• 1.0 out of 5 stars

    Small But Serious Design Flaw

    • Written by Jay Scott N from Greenville

    When resting on a flat surface (e.g. a desktop or table) with the iPad seated properly, the Smart Keyboard does not lie flat. Instead, the weight of the 10.5" iPad tips the leading edge of the keyboard up about ¼", making it difficult to type on because the user must either hold the keyboard down on the desk or prop the iPad up from behind. Apple's legendary attention to detail seems to have failed them here. Do not buy this product unless you're prepared to hold down a keyboard that should not need holding down.

    2935 of 3201 people found this useful

  • 3.0 out of 5 stars

    Protection concern

    • Written by Linda G from Cartersville

    I guess I was so excited to order my new iPad that I did not look at this close enough. There is no back protection for the iPad.
    I hope they plan to add a back that is compatible with the Smart Keyboard case. I have seen others question this on the site.
    Cant tell you how it works because my iPad won't arrive until next week.
    Its just the protection of the iPad that concerns me. It is quite an investment.
    Thank you

    1772 of 2194 people found this useful

  • 1.0 out of 5 stars

    New iPad Pro 10.5 Smart Keyboard

    • Written by Weston B from Benton

    So I was under the impression that the 10.5 version of the Smart Keyboard would have a redesigned key layout; this is not the case--the key layout is identical to that of the 9.7 version. The picture for this product is a blatant, if not strategic, misrepresentation of what you will receive. SMH...

    1644 of 2002 people found this useful

  • 5.0 out of 5 stars

    Superb solution brings the iPad Pro 10.5 from tablet to mini laptop

    • Written by Philip T from Warsash

    When I took delivery of my iPad Pro 10.5 I really wrestled with the concept of paying *another* £160 for a keyboard to compliment it.

    But after a couple of weeks, the new iPad (this is my fifth iPad since the launch in 2010) has really demonstrated that it's possible for an iOS device to replace my MacBookPro for many of the tasks I use it for.

    While on a business trip in Asia, I needed to type up some documents and found my laptop too heavy to lug around the mass transport system, from meeting to meeting. So I purchased the keyboard for my iPad and I've opened up a whole new world of useage for my iOS device.

    I'm sorry, I can't agree with the other reviews comments that the keyboard is an origami nightmare - it's not. With a simple flick to the left and then use your thumb to flip out the keyboard itself, just requires a twist to the wrist to align the iPad into the storage grove and hey presto - a tablet becomes a mini laptop. The feel of the keys is far better than I dared hope, and far far better after a few days than my first impressions in the Apple Store led me to believe. I'm writing this with my iPad and keyboard perched on a stool and it's perfectly useable.

    All in all, I think this device transforms and already superb tablet into a massively useful content creation device - and for this, it's worth the purchase price.

    326 of 335 people found this useful

  • 3.0 out of 5 stars

    Origami vs Functionality

    • Written by Christopher H from Water

    As expected, the build quality is excellent and the 'snappy' connection feel solid.

    An oversight with many 3rd party producers of bluetooth keyboard cases is that the keys often are in touch with the screen when 'closed up'. This can potentially allow things to be caught between keys and the screen a result in potential damage to your screen. This is not the case with the Apple Smart Keyboard and the way the keyboard folds back inside allows for the extra screen protection.

    This extra protections comes at a cost... It can sometimes feel like you are grappling with a piece of origami when either setting up or putting away.

    Resting on your legs with the keyboard can also be troublesome as it has a join which means it doesn't hold its own weight unless it is on a flat surface. (Think sitting up in bed using your knees as support)

    I would also still very much like to see some sort of integration options for the Apple Pencil. I have had to resort to a third party piece of elastic that does fit well to the Smart Case, but for £160 I think Apple could have better utilised the magnets to 'grip' the pencil or a sleeve on the depressed front of the case to store a pencil.

    258 of 286 people found this useful

  • 4.0 out of 5 stars

    Be patient

    • Written by Linda B from Little Neston

    It took me a while to get to grips with how the keyboard connected to the iPad. After reading the first review and going online it became apparently clear. It is a bit like origami, but I was please it did everything I wanted; keyboard, proctecting the screen and separate charging i.e you do not have to charge it.

    The keyboard feels nice on the fingertips! Probably not something you think about, but when I'm in thought, I run my fingers over the keys - the equivalent to a fidget spinner or comfort blanket.

    The first review mentions there is nowhere for the pen to go, I agree it doesn't have it's own little pocket, but it does stick to the back of the keyboard when covering the screen or when you are using the keyboard you can tuck it behind the iPad in the triangle bit that holds up the iPad. I wish I could put up a picture up to show you.

    It's lightweight; slips into my handbag and can use it on the go, doesn't add much to weight to my bag like a normal laptop. I've used Logitech before which is a heavier but still great, however I think I prefer this. The proof is in the pudding and how long it will last for the amount of money I have paid.

    181 of 199 people found this useful

  • 1.0 out of 5 stars

    Subpar Product, doesn’t last

    • Written by Billy L from Bath

    I had the same problem as everyone else. First one lasted 3 months before it stopped connecting (accessory not found) but it was replaced under warranty. Second one lasted 5 months and the apple store refused to replace it again. Though they offered me a discount to buy a 3rd one for $135 lol. Definitely take your chances with a third party keyboard. This one works great for 3 months or so, but then youre stuck with a $160 half cover with a useless keyboard. Shame on apple for not doing a total recall with this subpar product.
    0 stars :-(

    93 of 97 people found this useful

  • 1.0 out of 5 stars

    Fix the problem Apple - I’m walking.

    • Written by Leanne W from Penneshaw

    These keyboards worked well until the IOS 11 updates, in fact i LOVED my keyboard and used it for work everyday! now i keep getting the dreaded Accessory not Supported notice... people everywhere are having trouble. Own up Apple, own the problem and get the compatibility issue sorted. Stop telling people that it isn’t a problem - you know that it is. I’m so frustrated I’m going to head to a PC - Surface Pro seem more reliable - so disappointing as I’ve been an advocate for Apple for years.

    91 of 97 people found this useful

  • 1.0 out of 5 stars

    Sorry not good enough

    • Written by Matthew M from Yeovil

    I bought one of these for my iPad Pro about a year ago and it has already failed. When attached, it continually disconnects and reconnects and so renders the product useless as you have the screen keyboard popping up then disappearing constantly. This is the first apple ‘product I have ever been disappointed by.

    84 of 91 people found this useful

  • 1.0 out of 5 stars

    Too Thick for a Case, Too Thin for a Keyboard

    • Written by Keith B from Minneapolis

    I purchased the Smart Keyboard to go along with my new 10.5 inch iPad Pro and Apple Pencil. From the start, I’ve found it to be problematic as both a case and keyboard.

    As a case, it adds bulk and weight, without protecting the back of the iPad Pro. It’s difficult to configure for viewing and when you do get it arranged properly, the keyboard is sitting exposed on the back of the iPad, just waiting for a key to be pressed inadvertently as you try to move the iPad. When configured for typing, it feels less than sturdy, probably because my fingers keep hitting the screen as I attempt to use the number row. The configuration is cramped with no room at the top of the keyboard.

    As for typing, you might as well type on the on-screen keyboard, the glass gives you about as much key travel and feedback. I thought the 12 inch MacBook had an awful keyboard, but this one makes it look good. The only good thing that I can say about it as a keyboard is that I have not experienced any issues with it laying flat while in typing mode. Many other reviewers have had a problem with this.

    I’ve returned and replaced the Smart Keyboard with an $18 case that is thin and protects the entire iPad and a $20 Bluetooth keyboard that you can actually type on and that has more iOS specific keys than the Apple product. Even though it’s actually a bit narrower than the Smart Keyboard, it feels much more roomy and natural.

    80 of 84 people found this useful

  • 1.0 out of 5 stars

    Extremely disappointed in Apple. How did they let this go to production?

    • Written by Raymond K from San Francisco

    I have the 9.7 iPad Pro and just bought a 10.5 iPad Pro. The Smart Keyboard for the 9.7 IPad Pro was great, but this one for the 10.5 is really terrible design.

    First, when you flip the cover behind the iPad, and put it in reading mode, the magnets are not strong enough to hold it in place. So if you lift up the iPad using your left hand the keyboard will flop down, and the cover detaches to just hang in the air.

    Secondly when you covert to keyboard mode, the keyboard doesn't even lay flat! Seriously, did no one at Apple even attempt to use this product while testing? It is extremly uncomfortable to type when the keyboard is bending up slightly.

    So the two major uses for this Smart Keyboard, in both landscape mode and portrait is annoying, and feels like a cheap 3rd party accessory. Do not buy this. Unfortunately you don't have very many other options. The 9.7 inch Smart Cover had none of these problems.

    I might even stick with my 9.7 inch Smart Keyboard for my 10.5 inch iPad even though it doesn't fit perfectly, at least its way more usable this junk.

    Apple, seriously, just make take your 9.7 inch Smart Keyboard and make it slightly bigger, then everything will be ok.

    80 of 86 people found this useful

  • 1.0 out of 5 stars

    disposable

    • Written by Scot N from rowayton

    I've had two - each lasted about a year. It's just not well made.

    81 of 91 people found this useful

  • 1.0 out of 5 stars

    Keyboard does not lie flat

    • Written by Myrna G from Carrollton

    I am very disappointed with the keyboard. The weight of the iPad pulls the keyboard up about a quarter inch from the table, so that it bounces when I type. This is not what I would expect from Apple. I'm returning it and looking for a different product.

    77 of 83 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by Kelly M from Towson

    I liked it but it stopped working after about 10 months.

    74 of 78 people found this useful

  • 1.0 out of 5 stars

    Works great for about 1 year - which is when warranty expires

    • Written by Douglas P from Murray

    The smart keyboard worked fine or the first year or so. Then it started causing "accessory not supported" messages. Sometimes it would work, sometimes it would not. It would often disconnect mid-sentence. Sometimes it would reconnect and start working again mid-sentence after I switched to using the iPad software's on-screen keyboard. I read that Apple has extended the warranty on 12.9 inch and 9.7 inch smart keyboards to 3 years, but not on the 10.5 inch? The intermittent keyboard issue appears to be a fairly common problem. For a $160 device, Apple can and should do better for its customers. Maybe my friend who told me I should have purchased a Surface instead of the iPad Pro with smart keyboard was right all along. Very, very disappointed and frustrated with Apple.

    70 of 71 people found this useful

  • 2.0 out of 5 stars

    Much better products out there

    • Written by Harvey A from Placentia

    The Smart Keyboard looks nice but there are much better products out there. I have the logi by Logitech and it is much better at a lower price. It has full protection for your iPad Pro. More comfortable realistic keys with a Smart Connector.
    Apple, if you are going to charge more for your products, at least make them better. Even the Apple Store sales people think Logitech is better.

    72 of 76 people found this useful

  • 2.0 out of 5 stars

    Does not lie flat despite what all of Apple's photos depict

    • Written by Matthew S from New Taipei City

    It's a good keyboard and more useful than I expected. In fact, I think a keyboard is essential for making iPad a viable general purpose computer, and this one could be great.

    HOWEVER, it does not lie flat. This is either a manufacturing flaw or a design flaw or both. This flaw is distracting and quite irritating. It does not match the photos of the product in Apple's marketing material, and therefore does not meet my expectations.

    Apple should acknowledge the problem, and fix it and voluntarily exchange out old for new ones.

    71 of 74 people found this useful

  • 1.0 out of 5 stars

    Very Disappointed!

    • Written by Charity V from Saint cloud

    I’m a huge apple fan, and I have never been even close to as disappointed with one of their products as I am with the keyboard. I have had it just over a year, and it does not even work anymore! I am a stay-at-home mother that homeschools, so it’s not like it has been taken all over or abused - or even remotely over used! When chatting with tech support it is obvious that I am not the only one with this EXACT issue, but instead of just doing the right thing and sending me a replacement (I’ll GLADLY return this one!) - they say that I need to schedule an appountment and drive me and my 3 kids over an hour away to an apple store for support. And since it’s a year old, the support means “buy a new one.” My stars! even fitbit had better customer support! For the price of this keyboard, I should NOT have to replace it at barely a year old!

    69 of 73 people found this useful

  • 1.0 out of 5 stars

    Bad design

    • Written by Sara Y from Cincinnati

    It is frustrating that this Smart Keyboard does not offer any cover protection for the back of my new iPad Pro and there is not a case that you can attach to the the iPad at the same time as the Keyboard to remedy the situation. While I like the keyboard, I never find myself getting out my new iPad and instead always reaching for my old iPad in a case because I’m afraid of breaking the new iPad. If there was a case that was compatible with the Smart Keyboard that would be doable but there is not and now the folio Smart Keyboard isn’t even available for the 10.5 in Pro! Ugh come on Apple!!

    71 of 78 people found this useful

  • 1.0 out of 5 stars

    One year later, it's a dud

    • Written by Matthew M from Bernardsville

    I usually never write reviews of Apple products because of their high quality, but this keyboard warranted one. I won't repeat what others have said, but in short, the keyboard fails within a year with the "device not supported" error message frequently appearing. Apple refuses to admit the manufacturing error, which is shocking considering the quality we are used to having. I loved the keyboard when it was working, but unless I see a huge sale on it, I can't imagine getting another one. Pretty awful, Apple.

    68 of 73 people found this useful