• 1.0 out of 5 stars

    Battery case disintegrating

    • Written by Barry H from Southminster

    I was very pleased with the battery and the extra hours that I could get through the day. With the phone and battery case together, I did not need to recharge until the evening. Only on the rare occasion, if i was on the phone or in areas of difficult reception did the batteries lose all their charge.

    However, the case has start to break up in 2 areas, firstly below the on / off button on the RHS; then just a few days later the top left hand corner. Its almost as though its an environmentally friendly silicone, it breaks down after a year.

    What to do; my partner has the mophie and is equally frustrated with the non seamless transfer from phone to battery, having to press a button to initiate it.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    GREAT AT FIRST BUT...

    • Written by Dean L from Pompano Beach

    Just like every other review on here, the case is great when you first get it but then within the first 6 months it starts to fall apart at the edges and peel. It also does not offer any protection, screen broke twice on my phone with this case. Also, right around the time the silicone starts falling off, the battery also stops charging sporadically.

    I am disappointed apple cannot create a better charging case with higher quality. I love to be able to use the same iPhone charger for the case unlike all the other cases but I refuse to buy a third case when the others have fallen apart before 1 year of use. I would expect something of greater quality with an apple logo on it and for $100.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    One more review of how this case falls apart

    • Written by Per F from portland

    I love this case but I hate how it falls apart. I gave my old iPhone 6s battery case to my neighbor and it is still fine over two years later. My wife and I each bought new cases for our 7s and they started disintegrating on the top corners at the same time. I hope Apple is listening to these reviews and, perhaps is offering some sort of refund. $100 is a lot for a case that self destructs pithing a year or so. Battery saves my life but the case looks silly all covered in electrical tape.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Speakerphone issues

    • Written by NORMAN W from Great neck

    Second charger. First one ripped badly. Also, my son has same and it peeled and speaker issues.
    My second has speaker issues.
    Charging is great.

  • 1.0 out of 5 stars

    NOT worth it

    • Written by Raquel C from Naperville

    I love the performance of this case in terms of battery life. The material itself feels soft to the touch and easily slides into pockets; HOWEVER, I am on my third smart battery case! The silicone is very thin and not durable at all with normal use. I take very good care of my phone and rarely remove the charging case, yet after about a year the edges start to tear and peel. This does not affect the cases’ functionally, but the ware is certainly an eye sore as well as something you constantly feel will using your phone. This is definitely not something I am willing to deal with for $100. The fact that I’ve spent over $300 on battery cases just because I use my phone like the average person is ridiculous!!

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    DON'T DO IT

    • Written by Cindy B from Lacona

    While it's a good idea in theory, this case deteriorated quickly. The battery on the case doesn't last long and started to go downhill about two months after I got it. An hour at the Apple store of them trying to explain to me how many minutes per day I'm on the phone and not wanting to do anything about it was annoying. I decided it was better than nothing so continued to use it. Now it's peeling and I can see the hard part of the case (under peeling silicone) is also cracked. Spent 30 minutes on the phone with support and they're sending me another but charging me until I send the old one back. Did not expect this with Apple who I'm so financially tied to in so many ways and have been for many years. I don't think you're hurting for money are you, Apple? To the point you can't offer the same customer service as other professional companies? On another note, don't buy white or a light color. It instantly turned pink from being in a red jacket. Then after it's been in jeans pockets imagine that pink mixing with blue....grey....UGLY! Don't do it!

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Wish the battery case worked and wish Apple cared that it doesn’t.

    • Written by Patrick B from Lancaster

    I had high hopes for this battery case after limited success with other brands and Apples history of quality. I looked forward to the ability to charge and use Apple headphones without the compatibility issues of other cases or the need to use wireless headphones. Purchased late July 2018, the case did well on a trip to Europe where the drain of searching for signal can zap a battery in no time. My phone, without an external battery, lasts about 2 hours under general conditions before it is at 50%. The case certainly extended the life of the phone for all day usage. Plus, the smart technology means you do not need to tell the case to charge. It does so automatically. About a month ago, the case stopped charging “smartly” but generally a quick removal and replacement of the case set it straight. Annoying, not doable. This week, the charging port for the case stopped working. First for headphones, next for external charging. The case is just 4 months old. No problem, Apple service is great. Wrong. I take the case to an Apple store, prepared to get replacement when I am told that replacement was denied due to external damage. A pin is bent in the charging port. Mind you, the only items inserted into the port over the past 4 months are Apple certified headphones and charging cables. Disappointed is an understatement and the only reason for 2 stars is that it worked for a time and is the only option out there. My only option now is to buy another disposable battery case or another brand of phone if I want a phone that can last all day.

  • 1.0 out of 5 stars

    Silicon Material is not durable

    • Written by Orson V from Taytay

    I bought this product twice and the silicon material is not durable.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Can’t use speaker on call other person can’t hear the voice

    • Written by Hassan A from milton

    Thought would be great to have it. But it is very disappointing every time I put my iphone 7 on speaker while using this apple’s iPhone external battery case other person can’t hear the voice I have to speak very much loud(yell). Didn’t expect this quality and the performance from the Apple company totally disappointed.surprise nothing gets done from Apple regarding that yet.

  • 1.0 out of 5 stars

    Falls apart - not worth the purchase

    • Written by Frederick E from Lexington

    On my second case. The first one lasted 8 months before it completely fell apart. It de-laminates. I took it back to an Apple Store and pleaded for them to replace which they did. I got the replacement in January of 2018 and it is falling apart in November of 2018.

    Question for Apple - are you going to replace these? Or, is it "too bad consumer"?

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Horrible

    • Written by Bruno B from Anchorage

    When I bought it, I thought it was a marvel carries well, is not heavy .. however after 6 months she starts tearing alone in the upper parts. a shame to pay this price and not have the quality that Apple should provide

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    TERRIBLE!

    • Written by Nitish M from DELRAY BEACH

    The case was great in the beginning, less than a year later, the rubber wore off and the case peeled apart without me dropped the case what so ever. Also, the battery dies around 6pm and in the first few months it would last me till 10pm. If i pay nearly 100$ for a case i would expect the material to last much longer. poor quality apple.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    DO NOT PURCHASE! NOT WORTH THE $$ LONG TERM!!!

    • Written by Elisabeth B from Roaring River

    Awesome battery case, exterior does not hold up to normal wear and tear. I purchase one every 6 months or so because silicone exterior is too thin, especially around corners of case. Buy a mophie, much more durable and although the power source is different from the source needed for an iPhone, it is worth the frustration rather than purchasing the same case for the same $$ and having to use a different cord to charge.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Terrible

    • Written by PAUL R from Clarksburg

    lasted less than one year - jack point failure

    majority of reviews on this product are negative.. Apple should stand behind ALL their products?

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    Great at first, then.....

    • Written by Antwon M from Houston

    This case was amazing for the first year that i had it. Then it started to peel apart in chunks. Before l knew it, the peeling got so bad that it was falling apart every time I would use it. For the cost of the case and the fact that it’s an Apple product, I expected a solid quality product. To make matters worse, the case muffles the speakers after a period of time. It got to the point where I had to take the phone out of the case to hear audio clearly.
    I hate that I can’t give this product a better review. It’s great for charging your phone and keeping it charged but bad as an actual case.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Broken

    • Written by Anthony G from Macomb

    I haven’t had this for even a year and I have never dropped it secretly and the rubber around the buttons has torn off I also feel like I’m only getting 45 ore cent of what I got when I first purchased.

  • 5.0 out of 5 stars

    Great case for extra battery life

    • Written by Michael S from San Jose

    Almost 2 years in daily use never once has it drained. Recharged to full 100% and have had zero issues with this product. The material is thin on the corners and the top corners are bare now. I would buy another one.

  • 1.0 out of 5 stars

    Great product....for 8 months

    • Written by Philip B from vancouver

    I paid a premium to get a battery case that would just work and it did for 8 months. After 1 year, it feels like it holds only 45% of a charge, and all the silicone has “peeled” off. Very disappointing and did not meet expectations

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Second case in less than a year....junk!!

    • Written by Jordan C from Hebron

    This case has never been dropped yet it’s peeling apart on both sides and once it starts it wants to continue to rip taking off the buttons with it. For a multi billion dollar company that overcharges for their products this product should last the life of the phone. I feel absolutely scammed. Thanks apple!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Bad Quality for the cost

    • Written by Susan W from Saint Louis

    The battery pack is great for keeping the battery charged, but the material of the case peels and falls apart. Apple support was helpful and told me they could replace the case but the store said they were not able to do it because the battery was fine. I had to argue and complain in order to get Apple to honor their own warranty. It’s an exhausting process and I’d recommend trying the other brands that are not made of the rubber material. Lesson learned to ask what exactly is covered in their warranty on all of their products because I usually go in confident something will be covered and am always wrong and disappointed.

    3 of 3 people found this useful