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Frequently Asked Questions

  • There are two Apple Pencil models.

    Apple Pencil (1st generation) is compatible with the 12.9-inch iPad Pro (1st and 2nd generation), 10.5-inch iPad Pro, 9.7-inch iPad Pro, iPad (6th, 7th, and 8th generation), iPad Air (3rd generation), and iPad mini (5th generation).

    Apple Pencil (2nd generation) is compatible with the 12.9-inch iPad Pro (3rd and 4th generation), 11-inch iPad Pro (1st and 2nd generation), and iPad Air (4th generation).

  • Trade in your eligible iPad at an Apple Store or online, and we’ll give you an Apple Store Gift Card.2 If your iPad doesn’t have trade-in value, we can recycle it responsibly for you for free.
  • There are two SIM options for connecting your WiFi + Cellular iPad model to a data plan: a physical SIM card or eSIM technology.* (Note: Wi-Fi iPad models cannot connect to cellular networks.)

    Physical SIM card: All Wi-Fi + Cellular iPad models have a physical nano-SIM tray that will hold a carrier nano-SIM card (also called 4FF SIM card). Your iPad may have a carrier SIM card already installed if you purchased it from a carrier. If not, you can contact your carrier to obtain an appropriate card for your iPad. Some iPad models also support an Apple SIM card. For more information, go to https://support.apple.com/en-hk/HT203089.

    eSIM technology: Newer Wifi + Cellular iPad models include built-in eSIM technology that essentially acts as a digital SIM card. There are a few ways to activate an eSIM on your iPad, including downloading it right on the iPad itself, scanning a QR code, or using an app from a carrier. With eSIM, you can choose cellular data plans from select carriers in the U.S. and in more than 180 countries and regions around the world. For more information on setting up eSIM, go to https://support.apple.com/en-hk/HT203089.

    More information on iPad support for LTE networks by carrier and country or region

    All iPad Wi-Fi + Cellular models include a nano-SIM tray that supports a carrier SIM card.

    Wi-Fi + Cellular iPad models with embedded eSIM technology include: 12.9-inch iPad Pro (3rd and 4th generation), 11-inch iPad Pro (1st and 2nd generation), iPad Air (3rd and 4th generation), iPad (7th and 8th generation), and iPad mini (5th generation).

    Wi-Fi + Cellular iPad models with a physical Apple SIM card include: 12.9-inch iPad Pro (1st generation), iPad Air (2nd generation), iPad (5th and 6th generation), and iPad mini (3rd and 4th generation).

    Wi-Fi + Cellular iPad models with an embedded Apple SIM include: 12.9-inch iPad Pro (2nd generation), 10.5-inch iPad Pro, and 9.7-inch iPad Pro.

    *Not all carriers support Apple SIM and eSIM. See your carrier for more details. Not available in China mainland. The eSIM technology works with iPad Pro 11-inch (2nd generation), iPad Pro 12.9-inch (4th generation), iPad Air (3rd and 4th generation), iPad (7th and 8th generation), and iPad mini (5th generation). Apple SIM works with iPad Pro 9.7-inch, iPad Pro 10.5-inch, iPad (5th and 6th generation), iPad Air 2, iPad mini 3, and iPad mini 4.

  • Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it.
    If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime.
    If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your current device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Store Gift Card by email.
    If you choose to trade in your current device online for a gift card, we’ll also arrange for you to send it to us. When everything checks out, we’ll send you an Apple Store Gift Card by email.
    Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.
  • Yes, Apple Trade In is available on apple.com as well as in all our retail stores.
  • Generally it takes 2–3 weeks for online trade-in. But the sooner you send us your device, the sooner we can verify its condition and process your credit or gift card.
    For recycling, you will receive an email with details on arranging a pick up of your device. This process generally takes about 1 week.

A closer look at iPad Air.

All-screen design with a 10.9-inch Liquid Retina display featuring True Tone and P3 wide color.

A14 Bionic chip featuring amazingly fast CPU and graphics performance.

Touch ID integrated into the top button.

12MP back camera with Focus Pixels and 7MP FaceTime HD camera with improved low-light performance.

Support for Apple Pencil (2nd generation).**

Compatible with Magic Keyboard and Smart Keyboard Folio.**

Compare iPad models

12.9” or 11”

Liquid Retina XDR display

Liquid Retina display

M1 chip

Works with:

Apple Pencil (2nd generation)

Magic Keyboard

Smart Keyboard Folio

10.9”

Liquid Retina display

A14 Bionic chip with Neural Engine

Works with:

Apple Pencil (2nd generation)

Magic Keyboard

Smart Keyboard Folio

10.2”

Retina display

A12 Bionic chip with Neural Engine

Works with:

Apple Pencil (1st generation)

Smart Keyboard

7.9”

Retina display

A12 Bionic chip with Neural Engine

Works with:

Apple Pencil (1st generation)

Bluetooth keyboards

Apple TV Plus

Get 3 months of Apple TV+ free when you buy an iPad.