• 2.0 out of 5 stars

    don't even waste your time or money

    • Written by Raven D from Windsor

    i love apple but these are a huuuge disappointment. they NEVER stay in your ear no matter what you do, i even order silicone covers for them to see if they would stay i my ear and nope they keep sliding out. i only had them for a week and i'm already returning them because they are just not worth it. the sound quality isn't that great and actually they're not even that loud even when i turn the music up all the way. and not to mention that the case and pods get dirty so quickly it's kind of gross lol. yeah don't waste your money yall

    1 of 6 people found this useful

  • 2.0 out of 5 stars

    Disappointing

    • Written by Heather A from Evergreen Park

    Come on, you’ve had years to update these headphones. First of all, they don’t fit well in my ears. It feels like they’re going to pop out. Secondly, and related to the first problem, they leak soumd. I want to be quiet and considerate among my noisy rude commuters who blare their music on the train, thank you. Lastly, the sound quality is meh. Do better.

    5 of 19 people found this useful

  • 2.0 out of 5 stars

    A major step backwards!

    • Written by James S from Mill valley

    If you are thinking of updating to the new AirPods from the porevious version, DO NOT DO IT!

    I upgraded because they were supposed to be a more seamless connection, leading to increased productivity. It’s been the precise opposite. They’re not ready for prime time. It’s as though they forgot to do the QA process before releasing.

    I consistently have problems where only one earbud connects and I have to put them back in the case, sometimes even having to unpair them. The time I spend connecting has increased 10x from the gen 1 product.

    I should note that I even had to return a pair and get them exchanged for new ones. The problem is happening again on the new pair. Shame on you Apple for taking money on a product that’s not ready for release.

    20 of 35 people found this useful

  • 2.0 out of 5 stars

    They’re O. K.

    • Written by Alvie K from Montreal

    After using it for a month you’ll see the problems.

    0 of 2 people found this useful

  • 2.0 out of 5 stars

    Great sound at the sacrifice of talk-time, fit, and customer support.

    • Written by P R from Anytown

    I purchased these AirPods with great anticipation. Regrettably, they fell short of Apple’s specifications and my expectations. While the sound reproduction is nearly as impressive as top-end quality headphones, the talk time is dismal. I have never achieved the two-hour talk as advertised in the Apple specifications. On a full charge, the battery conks out below 90 minutes to just over 95 minutes. I should have returned the AirPods within the first 30 days for a full refund but I gave the device and Apple the benefit of the doubt, relying instead on Apple’s one-year warranty.

    After attempting some unsuccessful troubleshooting tecniques through Apple Care, Apple suggested returning the AirPods under warranty for a replacement. To my amazement, Apple would only ship me a new charger or a new set of AirPods, but not both. I would have to go through the return process twice in order to be supplied with a fully new product if the replacement charger didn’t solve the issue.

    The fit of the AirPods is also less than adequate and they’re likely to tumble out of the ear quite effortlessly. This annoyance is easily remedied however, with the purchase of inexpensive AirPods ear hooks. I sampled three different brands before deciding on the AhaStyle model with the sound quality enhancement. They keep the AirPods secured under most conditions and are very confortable to wear.

    Connection difficulties have also been an issue, especially with an Android device or a Bluetooth equipped television.

    Hindsight being what it is, I probably should have waited for the second generation AirPods to appear with their increased talk-time. Thankfully, I made my AirPods purchase with my American Express credit card which provides me with an extended warranty and buyer’s assurance benefits. I’m almost afraid to ask Apple what my options are if the new charger and AirPods exchange won’t solve the unacceptable talk-time issue.

    4 of 10 people found this useful

  • 2.0 out of 5 stars

    A miss by Apple

    • Written by Deborah D from Comstock park

    I was so excited to buy these $200 handy Dandy accessories, until the charging case and left ear piece fell from my purse and yes, they are gone! I was super sad to know that the serial number does not link them to my iTunes account. So anyone can find them, pair them and enjoy my left ear piece and charging case. I guess for $200 I would think that adding the serial number to my iTunes account so no one else can use them, I assumed, was a given. I feel like they could easily allow someone to register the serial number so that unless you allow another device to pair, theft or keeping a lost pair, would be useless. Now I get to buy a replacement charging case so I can at least use the right side. Super disappointed!!!!!!

    4 of 13 people found this useful

  • 2.0 out of 5 stars

    Issues with Cutting Out when Active

    • Written by Richard K from Bloomington

    The setup and use of the AirPods are great when you are in a stationary position like at your desk or relaxing on the couch and taking on the phone or listening to music. In fact, I truly enjoy them when I am relaxing. But the reason I bought the AirPods was to use when I am active including when I workout and when I am outside working on the lawn. Unfortunately they are simply horrible when active. They were cutting out every few minutes and sometimes with 30 seconds of silence. I have used the wireless Beats headphones for years with my iPhone X and never had any issue like this. I do not think replacing them would resolve the connection issue and I do enjoy them when not active so they are a keeper... just wish I could use them when being active.

    34 of 60 people found this useful

  • 2.0 out of 5 stars

    Poor fit, sound quality and value for money

    • Written by Adrian B from Stratford

    Replaced my old earpods for the latest Airpods given all the hype and positive reviews. Have had them for a few weeks now and still find the fit uncomfortable - constantly adjusting for best fit, especially the left bud. The sound quality is nowhere near as good as my old earpods that were a quarter of the price (not Apple) and noise reduction is badly needed, especially for London underground travellers. Already after a few weeks the shiny case is scuffed front and back even though carried on it's own in a coat pocket. (I did this as another reviewer mentioned the case scratching easily).
    On the plus side do like the instant connection and the voice-activated Siri feature but these alone do not make the Airpods value for money. I did want to return but realised I was out of the very short 14-day return period.

    16 of 31 people found this useful

  • 2.0 out of 5 stars

    The left airpod isn't working correclty.

    • Written by Mark W from SHELTON

    I received the new Airpods a few days ago. The sound is great. They fit well in my ears. However, the left Airpod makes an annoying buzzing/static noise a good amount of time. The right Airpod works fine. I've tried connecting to different devices and going to different locations but the problem persists. I have called Apple Tech Support and am waiting for them to process a replacement. That process hasn't been going as quickly and smoothly as I would like, but I'm hoping once they finally do send out a replacement that the problem will be eliminated. Since the noise is very distracting and the exchange process isn't moving very quickly, I can't give these new Airpods a high rating just yet. I will revisit this once everything is hopefully resolved.

    52 of 78 people found this useful

  • 2.0 out of 5 stars

    Nice when they work

    • Written by Michael W from Beulah

    I'm using with an iPhone 8 and MacBook Pro.

    Great audio quality and feel. Never concerned about falling out.

    Initial pairing is simple. Unfortunately, using with multiple devices is a pain.

    Once paired it can be difficult to connect again. Just flashes amber light. Must "re-pair" constantly.

    48 of 70 people found this useful

  • 2.0 out of 5 stars

    Yep, they fall out

    • Written by Jarod M from Gig Harbor

    Put these on after leaving the store and within a hundred feet they started falling out. Tested them out jogging, working out, etc and they never really felt as secure in my ears as the standard EarPods with wires. They’re going back to the store tomorrow

    91 of 219 people found this useful