• 1.0 out of 5 stars

    Looks good but doesn’t worth the price I paid for

    • Written by PATCHARAPORN P from Bang Kho Laem

    Got it less than a month and it’s started to “not working” for so many times in one day and happened just like that every single day.

    27 of 27 people found this useful

  • 2.0 out of 5 stars

    Love this Smart Keyboard, but...

    • Written by carlos M from Sterling

    I recently notice a small rip on the edge of the Smart Keyboard. Knowing that it was around the one year mark of making this purchase, I hurried to my nearest Apple Store. Turns out the 1 year warranty expired.... you guessed it, last month. Since at this point it is only a “cosmetic” issue, they cannot do anything about it. I’m afraid this is the beginning of the end of this expensive keyboard. I am used to better quality products from Apple.

    The technician said that if the keyboard stops working, which I’m sure it won’t be the case, then he can probably exchange it based on the quality program. I guess I’ll end up with a working, ugly looking ripped keyboard for the foreseeable future. Not a happy camper.

    16 of 16 people found this useful

  • 1.0 out of 5 stars


    • Written by Brent C from Redwood City

    Apple failed on this one. It's sad they haven't redesigned this accessory mid cycle. This keyboard needs it.
    Apple... take a page from MSFT's playbook and create an excellent portable keyboard like the Alcantara surface keyboards - theirs even has a trackpad and illuminated keys.

    31 of 36 people found this useful

  • 4.0 out of 5 stars

    Great product, but not quite up to Apple standard

    • Written by Connor W from Evergreen

    This keyboard is so comfortable to type and work on, even on my lap. However, after a few months the corners began to fray, and loose strings started poking out of the edges. I am still pleased with my purchase, but I feel Apple didn’t work as hard to make sure it didn’t fray. I wish the keyboard was made out of something more durable, but would still recommend this product.

    13 of 17 people found this useful

  • 4.0 out of 5 stars

    Gets the job done

    • Written by Daniel A from Salt lake city

    I love this keyboard. It is easy to use and very light weight. I needed a keyboard that would sit on my lap while on the train without it falling over or feeling too clumsily. This Smart Keyboard works great on desk surfaces and on your lap.

    With the iPad being bigger this keyboard feels a lot more comfortable that then 9.7 iPad. It took me about a day to get used to the way the keyboard feels but loved using the familiar Mac shortcuts on it.

    The keyboard certainly does not feel very durable and the fiber like material attracts a lot of debris on the keyboard. I also wish there were more of a color variation than just grey.

    11 of 15 people found this useful

  • 2.0 out of 5 stars

    Great concept but bad materials

    • Written by Griffin F from St.albert

    This product worked for me very well, but after a couple months the corner started to rip. Now there is a hole in the leather part of the case. This has really disappointed me, I thought apple made quality products.

    28 of 29 people found this useful

  • 1.0 out of 5 stars

    Works great for about 1 year - which is when warranty expires

    • Written by Douglas P from Murray

    The smart keyboard worked fine or the first year or so. Then it started causing "accessory not supported" messages. Sometimes it would work, sometimes it would not. It would often disconnect mid-sentence. Sometimes it would reconnect and start working again mid-sentence after I switched to using the iPad software's on-screen keyboard. I read that Apple has extended the warranty on 12.9 inch and 9.7 inch smart keyboards to 3 years, but not on the 10.5 inch? The intermittent keyboard issue appears to be a fairly common problem. For a $160 device, Apple can and should do better for its customers. Maybe my friend who told me I should have purchased a Surface instead of the iPad Pro with smart keyboard was right all along. Very, very disappointed and frustrated with Apple.

    70 of 71 people found this useful

  • 4.0 out of 5 stars

    I've loved this solution

    • Written by Martin E from WATERLOO

    For what it's worth, I have had no trouble. The "does not lie flat" argument isn't true for me--the biggest concern is that for the first maybe minute or two of use, the keyboard takes time to settle onto a flat surface, and then it's fine. I bought my keyboard with the iPad, when it was released, so it's over a year now, and I've had no connectivity or compatibility issues. The only complaints I have at all are that the labels for certain oft-used keys like N or A are starting to rub off, and the lack of backlighting, which in such a slim device seems a forgivable omission. Otherwise, I've used this thing as my main driver for authoring, and have at least 90-100,000 words written on it so far without a hiccup. I find the keys surprisingly springy and click-y in a good way, the thing is spill and dust proof, and while it does nothing to protect the back of the device, the front seems fine. Overall, I'm quite satisfied with this product. (using US layout, BTW).

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    Nice product

    • Written by Gireesh K from grege

    Nice product

    10 of 25 people found this useful

  • 5.0 out of 5 stars


    • Written by Britt L from Santa Fe

    This is in answer to “Small But Serious Design Flaw.” Which states that the keyboard does not lie flat on a flat surface and I think the reviewer mentioned a desk or a kitchen table. My thought would be to look to that surface. I am using the Smart Keyboard on a lap desk and it is completely and comfortably stable. The keyboard is small and you must adjust to that, and I’m still challenged by three or four sections I must arrange in order to view the iPad Pro and use the keyboard, but that’s probably just a failure of dexterity rather than a design flaw. I am very happy with the whole arrangement.

    36 of 48 people found this useful

  • 1.0 out of 5 stars

    One year later, it's a dud

    • Written by Matthew M from Bernardsville

    I usually never write reviews of Apple products because of their high quality, but this keyboard warranted one. I won't repeat what others have said, but in short, the keyboard fails within a year with the "device not supported" error message frequently appearing. Apple refuses to admit the manufacturing error, which is shocking considering the quality we are used to having. I loved the keyboard when it was working, but unless I see a huge sale on it, I can't imagine getting another one. Pretty awful, Apple.

    68 of 73 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money.

    • Written by ANGEL C from Grand Prairie

    Don’t waste your money on the keyboard. I have a 12 inch IPad Pro Smart Keyboard after the year warranty started to fail. The IPad will say device not compatible or whatever is the message, Apple put a workaround of re-start the iPad and see if it recognize the keyboard, it work for awhile until this re-starting, removing, plugging gets old. You can have the IPad in your bag and all of the sudden starts making the noise that the device isn’t recognize. Wasting battery life and your patience not to mentioned when you need the Stupid keyboard the thing don’t work. Don’t get me wrong is the right keyboard for the IPad but the design is not to Apple standards, the $200.00 stupid keyboard becomes stupid after the 1 year warranty, and then you realize how such a sucker you are for buying it.

    52 of 54 people found this useful

  • 3.0 out of 5 stars

    Not Entirely Reliable

    • Written by Mercedes N from Whittier

    I bought this keyboard for my iPad to type papers (I am an undergraduate English major.) This keyboard stopped working eight months after I purchased it; when I inquired as to why it might have stopped working, the Genius Bar employee did not give me a solid answer. Overall, I like this keyboard, but was disappointed it broke down in less than a year!

    24 of 25 people found this useful

  • 2.0 out of 5 stars

    Good product but did not last long

    • Written by Omotara J from Calgary

    I bought 2 of these and they were great but less than 2 years later neither of them work. I expect much better longevity for an apple product this price.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Stopped working within months

    • Written by Noel C from Austin

    I purchased the Smart Keyboard for my iPad Pro and within less than half a year it would no longer respond to keystrokes, and would constantly give me the message saying “this device is not supported”. It was never subjected to any abuse, and there’s no reason it should not be working.

    46 of 49 people found this useful

  • 1.0 out of 5 stars

    It was great... for a few months - "Device NOT Supported"

    • Written by Andrew B from Springfield

    Got the iPad Pro 9.7 version of this and used it everyday... for about 3 months. Then iOS 11 came out and suddenly my Device is NOT Supported." Love all things Apple... Hate that this Smart Keyboard doesn't work like it should. Next time I put $150 out for a keyboard I will get the Apple wireless keyboard for Mac and just use Bluetooth to connect. :/

    39 of 42 people found this useful

  • 4.0 out of 5 stars

    Good keyboard - useless support

    • Written by KEITH M from Shoreham By Sea

    The keyboard's good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

    13 of 16 people found this useful

  • 1.0 out of 5 stars

    Device not supported

    • Written by Jason E from MOUNT CARROLL

    Both me and my wife have this keyboard for our iPads but they never work. We constantly get errors coming up saying ‘device not supported’. My wife’s is nearly brand new and it stopped working after two months. We took it back to the Apple store and they said ‘too bad, we can’t help you, you need to make an appointment with the Apple app. Impossible to make an appointment for service with Apple. Absolute ripoff!

    39 of 48 people found this useful

  • 1.0 out of 5 stars

    Vinyl seams on cover are separating

    • Written by Phil K from Midland

    I’ve had this.Smart Cover for 8 months and today I noticed that the seams in the vinyl cover are separating on the left and right sides. My iPad sits on the coffee table most of the time, so I don’t attribute this to wear and tear. Apparently, Apple does and has rejected my repair claim. I’m a big fan of Apple products....but not this one.

    26 of 28 people found this useful

  • 2.0 out of 5 stars

    Functionality, yes... Protection and Value, NO

    • Written by Jason V from Philadelphia

    The functionality of this keyboard is obviously very good. The keys do work well and it does *ALMOST* feel like a laptop keyboard. The smart connector works well and seamlessly with iPad... however, for $159 I expect that the back of the iPad should be protected. It's the only thing that stops me from keeping the case. It should have a back case for the iPad like the old Smart Case they used to sell that had protection for the backside of the iPad. I feel that this is not good value for the price Apple is charging (but what else is new). Until I find something better, I'll go back to my Logitech bluetooth keyboard and using my OtterBox Defender as a stand.

    19 of 24 people found this useful