• 1.0 out of 5 stars

    Waste of time and money

    • Written by Ann G from calgary

    We bought a whole hue system for our house. It worked great initially, then they forced an update and everything broke. First, we had to reset everything again. Then it forced another update, broke everything again but this time failed to complete, leaving us with lights that don't work. We were finally able to reconnect with a tablet only to be kicked out of the system randomly for no reason.

    Phillips has been kind enough to reach out after I put a review out that wasn't great, but the most they offered me was to ask me to shut down and restart (done this thanks!) or take the whole thing to someone else's house to do the software update. I am not even sure how disconnecting my hub again, taking it to someone else's house and trying to do the reinstall there so that I can bring it back home and reconfigure everything again is a solution. I would assume if I have to do that this time, I would have to do that every time they force another update.

    I would warn anyone looking at this "Smart" home solution to try something else.

  • 1.0 out of 5 stars

    HUE Bridge

    • Written by Rich J from Denton

    I purchased two sets of Hue Lily outdoor lights. They work fine, it's the Hue Bridge that's the problem. It's range to find outdoor lights is approximately 30 feet! And if you are able to connect lights, the Bridge is constantly losing connection with the WiFi - no other smart hardware is having this problem in my house - just the HUE Bridge - and it's sitting right next to the router! When I contacted Philips they blew me off with the usual fixes, unplug, reset, yada, yada, yada - same results though. Very, very disappointing.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Constantly needs updating

    • Written by Woo F from Humble

    Every time I open the app, it needs updating. A minimum of once a month and the update can take an hour or more. It’s been like this for the past 18 months or so. Today we had a power blip so all the lights came on when power returned. Then I needed to go light by light to reestablish a connection, but of course it took an hour to update the bridge first. I know I did an update less than a month ago as well. App is just not functional when you constantly need to update to use.

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Bad design

    • Written by Sébastien T from Arlon

    I wanted to let you know that in case of power failure all your HUE bulbs will be powered on automatically when the power is back! So if you have a power failure at 4am, all bulbs at 100%. Well. Sorry Philips but no way!
    I have investigated on the Internet and it seems the problem has been reported back in 2015. Perhaps it's time to work on it?

    5 of 9 people found this useful

  • 1.0 out of 5 stars

    User experience 0 - returned it the next day

    • Written by Wilson Y from Vancouver

    How hard is it to code in standalone remote access feature straight into your hub. Come on guys! Even a door bell provides remote access!! My security alarm and TV PVR has remote access. All you guys can do is force us to have a proxy like AppleTV or an extra iPhone or iPad sitting at home before we can remotely access the lights.

    And why do I lose my light settings and it goes back to default?

    Need to take HMI 101 course guys! Or hire some competent developers/designers/QA with customers in mind.

    4 of 7 people found this useful

  • 1.0 out of 5 stars


    • Written by DANIEL R from SANTA MONICA

    'upgraded' my hub from 1.0 to this 2.0 version for homekit support. it sorta worked for a few weeks kinda...now it's 100% unuseable. Thanks apple for not working like alexa does!

    14 of 29 people found this useful

  • 1.0 out of 5 stars

    hard to link

    • Written by CHUONG V from San jose

    Bought the home kit hoping to connect my iPhone, my iPhone and iPad but it wont link all 3. Keep asking me to log in and link. System not ready to be in d market yet. Hopefully they come out with fix soon.

    17 of 23 people found this useful

  • 1.0 out of 5 stars

    HomeKit and Hue not ready for prime time

    • Written by Jordan L from Charlottesville

    I eagerly bought this bridge thinking that it would be worth the $40 to be able to say things like "turn on all my lights" or "turn off office lights," but the functionality isn't there. First off, whenever I say "turn on/off all my lights," Siri ALWAYS asks for a confirmation. The time it doesn't ask for a confirmation, it says, "sorry, I could not find any lights". After about ten minutes hoping that everything would just magically start working, I decided to return the bridge. In the future, maybe there'll be better support but for right now, I'd say hold off.

    101 of 131 people found this useful

  • 1.0 out of 5 stars


    • Written by Thomas H from Fort Collins

    Phillips decided about a week ago to push an update that broke support for 3rd party bulbs without any warning. This was something that worked without issue before with bulbs from Cree, GE and others. Before this "update" Siri was able to control all of my Cree bulbs just like my Hue bulbs.

    Phillips just pushed out anothe update this week to restore some access to 3rd party bulbs but they are still not visible to HomeKit and according to new info from Phillips, this is intentional. They say it's because the 3rd party bulbs are not HomeKit certified, but that's bologna because none of the bulbs are HomeKit certified, not even Phillips, only the hubs are. The bulbs are just Zigbee ZLL.

    I will be returning this hub and waiting for one that works with all ZLL certified lights. Also choosing not to reward a company that changes functionality without warning in an effort to sell more of their own "expensive razor blades."

    161 of 209 people found this useful