WEBVTT

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I believe in taking
the time to stop, to listen,

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and focus on the moment.

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As an Apple Support Advisor,

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the first thing I do when
a customer calls in is smile.

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>> My name is Shaunte,
how can I help you today? <<

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I'm taking my time
to listen and find out,

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what is the issue?

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>> All right, yeah.

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That's something I can walk
you through... <<

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I don't assume
that I know everything.

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And if I don't know,

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I'm going to try and find
the best resource,

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the best solution.

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I learn from my team members
every day.

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A job at Apple
allows you to develop

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into a great team member,
a great mentor,

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a great Advisor,
to a great person.

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They care about you
becoming the best you can be.

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♪ Music playing ♪