Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 2 years of peace of mind when you buy AppleCare+ for Headphones.

Every set of AirPods, Beats earphones, or Beats headphones comes with one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your coverage to two years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of HK$229.1

2 years of Apple-certified service and support coverage
Priority access to technical support
Get up to 2 incidents of accidental damage coverage1
Battery service coverage1

One stop for support

Minimize the amount of time without your headphones with Express Replacement Service

AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Priority access to Apple experts
  • Carry-in repair3: Take your headphones to an Apple Store or other Apple Authorized Service Provider
  • Express Replacement Service

Hardware coverage

Get up to 2 incidents of accidental damage coverage1
Get battery service if it retains less than 80% of its original capacity

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians.

Service coverage includes the following:

  • Your AirPods, Beats earphones, or Beats headphones
  • Battery1
  • Included USB charging cable
  • Up to two incidents of accidental damage from handling, each subject to a service fee of HK$229

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

  • Using Siri
  • Bluetooth connectivity

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or buy it within 60 days of your headphones purchase:
    • At an Apple Store (inspection of headphones and proof of purchase are required)
    • By calling (852) 2112 0099 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ available for:

Additional Support

Get support by phone or chat,
set up a repair, and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app