Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy 2 years of peace of mind when you buy AppleCare+ for iPhone.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from your AppleCare+ purchase date1 and adds up to two incidents of accidental damage coverage, each subject to a service fee of HK$228 for screen damage, or HK$788 for any other damage.2

2 years of Apple-certified service and support coverage
Priority access to technical support
Get up to 2 incidents of accidental damage coverage2
Battery service coverage1

One stop for support

Because Apple designs iPhone, iOS, and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.3

  • Priority access to Apple experts
  • Same-day service in most major metropolitan areas world wide4
  • Carry-in repairs: Take your iPhone to an Apple Store or other Apple Authorized Service Provider4

Hardware coverage

Get up to 2 incidents of accidental damage coverage2
Get battery service if it retains less than 80% of its original capacity

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians.

Coverage includes the following:

  • Your iPhone
  • Battery1
  • Included earphones and accessories
  • Coverage for up to two incidents of accidental damage,2 each subject to a service fee of HK$228 for screen damage, or HK$788 for any other damage

Software support

Get priority access to Apple experts for support using iOS and more

With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS and iCloud, and Apple-branded apps, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar

How to buy

  1. Purchase AppleCare+ with your new iPhone.
  2. Or buy it within 60 days of your iPhone purchase:
    • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • At an Apple Store (inspection of iPhone and proof of purchase are required)
    • By calling (852) 2112 0099 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ available for:

See AppleCare+ Terms and Conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair, and more.

Find your Apple Support phone number here

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app