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Frequently Asked Questions

  • The Apple Pencil (2nd generation). It pairs wirelessly and attaches magnetically for charging and storage.
  • There are two SIM options for connecting your iPad with Wi-Fi + Cellular to a data plan: a physical SIM card or eSIM technology.*** (Note: iPad with Wi-Fi models cannot connect to cellular networks.)

    Physical SIM card: All Wi-Fi + Cellular models have a physical nano-SIM tray that will hold a carrier nano-SIM card (also called 4FF SIM card). Your iPad may have a carrier SIM card already installed if you purchased it from a carrier. If not, you can contact your carrier to obtain an appropriate card for your iPad. Some iPad models also support an Apple SIM card. For more information, go to https://support.apple.com/en-hk/HT203089.

    eSIM technology: Newer Wi-Fi + Cellular models include built-in eSIM technology that essentially acts as a digital SIM card. There are a few ways to activate an eSIM on your iPad, including downloading it right on the iPad itself, scanning a QR code, or using an app from a carrier. With eSIM, you can choose cellular data plans from select carriers in the U.S. and in more than 180 countries and regions around the world. For more information on setting up eSIM, go to https://support.apple.com/en-hk/HT203089.

    More information on iPad support for LTE networks by carrier and country or region

    All Wi-Fi + Cellular models include a nano-SIM tray that supports a carrier SIM card.

    Wi-Fi + Cellular models with embedded eSIM technology include: iPad Pro 12.9-inch (3rd generation or later), iPad Pro 11-inch (1st generation or later), iPad Air (3rd and 4th generation), iPad (7th generation or later), and iPad mini (5th and 6th generation).

    Wi-Fi + Cellular models with a physical Apple SIM card include: iPad Pro 12.9-inch (1st generation), iPad Air 2, iPad (5th and 6th generation), and iPad mini 3 and iPad mini 4. Wi-Fi + Cellular models with an embedded Apple SIM include: iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad Pro 9.7-inch, iPad mini (5th generation), and iPad Air (3rd generation).

    ***Not all carriers support Apple SIM and eSIM. See your carrier for more details. Not available in China mainland. The eSIM technology works with iPad Pro 11-inch (1st generation or later), iPad Pro 12.9-inch (3rd generation or later), iPad Air (3rd and 4th generation), iPad (7th generation or later), and iPad mini (5th and 6th generation). Apple SIM works with iPad Pro 9.7-inch, iPad Pro 10.5-inch, iPad (5th and 6th generation), iPad Air 2, iPad mini 3, and iPad mini 4.

  • Apple Trade In makes it easy to get credit toward the purchase of your next iPad. Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it. If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime. If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your current device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Store Gift Card by email. If you choose to trade in your current device online for a gift card, we’ll also arrange for you to send it to us. When everything checks out, we’ll send you an Apple Store Gift Card by email. Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.

    Learn more about Apple Trade In

  • For 5G access, you need your iPad to be with a provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information.
  • Every iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.

    With AppleCare+, your coverage is extended to two years. You will have 24/7 priority access to Apple Support, Apple hardware coverage, and software support, and it includes up to two incidents of accidental damage protection every 12 months.

    Learn more about AppleCare+(Opens in a new window)

    AppleCare+ for iPad provides coverage for up to two incidents of accidental damage from handling. Each incident is subject to an excess fee. Taxes may apply.

  • Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.

    Standard shipping is free for all online orders.

    Depending on your location, your order may be eligible for Apple Store Pickup. At checkout, simply choose to pick up your items at an Apple Store near you.

    Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

There’s always more to explore.

Entertainment. All on your iPad mini.

Apple TV+
Watch Apple Original shows and movies across all your devices.⁵
Learn more

Compare iPad models

    Starting at HK$6,399

    12.9” or 11”

    Liquid Retina XDR display

    Liquid Retina display

    M1 chip

    Works with:

    Apple Pencil (2nd generation)

    Magic Keyboard

    Smart Keyboard Folio

    Starting at HK$4,799

    10.9”

    Liquid Retina display

    A14 Bionic chip with Neural Engine

    Works with:

    Apple Pencil (2nd generation)

    Magic Keyboard

    Smart Keyboard Folio

    Starting at HK$2,599

    10.2”

    Retina display with True Tone

    A13 Bionic chip

    with Neural Engine

    Works with:

    Apple Pencil (1st generation)

    Smart Keyboard

    Starting at HK$3,999

    8.3”

    Liquid Retina display

    A15 Bionic chip with Neural Engine

    Works with:

    Apple Pencil (2nd generation)

    Bluetooth keyboards

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