Questions & Answers for iPhone XS Max Smart Battery Case - White

iPhone XS Max Smart Battery Case - White

24 Questions + 34 Answers

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24 Questions from the Community

Those who have the White Smart Battery case for XS Max, how is the build quality holding up? Does it get really dirty that fast?
- Asked by Hyunjune K from Madison
- 6 Jun 2019
- Flag as inappropriate (Those who have the White Smart Battery case for XS Max, how is the build quality holding up? Does it get really dirty that fast?)
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Is there a belt clip that is compatible with this battery case.
I need a belt clip that’s compatible with this battery case.
- Asked by Eric I from Brooklyn
- 10 Apr 2019
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Answer
Yes. I have just found a belt clip holster for the smart battery case. It is made by BELTRON.

Search online for BELTRON Smart Battery Case Belt Clip
- Answered by A K
- 25 May 2019
- Flag as inappropriate Answer (Is there a belt clip that is compatible with this battery case.)
Does this case support wired data transfer?
- Asked by Miranda S from Gunning
- 16 May 2019
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Will this interfere with iPhone XS Max Compass app?
- Asked by Erwin A from Alhambra
- 12 May 2019
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Does this case reduce the strength of the signal
Once case was installed my signal strength went to one bar
- Asked by Thomas C from Amarillo
- 11 Mar 2019
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Bottom facing speakers are they completely blocked off?
- Asked by Talha B from Calgary
- 17 Jan 2019
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Answer
No, there are holes that align perfectly with the speaker holes.
- Answered by Vincent C from Pittsburgh
- 23 Jan 2019
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Is It Water Resistant, Can It Be Submerged?
- Asked by Michael N from New York
- 16 Jan 2019
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How do I know the case is charged ?
I see no lights on the case, So if my phone is fully charged am I to assume the case is fully charged as well?
- Asked by Paul T from Tonawanda
- 28 Mar 2019
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Apple Responds
Answer
You'll see an amber status light while the case is charging. When the case is fully charged, you'll see a green status light.
- Answered by Jubal D
- 29 Mar 2019
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Warranty
What is the warranty on this ?
That i can go to apple and exchange it, if its not working
- Asked by Pedro V from Homestead
- 11 Apr 2019
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Does the connection on the case work with wired headphones? The third party battery case I have now does not support wired headphones.
- Asked by Salvatore S from Westbury
- 15 Mar 2019
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Apple Responds
Answer
Supports Lightning accessories, such as the EarPods with Lightning Connector (included with your iPhone)
- Answered by Stephanie B
- 21 Mar 2019
- Flag as inappropriate Answer (Does the connection on the case work with wired headphones? The third party battery case I have now does not support wired headphones.)
How dangerous is this case for the battery if used 24/7 like a normal case?
Cases are usually designed with long term use in mind, but charging a phone 24/7 can destroy a battery much quicker than through normal use. That being said, because this extends the battery life, will the constant charge from the case end up decaying the battery in the phone faster than normal?
- Asked by Ian F from Fairfield
- 17 Jan 2019
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Answer
Forgive my grammar I’m typing this as quick as possible. From my understanding based on the small research I’ve done on forums like macrumors and 9to5mac it is said that the smartcase uses its battery first before it uses the iphones battery. In essence you’re using your smartcase battery first before it switches to using your personal iphones battery. It is not dangerous at all and it will not strain your iphones battery. I don’t believe apple would release a product that would do that to its own product. I hope I answered your question
- Answered by Miguel E from San Antonio
- 18 Jan 2019
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Is this TSA approved?
- Asked by Jayme P from Murdock
- 7 Mar 2019
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Dose the back of the case have enough metal to work with a magnet mount?
- Asked by Jake D from San Diego
- 5 Feb 2019
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Power button on this?
Is there going to be a power button for on and off? or once the case is charge up and when you phone get connected the case is going to start changing your phone. I don't see the point where your phone is at 100% and the case is going to keep it charge up like the last model cases for the iPhone 7. a power button or switch is better so when you need the power it's there.
- Asked by Korron R from Orange Park
- 17 Jan 2019
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Answer
There is no power button. This case intelligently handles the power management. It charges your phone when it needs it. If it just "saved it" for when you "need" it, it would be the same whether it already transferred it to your phone or not. It is meant to be simple, which means not having to worry about a power button.
- Answered by Michael O from Dublin
- 18 Jan 2019
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What USB-C brick wattage would be the best to be able to fast charge both the case and phone simultaneously?
I understand that both the case and iPhone XS Max have fast-charging over USB-C. I have the 29W brick right now, do I need a higher wattage one to charge both. I get that it’ll charge the phone first, but apparently if you have enough wattage going to the case and phone both can fast-charge at the same time.
- Asked by Colwyn M from Winters
- 21 Jan 2019
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Answer
I currently have the Apple USB-C 30W Power adaptor and I just picked up the smart battery case and apparently it's charging both the phone and the case at the same time. Smart battery came in at 1% charged when I got it. Phone was at 62%. Plugged the USB-C to lightning the smart battery case. I thought it would charge the phone first and then the smart battery case but apparently it was charging both the phone and the case at the same time. When my phone was at 70%, the case was at 25%. That was 2 hours ago. Right now both ar 100%. Really fast charging.
- Answered by Paul K from Madison
- 22 Jan 2019
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whats the MAh of the battery inside this case?
- Asked by Hareen T from Mississauga
- 16 Jan 2019
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Answer
1,369 mAh.
- Answered by Vincent C from Pittsburgh
- 23 Jan 2019
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How does the completely encased bottom impact microphone and speaker performance?
I have had issues with all of my iPhone X phones with people hearing me when I have had a case that covers the bottom and even has holes for the speakers and microphone ports.
- Asked by Doug K from Pahrump
- 16 Jan 2019
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Answer
As this case is Made by Apple, we can be assured that performance is not compromised, since the holes of the case matches the phone. You may want to go to your nearest Apple to make sure your microphone is working fine.
- Answered by Tristan V from Santa Clara
- 18 Jan 2019
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Does this work with wired Apple car play?
- Asked by Simon C
- 20 Jan 2019
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Answer
Yes it does! Confirmed with online support and tested myself after purchasing the case.
- Answered by Chris S from Mission Viejo
- 24 Jan 2019
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What’s the battery capacity of the case?
- Asked by Julian E from San Diego
- 16 Jan 2019
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Answer
On the casing it says 1369 MaH but at 10.1 Wh.
- Answered by Paul K from Madison
- 22 Jan 2019
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At what speed can I wirelessly charge with this case? 7.5w?
- Asked by Daniel C from Puyallup
- 17 Jan 2019
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Answer
Yes it is,7.5W.
- Answered by Truman L from Kuala Langat
- 18 Jan 2019
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