Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 2 years of peace of mind when you buy AppleCare+ for HomePod.

Every HomePod comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for HomePod extends your coverage to two years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a HK$299 service fee.1

2 years of Apple-certified service and support coverage
Priority access to technical support
Get up to 2 incidents of accidental damage coverage1

One stop for support

Minimize the amount of time without your HomePod with Express Replacement Service

Because Apple designs HomePod and Siri, HomePod is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Priority access to Apple experts
  • Carry-in repair3: Take your HomePod to an Apple Store or other Apple Authorized Service Provider
  • Express Replacement Service

Hardware coverage

Get up to 2 incidents of accidental damage coverage1

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple‑authorized technicians.

Service coverage includes the following:

  • Your HomePod
  • AirPort device4
  • Coverage for up to two incidents of accidental damage from handling of your HomePod, each subject to a HK$299 service fee1

Software support

You can call or chat and get direct access to Apple experts for questions on a wide range of topics, including:

  • Using AirPlay 2
  • Connecting to wireless networks
  • Questions about the Home app

How to buy

  1. Purchase AppleCare+ with your new HomePod.
  2. Or buy it within 60 days of your HomePod purchase:
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • At an Apple Store (inspection of HomePod and proof of purchase are required)
    • By calling (852) 2112 0099 (requires you to run a remote diagnostic and provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair, and more.

Find your Apple Support phone number here

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app