Does the device automatically start charging with connection to lightning port?

I turn the XXL on. I connect a USB plug to the charger. Then, I connect the lightning plug to my iPhone. Charging DOES NOT start. I power the XXL on/off again. Charging DOES NOT start. The only way the XXL will start charging is by disconnecting the USB and reconnecting again while the XXL is powered on and the lightning connector is connected to the iPhone.

Anyone else have this problem?

mophie powerstation USB-C XXL Universal Battery

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