• 5.0 out of 5 stars

    Best headphones ever

    • Written by Elena G from Rio rancho

    These headphones last for years.

    6 of 26 people found this useful

  • 2.0 out of 5 stars

    Only lasted 6 months

    • Written by Millie E from Stotfold

    5 months and a 3 weeks after purchasing these earphones with an iPhone XR, the left ear stopped working and would not produce any sound. A week later the next ear stopped working all together. I am very disappointed with this product as the warranty stated this product would last a year.

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    how many of the bad review authors are actually customers?

    • Written by James T from Gaffney

    I’ve been using the same set of ear phones that came with my 8plus since I bought the phone (almost 2.75 years). I always clean them after use, especially after working out. Yes, I even clean the mesh where the sound comes from as directed by the instructions. I have never had any problems with them; except for misplacing them from time to time. They even get stored in the bed of my truck bed with my gym bag when i’m on the go. Maybe I’m just lucky and got a good pair or something because reading all the bad reviews, they should have stopped working 2 years ago... -Just wondering how many of the bad reviews come from employees of competing companies....

    25 of 32 people found this useful

  • 1.0 out of 5 stars

    Total Waste of $$$

    • Written by Brian O from Chicago

    I've bought 3 pairs of these headphones and they always break. First one side goes - then the other. I've tried to use the old school headphones with the lightning adapter, which is even worse. When the adapter is plugged in - the slightest movement or tweak to the cord - opens up apps, mutes the volume, fast forwards music tracks. I've also purchased 2 different lighting port adapters and have had the same result.

    Why does Apple keep changing the ports and connector cables all the time - other than to generate revenue from morons like me who keep purchasing their junk. I wish that Apple would just stick with something that works and make it a standard.

    42 of 48 people found this useful

  • 3.0 out of 5 stars


    • Written by Joshua A from Huddersfield

    Ok so I bought these ear phones in December and just after 4 months they stop working randomly so I went to the nearest apple shop and they did get me another pair and they have not broken since but for what they are they are extremely over priced.

    7 of 8 people found this useful

  • 5.0 out of 5 stars

    Extremely Happy With This Item

    • Written by Emma M from Craigavon

    Very happy with my earphones! I wasn’t sure to buy this product of apple or not due to the bad reviews, but I’m so glad I didn’t listen to them! And went ahead and bought them :) the sound is perfect, very loud :) and I got them a few days early than expected which was great. I’ll definitely be buying from apple again!

    Was surprised by the way that they posted the item out as this is my first time buying from them :)

    6 of 8 people found this useful

  • 1.0 out of 5 stars


    • Written by Ruth E from Lake worth

    I’m so mad������ I brought these a month ago and they already broken.

    27 of 34 people found this useful

  • 1.0 out of 5 stars


    • Written by corey T from Redbank Plains

    Been through 6 pairs in the last year they last 2-3 months at max expect good durability for the price

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Great but Break

    • Written by Ben S from Ellensburg

    These are probably the best sounding earphones on the market. However, they will break after a month of being in your pocket. This is my 4th pair this year and I feel ashamed that I keep giving Apple money.

    16 of 18 people found this useful

  • 5.0 out of 5 stars

    no issues

    • Written by Jane D from Moana South

    Don't understand all the negative reviews. I've had had 4 or 5 Apple phones over the years starting with the 4, and have always used the earbuds supplied. I'm now up to the iPhone XR and am using the ones with the lightning connector which came with the phone with no issues whatsoever, so I don't have any complaints at all. The sound quality is great and the functionality is fabulous. I use them 6 days a week when I go for my 1 hour walk, and if I go into the city on the train, I always use them too.
    great job apple.

  • 5.0 out of 5 stars


    • Written by Χαρικλεια Κ from Λαρισα

    I have two pairs from EarPods and they last till today. I have them for 2 years since i bought the iphone 7 plus and then i took a second pair of EarPods because i hear the music clearly and very loud. I think that i will, probapbly, buy and another one.I am very satisfied from this product and from all that there are on apple store.

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Excellent sound and good price

    • Written by Kudakwashe K from Chitungwiza

    I don’t know why people give the earpods poor ratings, or maybe because they expect too much from apple. I’ve had them since September 2018, they still feel as premium to this day (May 2019). I use these daily and keep them in my pockets. Sometimes i use them when running and they don’t even pop out of my ears. Of course there is room for improvement in sound quality but on design, durability and usability i give them 5 stars. I would recommend anyone to buy the earpods or at least try them out. Trust me, they’re worth the price

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    These are horrible...

    • Written by J L Z from Tampa

    I received a pair of these buds with my Iphone 7 purchase. They broke within 5 months. I purchased another pair at my local Verizon store and they broke within 3 months. The right side stops working then both sides stopped. No sound at all. I rebooted my phone several times, plugged and unplugged the buds several times but nothing. I tried to get a free replacement from Verizon and they just sent me on my way. Not sure what to do next but visit the Apple store and fight with them to get a replacement. I will reconsider another type of phone. The iPhone is just too much trouble.

    21 of 24 people found this useful

  • 1.0 out of 5 stars

    Don’t last

    • Written by Zach S from Henderson

    I’ve gone through many pairs of these headphones and they never last more than a couple months, now I’m stuck with the old apple headphones and those are lasting longer than these have ever lasted

    17 of 19 people found this useful

  • 1.0 out of 5 stars


    • Written by Baby G from Phoenix

    Have bought 4 pairs in the past 6 months.. one always ends up going out and no matter what is done, the sound never comes back. For $30 you’d expect these things to last longer than a month or 2.. absolutely unacceptable!

    49 of 58 people found this useful

  • 1.0 out of 5 stars

    Waste of money. Not worth $30 for easily broken earpods

    • Written by opeyemi O from Middle River

    I have had these earpods 3 times in a row in the past year; 1 given to me with purchase and the other 2 bought by me. it lasted for a given amount of 2-4 months at most. I am extremely disappointed at how Apple sells these at such an expensive price to only be such poor quality (except the audio) and it’s durability. I will definitely be purchasing my EarPods of a different brand elsewhere.

    36 of 42 people found this useful

  • 1.0 out of 5 stars


    • Written by VIVIAN G from OAK PARK

    I'm seriously going to stop purchasing these. They last a few months then they just stop working. The volume is turned all the way up and I can barely hear anything. Same thing happened with the Air-pods. Going to start looking elsewhere. Apple needs to get it together when comes to their headphones.

    39 of 42 people found this useful

  • 5.0 out of 5 stars

    They have been loyal to me, until my daughter swiped them

    • Written by Rosaria W from Kingston upon Thames

    I was nearly not going to bother with a new pair, reading all these 1 star reviews, but then I checked in with John Lewis. You guys writing horrid reviews are either very heavy handed with these headphones, as I have had mine for over year with none of the issues you have been describing, or you are just miserable moaners.

    I am not replacing due to breakage, just simply buying a new pair as my daughter lost hers and took mine to listen to an audio book on the bus on her way to school.

    I think they are brilliant, great sound and I am looking forward to purchasing another pair, but from John Lewis. They have a full house of 5 stars with their reviews. Pays to shop around, I guess!

    9 of 16 people found this useful

  • 1.0 out of 5 stars

    It is so big that hurts my ears

    • Written by Camila A from Vancouver

    The quality is great, but It is so big that hurts my ears. Apple should work on a smaller option.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Needs to be redesigned

    • Written by Ian T from Liskeard

    The one that came with the phone were prone to the cutting in and out mentioned in other comments and lasted about 9 months before ceasing to function, they were replaced under warranty. The replacements lasted about 4 months, they are used a lot but used with care. I will try and get them replaced under warranty again but that is a 58 mile round trip + parking so almost the cost of replacing them. On a second phone the same has happened and the lightning to jackplug adaptor also broke. Really not good enough whatever happened to Apple's reputation for robust high quality design and engineering? I started with Apple on an Apple 1 as a university student and have had loads of machines from performa, to powermac, Apple Newton, digital camera, various laptops, servers, iMacs, iPods, iPads, iPhones, most were brilliant innovative and robust but i am really disappointed with the drop in standards over the last few years, my iPad Pro lasted til a few weeks out of guarantee and we have been through loads of headphones in the last 3 years.

    12 of 13 people found this useful