• 1.0 out of 5 stars

    Constantly needs updating

    • Written by Woo F from Humble

    Every time I open the app, it needs updating. A minimum of once a month and the update can take an hour or more. It’s been like this for the past 18 months or so. Today we had a power blip so all the lights came on when power returned. Then I needed to go light by light to reestablish a connection, but of course it took an hour to update the bridge first. I know I did an update less than a month ago as well. App is just not functional when you constantly need to update to use.

    0 of 3 people found this useful

  • 1.0 out of 5 stars

    Bad design

    • Written by Sébastien T from Arlon

    I wanted to let you know that in case of power failure all your HUE bulbs will be powered on automatically when the power is back! So if you have a power failure at 4am, all bulbs at 100%. Well. Sorry Philips but no way!
    I have investigated on the Internet and it seems the problem has been reported back in 2015. Perhaps it's time to work on it?

    2 of 6 people found this useful

  • 1.0 out of 5 stars

    User experience 0 - returned it the next day

    • Written by Wilson Y from Vancouver

    How hard is it to code in standalone remote access feature straight into your hub. Come on guys! Even a door bell provides remote access!! My security alarm and TV PVR has remote access. All you guys can do is force us to have a proxy like AppleTV or an extra iPhone or iPad sitting at home before we can remotely access the lights.

    And why do I lose my light settings and it goes back to default?

    Need to take HMI 101 course guys! Or hire some competent developers/designers/QA with customers in mind.

    3 of 6 people found this useful

  • 5.0 out of 5 stars

    Philips works perfectly!

    • Written by Wouter V from Brecht

    The bridge works perfectly with the bulbs and accesories. Never had any trouble with them whatsoever. We use 2 bridges in our house and even that is working like magic!

    6 of 8 people found this useful

  • 5.0 out of 5 stars

    Works perfectly

    • Written by Ioannis Jonathan L from RICHMOND

    Again, not sure why there are so many negative comments here. This is for the new Philips Hue Bridge. Never had any problems with it, and actually have bought 2, for different locations. It works perfectly, controlling a number of bulbs and light strips. Can even control them remotely via HomeKit. An Apple TV is needed for this, works better this way that with the Philips app. Siri intigration works effortlessly as well. And have also hooked up a couple of philips switches to the system as well. All work great!

    5 of 5 people found this useful

  • 5.0 out of 5 stars

    Philips HUE Bridge works great!

    • Written by Scott A from Arvada

    I'm not sure why there are so many negative reviews of the Philips HUE Bridge. I installed the bridge, have hooked up lights and even a HUE Lightstrip Plus, and it works great! I have a large house, and the single bridge reaches all of my devices within the entire house. Even though I gave the bridge 5 stars, the Philips App for my iPhone is the worst App I have ever used! Their iPhone App would get only 1 star. I had to use many Google searches to even get it to work. and it was not very helpful in setting up the system. In fact, the Apple HomeKit has better control over the HUE system than their own native App!

    27 of 31 people found this useful

  • 2.0 out of 5 stars

    Works For One Room

    • Written by Omar A from Irvine

    I have 2 small rooms next each other.
    The Bridge only works in the room where it is, even the doors are open,

    4 of 9 people found this useful

  • 5.0 out of 5 stars

    Works like magic

    • Written by Jonathan H from HAMILTON CENTRAL

    Seamless upgrade from my existing Hue kit. Now have 12 bulbs around our 2 storey house. From lights coming on gently in the morning to let the kids know its time to get up, to lights automatically turning off when I head out to work, and back on again in the evening it all runs like clock work. I upgraded to HomeKit so I can ask Siri to turn off the lights - works like magic. Thanks Philips and Apple - keep the innovation coming!

    6 of 8 people found this useful

  • 1.0 out of 5 stars


    • Written by DANIEL R from SANTA MONICA

    'upgraded' my hub from 1.0 to this 2.0 version for homekit support. it sorta worked for a few weeks kinda...now it's 100% unuseable. Thanks apple for not working like alexa does!

    12 of 27 people found this useful

  • 1.0 out of 5 stars

    hard to link

    • Written by CHUONG V from San jose

    Bought the home kit hoping to connect my iPhone, my iPhone and iPad but it wont link all 3. Keep asking me to log in and link. System not ready to be in d market yet. Hopefully they come out with fix soon.

    15 of 21 people found this useful

  • 1.0 out of 5 stars

    HomeKit and Hue not ready for prime time

    • Written by Jordan L from Charlottesville

    I eagerly bought this bridge thinking that it would be worth the $40 to be able to say things like "turn on all my lights" or "turn off office lights," but the functionality isn't there. First off, whenever I say "turn on/off all my lights," Siri ALWAYS asks for a confirmation. The time it doesn't ask for a confirmation, it says, "sorry, I could not find any lights". After about ten minutes hoping that everything would just magically start working, I decided to return the bridge. In the future, maybe there'll be better support but for right now, I'd say hold off.

    96 of 125 people found this useful

  • 1.0 out of 5 stars


    • Written by Thomas H from Fort Collins

    Phillips decided about a week ago to push an update that broke support for 3rd party bulbs without any warning. This was something that worked without issue before with bulbs from Cree, GE and others. Before this "update" Siri was able to control all of my Cree bulbs just like my Hue bulbs.

    Phillips just pushed out anothe update this week to restore some access to 3rd party bulbs but they are still not visible to HomeKit and according to new info from Phillips, this is intentional. They say it's because the 3rd party bulbs are not HomeKit certified, but that's bologna because none of the bulbs are HomeKit certified, not even Phillips, only the hubs are. The bulbs are just Zigbee ZLL.

    I will be returning this hub and waiting for one that works with all ZLL certified lights. Also choosing not to reward a company that changes functionality without warning in an effort to sell more of their own "expensive razor blades."

    157 of 204 people found this useful