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Frequently Asked Questions

  • The iPhone models currently sold on apple.com work with nano-SIM cards from compatible carriers*. And they work on many 4G LTE networks around the world. Contact service providers for details.

    Information on iPhone 11 support for 4G LTE networks by carrier and country or region



    * Dual SIM, dual standby. Data and voice SIM selectable in settings. Use of Dual SIM requires two wireless service plans (which may include restrictions on roaming). Dual SIM does not support simultaneous use of two CDMA wireless service plans. Dual VoLTE will be available later this year through a software update. Not all carriers support Dual VoLTE. Certain restrictions apply. To learn more, visit https://support.apple.com/kb/HT209086.
  • The SIM-free iPhone will work with all existing carriers.
  • Yes, you do. When you buy the iPhone from apple.com, it is sold unlocked. You can contact a carrier directly to learn about the tariffs available for iPhone.

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  • Buying a SIM-free iPhone from apple.com allows you to choose your own carrier and change carriers at any time. iPhone may also be available at a lower price with a contract directly from your wireless carrier.
  • No. iPhone SIM cards are not interchangeable with the SIM card in iPad.
  • The majority of features will work with your network. Certain features, such as Visual Voicemail, require carrier support and may not function on your carrier’s network. Contact your carrier for more details or read the wireless carrier support and features article for more information.
  • Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it.
    If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime.
    If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your current device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Store Gift Card by email.
    If you choose to trade in your current device online for a gift card, we’ll also arrange for you to send it to us. When everything checks out, we’ll send you an Apple Store Gift Card by email.
    Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.
  • Yes, Apple Trade In is available on apple.com as well as in all our retail stores.
  • Generally it takes 2–3 weeks for online trade-in. But the sooner you send us your device, the sooner we can verify its condition and process your credit or gift card.
    For recycling, you will receive an email with details on arranging a pick up of your device. This process generally takes about 1 week.
  • Carriers typically sell iPhone with a contract that subsidizes the initial purchase price of the phone. By purchasing your iPhone without a contract, you can use any SIM card from a compatible carrier, including your current one.
  • Yes. iPhone is enabled to work on networks using GSM around the world. Because iPhone models sold by apple.com are unlocked, you can purchase a SIM card and service from a local carrier at your destination. Or check with your home carrier regarding international roaming charges.
  • No. Orders placed through apple.com can be shipped only within the country or region of purchase. You can also shop for friends and family in countries or regions where the iPhone is sold. Just visit the local store of the country or region where you want your products delivered. Or for fast, easy ordering and expert advice, call an Apple Store Specialist on 800-908-988.