont admit that they have created a product that has issues apple keeps making products with faulty batteries. Their solution to this issue is to sell you another one for $79 and you have to pay freight you might as well go into the store buy them for $100 and get them the same day the $15 you save won’t be worth it. I suggest buying a different brand if you want them to last.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Similar quality problems - it works great for a while and then stops

    • Written by Joshua B from Austin

    I've owned 3 pairs of these and they all stop working within a year or so. Great when then they work... then not. Buy something else until they fix the quality issues.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Short Life Span

    • Written by Scott H from Maplewood

    I had these headphones for just over a year and they just stopped working on me. Sound and quality were good up to this point. Now the headphones just will not turn on, poor quality from Apple and a product that should last much longer than just over their warranty period. I would not recommend these to anyone.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Zero Stars

    • Written by Demetrios P from Aberdeen

    Worthless......used a week ...they connect wherever they felt like it... will manually switch from voice to speaker to the headphones and they would disconnect....FIRST AND LAST BEATS PRODUCT I WILL EVER PURCHASE.....I ripped them and threw them out.....
    Get anything else but these......

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Always ends up breaking

    • Written by Josiah E from Frederick

    Ive had teo pairs of these and both times the right headphone stopps working after about 6 months or so. If you’re looking for good Bluetooth earbuds I’d strongly recommend anything from Jaybird so far they have been the best.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    On second pair in less than 18 months

    • Written by Rise W from HAMPTON

    I have had 2 pair in 18 months and they have both gone out. Unfortunately it has been a little over 12 months on the 2nd pair so my warranty is void. I like the fit and comfort but if product does not work then why buy it.

    Apple needs to do better!

    6 of 6 people found this useful

  • 1.0 out of 5 stars


    • Written by Shoshana S from Somerset

    I have been purchasing beats for years. So far I am on my 2nd wireless. The first one would not connect my device any longer after about 8 months. The light would blink red then white and not connect. I tried everything from restarting it like they said to giving it some time and nothing worked. Like a fool a went and purchased another one which after only 3 month will not connect at all. These things are not cheap and I have spent so much money on these. Very disappointed. Very!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY BEATSX - 2 sets stopped working after 6 months

    • Written by Carole R from PHILADELPHIA

    Really love these - WHEN they work. My 2nd pair just quit after less than 6 months.Seems many other users have the exact same complaint. UNACCEPTABLE for an Apple product that sells for $100.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    DON'T BUY, IT'S A LIE!!!

    • Written by LaKeela D from Antioch

    I thought I'd learned my lesson after buying the Beats Pill that NEVER met the quoted battery limits. I ended only being able to use the Beats Pill while plugged into the wall!

    Anyway, I bought two pair of BeatsX for my husband and myself and wouldn't you know it... BOTH pair died two weeks ago (June 2019)... Just over one year from the date of purchase (June 9, 2018)!

    They're finicky when switching between paired devices and [like the Beats Pill], their battery life doesn't meet the product description.


    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Dead after only 6 months

    • Written by 国龙 胡 from HAMILTON

    Only used for 6 months, now It's not working properly, blinking white light 3 times.

  • 1.0 out of 5 stars

    Worst Purchase ever

    • Written by maria A from gatineau

    This was the worst purchase I have ever made my have broken 3 times now every 5 to 6 months and I have honestly given up on them. WILL NEVER BUY A BEATS PRODUCT AGAIN. Apple should rethink selling this product ! Don’t buy it look at other brands probably will be better quality and better price.

  • 1.0 out of 5 stars

    Extremely Disappointed

    • Written by Maripaz M from San Jose

    I've bought the BeatsX twice and both times, the headphones have stopped working within 9 months of purchasing them. The first time there was an issue with the battery and it would no longer connect to my devices. I figured since it was an Apple product it was simply defective and another pair would work just fine. I was wrong. I bought another pair and the same thing happened. It hasn't even been 9 months since I replaced the first pair and my new headphones no longer connect to my devices. Do not buy this product. I was extremely disappointed.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Very disappointed

    • Written by Dung L from Florissant

    I bought it last year for workout. I didn't work after 2 months and I got a new one. And now I cannot connect it to any devices. Shouldn't buy it.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    A year of life

    • Written by Sarika S from Fullerton

    I had high hopes for these ear buds but naturally after 1 year of life, they gave out on me. While they worked, they were great... after 1 year - they won't connect, stay on, or work. For the price paid, I would hope for a lot more life.

    13 of 13 people found this useful