• 3.0 out of 5 stars

    Good but unreliable

    • Written by David W from Cardiff

    I have bought two of these and they are great, work very well with HomeKit. The other good thing about these is that they don’t require a hub like so many other HomeKit compatible devices.

    However both have failed within a year of purchase, they both started by failing to respond to commands to switch on and off. Due to Apple not apply any warranty to this you will need to contact Elgato directly. I can say that Elgato were very helpful.

    4 of 5 people found this useful

  • 3.0 out of 5 stars

    Very nice - but Apple TV is required for most features

    • Written by Koray I from Camperdown

    After ordering this online, I realised that an Apple TV (4th Gen!) is required in the home to get most things working. I wish this was clearer in the description.

    The unit uses Bluetooth, so without an Apple TV you need to be within its vicinity to get it working.Once it's paired with an Apple TV or iPad running iOS 10 that stays at home, it then gets 'internet access' and some features become available. Quite a shame really this is not clear up front.

    Limitations when no Apple TV available.

    *Remote controls will not be available - only within Bluetooth range works
    *Family sharing will not be available - although you can invite them
    *Automation will not be available

    From the above, family sharing is my biggest gripe. You can invite others to control the unit, but they won't be able to control it. (I haven't yet tested if multiple people can pair to a single unit)

    It is otherwise a nice unit. Well built, easily paired and installed and makes a satisfying virtual switch sound when switching on and off.

    If I had known the above I would have sought a wi-fi enabled switch.

    5 of 7 people found this useful

  • 3.0 out of 5 stars

    Poor design

    • Written by Paul B from Auckland

    These work fine for me but have to put them on a pawer board and loose 2 outlets.

    Double wall outlet looses other plug.

    Did they even try these in a real home before making them, I thought aApple of all people would require good design in products they are promoting.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Australian Model - Current Draw: Power Trips :-(

    • Written by Jon A from South Brisbane

    I have been eagerly awaiting the arrival of Eve Power in AU... So pretty pleased to see it in the Apple store yesterday - disappointed that it doesn't work as expected though. HomeKit works as expected - very well. The power control not so much.

    After installing and setting up the Eve Energy with my coffee machine I noticed that whilst Siri works perfectly to turn it on and off, the power trips off almost immediately.

    I then looked at the power limits of this device and found it will only handle 1840 watts. This is NOT mentioned on the packaging, but inside on a sticker.

    In Australia, heaters and many coffee machines can draw up to 2400 watts. My coffee machine is 2300 watts.

    I think Elgato needs to up the specs for the AU model, as it is not going to work for a lot of products sold here.

    27 of 28 people found this useful

  • 2.0 out of 5 stars

    Big problem! - not worth the money

    • Written by Anonymous

    Great app! great devices!

    BUT - this only works on appliances with power requirements of under 1800W. That means: No kettle, no iron, no dishwasher.
    That means - you can't really use this device to monitor your energy usage (as you can't use it on the most power hungry appliances in your home.
    This is buried in the fine print on this site but it should be made more explicit to users (not the app itself even has icons for kettles and dishwashers!)
    So you can't for example -use it to check whether you left your iron on.

    I think this is a great technology and great app - but for energy monitory it is not fit for purpose.

    8 of 8 people found this useful

  • 2.0 out of 5 stars

    Device Needs 24/7 Bluetooth Connection to be Effective

    • Written by Roderick H A from Bedworth

    This is nicely made. The documentation is sparse, but you just have to read a few paragraphs to connect it and then get the info from the Eve App.
    It appears, after talking to Apple and Elgato technical assistance, to be very much for the Apple Homekit environment, which is rigorous, but means that it doesn't seem to have any capabilities if is it is not talking to an in-range and switched-on ios 10 device or an up-to-date Apple TV 3 or 4. If you have such an Apple TV or a spare iPad or iPhone plugged into the mains 24 hours a day then fine, otherwise it would be difficult to see how to use it other than as a remote on/off switch on your wireless network. Reading into this, there are lags associated with running the framework via remote servers, and Homekit is an evolving environment. If you already have Apple TV then this provides a good capability, with Apple taking security seriously in this expanding market for the smart home.

    14 of 21 people found this useful

  • 2.0 out of 5 stars

    looks good but failed un under 3 months

    • Written by Dave R from Bristol

    Purchased on the 23/11/18 to replace Wemo plug to try and bring everything under HomeKit, set up great size perfect and integration to apple just what I was after....however after less than three months the unit responds to HomeKit commands e.g. appears to switch on and off but the internal relay that controls the power has failed meaning the power stays on all the time. Eve support refers you to the source of purchase (apple store) and the apple store refers you to Eve....both reluctant to take ownership despite the product being under 3 months old. finally received new unit from apple after reference to consumer goods act and after 1 week same problem!!!! WEMO working perfectly 2 years in!!!

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Disappointed

    • Written by David F from Milton Keynes

    I purchased four of these to work with my Apple TV 4th Gen, I hoped to use the Automations and geofencing options. However after a month of trying I or even Apple couldn't get them to work reliably, locally you could turn on and off the devices all be it slowly, however the Automations would just not work or very rarely work.

    Big disappointment as both Apple and Elgato have good reputations, I've ended up selling them and gone for another system.

    4 of 8 people found this useful

  • 2.0 out of 5 stars

    Worked great - at first. Just don't use for Fridge

    • Written by tim G from Cleveland

    Bought this device several months ago as part of my "home efficiency" analysis for my new home. I am currently using far more power at the new house than the old house so i thought id do some investigation. I plugged almost everything in the house into this thing (one at a time) to get max power and average power use so that i know how much power things use. (I found out that my old fridge was running 24x7 and costing me about $200 annually for power.) I tested a fridge at my trailer to see if it was still good. Unfortunately, while i was away, it turned off. I lost about $50 worth of meat, ice cream and other stufff. Not too big a deal. I brought the device home and plugged in my main fridge last weekend. In the last 5 days it has shut off 5 times. I cant find any reason. Fortunately, we use the fridge every day and notice the light not on (which means - turn the eve energy back on). I'm going to try the device on several other things in the upcoming weeks to see if it is just fridges that it has problems with or if the unit is having problems.
    Other than the reliablility factor, i like the product. I don't like how easy it is to turn it off when a fridge is plugged into it, but that is probably my problem. I also think that the Eve UI could use some work, although it does have a plethora of information.

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Absolutely useless with anything drawing a larger current.

    • Written by Nick T from Toongabbie

    I bought one of these to automatically switch on a heater, because ABSOLUTELY NOWHERE does ANY of the documentation list that there is a limit to how much current the product will (or, in this case, will NOT) handle. It would switch itself off after just a few seconds of being activated.

    At first I thought it was the power board I was using, so I plugged it directly into an extension cord, then plugged it into the wall directly and used an extension cord off it. Then I removed the extension cord from the equation and tried plugging the heater directly into the wall through the device.

    Zero. Zip. Nada. Nothing.

    Either Elgato needs to upgrade the product for use in similar situations, or they should CLEARLY mark on ALL documentation (including websites) that it has a limitation.

    If I could give a zero star review, I would.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Design Failure

    • Written by Andrew N from Mount Ousley

    The Australian version of this device blocks the other socket in the standard Australian twin socket power outlet, so you cannot plug anything else into the second socket. This is about as stupid a design decision as it is possible to make. I have other wifi sockets (Efergy) that are designed so that you can fit two side by side in the standard twin socket. Obvious really. Same for standard Australian power boards. The spacing of the sockets means that the Eve energy blocks adjacent sockets on the power board. Many manufacturers STILL make plug-in power transformers for electrical devices that also block adjacent sockets in Oz plugs and power boards. It took quite a few years before power board manufacturers came up with widely spaced sockets on power boards, at a premium price of course. So if you want to use both wall sockets at the same tme this not the device for you.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Defective - tuns off at random

    • Written by John F from Orwell

    After using the plug for 24 hours, it is very clear that this plug has a very serious problem: It turns off all by itself at random. This happened to me 6 times in one day. I wondered if this was unique to my individual unit, but after reading the reviews on amazon I realized that other people are having exactly the same problem. I am returning it for a refund.

    11 of 16 people found this useful

  • 1.0 out of 5 stars

    Useless

    • Written by Herbet B from Toronto

    After iOS 12 this device is useless. Scheduling doesn't work so there is basically no point in having it. Avoid home automation devices until Apple gets their s*** together on this area.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Dead on arrival and dangerous!

    • Written by Anthony V from Collaroy Beach

    I am hugely disappointed in this product. It arrived today and does not work. I plug it in, follow the instructions and neither the EVE app or home kit can find the device. The manual button on the front also does not work to turn on a lamp.
    Worse than not working, I pulled the unit out of a power socket, and happened to touch the pins, and got a SIGNIFICANT electric shock!
    Remember, it was completely unplugged. Nothing was plugged into this device, and it was not in to the wall.
    It obviously has a fault and held residual current. Extremely dangerous and hurt a little bit.
    If I could rate this a zero I would!

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Stopped working after 4 months

    • Written by Rohit W from Sunnyvale

    - The plug worked ok for 4 months, was plugged in and working fine, but one fine day suddenly stopped
    - All the documentation included with the item, and online is out of date. Kept mentioning press a button on the side to reset. There is no button on the side
    - Called customer support, very courteous and available on Sunday. They also repeated the same instructions - to press the button on the side. When I mentioned there was none, they went to the lab to get a real product to check. Found out there was no button and that the LED in front not side was also the button. Pressing that did not reset.
    - Started a case, so will probably be replaced under warranty.
    - The customer service person asked where in the world I was calling from - which is understandable - as they have different product versions in different parts of the world. However, the people working on the case started the case by asking the same question over email.
    - One star, as it has been forever since I bought something which stopped working within few months and under warranty. Not the best use of my time to follow-up on warranty. Have bought similar products from iDevices which have been working fine without needing any special attention.

    11 of 19 people found this useful

  • 1.0 out of 5 stars

    Seriously not impressed!

    • Written by Gary H from Newark

    Straight out of the box this unit was as dead as a dodo. Would not even power up something plugged into it, let alone be set up for homekit use. Instructions were equally as useless. Tells you to plug into a powered socket but shows a picture with the socket turned off. Again shows you how to reset the unit with it held in both hands away from the power socket (which I doubt would work even if the unit wasn’t dead anyway). No troubleshooting information. All in all, a costly peice of junk. Now need a 60 mile round trip to return the thing to the Apple store.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    useless because it keeps disconnecting

    • Written by Abel S from Dinslaken

    I have three of these in my home, connected to an Apple TV as home hub and controlled via the Apple home app. They work intermittently, sometimes they stay connected for days, sometimes they lose the connection for no apparent reason and refuse to be controlled. Even when they work, there is a noticeable lag between the touch of the button in the app and the light actually switching, which is also very annoying.

    This is a useless, unreliable product that does not work as advertised or expected. I recommend staying away from it.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Compatibility issues with other HomeKit products

    • Written by Nick W from Redhill

    Well designed with clear instructions, this is an easy device to install and configure. Once firmware / software issues are resolved it will be very useful.

    Currently there are compatibility issues with other HomeKit products (Dec 2017): immediately following install, other products stopped working, and application software would not load. Firmware updates did not help. Removing the Eve from Apple Home immediately resolved these issues.

    Everything has been reported to Apple and other vendors, so hopefully a fix will be forthcoming.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Died after 3 months

    • Written by Jason O from Wantirna

    Garbage product, died after 3 months and shocks you if you touch the mains pins after removal.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    turns off by itself

    • Written by Murat T from Novato

    This would be a 5 star product, if it actually worked.

    I hooked it up to a wall air conditioner. It turns itself off randomly every couple hours. In one day it will turn itself off 3-5 times.

    I tried multiple units and they all produce the same problem.

    12 of 23 people found this useful