• 1.0 out of 5 stars

    Defective Unit

    • Written by James G from Cross Plains

    I order this case in Charcoal Grey for my iPhone 6S. The first time I took it out of the box and put my iPhone in it, it worked perfectly. Charging my phone until it was depleted. The problems began once I wanted to charge the case. The charging indicator would briefly illuminate, then turn off and the case would not charge whatsoever. With or with my 6S in the case. Very disappointing because I was very excited to start using this case.

    15 of 25 people found this useful

  • 1.0 out of 5 stars


    • Written by Paul H from cumbria

    I purchased the product in October 2017 and it’s lasted approx 6 months I don’t feel the durability of the product is good enough compared to cheaper alternatives on the market . This was taken up at an apple store to no avail

    Quite dissapointed for a premium product

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Dead after 5 months.

    • Written by Lacey R B from Fort McMurray

    In the beginning it worked great then around the 5 month mark started to not take a charge unless I took the phone out. Then it just stopped working all together. $100 down the drain.

    4 of 4 people found this useful

  • 1.0 out of 5 stars


    • Written by Neeraj D from Dayton

    Got this for the wife as a present for her new iPhone 6. Worked for a month. Now it won't charge. Return limit was 14 days. So stuck with it. Waste of good money. Would have been better off buying a non Apple product. Had one of those, they work much better.

    21 of 38 people found this useful

  • 1.0 out of 5 stars

    1 year working only

    • Written by joao C from Porto Alegre

    After a year using this one, the case started to charge and stop charging in a loop

    low quality

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Battery Case - Charcoal Grey

    • Written by Noorez D from North Vancouver,

    Charging works well but the case quality is very poor. The silicone bubbled up within nine months and completely fell apart within 14 months. Apple denied warranty because I did not take the case in during the warranty period of 12 months. I bought a Mophie charger with my 5S and it still looks like new. Apple am I very disappointed and I am sure you don't care.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Good while it lasts

    • Written by Sean C from San Jose

    It was really disappointing. I love the look and feel of the case but the extra battery doesn't last very long, even when it's new. Then after only 10 months it was completely dead and would not charge at all. I would only recommend it if it were in the $10-$15 range

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Worked OK for about a Year

    • Written by Peter G from New York

    Then it became more and more difficult to make a solid connection with the charging cable. Now it won't connect at all.

    Much too expensive to be a badly designed/manufactured product.

    Not recommended.

    7 of 11 people found this useful

  • 1.0 out of 5 stars

    Eat Up Battery

    • Written by Dack P from Atlanta

    I use this for a work phone, I rarely use it and use stand-by most of the time. Whether I have the battery pack on or off, the phone died in 4-5 days. No difference on having this thing. In fact it kills the battery faster since it has to interface with the phone at all times. Not a good buy.

    9 of 16 people found this useful

  • 1.0 out of 5 stars

    Big disappointment

    • Written by Bruce J from Bellevue

    I bought this for my iPhone 6 to use when flying my DJI Mavic Pro. When flying, I only get about 45 minutes of phone battery life so I thought this battery case would help extend that. But it doesn't.

    When the iPhone is plugged into the DJI R/C remote, the case battery is effectively disconnected and not used. This means that my phone's battery will still go down to 0% when in use but the case's battery remains at 100%. After I remove the R/C the case will slowly recharge the phone, but it would be SO much better if the cases's phone just acted like an extension of the internal phone - allowing use of all peripherals while using all connected batteries with power. This is using iOS 11.1.

    I'm very disappointed I bought this - $100 wasted and I still have short flight times.

    5 of 9 people found this useful

  • 1.0 out of 5 stars

    It kills your battery!

    • Written by Liam O from Cape Broyle

    I got it in December and I used it every second day weary about my battery life. Now in May, it has pieces taken out of it (its very fragile) and my battery needs the case just to keep a normal hold.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Battery killer

    • Written by Niels B from Abcoude

    At first I found it to be the best product ever, however now, after using it for a while, it has destroyed the original battery (due to the continous charging) leaving me still with just one battery of this battery case. Great idea, however longer term not a great choice. Needs some more innovation to make it work.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    I thought Apple was better than this.

    • Written by Barbara P from OKLAHOMA CITY

    First of all--I've been an Apple customer for years purchasing several iPhones, the original iPod, and a couple of iPads thrown in for good measure. First I couldn't believe that when I upgraded to the iPhone 6S I would have battery problems. I thought they were solved way back when I was using my iPhone 4s. But I need a phone after 6pm at night so I invested the extra $99 for the iPhone 6S Smart Battery Case. I've had it about a week after receiving the Battery and I think that everything is honkey-dorey now. That is until I try to use my cord from the car phone to the Apple phone. The cord no longer fits the phone with the battery attached. I literally couldn't believe it. I checked the box again to see if there was an adapter in it to handle the cord. No luck. SO-I called Apple. I learned that the ear buds supplied by Apple fit it but if I want to listen to my iPhone music in the car I'd have to go to a local merchant and purchase an adapter. Purchase an ADAPTER? I thought Apple was better that this and if I were them I'd suggest they better start supplying the adapter with the battery when purchased. This snafu may be enough to have me seek my cell phones somewhere else next time I upgrade. So sorry Apple.

    12 of 23 people found this useful

  • 1.0 out of 5 stars

    extremely disappointed

    • Written by Cheryl G from Calgary

    I purchased this in September 2017 and around March it stopped charging and so Apple replaced it, however now all the silicone is comletely ruined and the one whole side is gone. For barely even using this case and extreme gentle use, I am extremely disappointed with the condition it is in now.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Shoddy workmanship

    • Written by Jane S from Toronto

    Fundamentally, this is a good and helpful product. But the workmanship of the case is not worthy of the apple brand. it has completely fallen apart. I have had friends comment on my pathetic looking case, but at this price point, it's hard to justify tossing out. As well, I really do find the battery useful and is required due to the minimal battery life on my iPhone. Apple has refused to replace. IMO it just makes them look bad. Don't bother purchasing...just get an external juice pack.

  • 1.0 out of 5 stars

    A smart case that does not allow you to turn your phone off

    • Written by Numpol P from Vancouver

    No satisfied solution from Apple. This accessory is out of its control. The best recommended practice from staff was to remove a phone from this case when you did need to turn your phone off, or this case would power up your phone automatically. That seems so convenient. My statistic was turning my phone off ten times and my phone was always turned back on. Annoying!

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Terrible in all aspects

    • Written by Timo K from Düsseldorf

    - Design: ugly bump on the back of the phone
    - Durability: part of case shred of at first day
    - Usability: cannot choose when to use battery, defeating the purpose of a backup battery
    - Function: much fewer battery capacity than usual for battery cases, charges slower than other batteries and sometimes charges even slower than battery is drained using the phone
    - Reliability: terrible, sometimes phone battery empty, but case battery 90%

    I used to love apple, but this product and the Apple Watch are a disaster. Wish someone like Steve Jobs was there to enforce a sanity check on products.

    10 of 20 people found this useful

  • 1.0 out of 5 stars

    Case battery never charges phone

    • Written by Chris R from Decatur

    Very cheaply made and unreliable product. The case battery DOES NOT charge the phone under any circumstance. It is possible to charge the phone using a charge cable with the case attached, but once disconnected from the charging cable, the battery serves no function. The phone will proudly report that an Apple accessory is attached with a battery at 100%, falsely indicating that the phone is charging with a "lightning bolt" indicator next to its own battery charge status. All the while, as the phone drains to zero and finally shuts down, it still reports that an Apple accessory is attached with a battery at 100%. At no point is any charge transferred from the battery case to the phone. The phone dies with the case standing at attention with 100% of its useless battery waiting to be drained by... something. I don't know what. It's sure never going to be drained by the phone plugged into it.

    2 of 6 people found this useful

  • 1.0 out of 5 stars

    Piece of garbage

    • Written by Dimitri K from Levittown

    Battery on this phone is the worst I've encountered. I'm on power save and I've lost 4% typing this. Apple product is trash!

    11 of 26 people found this useful

  • 1.0 out of 5 stars

    I used to love apple products.

    • Written by Marshall H from Cullman

    Post jobs apple products have really let me down... Especially this "smart battery case" sometimes the battery case is around 50% charge yet my phone isnt charging. The biggest and most awful gripe is how nasty this thing gets if you have greasy skin like i do i can wash my hands 100x and right after i wipe my case off its just as greasy and nasty 30 seconds later. There is literally way too many complaints for me to list in a small box like this just really expected more from this case.

    6 of 16 people found this useful