Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 2 years of peace of mind when you buy AppleCare+ for Headphones.

Every set of AirPods, Beats earphones or Beats headphones comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your headphones coverage to two years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of $39, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.2

2 years of Apple-certified service and support coverage
24/7 priority access to technical support
Get up to 2 incidents of accidental damage coverage1
Battery service coverage1

One stop for support

Minimize the amount of time without your headphones with Express Replacement Service

AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • 24/7 priority access to Apple experts via chat or phone
  • Mail-in repair3: Mail in your headphones using a prepaid shipping box provided by Apple
  • Carry-in repair3: Take your headphones to an Apple Store or other Apple Authorized Service Provider
  • Express Replacement Service

Hardware coverage

Get up to 2 incidents of accidental damage coverage1
Get battery service if it retains less than 80% of its original capacity

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorized technicians.

Service coverage includes the following:

  • Your AirPods, Beats earphones or Beats headphones
  • Battery1
  • Included USB charging cable
  • Coverage for up to two incidents of accidental damage from handling, each subject to a service fee of $39, plus applicable tax

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

  • Using Siri
  • Bluetooth connectivity

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or buy it within 60 days of your headphones purchase:
    • At an Apple Store (inspection of headphones and proof of purchase are required)
    • By calling (800) 263-3394 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ available for:

See AppleCare+ Terms and Conditions for complete product details.

For Quebec customers, please read the Quebec Consumer Protection Act.

Additional Support

Get support by phone or chat,
set up a repair and more.

Find your Apple Support phone number here

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app