• 2.0 out of 5 stars

    The left airpod isn't working correclty.

    • Written by Mark W from SHELTON

    I received the new Airpods a few days ago. The sound is great. They fit well in my ears. However, the left Airpod makes an annoying buzzing/static noise a good amount of time. The right Airpod works fine. I've tried connecting to different devices and going to different locations but the problem persists. I have called Apple Tech Support and am waiting for them to process a replacement. That process hasn't been going as quickly and smoothly as I would like, but I'm hoping once they finally do send out a replacement that the problem will be eliminated. Since the noise is very distracting and the exchange process isn't moving very quickly, I can't give these new Airpods a high rating just yet. I will revisit this once everything is hopefully resolved.

    57 of 83 people found this useful

  • 2.0 out of 5 stars

    Nice when they work

    • Written by Michael W from Beulah

    I'm using with an iPhone 8 and MacBook Pro.

    Great audio quality and feel. Never concerned about falling out.

    Initial pairing is simple. Unfortunately, using with multiple devices is a pain.

    Once paired it can be difficult to connect again. Just flashes amber light. Must "re-pair" constantly.

    52 of 74 people found this useful

  • 2.0 out of 5 stars

    Not worth what they cost

    • Written by Tess G from Westchester

    Pretty convenient for all activities/needs HOWEVER mine have a sensing issue, and have pairing issues. I love them when they work — but for what they cost I’m rather disappointed for how little they work at 100% level they should.

    33 of 42 people found this useful

  • 2.0 out of 5 stars

    Too expensive -Poor quality

    • Written by TIFFANY R from Chicago

    According to Apple’s Website “They work like magic”
    I agree -The AirPods 2 reliability &volume components perform numerous “disappearing acts”.
    I’m extremely disappointed with this product!! Although some consumers enjoy the Pods with minimal and/or no issues, others, such as myself aren’t as fortunate.

    So far, my (< 3 months) experiences with them have been frustrating.
    They malfunction constantly and my right Pod doesn’t stay in my ear.

    Both AirPods have been replaced (R 3x’s & L 1x). The sound quality is very short lived- My Pods go from Low volume to No Volume. I just finalized the exchange process yesterday (9.25) for my left Pod. A few hours later, I noticed my right ear (4th replacement, arrived < 2 wks ago) is already low. I only used them 1 or 2xs because my left Pod stopped working. I dread calling Apple again… This is ridiculous!!!

    I’ve spent more time exchanging and troubleshooting with Apple support reps THAN I do using the AirPods. Overall , this item was total waste of my money and I regret this purchase….. I REALLY do.
    I have no problem with cleaning them and I do understand technical issues occur. However, consistent (time consuming) occurrences at the Very High Price of $199+ is unacceptable. I appreciate Apple Care+ Hardware Repair Coverage. Nevertheless, “Innovative” products are meaningless when they’re UNRELIABLE and I’m sure other customers & consumers concur.

    35 of 49 people found this useful

  • 2.0 out of 5 stars


    • Written by Nina P from Auburn

    I usually never leave reviews but apple AirPods are so low quality for how expensive they are. The sound is decent but one side always randomly stops working and you have to put them back in the case and restart them all the time. I don’t want to always have to carry around my charging case because they cant work properly without having to be reset.

    29 of 41 people found this useful

  • 2.0 out of 5 stars


    • Written by Matias M from Santa Monica

    Obscenely expensive, sound quality is basic at best, the real benefits are the Siri controls and easy connectivity which funny enough fails here and there. About twice a month I have to go grab my charging case and reset the pairing otherwise they won’t connect to my iPhone X. Pretty terrible.

    Maybe next gen will be decent

    24 of 36 people found this useful

  • 2.0 out of 5 stars

    Issues with Cutting Out when Active

    • Written by Richard K from Bloomington

    The setup and use of the AirPods are great when you are in a stationary position like at your desk or relaxing on the couch and taking on the phone or listening to music. In fact, I truly enjoy them when I am relaxing. But the reason I bought the AirPods was to use when I am active including when I workout and when I am outside working on the lawn. Unfortunately they are simply horrible when active. They were cutting out every few minutes and sometimes with 30 seconds of silence. I have used the wireless Beats headphones for years with my iPhone X and never had any issue like this. I do not think replacing them would resolve the connection issue and I do enjoy them when not active so they are a keeper... just wish I could use them when being active.

    37 of 63 people found this useful

  • 2.0 out of 5 stars

    Would Recommend Against Buying These

    • Written by Justin G from Macon

    If you're okay with your earbuds constantly disconnecting, lagging behind in one ear, and fizzing out and glitching the moment you enter a public space, then do not buy air pods. I've had mine for around 4 months, and I'm so mad at myself for buying them. They have some pluses, sure; they're convenient, the sound quality is pretty good, and they actually have some pretty impressive battery life IMO. But, for what you're paying, it's just not worth it. I would just buy a pair of Bose SoundSport Wireless and then maybe grab a pair of ear pods for when you're just sitting down and doing work. Don't buy airpods. You will regret it.

    27 of 44 people found this useful

  • 2.0 out of 5 stars

    I was lied to!

    • Written by Aishah W from Baltimore

    For the past year and a half I have been told by several people that I should purchase AirPods. I was reluctant to purchase out of fear that they would fall out of my ears and get lost. EVERYONE assured me that the AirPods would be the perfect fit. I finally gave in and got some this past Friday and was assured again, by the salesman, that they would stay in my ear. I was excited to get them home and try them out. I was sitting on my bed when I gave them a try and one popped out of my ear within 5 minutes of it being there. It didn't take long for the other one to follow suit. Now I'm like wow! I don't feel like I will be able to fully enjoy them out of fear that they will get lost from falling out of my ear. I wish that Apple would make smaller sizes or have a way of accommodating people with smaller ears. It would appear that I wasted my money on a product that I can only use if I don't move a muscle.

    47 of 85 people found this useful

  • 2.0 out of 5 stars

    Poor fit, sound quality and value for money

    • Written by Adrian B from Stratford

    Replaced my old earpods for the latest Airpods given all the hype and positive reviews. Have had them for a few weeks now and still find the fit uncomfortable - constantly adjusting for best fit, especially the left bud. The sound quality is nowhere near as good as my old earpods that were a quarter of the price (not Apple) and noise reduction is badly needed, especially for London underground travellers. Already after a few weeks the shiny case is scuffed front and back even though carried on it's own in a coat pocket. (I did this as another reviewer mentioned the case scratching easily).
    On the plus side do like the instant connection and the voice-activated Siri feature but these alone do not make the Airpods value for money. I did want to return but realised I was out of the very short 14-day return period.

    25 of 41 people found this useful

  • 2.0 out of 5 stars

    This product makes apple no better than MS or Samsung, if not worse...

    • Written by sidharth S from Brampton

    I've been with apple for since they launched first iphone, having bought over 5 iphones, 3 ipads, 2 watches and airpods. it lasted so long as I completely stood by their quality and reliability. But I have to say over last 2-3 years, their quality has gone down significantly. I get crashes on iphones like no different than the other phones owned in my family. And Airpods are worse of them. speakers drop, sync issues, connectivity, random speaker dropping, and finally one of them stopped working for good. Googled it and see this is a pretty common problem. They lately only design products that will last 1-2 years only. A company which launches 2 models a year, can;t make a product to last 10 years, that will be against their sales philosophy.

    I would highly recommend to stay away from apple products, esp airpods. Its not worth the headache. I finally have reasons to move away from apple for good. I can see their bad days coming.

    28 of 48 people found this useful

  • 2.0 out of 5 stars

    Not Worth The Money

    • Written by Rose C from Matteson

    The sound is very low, I have to always put the device on max and still struggle to hear through the airpods sometime.

    I thought my ears were average. However, the airpods are too big. They always fall out while I am doing normal activities, like walking or sitting.

    I like how they pair easily, However, they are slow to pick up sometimes when I want to use them. I also liked how they can be found with Find My Iphone, only if they are near. If not they are lost forever.

    Apple will charge you $69 a bud to replace them.

    I am through with the experiment. They didn't work out for me.

    24 of 41 people found this useful

  • 2.0 out of 5 stars

    Not great but not the worst

    • Written by Aimee P from Bridge Of Earn

    Mines broke after around 2 months of using them, one speaker failed and battery is terrible, sound was alright but definitely not worth £160

    10 of 14 people found this useful

  • 2.0 out of 5 stars

    A major step backwards!

    • Written by James S from Mill valley

    If you are thinking of updating to the new AirPods from the porevious version, DO NOT DO IT!

    I upgraded because they were supposed to be a more seamless connection, leading to increased productivity. It’s been the precise opposite. They’re not ready for prime time. It’s as though they forgot to do the QA process before releasing.

    I consistently have problems where only one earbud connects and I have to put them back in the case, sometimes even having to unpair them. The time I spend connecting has increased 10x from the gen 1 product.

    I should note that I even had to return a pair and get them exchanged for new ones. The problem is happening again on the new pair. Shame on you Apple for taking money on a product that’s not ready for release.

    31 of 56 people found this useful

  • 2.0 out of 5 stars

    worse than previous version

    • Written by FATIH B from PALM DESERT

    I don't know if ts me or not but battery life on this is terrible and when it gives low battery sound , it shots off right away. even the old version was going at least 10 min more after the low battery sound. Also in general the battery is significantly going less than previous one. The functionality is the same as the other one. so if you have the first gen, don't bother getting a new one. maybe wait until the new one comes out.

    21 of 39 people found this useful

  • 2.0 out of 5 stars

    Great when they work. Unreliable.

    • Written by David M from Lindfield

    Design is flawed and charging is unreliable. When they work they are great but had to have left AirPod replaced once, case replaced once and right AirPod replaced twice. After third failure of right AirPod Apple wouldn’t replace claiming corrosion. Despite their advertising these apparently can’t be worn for exercise.

  • 2.0 out of 5 stars

    Poor Connection

    • Written by Jia W from Bayan Lepas

    Facing connection problem to my phone since i bought it . I swear most of the time you must connect it to your phone MANUALLY . Also , sometimes when im using WhatsApp call , the call always hung up itself due to the airpod disconnection , just always disconnecting by itself without any reason . The only advantage is Convenient

    15 of 32 people found this useful

  • 2.0 out of 5 stars

    Great sound at the sacrifice of talk-time, fit, and customer support.

    • Written by P R from Anytown

    I purchased these AirPods with great anticipation. Regrettably, they fell short of Apple’s specifications and my expectations. While the sound reproduction is nearly as impressive as top-end quality headphones, the talk time is dismal. I have never achieved the two-hour talk as advertised in the Apple specifications. On a full charge, the battery conks out below 90 minutes to just over 95 minutes. I should have returned the AirPods within the first 30 days for a full refund but I gave the device and Apple the benefit of the doubt, relying instead on Apple’s one-year warranty.

    After attempting some unsuccessful troubleshooting tecniques through Apple Care, Apple suggested returning the AirPods under warranty for a replacement. To my amazement, Apple would only ship me a new charger or a new set of AirPods, but not both. I would have to go through the return process twice in order to be supplied with a fully new product if the replacement charger didn’t solve the issue.

    The fit of the AirPods is also less than adequate and they’re likely to tumble out of the ear quite effortlessly. This annoyance is easily remedied however, with the purchase of inexpensive AirPods ear hooks. I sampled three different brands before deciding on the AhaStyle model with the sound quality enhancement. They keep the AirPods secured under most conditions and are very confortable to wear.

    Connection difficulties have also been an issue, especially with an Android device or a Bluetooth equipped television.

    Hindsight being what it is, I probably should have waited for the second generation AirPods to appear with their increased talk-time. Thankfully, I made my AirPods purchase with my American Express credit card which provides me with an extended warranty and buyer’s assurance benefits. I’m almost afraid to ask Apple what my options are if the new charger and AirPods exchange won’t solve the unacceptable talk-time issue.

    8 of 20 people found this useful

  • 2.0 out of 5 stars

    They’re O. K.

    • Written by Alvie K from Montreal

    After using it for a month you’ll see the problems.

    1 of 7 people found this useful

  • 2.0 out of 5 stars

    A miss by Apple

    • Written by Deborah D from Comstock park

    I was so excited to buy these $200 handy Dandy accessories, until the charging case and left ear piece fell from my purse and yes, they are gone! I was super sad to know that the serial number does not link them to my iTunes account. So anyone can find them, pair them and enjoy my left ear piece and charging case. I guess for $200 I would think that adding the serial number to my iTunes account so no one else can use them, I assumed, was a given. I feel like they could easily allow someone to register the serial number so that unless you allow another device to pair, theft or keeping a lost pair, would be useless. Now I get to buy a replacement charging case so I can at least use the right side. Super disappointed!!!!!!

    11 of 28 people found this useful